Direct Freight Express Reviews 

I just received a parcel couriered by Direct Freight Express. Delivery was fairly prompt despite the delay caused by tracking down the parcel. I have to say the email contact from the company and their tracking website were wonderful. Notifications received anytime anything happened to the package. The link in the email that takes you to tracking is also brilliant with easy to understand tracking information and a contact number on the top right that actually let me speak with a real person without having to wait long at all. The telephone service people were amazingly helpful and friendly and arranged then rearranged for my parcel to come when it suited me. The delivery driver actually followed instructions perfectly and even left my parcel safely in a way no other delivery ever has that lets me open my door without the parcel blocking my exit (I was so impressed by this seemingly simple action that actually requires forethought and brain cells). One star deducted for the first attempted delivery that I somehow completely missed even though I was home and no “we missed you” card to be found.

I gave explicit authorization to "leave item unattended" and also gave further instructions to "please leave outside front door." However, the driver continued to ring my doorbell then proceeded to leave the *heavy* package at the bottom of 3 flights of stairs. THERE IS A REASON I ASK FOR THINGS TO BE LEFT AT MY FRONT DOOR: I HAVE A BAD BACK AND MY DOCTOR SAYS I SHOULDN'T BE DOING HEAVY LIFTING.

First time, the driver came in and ringed the door and I went downstair. By the time I came downstairs, I live in 4th floor of the building, the driver was gone and did not bother to wait for one minute and I had to reschedule to another time. Next time, I was supposed to receive my delivery on 16th June and specifically said leave the item at the door. The driver did not even attempt to deliver my item and passed by my apartment because they could not find a parking lot, plus I live in a suburb and it was a working day, there was no way they could not find a place to park. Their deliveries are nightmare, avoid them if you can.

I have a very big sign on my front door that says DO NOT KNOCK. But their incompetent driver comes to my front door and knocks on the windows, on the garage door, on the front door. He clearly can’t read. God only knows how he reads street signs. Then I call to complain and the dumb bish “Sal” HANGS UP ON ME. They are absolutely the worst and steer completely clear. Don’t even buy from a website that uses them. They’re incompetent and illiterate. And so rude it’s unbelievable. How do so called businesses like this even exist?? They are the ultimate unprofessional. And employ people who can’t read.

I have read a lot of reviews about Direct Freight and honestly it got me worried. My package was shipped from Melbourne to Brisbane, got into Brisbane a day early and delivered a day early to the address I provided. Due to doorbell issues at the address provided we were not able to pick up the package that day. On the tracking website they said they left a card. We checked and there was no card. That got us worried and we started looking online and checked for their contact numbers or email and that's when we stumbled across the reviews. That got us more worried and paranoid. We immediately followed the steps on the website, booked a re-delivery date. We decided also to call their hotline in the morning and inform them to knock on the door instead of using the faulty doorbell. The next day, right at 8.59am we called. No answer, waited for 10mins on line then hung up. We tried again 30mins later, same thing, we were stuck listening to the automated response, waited online for about 15mins then finally someone picked. She was nice and very helpful, listened to us and our requests for the driver very patiently. She told us the item is on board for delivery and the instructions will be relayed to the driver. We asked if we could provide a number for the driver to call if no one responds to which she said the company doesn't provide their drivers with phones so she's not sure if the drivers will call. About 2 hours went by, I was constantly on the tracking website refreshing it for updates. Sure enough just around 11am it updated and said packages will be delivered after lunch. I just received the package right around 12.30 today and I am very happy. A lot of negative comments about this company and frankly it made me so worried thinking my items would be lost or sent somewhere or worse they would be damaged but I stand corrected. I gave them a 4 star only because 1. there was no card left and 2. when trying to follow up there was no email address or a contact number for their Brisbane depot we could directly reach out to. This is my honest review of this company and I hope this helps whoever is going through the same situation. Cheers!

Just hopeless basically, could not offer less help or assistance if they tried. Bought a 20" mountain bike (so not a small package) along with some accessories for my son's Christmas present. After about a week I arrive home to three packages (expecting four) delivered, except one is not mine. Mistakes happen, call them up and let them know.

A week later nothing, call again, get the 'sorry we have no record of your previous call', answer the same questions, explain the same situation (am missing a package and also have an incorrect package), get promises they'll call me with updates in finding package. About 3 days later get call from delivery truck asking to pick up incorrect package, knows nothing about the missing package. Call Direct Freight again, get the 'sorry, our records only had you had an incorrect package, not that you were missing one', this is despite the tracking information having the missing package still undelivered.

A week later, call again 'sorry the person assigned to your case is on leave', answer the same damn questions again, get the same promises, and once again no follow up. Package not delivered, son won't be getting a major part of his Christmas present, and all the while Direct Freight dodge and weave. Avoid

Absolute terrible delivery service. no attempt was made to deliver parcel, and instead the driver just noted down " CANT FIND ADDRESS" insane incompetence. and then instead of calling to organize re-delivery or confirm details, they sent the package back to sender in another state. Customer service is a joke too. Good luck even getting them on the phone

Well the latest driver thought Authority to Leave didn't mean our front door but our garage (in a block of 6) garages 25 metres from our door where anyone can easily knock it off. Is this the same idiot who delivered our Uber Eats order there too? They must be the cheapest courier around for such a reputable sending company to use and I'm shocked they can even hold a license and drive a vehicle legally with that attitude and level of laziness or incompetence!

I have very good experience with how fast they are. I received my orders by them two times. One time from Melbourne to Sydney and the other time from Brisbane to Sydney. They delivered my parcels in 1 day which is fantastic.

hopeless to deal with, wont return calls, loose freight and have no idea where it is, would not recommend at all

Since April this year I have had 3 deliveries from Adelaide to country Victoria & they have always been very fast. The pallet I got today took 4 days from order to delivery to my door.
I have had great service. Highly recommend.
5⭐️

Absolutely hopeless. Will not return phone calls. Will lie directly to you regarding your freight. Took them 2 weeks to ship 300kms. Would strongly recommend against using