Excellent Support Really happy with the support I received tonight. I had recently moved our business website and email hosting over to Digital Pacific and was having trouble getting our em... Toon meer
Bedrijf heeft geantwoord
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The guys at Panthur were great and professional, and helped me reinstate my website after I’d cancelled my service because I needed to retrieve some files I hadn’t realised would be deleted. I di... Toon meer
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Aswin assisted us with some PHP issue for our website. Digital Pacific always respond fast and their techs are very communicative and friendly. They are always available at the most odd times and that... Toon meer
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Failed to resolve a technical problem in the email service that they themselves set up for me to subscribe to. Seemed to wash their hands of the issue but sent a continuous flood of "thanks for your... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Digital Pacific is an Australian provider of quality web hosting solutions for individuals, small to medium-sized businesses and corporations. With a love for providing superior support, our business is focused on reliability and care, which has delivered success online for our customers for nearly 20 years.
Contactgegevens
60 Pitt St, 2000, Sydney, Australië
- 1300 694 678
- www.digitalpacific.com.au
4,2
Goed
812 reviews
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I can recommend Digital Pacific
I have used Digital Pacific for webhosting for many years and the uptime has been excellent as has the support, although it hasn't been required that often. Prices have stayed reasonably consistent. All round a very good service!
14 juli 2026
Review zonder uitnodiging
Antwoord van Digital Pacific
Hi Peter,
Thank you so much for taking the time to post a positive review.
We're delighted to hear that you've trusted Digital Pacific for your web hosting needs over the years. It's wonderful to know that you've experienced excellent uptime, reliable support, and consistent pricing. Your recommendation means a great deal to us, and we're grateful for your continued trust and loyalty.
It is our commitment to deliver a world-class customer experience. Rest assured that we always strive every day to provide you with quality service that meets and exceeds your expectations.
Should you need further assistance or have any questions in the future, please feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Digital Pacific.
Kind regards,
Renan D.
Online Experience Specialist
good fast support
13 juli 2026
Review zonder uitnodiging
Antwoord van Digital Pacific
Hi Akshay,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Fardeen worked out a great solution for…
Fardeen worked out a great solution for us.
13 juli 2026
Review zonder uitnodiging
Antwoord van Digital Pacific
Hi Daniel,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Amanda was exceptional
Amanda was exceptional. Always polite and willing to help. She goes the extra mile and I would recommend her to every client.
13 juli 2026
Review zonder uitnodiging
Antwoord van Digital Pacific
Hi Elisther,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
I had a great support experience
I had a great support experience. Prathamesh P responded promptly, quickly understood the issue, and worked efficiently to resolve it. The communication was clear throughout the process, and the problem was fixed in a timely manner. I really appreciate the excellent customer service. Thank you, Prathamesh P!
13 juli 2026
Review zonder uitnodiging
Antwoord van Digital Pacific
Hi Vince,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Geneva C
Geneva C. was so helpful and very quickly and efficiently assisted me with my issues. I am very grateful for the quick and thorough service I received as it saved me alot of time trying to work it out. Thank you
13 juli 2026
Review zonder uitnodiging
Antwoord van Digital Pacific
Hi Kristy,
Thank you so much for taking the time to post a positive review.
We're delighted to hear that Geneva was able to assist you quickly and efficiently with your concerns. It's wonderful to know that her thorough support helped resolve your issues and saved you valuable time. We'll be sure to share your kind words with Geneva as recognition for her excellent service and dedication.
It is our commitment to deliver a world-class customer experience. Rest assured that we always strive every day to provide you with quality service that meets and exceeds your expectations.
Should you need further assistance or have any questions in the future, please feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Digital Pacific.
Kind regards,
Renan D.
Online Experience Specialist
Had issues with a new website fix in minutes!
Had issues with a new website DP person named Prerna fixed the issue in minutes...amazing support many thanks!
10 juli 2026
Review zonder uitnodiging
Antwoord van Digital Pacific
Hi John,
Thank you so much for taking the time to post a positive review.
We're delighted to hear that Prerna was able to resolve the issue with your new website within minutes. It's wonderful to know that you received prompt and amazing support, and we'll be sure to share your kind words with Prerna as recognition for a job well done.
It is our commitment to deliver a world-class customer experience. Rest assured that we always strive every day to provide you with quality service that meets and exceeds your expectations.
Should you need further assistance or have any questions in the future, please feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Digital Pacific.
Kind regards,
Renan D.
Online Experience Specialist
Well managed professional services.
I've been with Digital Pacific since 2020 and I was with them before that too, so I'm a return customer. I have a dedicated server that runs a fairly busy site and I've had only minimal downtime since provisioning this server. This week I had some extra memory added. The cost was good and the scheduled downtime was good. They hit the times and dates they said they would and the whole thing was managed by an account manager Megha who was very good at keeping me updated.
Server feels honeymoon fresh again now, good for another 6 years. Thanks guys.
9 juli 2026
Review zonder uitnodiging
Antwoord van Digital Pacific
Hi Christian,
Thank you so much for taking the time to post such a wonderful review.
We're delighted to hear that you've continued to place your trust in Digital Pacific over the years and that your recent server memory upgrade was completed smoothly. It's especially rewarding to know that Megha kept you informed throughout the process and that the scheduled work was completed as promised. Your continued loyalty and confidence in our services mean a great deal to us.
It is our commitment to deliver a world-class customer experience. Rest assured that we always strive every day to provide you with quality service that meets and exceeds your expectations.
Should you need any further assistance or have any questions in the future, please feel free to contact us anytime. We are always here to listen and help.
Thank you for being the best part of Digital Pacific.
Kind regards,
Renan D.
Online Experience Specialist
Antwoord van Digital Pacific
Hi Peter,
Thank you so much for taking the time to post a positive review.
We're delighted to hear that Fardeen was able to provide you with helpful support. Your kind feedback is greatly appreciated, and we'll be sure to share your comments with Fardeen as recognition for delivering excellent customer service.
It is our commitment to deliver a world-class customer experience. Rest assured that we always strive every day to provide you with quality service that meets and exceeds your expectations.
Should you need further assistance or have any questions in the future, please feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Digital Pacific.
Regards,
Renan D.
Online Experience Specialist
SORAYDA feedback
SORAYDA,was wonderful with their support and was great to hear a voice on the phone to help resolve an issue.
Thanks
10 juli 2026
Review zonder uitnodiging
Antwoord van Digital Pacific
Hi Daryl,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Shradha Very helpful on the Phone.
Shradha was introduced to me by the Chat bot. She was clear in her instructions and very helpful. I now have some follow-up work to do and will be back in touch with her when I have completed it.
10 juli 2026
Review zonder uitnodiging
Antwoord van Digital Pacific
Hi Barry,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Poor customer service
Poor customer service, poor technical knowledge.
Digital Pacific was amazing until they were taken over a few years ago. I'm only still with them because it takes a long time to move all of my clients and their email. Do not recommend anymore.
9 juli 2026
Review zonder uitnodiging
Antwoord van Digital Pacific
Hello Matthew,
Thank you for taking the time to share your feedback.
We are sorry to hear that your recent experience has left you feeling disappointed, especially after having been a long-time customer of Digital Pacific. We understand how frustrating it is to experience customer service that falls short of your expectations and to feel that the technical support you received did not provide the level of expertise you needed. This is not the level of service we aim to provide, and we take this feedback seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at reviews@digitalpacific.com.au with your account details so we can investigate and follow up appropriately.
Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
Fardeen was great in helping and…
Fardeen was great in helping and resolving our fee issues which was complicated. He is a good listener, guide us with step by step procedures and he get it sorted. He also followed us few times to check everything ok.
1 juli 2026
Review zonder uitnodiging
Antwoord van Digital Pacific
Hi Amit,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Fardeen was able to help me with my…
Fardeen was able to help me with my queries with patience and followed up with me. Great customer service.
10 juli 2026
Review zonder uitnodiging
Antwoord van Digital Pacific
Hi Customer,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Megha S was great at helping out with a…
Megha S was great at helping out with a migration query.
9 juli 2026
Review zonder uitnodiging
Antwoord van Digital Pacific
Hi Marley,
Thank you for taking the time to share your positive feedback about your experience.
We're delighted to hear that Megha was able to assist you with your migration query and provide the support you needed. We understand that website migrations can be an important and sometimes complex process, so it's wonderful to know that Megha was able to make the experience a smooth and helpful one.
Your kind words are greatly appreciated, and we will be sure to share your feedback with Megha as recognition for her excellent service and dedication.
Thank you once again for choosing Digital Pacific. We truly value your trust and look forward to assisting you with your hosting needs in the future.
Kind regards,
Renan D.
Online Experience Specialist
Shree was very helpful and I can highly…
Shree was very helpful and I can highly recommend Digital Pacific
9 juli 2026
Review zonder uitnodiging
Antwoord van Digital Pacific
Hi Laura,
Thank you for taking the time to share your kind feedback about your experience with Digital Pacific.
We're delighted to hear that Shree was able to provide you with helpful support and that your experience left you feeling confident in recommending Digital Pacific to others. Knowing that we've earned your trust and recommendation means a great deal to our team.
We'll be sure to share your wonderful feedback with Shree as recognition for her exceptional service and dedication to providing an outstanding customer experience.
Thank you once again for choosing Digital Pacific. We truly value your support and look forward to assisting you whenever you need us.
Kind regards,
Renan D.
Online Experience Specialist
Thank You
I always find the support people at Digital Pacific are prompt, competent and follow through on their support. thank you
3 juli 2026
Review zonder uitnodiging
Antwoord van Digital Pacific
Hi Jennifer,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Getting my questions answered and our website restored and hosted.
I was able to understand the person I was talking to which is not always the case.
Although I am not experienced in websites and such, I felt I was understood and was able to communicate my questions and concerns.
I feel more confident now attempting to access our artist studio website and re-hosting it with Digital Pacific.
8 juli 2026
Review zonder uitnodiging
Antwoord van Digital Pacific
Hi Judy,
Thank you for taking the time to share your wonderful feedback about your experience.
We're delighted to hear that our team was able to answer your questions, restore your website, and assist with your hosting needs. It's especially rewarding to know that you felt understood throughout the process and that our team communicated in a clear and supportive way, making it easier for you to address your concerns.
We're also pleased to hear that your experience has given you greater confidence in managing your artist studio website and continuing to host it with Digital Pacific. Providing reliable support and making technology more accessible for our customers is something we strive for every day.
We truly value your trust and look forward to supporting you whenever you need us.
Kind regards,
Renan D.
Online Experience Specialist
Service ticket helps fix a self-service VM.
I have a self-service VM which I'm able to manage myself, but encountered a problem involving the restarting of the VM. The Web24 control system includes a virtual console and VM status indicators that allowed me to see what was happening. I was then able to use the service ticket system to ask the Technical Support team to check the virtualisation host operations, and received timely and concise guidance from the team.
6 juli 2026
Review zonder uitnodiging
Antwoord van Digital Pacific
Hi Chris,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Response was timely
Response was timely. The issue resolved itself - or you gys backed out/changed something.
8 juli 2026
Review zonder uitnodiging
Antwoord van Digital Pacific
Hi James,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
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