DKAVS Reviews 

I have had unfortunately very unpleasant experience with the company. And it’s hard to believe that they are LG’s approved repairer. It makes me wonder how they got it in first place and who gave them all those positive reviews.
The company is not customer focus. You don’t get any updates, communication doesn’t exist. Service is poor and very unprofessional. Simple issue like POWER SUPPLY CABLE replacement took them over 3 weeks to sort out. And this happened after my contact and complaint made to LG customer service.
Don’t waste your time

Excellent service for screen replacement on our LG Smart TV! Very helpful and knowledgeable engineer (Darren) undertook the repair and we are extremely pleased with the outcome - thank you for sorting for us, much appreciated!

I had sent 6 e-mails in September 2021 (with attachments showing the history of how many times my cameras had been in for repairs) to DK AVS and even spoken with their help line (who just directed me to sending a further e-mail). I was told they only had one person answering e-mails and to mark my future e-mails as URGENT but I still did not receive a definitive response. My queries were :-
“Is there any chance of a discount please on the £79.22 seeing that the camera has already been in with you twice and the last time in March it cost me £102.29? Nil Response and just sent out the same invoice 3 times.
I also queried the postage costs. Why is there VAT on top of the already high £9 taking it to £10.80? Nil response
It cost me £7.65 from the Post Office to send it to them and it was Tracked – Signed for and had an insurance cover of £500.
With their poor customer service I therefore declined their estimate and had the camera returned.

We needed an LG power board replacement. The engineer gave us notice on his potential arrival, arrived on time, was friendly and engaging, but efficient. He gave us some helpful hints and tips on the TV, and was a credit to Dkavs.

Contacted Panasonic Customer service for advice on an issue when setting up a new TV. It was obvious they lacked the expertise in the Customer Service Centre - which was OK but it was disappointing that they were not able/willing to escalate to the correct expertise within Panasonic. They did advise that I could contact DKAVS, with the 'threat' that I would have to pay any call out fee if the error was mine.
I had made an error but, arguably, due to the poor design of the way the TV is assembled on the stand and the poor guidance in the "Installation Manual".
However, I contacted DKAVS by e-mail (I included the same photos I'd sent to Panasonic), and they responded immediately with the solution.
Great service from DKAVS and this review compensates them for their time as they cannot claim their costs from Panasonic, due to my culpability in causing the issue.

The engineers came to my home address today to repair my TV. They were prompt, on time and they were very polite. They did the job and within 30 minutes my TV was back up and running as if there was never a problem with it. Thank you to Ryan and Ellie for your professionalism and for repairing my TV. These two engineers are very knowledgeable and are a credit to your company. Thank you so much guys. Amazing.

What a fabulous company, my Panasonic GX-9 camera bust with a totally jammed shutter just a month outside its warranty. I contacted DKAVS for repair and they said they would approach Panasonic on my behalf to see if the guarantee would still be honored. It was and I got my camera back, fully repaired in less than a week all under Warranty. Great to see a company step up for their clients and I am happily snapping away again so thank-you for helping me out and making my camera as good as new again. Thanks to Panasonic as well for choosing such a great repair company and honoring their Warranty,

Excellent service from start to finish. Bought my Sony Bravia in November 2020 and couldn’t get the Sonos Beam to work with it straight away. Back and forth with Sony for 6 months. Who finally referred it to DX who came out and fixed it within the hour. Nice team, professional and knowledgeable. Bravo.

Not very understanding, I received a camera on loan from DK Audio Visual Services that was later returned to DPD as per their collection process. Unfortunately, it sounds like DPD have lost the parcel but DK Studio and myself have a clear time-stamp on when the parcel was collected. Fortunately I have CCTV at the address but I was not prepared to go looking through it until it became a problem. It is located in the loft and impractical to get to not to mention I'm running a business which leaves me with very little spare time. The gentlemen just couldn't understand nor could he emphasise, I felt as if I was being accused of not returning the parcel despite a clear time-stamp when DPD collected. Terrible service, don't get a loan it will cause you headaches. Not to mention the camera was glitchy as anything. I'm not sure if that's just a Panasonic thing as I'm so used to Canon.

Very friendly and efficient two team members, good communication before appointment, on time.
Neat and fast work.
Very happy to recommend.

Very quick fix of my LG TV. Both polite and professional.

Super quick, professional job from Ellie and Ryan repairing our LG 65”z
Thank you :-)

Replaced my TV power board... Arrived on time and were very professional.

Ryan and Ellie were very professional, they explained what work they were doing and were really friendly. Thank you!

Power board replaced quickly and efficiently. Very friendly and explained all steps prior to completing the work. Would definitely recommend to others

Amazing service, super quick, very friendly and incredibly professional. Thank you very much!

Ryan and Ellie called, as promised, around half an hour before they arrived. They came in replaced the main power board on my LG OLED tv quickly and without fuss. They took great care when handling my TV and I was very happy with the service provided.

Ryan & Ellie did a terrific job!!!
Thanks a ton!!!!!

Ryan and Ellie have been to look at our TV and fixed it as part of the John Lewis warranty. They were very friendly and helpful. Thank you guys!!!!!