Excellent Support Really happy with the support I received tonight. I had recently moved our business website and email hosting over to Digital Pacific and was having trouble getting our em... Toon meer
Bedrijf heeft geantwoord
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The guys at Panthur were great and professional, and helped me reinstate my website after I’d cancelled my service because I needed to retrieve some files I hadn’t realised would be deleted. I di... Toon meer
Bedrijf heeft geantwoord
Aswin assisted us with some PHP issue for our website. Digital Pacific always respond fast and their techs are very communicative and friendly. They are always available at the most odd times and that... Toon meer
Bedrijf heeft geantwoord
Failed to resolve a technical problem in the email service that they themselves set up for me to subscribe to. Seemed to wash their hands of the issue but sent a continuous flood of "thanks for your... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Digital Pacific is an Australian provider of quality web hosting solutions for individuals, small to medium-sized businesses and corporations. With a love for providing superior support, our business is focused on reliability and care, which has delivered success online for our customers for nearly 20 years.
Contactgegevens
60 Pitt St, 2000, Sydney, Australië
- 1300 694 678
- www.digitalpacific.com.au
4,2
Goed
812 reviews
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Support at Digital Pacific is excellent
The support at Digital Pacific is always excellent. For someone who is definitely not tech-savvy, it is always a relief that the staff can explain things in a way I understand. They are quick to follow up and resolve issues
15 juni 2026
Review zonder uitnodiging
Antwoord van Digital Pacific
Hi Kate,
Thank you so much for taking the time to post a positive review.
We are delighted to hear that you have consistently had an excellent experience with our support team. It is especially rewarding to know that our staff were able to explain technical matters in a clear and understandable way, while also providing prompt follow-up and effective resolutions to your concerns. Your feedback is greatly appreciated and serves as a wonderful encouragement to our team.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Digital Pacific.
Regards,
Renan D.
Online Experience Specialist
Divya S was fantastic
Dealt with Divya S with a DNS issue we had and she was extremely helpful and patient. I ended up getting her to do the records for 6 of our businesses and she was quick and professional. Had a solution pretty much straight away when I had been fighting with it for 30-45mins.
16 juni 2026
Review zonder uitnodiging
Antwoord van Digital Pacific
Hi Saxon,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Geneva C was absolutely amazing!
Geneva C was absolutely amazing! Her professionalism was 10 out of 10 and her abilty to navigate my issues was on point! What a lovely lady!
15 juni 2026
Review zonder uitnodiging
Antwoord van Digital Pacific
Hi Peter,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Digital Pacific experiences
I have been dealing with Digital Pacific for several years now and their service has been very good. Recently I have a minor matter and Shree was a great help with the issue. Their rates are respectable and their support and service is great.
10 juni 2026
Review zonder uitnodiging
Antwoord van Digital Pacific
Hi Customer,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Digital Pacific.
Regards,
Renan D.
Online Experience Specialist
Prakruthi
Prakruthi, was very information and easy to deal with. recommend using Digital pacific and asking for Prakruthi for assistance.
11 juni 2026
Review zonder uitnodiging
Antwoord van Digital Pacific
Hi Joe,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Digital Pacific.
Regards,
Renan D.
Online Experience Specialist
Shree was a fantastic help in getting…
Shree was a fantastic help in getting my domain transferred. Highly recommend.
10 juni 2026
Review zonder uitnodiging
Antwoord van Digital Pacific
Hi James,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Digital Pacific
Regards,
Renan D.
Online Experience Specialist
Nice to have a human to contact for support rather than a bot.
This was a very simple process with contacting a human at Digital Pacific, and their support personal was able to implement updates as requested for emails.
10 juni 2026
Review zonder uitnodiging
Antwoord van Digital Pacific
Hi Lynette,
Thank you so much for taking the time to post a positive review.
We are delighted to hear that you had a smooth support experience and that our team was able to assist you promptly with your email update requests. It's especially rewarding to know that being able to connect with a member of our support team made the process simple and efficient for you.
It is our commitment to deliver the best-in-the-world customer experience. Rest assured that we always strive every day to provide you with quality service that meets and exceeds your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen and help.
Thank you for being the best part of Digital Pacific.
Regards,
Renan D.
Online Experience Specialist
All done
Was able to get the work done with Megha through the Help Chat and everything went perfectly.
9 juni 2026
Review zonder uitnodiging
Antwoord van Digital Pacific
Hi Matthew,
Thank you so much for taking the time to post a positive review.
We are delighted to hear that the representative was able to assist you through our Help Chat and that everything went perfectly. It's always rewarding to know that our team has been able to provide a smooth and successful support experience.
It is our commitment to deliver a best-in-class customer experience. Rest assured that we continuously strive to provide quality service and support that meets and exceeds our customers' expectations.
Should you need further assistance or have any questions in the future, please feel free to contact us anytime. We are always here to help.
Thank you for being the best part of Digital Pacific.
Regards,
Renan D.
Online Experience Specialist
Great support with staff like NIKITA S…
Great support with staff like NIKITA S who helped me make sure everything was all okay with my service.
9 juni 2026
Review zonder uitnodiging
Antwoord van Digital Pacific
Hi David,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Digital Pacific.
Regards,
Renan D.
Online Experience Specialist
Good technical service
Good technical service. On my plan when the web site is configured well it performs well.
8 juni 2026
Review zonder uitnodiging
Antwoord van Digital Pacific
Hi Garry,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
"Good staff, broken support model — security issues buried and unresolved
I have been a Digital Pacific customer for many years and this review is not written lightly.
Three weeks ago I identified a serious security concern on my managed VPS. I raised it through the support ticket system with specific, numbered questions.
What followed was a rotation of junior staff, templated responses, and partial answers that created more confusion than they resolved.
Sensitive server data was sent via an expiring third-party link that had already expired by the time the ticket was visible to me — a three-day delay in their own system.
I was told a root password reset had been completed this morning. The new password has not been sent to me despite being told it was sent to me via registered email.
More serious security matters on the server remain unresolved after three weeks of correspondence.
I have spent an enormous number of hours on this. The personal cost — in time, stress, and disruption to active client work — has been significant. Digital Pacific's support model relies on clients accepting vague reassurances. I do not.
I still want this resolved. But the experience to date has not reflected the standard a managed server customer should expect.
UPDATE ON THIS REVIEW
"Good staff, broken support model — security issues buried and unresolved
Following my earlier review, Digital Pacific responded publicly on Trustpilot asking me to email further details to resolve my outstanding issues. I did so. I want to be clear about what those issues were and how they were ultimately resolved — because the resolution did not come from Digital Pacific's support process.
I had been trying to obtain my root password after a server security incident. I was told twice by phone that it would be posted securely in my Client Area portal. It was not there. Their own email stated it had been sent to my registered email address. It had not arrived. After weeks of following their process, I located the root password myself — in my server profile. Digital Pacific did not deliver it to me. I found it.
I had also requested written confirmation that all SSH keys had been removed following the security incident. That confirmation did eventually come — from Varsha, who I want to acknowledge as one of the more capable and thorough members of the team. However, the confirmation was buried inside a general email covering multiple unrelated matters. A security matter of this seriousness deserved a clear, standalone, formally documented response. That is not what I received.
That detail alone illustrates the problem. It is not the individual staff members — it is a support model that does not give security issues the structured handling they require. Complex matters get routed through people who are overworked and under-resourced. Tickets get cleared. Confirmations get buried. And the customer is left to piece it together themselves.
I have been a Digital Pacific customer for many years. That loyalty deserves better than this.
16 mei 2026
Review zonder uitnodiging
Antwoord van Digital Pacific
Hi Customer,
Thank you for sharing your feedback, and we’re sorry to hear about your experience regarding the handling of your managed VPS security concerns, delayed responses, and the root password reset request. We aim to provide high-quality service and understand your concerns about the value you’re receiving, particularly when it comes to security-related matters that require timely and clear communication.
To better understand and address the issues you've mentioned, could you kindly provide your customer ID, domain name, and any relevant case number by emailing us at reviews@digitalpacific.com.au? We’d like to investigate this further, review the interactions you've had with our support team, and work towards a resolution.
We appreciate your time and the detailed feedback you have provided. Your concerns are important to us, and we hope to have the opportunity to assist you further and improve your experience.
Regards,
Renan D.
Online Experience Specialist
Thanks Prakruthi for helping me with my…
Thanks Prakruthi for helping me with my issue of fraud email in quickly manner.
5 juni 2026
Review zonder uitnodiging
Antwoord van Digital Pacific
Hi Gagandeep,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
My VPS server with DP suddenly died
My VPS server with DP suddenly died and access to my website stopped. Followed the usual route of trying to diagnose and triage the problem through the control panel with no avail. Ended up logging a ticket. About 3 hours later with no response to my ticket, ended up using their chat agent which got my issue escalated to L2 ( i guess passed onto a real tech ) who investigated the problem and got it sorted out (about 5 hours after the initial event). I guess theres been a bit of bad experience around recently with DP moving off shore and I thought this instance may have been related to the outage in May. Why my VPS stopped wasnt explained so I hope its a one off, but Ill be watching more closely.
Thanks again to Varsha K. for getting it working again - that was appreciated
4 juni 2026
Review zonder uitnodiging
Antwoord van Digital Pacific
Hi Customer,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
The person I spoke with was very…amazeballs!
The person I spoke with was very helpful. They sorted out my issue super quick, which I was surprised by - I left the call as a very happy camper
3 juni 2026
Review zonder uitnodiging
Antwoord van Digital Pacific
Hi Amnys,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Digital Pacific.
Regards,
Renan D.
Online Experience Specialist
It’s not the same Digital Pacific I…
It’s not the same Digital Pacific I used to know. Responsive=0
Communication =0, I’m afraid from technical perspective too.
2 juni 2026
Review zonder uitnodiging
Antwoord van Digital Pacific
Hello Tiffan,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and that you feel our responsiveness and communication have fallen short of the standards you previously knew us for. We also acknowledge your concerns regarding our technical reliability and understand how unsettling that can be for your operations.
We understand how frustrating it is to feel left without clear communication or timely support when you need it most. This is definitely not the level of service we aim to provide, and we take your feedback seriously as we work to restore your confidence in us.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at reviews@digitalpacific.com.au with your account details or any open ticket numbers so we can investigate and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
Megha helped me with my payment
Megha helped me with my payment, all very easy. Small problem with audio quality.
3 juni 2026
Review zonder uitnodiging
Antwoord van Digital Pacific
Hi Michael,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Technical support has been great
Technical support has been great - usually resolving issues the first time around, and usually only have to wait for a minute or so to get connected to support. Nikita S. was the latest tech I talked to and solved my problems immediately. 5 stars.
3 juni 2026
Review zonder uitnodiging
Antwoord van Digital Pacific
Hi David,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Digital Pacific.
Regards,
Renan D.
Online Experience Specialist
Rabeen has been excellent to deal with…
Rabeen has been excellent to deal with and really helpful with everything I need and require , he’s made the process so easy and seamless
2 juni 2026
Review zonder uitnodiging
Antwoord van Digital Pacific
Hi Steve,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Issue with nameservers and things being…
Issue with nameservers and things being pointed to the wrong place. Thank you for your help resolving the issue.
1 juni 2026
Review zonder uitnodiging
Antwoord van Digital Pacific
Hi Jane,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Antwoord van Digital Pacific
Hi Shrungashree,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
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