I can't recommend Direct Residential highly enough. In what's become an increasingly complicated rental market, they made the entire process smooth and stress-free. Special mention to Ben, wh... Toon meer
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Right from the word go they got me tenants very fast and even though the would be tenants reference did not go through they got me other tenants in the right timeframe and also got me a good contrac... Toon meer
Bedrijf heeft geantwoord
We had been searching for a property to rent for months, and every local agent we’d dealt previously had been uninterested and unhelpful. The team at Direct Residential, however, are different. From t... Toon meer
Bedrijf heeft geantwoord
Nick and the team are, by far, the best Letting Agency I have used. Always friendly and extremely helpful; working with the tenant - rather than against them. Every interaction / complaint h... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Direct Residential is an Award Winning Letting and Property Management Specialist based in Epsom. Our service has been developed by Landlords, for Landlords, utilising over a quarter of a century of national experience. We subscribe to the highest standards as members of ARLA, the government tenant deposit protection scheme (TDS) and Safe Agent. Our complete business is managed under one roof over three floors, making contact easy and all aspects of the process transparent.
Contactgegevens
Direct Residential, KT17 4QJ, Epsom, Verenigd Koninkrijk
- 01372 722266
- ian@directresidential.co.uk
- www.directresidential.co.uk
4,6
Uitstekend
139 reviews
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Good service
22 september 2023
Review zonder uitnodiging
Antwoord van Direct Residential
Thank you Emily; a pleasure to help you.
I remained as tenant under Direct…
I remained as tenant under Direct Residental for couple of years and found this company very professional who helped me in sorting out issues in no time. They were available around the clock to listen me and solve the problems. The whole staff is so professional and polite that I miss Direct Residential now as my current company not the same. I am thankful to the whole staff especially Nick, Gabriel,Linda and Gillani but i am sorry to say that landlady who owns 10 Manor house court was not so cooperative. I highly recommend Direct Residential if someone is looking for renting in the town.
Rega
Dr H Chaudhary
13 september 2023
Review zonder uitnodiging
Antwoord van Direct Residential
Thank you for your review Dr Chaudhary; it has been our pleasure to look after you in your home.
Don't look any further, choose Direct Residential best agent in Epsom
We chose Direct Residential as it had good reviews and from past experience, as landlords we feel independent agents are the best. We are so pleased we went with them. Meeting Ian, his professionalism reinforced our decision. As we don't live locally they have managed EVERYTHING arranging repairs, decorating, carpets, even personally running around to change light bulbs at the last minute! The usual marketing, tenancy admin was very efficient and due to their stringent checks on tenants we have found the perfect ones. Whether you are a landlord or looking to rent, we strongly advise you look no further. Friendly, professional, attentive and responsive. Well done team.
8 september 2023
Review zonder uitnodiging
Antwoord van Direct Residential
THANK YOU Rolfe and Gill for this lovely review. We do try really hard to go the extra mile and deliver an exceptional service. The team love receiving reviews like this - thank you. Assuring you of our best attention at all times.
Had a great and easy experience dealing…
Had a great and easy experience dealing with direct residential for finding a flat to rent, they were quick with their communication and easy to deal with highly recommend
11 september 2023
Review zonder uitnodiging
Antwoord van Direct Residential
Thank you for your lovely review Verdant; delighted to help you.
Great experience so far
We had been searching for a property to rent for months, and every local agent we’d dealt previously had been uninterested and unhelpful. The team at Direct Residential, however, are different. From the moment we went for a viewing, to checks and getting the keys, the team have been in constant touch, available to answer any questions and helpful. Up to now, our experience with the team has been a good one. Thanks to Ben, Linda and Anna in particular.
5 september 2023
Review zonder uitnodiging
Antwoord van Direct Residential
Thank you for your kind review Mrs Dalton! We are delighted to have helped you to find your new home.
Direct Residential Intimidation Tactics
Direct Residential helped negotiate a cheating landlord a total of £1470 from my rental deposit because of an incompetent staff member and a dishonest landlord they hounded me daily with harassing emails until eventually I couldn’t take the intimidation any longer and just wanted them all to stop with their lies, we negotiated some alterations verbally between a Direct Residential employee and the landlord only for them to take over £1400 because it was only a verbal agreement, Direct Residential will not support the tenants but will jump as high as the landlords tell them to secure their business at any cost to the tenants, they done inspections every 3 months and nothing was mentioned about the alteration until it was time to review our deposit, the property was also in a sub standard condition when we moved in, what they actually did is illegally went against government legislation and enforced me to carry out a full year, the law clearly states that under the circumstances I found myself in they have to release me from the tenancy without any penalties, as an estate agent they are totally ignorant of government legislation, the owner Ian Plumb has to be one of the most ignorant, narcissistic control freak I think I have ever come across in business before, his replies are so full of misinterpretations and false accusations it just shows him for the fraud he and his company really are, keep spinning yuur rubbish Ian, what I am doing is telling people of my experience with yiur company so they do not have to go through the hell you put me through with your poorly run company
22 augustus 2023
Review zonder uitnodiging
Antwoord van Direct Residential
Thank you Mr Bottiglieri for your review. We are truly sorry that you feel this way, however, there are always two sides to every story.
Due to your personal circumstances and Police involvement, the landlord and we released you from your set term contract as a gesture of goodwill and waived all costs.
During your tenancy, you destroyed the landlord’s daughter’s handmade built-in bed without consent, (contractual clause), by crudely sawing it in half. We had previously emailed you for the avoidance of doubt, to advise it is a permanent fixture following your verbal request and our decline. In addition whilst you had consent to replace the landlord’s boiler in the kitchen, as you offered as a gas engineer personally trading as A3 Gas Ltd (landlord only agreed as this is your trading name and suitably qualified), you then resited the boiler to the loft area from the kitchen, with a second hand boiler, run a new gas supply up the outside of the house, altered the electrics personally (not qualified), left holes in floorboards, and ran three pipe runs across an access route into the loft (and electrics), where the loft ladder rests thereby crushing the pipes and causing a leak and trip hazard. Following moving the location of the boiler, there are now unsightly pipes exposed from the wall in the kitchen, capped off, and badly painted area.
We have a responsibility to approach the Gas Safe Register to advise that household electrics have been altered by an unqualified representative.
You changed the carpet in the bedroom once you removed the built-in bed, with a different colour to all other carpets and not fitted to meet the edge of the walls – again without the landlord’s knowledge or consent.
You stuck a line of LED lights around one bedroom’s wall and ceiling, thereby when you removed them on leaving, the adhesive damaged the wall. Again, without landlord consent.
You cracked glass in the kitchen units, without reporting for remedial action.
You did not maintain the garden.
You did not clean the property properly on leaving.
We and your landlord received numerous complaints from neighbours due to unsociable behaviour and actions during your tenancy.
The total cost to repair the damage you caused to the property was well over £2,000, but the landlord kindly attended to some of the aspects for free, spending days at the property distraught at the condition of her family home. We contributed £300, waived fees, and the landlord contributed £200 and incurred additional costs on your behalf, to help you as a gesture of goodwill.
The dilapidations you agreed to of £1470 paid for a professional clean, a qualified electrician to urgently attend to the electrics, a plumber to reroute the pipework to the correct and safe route, rebuilding of the removed bed, remedial action to the floorboards, repairs to the broken glas, decorating damage and nine light bulbs out.
Your deposit was registered with MyDeposits – a government backed scheme to protect tenants and ensure fair play. We offered you to take the case to the arbitrator for free, provided the link and certificate to start easily, but you declined.
Therefore we and the landlord tried very hard through financial loss, free work, releasing obligations, lost rent, and a free route to challenge the process for you, but you are accusing the landlord and us of bad practice.
It is always disappointing to receive a poor review and not delight our customers, but we wish you all the best in your new home.
Friendly and professional
I've recently moved into a property managed by Direct Residential and the process has been very smooth from the viewing to contract signing and now living in the home. The staff are very friendly and professional.
25 augustus 2023
Review zonder uitnodiging
Antwoord van Direct Residential
Thank you Lucy for your kind words and we are delighted you are happy in your new home. Always here to support you.
Professional and Efficient
Direct Residential provide an extremely efficient, professional and straightforward service.
All the staff have been very helpful, friendly and kind throughout.
Thank you
1 augustus 2023
Review zonder uitnodiging
Antwoord van Direct Residential
Thank you Jayne for your lovely review! It is our pleasure to support a great landlord.
Unprofessional, Pushy and Fake
I have not got enough time to list all the failings of this estate agent, I do have one word for them tho. Dodgy.
Please avoid! Let me put their reply into context, I was legally entitled to end the contract early according to government legislation on the advice of Surrey Police, the director of the estate agent has since emailed me late at night with threatening words, suggesting that I have until August 1st to remove my review, isn’t this the whole point of Trustpilot, so we can share our experiences. It was exactly the response I was expecting from this outfit, in total denial.
17 juli 2023
Review zonder uitnodiging
Antwoord van Direct Residential
Updated 4pm 01.08.23.
Thank you Mr Bottiglieri for your review. We are truly sorry that you feel this way, however, there are always two sides to every story.
Due to your personal circumstances and Police involvement, the landlord and we released you from your set term contract as a gesture of goodwill and waived all costs.
During your tenancy, you destroyed the landlord’s daughter’s handmade built-in bed without consent, (contractual clause requiring consent in writing which was not given), by crudely sawing it in half. We had previously emailed you to advise and confirm it is a permanent fixture following your verbal request and the landlord’s decline. In addition, whilst you had consent to replace the landlord’s boiler in the kitchen, as you offered as a gas engineer personally trading as A3 Gas Ltd (landlord only agreed as this is your trading name and suitably qualified), you then resited the boiler to the loft area from the kitchen without consultation, with a second hand boiler, run a new gas supply up the outside of the house, altered the electrics personally (not qualified), left holes in floorboards, and ran three pipe runs (and electrics) across an access route into the loft, where the loft ladder rests thereby crushing the pipes and causing a leak and trip hazard. Following moving the location of the boiler, there are now unsightly pipes exposed from the wall in the kitchen, capped off and poor decoration.
We have a responsibility to approach the Gas Safe Register to advise that household electrics have been altered by an unqualified representative.
You changed the carpet in the bedroom once you removed the built-in bed, with a different colour to all other carpets and not fitted to meet the edges of the walls – again without the landlord’s knowledge or consent.
You stuck a line of LED lights around the top of one bedroom’s walls and ceiling, thereby when you removed them on leaving, the adhesive damaged the wall.
You cracked glass in the kitchen units, without reporting for remedial action.
You did not maintain the garden.
You did not clean the property properly on leaving.
You left nine light bulbs not working.
We and your landlord received numerous complaints from neighbours due to unsociable behaviour during your tenancy.
The total cost to repair the damage you caused to the property was well over £2,000, but the landlord kindly attended to some of the aspects for free, spending days at the property distraught at the condition you had left her family home. We contributed £300 and the landlord contributed £200, to help you as a gesture of goodwill.
The dilapidations you agreed to of £1400+ paid for a professional clean, a qualified electrician to urgently attend to the poor electrics, a plumber to reroute the pipework to the correct and safe route, rebuilding of the hacked and removed bed, remedial action to the floorboards, repairs to the broken glass and nine light bulbs out.
Your deposit was registered with My Deposits – a government backed scheme to protect tenants and ensure complete fair play. We offered you to take the case to the arbitrator for free, and provided the link and certificate for you to start your challenge easily, but you declined.
Therefore we and the landlord tried very hard through financial loss, free work, releasing contractual obligations, lost rent, and offered a free route to challenge the process for you; but you are accusing the landlord and us of bad practice.
It is always disappointing to receive a poor review and not delight our customers, but we wish you all the best in your new home.
Fantastic Team
Definitely one of the best agencies out there. All the staff were very professional and helpful, and the whole renting process was very quick, efficient and stress free. I would highly recommend Direct Residential.
27 juli 2023
Review zonder uitnodiging
Antwoord van Direct Residential
WOW! Thank you for the lovely review Ben, great to support you.
Lovely people to deal with
Lovely people to deal with. Thank you!
27 juli 2023
Review zonder uitnodiging
Antwoord van Direct Residential
Thank you Paula - delighted to help you!
Professionalism at its best.
The entire process was swift and calm, with good communication and updates of every step reached at. Sense of professionalism with all the people qe met. Would recommend many.
19 juli 2023
Review zonder uitnodiging
Antwoord van Direct Residential
Thank you for your review Kaweesa! We are delighted to help you in to your new home.
Direct
My partner and I have rented via various estate agents in the Reigate and Epsom areas over a period of 15 years. Direct Residential have been very professional in their approach and very attentive which has made the overall experience of moving a little less stressful. Linda and Anna in particular deserve a mention for such a positive representation of Direct Residential, credit where credit is due.
26 juni 2023
Review zonder uitnodiging
Antwoord van Direct Residential
Thank you DS for your fabulous review! We do try hard to deliver the best experience and so we are delighted you can attest to this. Please do come back to us if there is anything we can do during your tenancy to support you.
Excellent communication
Excellent communication, friendly and helpful.
31 mei 2023
Review zonder uitnodiging
Antwoord van Direct Residential
Thank you for your kind review Jo - our pleasure to help and support you.
We have rented our home with Direct…
We have rented our home with Direct Residential for 2months now. The process of finding tenants and organising all the inital requirments was fast and efficient. We had a couple of teething issues with the house but the maintenance team has been quick to resolve. So far we are happy with the service and the team is always friendly and responsive.
19 juni 2023
Review zonder uitnodiging
Antwoord van Direct Residential
Thank you Nicole for your lovely review! It is our pleasure to support you and your tenant and will always be proactive going forward.
We friend and I have just rented a flat…
We friend and I have just rented a flat and we have to say the service has been great! Nice and friendly team, responsive and professional. Thank you Anna, Ben and Linda :D
19 mei 2023
Review zonder uitnodiging
Antwoord van Direct Residential
Thank you Chris, our pleasure to help you.
First Class Service
The whole team at Direct Residential were professional, honest and helpful. Having dealt with them for the past 3 years or more, it has been an absolute pleasure. Can't recommend them highly enough. A top agency!
5 juni 2023
Review zonder uitnodiging
Antwoord van Direct Residential
Thank you Ross; it has been a pleasure to help and support you in your tenancy with us. All the best.
Great service
The team at Direct Residential have been managing my flat for a number of years. They are always very professional and do their best for both landlords and tenants. I am very happy with the service that i receive and generally DR always sort any issues with a minimum of fuss
30 mei 2023
Review zonder uitnodiging
All the staff at Direct Residential…
All the staff at Direct Residential have always listened and then actioned, with a very quick turnaround, whatever I have needed fixing or repairing. The Contractors used are always pleasant, too and really helpful. A very good letting agent to use.
26 mei 2023
Review zonder uitnodiging
Antwoord van Direct Residential
Thank you for your lovely review Vikki - we are delighted to be able to support you.
The team were very helpful
The team were very helpful, responsive and friendly. They helped us complete the move quickly and were on top of everything throughout the process whenever we had questions or outstanding documents. I would be happy to recommend their services to friends and family
28 april 2023
Review zonder uitnodiging
Antwoord van Direct Residential
Thank you Nathan; delighted to help and support you!
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