Excellent Support Really happy with the support I received tonight. I had recently moved our business website and email hosting over to Digital Pacific and was having trouble getting our em... Toon meer
Bedrijf heeft geantwoord
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The guys at Panthur were great and professional, and helped me reinstate my website after I’d cancelled my service because I needed to retrieve some files I hadn’t realised would be deleted. I di... Toon meer
Bedrijf heeft geantwoord
Aswin assisted us with some PHP issue for our website. Digital Pacific always respond fast and their techs are very communicative and friendly. They are always available at the most odd times and that... Toon meer
Bedrijf heeft geantwoord
Failed to resolve a technical problem in the email service that they themselves set up for me to subscribe to. Seemed to wash their hands of the issue but sent a continuous flood of "thanks for your... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Digital Pacific is an Australian provider of quality web hosting solutions for individuals, small to medium-sized businesses and corporations. With a love for providing superior support, our business is focused on reliability and care, which has delivered success online for our customers for nearly 20 years.
Contactgegevens
60 Pitt St, 2000, Sydney, Australië
- 1300 694 678
- www.digitalpacific.com.au
4,2
Goed
812 reviews
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A pleasant call about payments
Shradha was pleasant and professional in her call, which matches my experience with Digital Pacific since 2008.
26 juni 2026
Review zonder uitnodiging
Antwoord van Digital Pacific
Hi Daniel,
Thank you for taking the time to share your wonderful feedback.
We are delighted to hear that Shradha provided you with a pleasant and professional experience while assisting you with your payment enquiry. It is especially rewarding to know that your positive experience reflects the high level of service you have come to expect from Digital Pacific since 2008.
Your loyalty over the years means a great deal to us, and we truly appreciate your continued trust and support. We will be sure to share your kind words with Shradha, who will be delighted to know their efforts made a positive difference.
Thank you once again for choosing Digital Pacific. We look forward to continuing to serve you for many years to come.
Kind Regards,
Renan D.
Online Experience Specialist
Amazing service since then.
25 juni 2026
Review zonder uitnodiging
Antwoord van Digital Pacific
Hi Judith,
Thank you for taking the time to share your kind feedback.
We are delighted to hear that you have been enjoying an amazing service experience with Digital Pacific. It is always encouraging to know that our team's efforts have made a positive impact.
Your support and recognition mean a great deal to us, and we will continue striving to provide the high level of service you expect.
We truly appreciate your trust and look forward to serving you again in the future.
Thank you for choosing Digital Pacific.
Kind Regards,
Renan D.
Online Experience Specialist
Technical issues
The person assisting was able to sort out my issue
25 juni 2026
Review zonder uitnodiging
Antwoord van Digital Pacific
Hi Malcolm,
Thank you for taking the time to share your feedback.
We are delighted to hear that our support team was able to resolve your issue and provide the assistance you needed. Knowing that we were able to help and make your experience a positive one is greatly appreciated.
Your feedback means a great deal to us and motivates our team to continue delivering reliable and efficient customer service.
We truly appreciate your support and look forward to assisting you again in the future.
Thank you for choosing Digital Pacific.
Kind regards,
Renan D.
Online Experience Specialist
Thank you Akshay for assisting me today…
Thank you Akshay for assisting me today in respect to my issues, your help was appreciated.
25 juni 2026
Review zonder uitnodiging
Antwoord van Digital Pacific
Hi Leanne,
Thank you for taking the time to share your feedback.
We are delighted to hear that Akshay was able to assist you with your concerns and that you found the support provided helpful. Your kind words are greatly appreciated, and we will be sure to share your feedback with Akshay.
We are committed to delivering excellent customer service, and it is always rewarding to hear when our team has made a positive difference.
We look forward to assisting you again whenever you need us.
Thank you for choosing Digital Pacific.
Kind Regards,
Renan D.
Online Experience Specialist
Roslyn is very professional and has…
Roslyn is very professional and has excellent knowlege of the Digital Pacic products and technical aspect
24 juni 2026
Review zonder uitnodiging
Antwoord van Digital Pacific
Dear Michael,
Thank you for taking the time to share your feedback with us.
We are delighted to hear about your positive experience with Roslyn. It is wonderful to know that her professionalism and extensive knowledge of Digital Pacific's products and technical services helped provide you with the support you needed.
We take great pride in delivering knowledgeable and reliable assistance to our customers, and your recognition of Roslyn's expertise is greatly appreciated. We will be sure to share your kind words with her and the wider team.
Thank you again for your support and for choosing Digital Pacific. We look forward to assisting you again in the future.
Kind regards,
Renan D.
Online Experience Specialist
Amanda was amazing to deal with
Amanda was amazing to deal with. She was patient, helpful and made the whole email setup process much easier than expected. Her communication was clear and friendly, and she went above and beyond to get everything sorted. Really appreciate the support — excellent customer service.
24 juni 2026
Review zonder uitnodiging
Antwoord van Digital Pacific
Dear Duncan,
Thank you for taking the time to share your wonderful feedback with us.
We are delighted to hear about your positive experience with Amanda. It is great to know that she was patient, helpful, and able to make the email setup process much easier than expected. Providing clear communication and going the extra mile to assist our customers are qualities we strive for, and we are pleased that Amanda demonstrated these throughout your interaction.
Your kind words and recognition mean a great deal to us. We will be sure to share your feedback with the representative, who will be thrilled to know that her efforts made such a positive impact on your experience.
We truly appreciate your business and look forward to assisting you again in the future.
Thank you for choosing Digital Pacific.
Kind regards,
Renan D.
Online Experience Specialist
I asked a simple question via Digital…
I asked a simple question via Digital Pacific's online assistant. While it took a few minutes to find the technical person to answer my inquiry, it was all sorted out. Thanks, Aswin for your help. It was very clear. Caroline
23 juni 2026
Review zonder uitnodiging
Antwoord van Digital Pacific
Hi Caroline,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Problem solved
My problem was investigated, understood and rectified.
Happy with Dp service.
19 juni 2026
Review zonder uitnodiging
Antwoord van Digital Pacific
Hi Gwen,
Thank you for taking the time to share your feedback with us.
We’re pleased to hear that your issue was properly investigated, understood, and resolved to your satisfaction. It’s great to know that you are happy with the service provided by our team, as we always aim to deliver efficient and reliable support to our customers.
Your kind words are greatly appreciated and will be shared with the team.
If you need any further assistance in the future, please don’t hesitate to reach out.
Kind regards,
Renan D.
Online Experience Specialist
Excellent support platform
I'm really not very tech savvy, but Roselyn at DP jumped in and helped me link my domain to other platforms so I can roll out everything I need for my new business. Very grateful for the assist.
22 juni 2026
Review zonder uitnodiging
Antwoord van Digital Pacific
Hi Hayley,
Thank you for taking the time to share your experience with us.
We're delighted to hear that Roselyn was able to assist you with linking your domain to other platforms and help you move forward with launching your new business. We understand that navigating technical processes can sometimes be challenging, and we're pleased that Roselyn was able to make the experience smooth and straightforward for you.
Your kind words and recognition mean a lot to us. We will be sure to share your feedback with Roselyn and the team.
Thank you for choosing us, and we wish you every success with your new business. If there's anything else we can assist you with, please don't hesitate to reach out.
Kind regards,
Renan D.
Online Experience Specialist
Name Server recs update
Had to add 6 Name Server recs and there was only space for an extra 5. Chat bot put me through to a real person in a couple of minutes and Micah very efficiently identified my issue and made the updates on my behalf. Courteous, efficient and quick resolution. If only all support experiences were this good!
22 juni 2026
Review zonder uitnodiging
Antwoord van Digital Pacific
Hi David,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
For this interaction
For this interaction, Meghe did well, account upgrade sorted.
22 juni 2026
Review zonder uitnodiging
Antwoord van Digital Pacific
Hi Aa,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Sorayda was very helpful in resolving…
Sorayda was very helpful in resolving our invoicing issue.
18 juni 2026
Review zonder uitnodiging
Antwoord van Digital Pacific
Hi Sam,
Thank you so much for taking the time to post a positive review.
We’re glad to hear that Sorayda was very helpful in resolving your invoicing issue. It is our commitment to deliver the best in the world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Digital Pacific.
Kind regards,
Renan D.
Online Experience Specialist
Arjun from tech support was fantastic
Arjun from tech support was fantastic. He sorted out my email setup enquiry and concern during the live chat. Great service Arjun.
20 juni 2026
Review zonder uitnodiging
Antwoord van Digital Pacific
Hi Allan,
Thank you so much for taking the time to post a positive review.
We are delighted to hear that Arjun was able to assist you with your email setup enquiry and address your concerns during the live chat. We will be sure to share your kind words with him, as recognition like this is always appreciated by our team.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Digital Pacific.
Regards,
Renan D.
Online Experience Specialist
a return to decent support
today's experience with support for a website outage was very good. Digital Pacific looked within the website extensions to identify and rectify the problem in a reasonable time.
This is in stark contrast with some appalling outages and lack of customer service in recent months
20 juni 2026
Review zonder uitnodiging
Antwoord van Digital Pacific
Hi Customer,
Thank you for taking the time to share your feedback with us.
We are pleased to hear that your recent experience with our support team was a positive one and that we were able to identify and resolve the website outage within a reasonable timeframe. Our team is committed to providing timely and effective assistance, and it is encouraging to know that this was reflected in your recent interaction.
At the same time, we are sorry to learn that your experiences during previous outages did not meet your expectations. We understand how important reliability and responsive support are, and we regret any frustration or inconvenience caused by those earlier incidents.
Your feedback is valuable to us as it helps us recognize areas where we are doing well and areas where we need to improve. We remain committed to enhancing our services and delivering a consistently positive customer experience.
Should you require any assistance in the future, please do not hesitate to reach out. We are always here to help.
Regards,
Renan D.
Online Experience Specialist
I have been using Digital Pacific for over 20 years
I have been using Digital Pacific for hosting for over 20 years. The customer service is second to none and I have never had any issues with their services! Proud customer since 2005!
20 juni 2026
Review zonder uitnodiging
Antwoord van Digital Pacific
Hi Ali,
Thank you so much for taking the time to post a positive review.
We are truly honored to have earned your trust and loyalty over the past 20 years. It is wonderful to hear that you have consistently had a positive experience with our hosting services and that our customer service has met your expectations throughout the years.
Your continued support since 2005 means a great deal to us, and we are incredibly grateful to have you as part of the Digital Pacific family. Feedback like yours motivates us to continue delivering the high level of service our customers deserve.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Digital Pacific.
Regards,
Renan D.
Online Experience Specialist
I appreciated the prompt Prathamesh P…
I appreciated the prompt Prathamesh P gave and his assistance with my issue this evening ....well done!!
19 juni 2026
Review zonder uitnodiging
Antwoord van Digital Pacific
Hi Steve,
Thank you so much for taking the time to post a positive review.
We are delighted to hear that you appreciated the prompt assistance provided by Prathamesh. We will be sure to share your kind words with him, as recognition like yours is always encouraging to our team.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Digital Pacific.
Regards,
Renan D.
Online Experience Specialist
Outstanding Service
Mu experience with Ashkay from Crucial and digital Pacific has been outstanding. He has gone above and beyond to assist me in getting the best hosting plan for my needs. Unlike many providers, he calls back when he says he will and strives to resolve any issue at hand. I highly recommend Ashkay, he is currently assisting me with migrating mt site and is incredibly helpful during this stressful process. Thank you Ashkay
16 juni 2026
Review zonder uitnodiging
Antwoord van Digital Pacific
Hi Karen,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Ten days ago
Ten days ago - in response to a customer review I provided, you sought further details so you could investigate and resolve the issue. I provided them as requested. This was after a more than a month of inaction on your part making my website inoperative.
So that's now an additional ten days of inaction, this time after I was promised the issue would be taken seriously. When will you sort things out and advise me direct?
17 maart 2026
Review zonder uitnodiging
Antwoord van Digital Pacific
Hello Alan,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and understand your disappointment regarding the delays you've encountered while trying to have your website issue resolved.
We understand how frustrating it is to provide the requested information, especially after already experiencing a prolonged period of disruption to your website, and then feel that there has been no meaningful progress or follow-up. This is not the level of service we aim to provide, and we take this feedback seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at reviews@digitalpacific.com.au with your account details so we can investigate the matter thoroughly, review the status of your case, and provide you with an appropriate update.
Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
Amazing service today from Prakruthi on…
Amazing service today from Prakruthi on chat who helped me to restore a client's website in record time.
18 juni 2026
Review zonder uitnodiging
Antwoord van Digital Pacific
Hi Kylie,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Digital Pacific
Regards,
Renan D.
Online Experience Specialist
Website subscription had issues and…
Website subscription had issues and their online chat fixed the issue within 5 minutes, can't get much better than that.
18 juni 2026
Review zonder uitnodiging
Antwoord van Digital Pacific
Hi Michael,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
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