We've loved Derek Rose clothing for years - especially their pajamas for the whole family! Their customer service is second to none - I ordered the wrong size and they replace dit before they'd recei... Toon meer
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Great product and outstanding service. I was contacted because the lounge pants I had ordered were not available anymore (sale item). Instead of cancelling the order, I was offered to select another... Toon meer
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Only giving 5 stars because I can’t give 10. Lovely products - I wouldn’t sleep or lounge in any other brand - but the customer service is what makes Derek Rose a proper luxury brand. Shout out to B... Toon meer
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I just purchased two linen T-shirts and they're absolutely fantastic. They got delivered so quickly it was unbelievable. Not only that, the packaging was just superb. Taking the T-shirts out and s... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Whether it is time spent alone, or time with friends and family. We want to help you feel good, look good and make the most of these moments. Understanding and appreciating the value of free time is what we call... Feel Good Living. Our brand mission is to design products to enhance these valuable moments.
Contactgegevens
Victor Mill, Worrall Street, Congleton, CW12 1DT, Cheshire, Verenigd Koninkrijk
- 0800 9961995
- clientservices@derek-rose.com
- www.derek-rose.com
4,8
Uitstekend
151 reviews
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After having difficulties paying by…
After having difficulties paying by Visa I ask DR for an alternative payment method. The very very kind and uncomplicated answer came immediately. Good to know that my favourite pyjamas ( quality and style ) come from kind people 😃! Thank you!
31 juli 2023
Review zonder uitnodiging
Antwoord van Derek Rose
Good Afternoon,
Thank you so much for taking the time to leave such a lovely 5-star review.
It's wonderful to hear how happy you are with the friendly and helpful service we offer – the team will be delighted to hear your kind words.
Take care, and we look forward to hearing from you again soon.
Best wishes,
DR Team
Highest quality!
Delivery to US was timely. Highest quality materials and workmanship. Fit was perfect. Questions answered overnight via email. Placing my next order soon.
22 juli 2023
Review zonder uitnodiging
Antwoord van Derek Rose
Good Morning Waden,
I hope today finds you well.
Thank you so much for choosing to shop with Derek Rose again, and for taking the time to leave your wonderful 5-star review!
We’re delighted to hear how happy you are with our Express Delivery Service to the USA, and the products we offer… helping you look and feel good in everything you wear. Enjoy!
Please don't hesitate to get in touch should you need any assistance in the future.
Take care and best wishes,
DR Team
Went above and beyond!
Needed a replacement silk belt for a Derek Rose silk robe, so I emailed customer service in the morning. By early afternoon, Lynn had already organised a free replacement. Truly appreciated for going above and beyond.
24 juli 2023
Review zonder uitnodiging
Antwoord van Derek Rose
Good Morning Jan,
Thank you so much for taking the time to leave your wonderful 5 star review. It's amazing to see how happy you are with your replacement Silk Belt.
Lynn is delighted to read your kind feedback and found it a pleasure to speak with you and help.
Our customer service team is always more than willing to assist our customers, and we really hope to see you shopping with us in the future.
Take care, and best wishes,
DR Team.
I had a problem with a dressing gown…
I had a problem with a dressing gown purchased from Derek Rose and I have to say that the customer after sales is second to none.
Responses were very personal and friendly and the problem was sorted to my great satisfaction.
I will be buying again in the future and have no hesitation in recommending Derek Rose as a prestige supplier with a first class after sales.
1 juni 2023
Review zonder uitnodiging
Antwoord van Derek Rose
Good Morning Sue,
Thank you so much for taking the time to leave your wonderful 5 star review, and for choosing to shop with DR again!
We are delighted to hear how happy you are with the service that we offer and your new Royal 40 Dressing Gown. Our customer service team found it a pleasure to speak with you and resolve the problem.
We are really looking forward to seeing you shop with us again in the future. Take care, and I hope you have a lovely weekend ahead.
Best wishes,
DR Team.
I sadly had to return an item
I sadly had to return an item. The whole process was simple and well organised. Also well administered by your staff - Fay. Thank you.
11 juli 2023
Review zonder uitnodiging
Antwoord van Derek Rose
Good Afternoon Andrew,
Thank you for taking the time to give your 5Star review, it's appreciated.
Everyone should look good and feel good as they have leisure time and our products are made expertly with the finest fabrics and we like to think our service matches.
Fay is a valuable member of Customer Services; a beacon we aspire to and respect.
Look forward to hearing from you again soon.
Best wishes,
DR Team
What an amazing company and team
What an amazing company - products and customer service team.
I mailed about an out of stock item, have had 3 emails over the period I have been waiting for it, culminating with one yesterday telling me it was back in stock.
All that for for a lovely pair of briefs !
I love their products and the customer service is truly impressive.
27 juni 2023
Review zonder uitnodiging
Antwoord van Derek Rose
Good Morning Charles,
Thank you so much for taking the time to leave such a lovely 5-star review.
It's wonderful to hear how happy you are with our products and the service we provide - it is always a pleasure to help our customers.
Please do not hesitate to get in touch if you need any assistance in the future.
We look forward to hearing from you again soon.
Take care,
DR Team
Missing package
had some issues with delivery, not caused by DR. However the support during the process was amazing. Great customer support
23 juni 2023
Review zonder uitnodiging
Antwoord van Derek Rose
Good Morning,
Thank you so much for taking the time to leave your incredible 5 star review and for choosing to shop with Derek Rose again!
Our customer service team are willing to go above and beyond for all our valued customers, and we are over the moon to hear that you are happy with the service that we provided.
We are highly appreciative of your patience and support while we resolved the matter.
If we can help you further in the future, please don't hesitate to get in touch. We are always more than happy to help and we look forward to speaking with you again soon.
Take care, and best wishes,
DR Team.
Good products, great service
The products are expensive, but well-made and the after-service is exceptional. My interactions (with humans at Derek Rose, not machines) have been pleasant and swift, with the shared aim to resolve the issue.
Exemplary company.
23 juni 2023
Review zonder uitnodiging
Antwoord van Derek Rose
Good Morning,
Thank you so much for taking the time to leave your wonderful 5 star review, and for choosing to shop with Derek Rose!
It's lovely to hear that you found the service we offer exceptional. We pride ourselves on delivering exceptional products and service. We are always delighted to speak with and help our customers find the perfect garment for them.
We really look forward to seeing you shopping with us again soon!
Take care, and best wishes,
DR Team.
Top quality products delivered swiftly
The whole experience of ordering from Derek Rose was fantastic. The quality of the products are brilliant and the delivery was v. quick. I’ll definitely be ordering from Derek Rose again soon!
21 juni 2023
Review zonder uitnodiging
Antwoord van Derek Rose
Good Morning,
What an amazing 5 star review! Thank you so much for choosing to shop with Derek Rose, and for taking the time to leave your feedback.
We are overjoyed to see that another first-time shopper is happy with the quality of their products, as well as the fast delivery service that we have to offer.
We are really looking forward to seeing you again soon.
Take care, and best wishes,
DR Team.
Derek Rose is the best
Derek Rose has been my go to shop for swim-, under-, lounge- and nightwear for the past 5 years. The quality is superb, style is modern classic and the fit is perfect. And whenever there is an issue, regardless of what it is, the customer support is the most friendly and helpful team I have ever experienced!
30 mei 2023
Review zonder uitnodiging
Antwoord van Derek Rose
Good afternoon Boyd,
Thank you so much for taking the time to leave such a lovely 5-star review.
It's wonderful to hear how happy you are with the friendly and helpful service. The team will be delighted to hear your kind words.
We hope you are comfortable in your latest pair of super-soft Basel pyjamas, and we look forward to speaking with again very soon!
Take care and best wishes,
DR Team
Elegant products, exceptional service
The gowns I purchased were of the highest quality but I found the attention to detail and bespoke customer service truly world class. I was guided throughout the process of purchasing, returns, monogramming and sizing for "his and hers" gowns by Fay and Alicia who really went above and beyond. Best service I've ever had on any product and will most definitely be shopping here again soon! Thank you both sincerely, much appreciated. Jag
25 mei 2023
Review zonder uitnodiging
Antwoord van Derek Rose
Good Afternoon Jag,
We cannot express how grateful we are that you have taken the time to leave your wonderful 5-star review! Fay and Alicia are delighted with your kind feedback and found it a true pleasure to speak with you.
We are so pleased to read how happy you are with the service that was provided, and we are really looking forward to seeing you again soon.
Take care, and best wishes,
DR Team.
Exceptional service, beautiful products
The products are beautiful, and the customer service (Fay, to name an example) is exceptional. Be it the handling of returns, the lookout for restockings of a certain size, or help with a damaged gift. A case study for how a distinctive buying experience can also be created online.
17 mei 2023
Review zonder uitnodiging
Antwoord van Derek Rose
Good Afternoon,
Thank you so much for choosing to shop with Derek Rose again, and for taking the time to leave your wonderful review!
Fay is delighted to read your kind words and found it a pleasure to help you find the perfect garment.
Your loyalty and support over many years is highly appreciated, and we always look forward to speaking with you!
Please don't hesitate to get in touch, should you need any assistance in the future.
Take care, and best wishes,
DR Team.
A+++
I'm so thrilled with both the product and service I have received. Those London 7 leopard print items are "scorched earth" as they say. Especially the blue ones. I hope they make their way around again, because I'd like to get the rest of the collection when I have the money. And give Gary a raise! I thought I had missed the window on those things when I didn't see them on the website anymore. Gary swooped in and saved the day, and really could not possibly have been nicer or more helpful.
8 mei 2023
Review zonder uitnodiging
Antwoord van Derek Rose
Good Morning Korbin (Stephen),
Thank you so much for choosing to shop with DR, and for taking the time to leave your wonderful 5 star review!
It's so lovely to see how happy another one of our first-time customers is with the service we provide.
Gary is delighted with your kind words and found it a pleasure to speak with you and help you find the perfect garment.
I hope that your are looking forward to adding the London 7 T-Shirts to your growing collection of Derek Rose products.
We look forward to seeing you shop with us again soon!
Take care, and best wishes,
DR Team.
Derek Rose – Awful Customer Service
Making £185 order after a 10% discount code & asked by Derek Rose for a delivery fee? Querying led to a very long chat correspondence & a free delivery code – which removed the 10% discount!?
*Thank you for the Derek Rose reply below Mr Johnson. Please note that the Chat Support (Alicia) was able to see the order & therefore, presumably, the applied discount (if DR Customer Support works efficiently)?
9 mei 2023
Review zonder uitnodiging
Antwoord van Derek Rose
Good morning, Mr. Reuben,
I hope you are well and safe.
Thank you for taking the time to leave a review. We really appreciate feedback.
At Derek Rose, we pride ourselves on delivering exceptional service and products, and I'm sorry on this occasion that you felt it was below that standard.
Currently, all orders over £200 come with free delivery. As a gesture of goodwill for being a valued customer, we offered you a free delivery discount code without realising that you were already using the 10% discount code as you had successfully subscribed to our newsletter.
I will, of course, reach out to you today to see if there is anything further we can do to support you.
I look forward to speaking with you soon.
Best wishes,
Gary Johnson
Repeat customer
I have made 2 online purchases from them. The first to macau, china and the 2nd to Taiwan. Both orders were executed swiftly within 24 hours and sent half way around the world. I specifically requested light weight pyjamas for a tropical climate and customer service didn’t disappoint with several recommendations. The quality of the product in terms of stitching, design and cut keeps me returning once every 2 or 3 years.
7 februari 2023
Review zonder uitnodiging
Antwoord van Derek Rose
Good Evening Julian,
It's lovely to hear from you again, always a pleasure to help. Thank you for taking the time to give feedback and 5Stars.
By now, you'll be enjoying the comfort of the soft cotton and how it makes you feel good. These pyjamas are made for embarking on a journey of blissful sleep and relaxation. You'll probably be too chilled out to read this, but enjoy! Hear from you soon.
Best wishes,
D.R. Team
Absolutely awful customer service
Absolutely awful customer service. Bought a pair of pyjamas for my husband. After we received them he tried them on and they were too large. Sent them back. Was told they wouldn’t take them back because “they had been worn”!!!! They were only on for less than two minutes while being tried on. So they sent them back to us. Will never buy from this company again.
4 januari 2023
Antwoord van Derek Rose
Hello Samantha,
I hope you are well. Thank you for taking the time to leave feedback. It's very important to us.
After looking into this for you, I can't find any correspondence with our Customer Services Team or any order placed with Derek Rose.
To allow me the opportunity to resolve this, could you please provide an order number or let me know where the pyjamas were purchased from?
If it's easier, please do get in touch directly with us at customerservices@derek-rose.com.
I look forward to hearing from you soon. Enjoy the rest of your day.
I purchased 2 Basel Micro Modal…
I purchased 2 Basel Micro Modal T-shirts from Derek Rose Navy and Black and there the softest t-shirts I've ever owned but felt like they did lose a substantial amount of softness from the first wearing to how they felt a few months later after been washed in the washing machine. Overall really good though
30 augustus 2022
Review zonder uitnodiging
Superior Customer Service by Ms. Samantha Halliday
I have done business with Derek Rose several times in the last several years. I was always pleased with the transaction and appreciative of Mr. Roses's thank you notes. On the transaction related to this review, I was
first notified from London by Samantha Halliday, Customer Service Manager, that a sale was to begin and I could begin early access on May 31st. I did not place an order for male Pajymas until June 12 which were intended for a friend's birthday gift. I made a mistake in my order and ordered three pairs instead of the intended two pairs. I discovered the mistake and emailed a request for a change. I learned that the original order had already been packaged for shipment but I received an immediate message from Ms. Halliday that the order for three was retrieved and the requested two pairs were sent. I expressed my gratitude and on June 15, Ms. Halliday thanked me for the kind words. I wrote on June 17 that the two pairs had arrived safely via DHL. She immediately responded, thanking me for the update.
I am a retired Orthopedic Surgeon in California who
is 84 years old. I have had many dealings on the internet and through many channels. I have never experienced such attentive communication and good will as I did from Ms. Samantha Halliday. She is an asset to DEREK ROSE and I would not hesitate to seek
her opinion in the future. To her goes my very highest rating and feeling of indebtedness. I will always steer my gift-buying and personal needs to this company
when possible because of this experience. Thank you.
David D. Hunt, M.D., Saratoga, California
21 juni 2021
Review zonder uitnodiging
Antwoord van Derek Rose
Thank you for this incredible review, David, I am truly bowled over by your kind sentiments. Your appreciation is greatly received, in fact you have made my day!
It would be a pleasure to be able to help again in the future, and I look forward to hearing from you again soon.
In the meantime, best wishes and stay healthy and safe.
Samantha Halliday (Customer Service Manager)
Just wanted to say thank you to Derek…
Just wanted to say thank you to Derek Rose, great service and I am really pleased with the dressing gown I ordered for my husband. It arrived beautifully packaged. I shall be shopping with Derek Rose again
18 maart 2021
Review zonder uitnodiging
Antwoord van Derek Rose
Thank you so much for this wonderful review, it means so much to us all here at Derek Rose.
We hope your husband enjoys wearing his lovely new robe, and thank you for choosing us!
Best wishes to you both,
Samantha Halliday (Customer Service Manager)
This is NOT worth the money
This is NOT worth the money. I order a robe via MR PORTER and after wearing it 6/7 times the robe was full with lint balls/pilling. Al over the robe. I contacted MR PORTER but no refund was given or exchanged offers. I also contacted Derek Rose who told me that they cannot do anything but that the robe should not have any lint balls/pilling on it. I'm still stuck with a robe full of lint balls/pilling. Not the maker or the seller have taken any responsibility. This is just NOT worth it at £250 pounds. Extremely disappointed.... I was expecting much more from these premium brands. Would never ever buy it again. shame! stay way not worth you time or your money!
15/03/2021
Thank you for the reply but it has been escalated with MR Porter but still no refund all washing instruction were followed as per your description. I understand that you won't be able to do much, however, it is your brand and your product that is faulty so many you can write to MR Porter explaining this not normal and that therefore I should have a refund. I'm very stunned how both brands have taken any responsibly! Therefor this not worths anyone money. Unbelivabel!
14 maart 2021
Review zonder uitnodiging
Antwoord van Derek Rose
We are so sorry to hear that you are not satisfied with the service you have received from Mr Porter. Our brushed cotton garments should most certainly not pill when laundered according to the care instructions, and because of this we politely referred you to Mr Porter - as you purchased the item from them your consumer rights and contract of sale are with them.
We understand how disappointed you are, and we would advise you to escalate your complaint with Mr Porter, as we are unable to provide assistance unless items are purchased directly from our website or our own stores.
Kind regards,
Samantha Halliday (Customer Service Manager)
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