We've loved Derek Rose clothing for years - especially their pajamas for the whole family! Their customer service is second to none - I ordered the wrong size and they replace dit before they'd recei... Toon meer
Bedrijf heeft geantwoord
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Great product and outstanding service. I was contacted because the lounge pants I had ordered were not available anymore (sale item). Instead of cancelling the order, I was offered to select another... Toon meer
Bedrijf heeft geantwoord
Only giving 5 stars because I can’t give 10. Lovely products - I wouldn’t sleep or lounge in any other brand - but the customer service is what makes Derek Rose a proper luxury brand. Shout out to B... Toon meer
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I just purchased two linen T-shirts and they're absolutely fantastic. They got delivered so quickly it was unbelievable. Not only that, the packaging was just superb. Taking the T-shirts out and s... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Whether it is time spent alone, or time with friends and family. We want to help you feel good, look good and make the most of these moments. Understanding and appreciating the value of free time is what we call... Feel Good Living. Our brand mission is to design products to enhance these valuable moments.
Contactgegevens
Victor Mill, Worrall Street, Congleton, CW12 1DT, Cheshire, Verenigd Koninkrijk
- 0800 9961995
- clientservices@derek-rose.com
- www.derek-rose.com
4,8
Uitstekend
151 reviews
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Absolutely amazing service
Absolutely amazing service, prompt responses to my emails, fabulous product quality, the best company I've dealt with in years, without doubt!
8 februari 2021
Review zonder uitnodiging
Antwoord van Derek Rose
Thanks so much for this fabulous review, Heather Mary, your kind words and the very fact that you took the time to write this mean so much to us all on the DR team!
We hope to welcome you back very soon.
Take care, and very best wishes to you.
Sam Halliday (Customer Service Manager)
Fantastic customer service via phone
Fantastic customer service via phone. Wanted to order 2 pairs of pyjamas for a birthday present and wanted to be sure they would arrive in time before making online purchase. The lady in customer service, not only sent me an email contact so I could get back in touch once I made the purchase but promised to personally see they would be dispatched via express overnight courier that afternoon - they arrived next day via DHL with full tracking. Needless to say the recipient was delighted with her gift. In these days of Covid when you are lucky to even get anyone at the end of a customer service phone, Derek Rose are impressive and despite the crazy price of the fabrics/garments, I would not hesitate to use them again.
1 oktober 2020
Review zonder uitnodiging
Antwoord van Derek Rose
Wow, thanks for this amazing review of your experience shopping with us!
We're so happy to know what the gift was a big success, and we thank you wholeheartedly for choosing Derek Rose!
We hope to see you again soon. In the meantime, keep safe and well.
Sam and the Derek Rose Customer Service team
Excellent products and service
Excellent products and service. Great quality items, which wash and wear very well. Excellent customer service.
19 september 2020
Review zonder uitnodiging
Antwoord van Derek Rose
Thank you for shopping with us again Craig, it is always our pleasure to see you again!
We really appreciate your fantastic review, it means so much to everyone on the Derek Rose team so thank you from all of us here!
Best wishes, and keep safe and well.
Sam and the Derek Rose customer service team
10/10 recommend
Made a massive order and there were a couple of problems which their customer service resolved immediately, quickly and without fuss. Fantastic customer service and moreover exceptionally soft and high-quality pyjamas ( the micro modal ones). 10/10 recommend.
3 september 2020
Review zonder uitnodiging
Antwoord van Derek Rose
Thanks so much for this 10/10 review Jolene! It really means the world to us to know how happy you were with the service you received.
We're also delighted to hear how much you love your new DR pyjamas! Enjoy wearing them, and stay safe.
Best wishes,
Sam and the Derek Rose Customer Service team
Great quality undershirts
Great quality undershirts. I’ve been buying them for many years (and therefore have lots) and the only thing that disappoints me is that the quality can be slightly variable over the years (thickness of the yarn or something). So sometimes I alternate between Derek Rose and Sunspel - no doubt they are arch rivals on the London “underwear” scene 😆
17 september 2019
Review zonder uitnodiging
Customer experience
First time I have ordered from Derek Rose and have found they are simply the best companyI have used for on line shopping. I bought pyjamas for my husband and the quality and cut top class.
The customer service especially Sandra were efficient, friendly and dealt with my queries expertly.
Delivery is quick and reliable.
I highly recommend Derek Rose and will be using them again.
20 januari 2019
Review zonder uitnodiging
Excellent Service, Excellent Garment
Bought the Lincoln 11 wool dressing gown, size M directly from the Derek Rose website. Lovely quality material and fit. I liked the fact the website showed a model wearing a gown of the same design in size medium, and gave the height, waist and chest dimensions of the model. It really helped to get a good feel for the size. Perhaps Derek Rose could also do this for the Small and Large sizes too?
Unfortunately I had a minor problem with the gown, but Derek Rose paid for the item to be returned, and sent another gown, this time in perfect condition - without any quibble. The whole process took two days from sending back the item to receiving a replacement! Excellent service! Excellent gown!
19 oktober 2015
Review zonder uitnodiging
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