I recently bought a sofa from DFS and I had such a lovely experience. The lady who helped me was absolutely wonderful — very friendly, patient and helpful. She explained everything clearly and made... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Derby DFS and we spoke to Tasinah who was very nice. She sorted us out nicely with our new sofa for delivery in about a week. This to replace a previous DFS sofa from 2017 but the one we have ordered... Toon meer
Bedrijf heeft geantwoord
Tasinah was extremely knowledgeable, friendly and helpful. We visited the store with 3 sofas set in mind but ended up buying a totally different one with Tasinah’s expertise! What a truly wonderful me... Toon meer
Bedrijf heeft geantwoord
Sales assistant (Nicky?) Very helpful, informative. Explained things thoroughly. Very easy going and happy to talk and also olet us have time to think. Just what customers want and need. No pushy sal... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Geschreven door het bedrijf
Contactgegevens
Mansfield Road, Meteor Centre, DE21 4SY, Derby, Verenigd Koninkrijk
- 0333 999 9818
4,9
Uitstekend
4K reviews
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The gentleman was extremely helpful and…
The gentleman was extremely helpful and very nice thank him for his help
10 augustus 2026
Antwoord van DFS Furniture - Derby
Hello Donna,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Not happy with the quality of the…
Not happy with the quality of the customers service
Had to go back twice in1 day to sort things out
And not being able to talk to the store it's self and having to wait for a call vack
3 augustus 2026
Antwoord van DFS Furniture - Derby
Hello Beverley,
Thank you so much for taking the time to contact us today. Your feedback is greatly appreciated.
We're very sorry for the overall experience you have had with DFS and for any lack of communication in relation to the order. It is really disappointing to hear this and I can assure you it's not how we like to treat our customers, we will aim to bring the issue to a mutual resolution.
I have chased this internally with the relevant department and advised the urgency to ensure you are contacted to discuss this. Apologies again for any inconvenience this may have caused.
Kind regards,
Lia
DFS Customer Support
Very good service & delivery
Very good service & delivery. Soon got our bed sofa. Wayne answered all our questions and was very friendly and easy to talk to.
3 augustus 2026
Antwoord van DFS Furniture - Derby
Good Afternoon,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Wayne.
Kind Regards,
Jordan
DFS Customer Support
Staff were very helpful and informative.
9 augustus 2026
Antwoord van DFS Furniture - Derby
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Antwoord van DFS Furniture - Derby
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Antwoord van DFS Furniture - Derby
Hello,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Good service
The staff were very pleasant, helpful and knowledgeable on the sofas. We didn’t feel pressured at all.
6 augustus 2026
Antwoord van DFS Furniture - Derby
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Great customer service from Wayne in…
Great customer service from Wayne in the Derby branch, Explained everything in great detail, he wasn’t at all pushy and we weren’t rushed into anything. We did find what we were looking for and the free coffee was a nice touch
2 augustus 2026
Review zonder uitnodiging
Antwoord van DFS Furniture - Derby
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Wayne.
Kind Regards,
Jordan
DFS Customer Support
The whole process at the Derby branch…
The whole process at the Derby branch was painless. All details of our purchase were explained fully and any questions we had were answered. This is the forth time we have purchased from DFS because we're guaranteed a hassle free, excellent customer service experience.
1 augustus 2026
Antwoord van DFS Furniture - Derby
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
5 star just for the delivery guys…
5 star just for the delivery guys themselves, absolute diamonds all 3 of them. Extremely helpful
25 juli 2026
Antwoord van DFS Furniture - Derby
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Wayne was a top bloke
Wayne was a top bloke, very knowledgeable and helped us from initial walk in to ordering highly recommend
1 augustus 2026
Antwoord van DFS Furniture - Derby
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
The sales assistant was amazing thank…
The sales assistant was amazing thank you to Ann-Marie
29 juli 2026
Antwoord van DFS Furniture - Derby
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Antwoord van DFS Furniture - Derby
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
I purchased a Sofa and Chair today at…
I purchased a Sofa and Chair today at DFS and I found the experience very relaxing we were left to have a really good look around and the lady that served us was really friendly and helpful and was able to answer all our questions. All in all a good visit so thank you.
29 juli 2026
Antwoord van DFS Furniture - Derby
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Antwoord van DFS Furniture - Derby
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Sales Assistant was lovely
Sales Assistant was lovely and took the time to explain options for sofa config, and financing. Then Let us take our time walking the showroom, and was friendly the whole time!
21 juli 2026
Antwoord van DFS Furniture - Derby
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Antwoord van DFS Furniture - Derby
Hello,
Thank you for your lovely review.
Kind regards
Holly M
DFS Customer Support
GRATE EXPERIENCE BUYING FAMILY SOFA
We had a great experience buying our first sofa from DFS.
Wade was very attentive to our needs and what we were looking for.
26 juli 2026
Antwoord van DFS Furniture - Derby
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
It’s not what it says in the label
It’s not what it says in the label.
Ordering was fine, we knew what we wanted.
Then it was constant add ons. £129 compulsory delivery, after sales care package £109 hard sell. Did we want to pay extra for easy glides, we said no then us but were forced across the shop for a demo, still declined. Special cleaner in case of spillages, around £40? We’ve already paid for a care package where someone will come out in the event of a stain etc. then It was did we want to buy a rug, no thanks, what about an occasional table or something?
Wish I had ordered online!
27 juli 2026
Antwoord van DFS Furniture - Derby
Good Afternoon,
Thank you for taking the time to leave us your review. We do appreciate any feedback and for bringing this issue to our attention.
We are very sorry for the experience you have received with DFS and we will look into feeding this back to the relevant store to avoid this happening again. I can assure you it's not how we like to treat our customers.
We are happy to hear you were able to order and apologies again for the inconvenience this may have caused, we look forward to delivering your lovely new furniture!
Kind Regards,
Jordan
DFS Customer Support
great product
ordered a sofa which looks great, very comfortable and delivered when they said they would.
9 juni 2026
Antwoord van DFS Furniture - Derby
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
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