Dogtainers Reviews 

One happy Corgi - My baby Buster traveled to Dallas we were so very happy with the service from start to finish excellent communication and great pics, we had a delay upon collection but we are fully aware that this was not a fault of Dogtrainers but the airline I was a very nervous fur Mom but I was put at ease thanks to Callum and the team!

We will never recommend or use dogtainers again! They made so many errors, did not provide us with accurate information! Our pets had a very traumatic trip from Brisbane to Canada. I have communicated my complaint, they wash their hands of any responsibility on their part! Below are just some of the few things that went wrong with our pets trip!
* put incorrect phone numbers on our crates - no one in Canada could call us at any stage.
* documented our 14year old cat was 2years
* never contacted us without us initiating them to do so while our pets went into your care
* did not accurately inform us of the procedures involved at Calgary Airport
* did not give us the information on both Vancouver and Calgary landing procedures
* told us our pets would get a 6 hour stop in Vancouver - which by the time they were processed was less than 4 and Air Canada Cargo told us after 16 hours of travel from going into their crates, they should have had an overnight stop
* did not contact us when they landed - as well as Air Canada not having the correct information to call us, they couldn’t contact us either
* They keep talking about Sydney when our pets departed from Brisbane - are they even aware of that??
* our cat arrived soaking wet - she could have been looked after with a longer stop over
* our dog arrived completely dehydrated with no water in her kennel.
*The animals trip was made all the time longer due to procedures in Canada Dogtainers should have been aware of and informed us of, only thing they told us was it was very easy to send pets to the US and Canada!
*Pictures that they send us of the team giving the pets a quick cuddle after the vet stop only shower distress on our animals!
I would caution anyone using this service
To reconsider!

Dogtainers have been very helpful over the years, I have moved interstate and overseas with Dogtainers and I have found them to be very focused on pet welfare and making the moves as stress free as possible for me and my 2 cats. I just recently moved from Brisbane to Perth as my health is not so good these days I need the boys collected and then I collected them from the airport myself this end. All went well and it was much cheaper than booking with the airline. Thank you dogtainer. Debs

Fantastic Company great experience. Used Dogtainers to transport my Lab barney from Brisbane to Melbourne and everything was perfect, normally I am worried about him when he is not with me. Thanks Guys great service and thanks for the photos.

Thanks for looking after my pup safe comfortable trip no hidden costs very impressed. I will highly recommend you to family and friends alike.

Dogtainer's transported my cat from Perth to London. A stressful trip for a pet in any case but no doubt exacerbated by the fact she was transported in a crate provided by Dogtainer's that was too small for her.

Upon arrival in London the Animal Reception Centre I was taken aside and advised she should not have been transported in a crate of this size. I had to sign documents to confirm I would never transport her in it again, and they had to hold her longer to take photos so they could follow it up with the parties involved in allowing her to travel in that crate. This was a crate sized up by Dogtainer's as I was already in the UK and had selected a pet travel company to ensure she travelled comfortably.

On arriving home I viewed her outside of the crate, she is quite obviously longer and taller than it. I am deeply concerned that this company is allowed to transport pets, this oversight meant she was must have been uncomfortable, hunched over for over 24hours, her travel time was longer than it needed to be and my stress levels skyrocketed.

In selecting a pet travel company to transport your pet the minimal expectation is a suitable crate size. Severely disappointed and the response by their team has been less than sufficient, still awaiting a response.

DO NOT USE THIS COMPANY.

Called Dogtainers this week after getting the run a round from Dogtainers competitor the service was like chalk and cheese one company just wanted to get me off the phone and did not answer my question Dogtainers on the other hand answered all my questions and Maddie was so friendly and nice I later that day booked with them to move my dogs from Hobart to Brisbane. Everything went very smoothly.

Im a Registered Breeder of Jack Russell Terriers & have been using Dogtainers since 1994.
I have been extremely happy with how the dogs travel as i get them use to the crate prior to departure.
I have exported my Dogs & Puppies not only around Australia but All around the world. And meet up with a couple on the other side to see for myself how they travelled. I couldn't have meet a more happy relaxed dog.
I highly recommend their services & they still today move my Show Dogs & Breeding dogs around Australia as well as Puppies purchased to the new owners. They have given me the option to give my buyers a 15% Breeders discount which is greatly appreciated by many. Thank- you

Im very careful who looks after my 2 cats, so when considering who i should use to get my cats from Brisbane to Hobart it did my research. So many pet transport companies are one man bands and theirs only two companies to really choose from. Dogtainers was recommended to me by friends, the airlines and looking at the reviews i was horrified at some of the stories some of the other providers had. I quickly decided that Dogtainers had some great reviews and decided to give them a call. From start to end the service was great, nothing to hard from the friendly team. When i come back from Hobart after my holidays i will be calling Dogtainers again.

Dogtainers moved both my Dogs from Brisbane to Perth, no issues no problems but highly recommended. Qantas told me to call Dogtainers a preferred supplier and what a great job, very smooth, photos everything.

We imported our 5 year Labrador from the UK to Sydney this year, we spoke to a few U.K. Pet Transport companies and ended up going direct to Dogtainers, who appoint a trusted partner in the U.K. And who took care of everything before we left. The amazing part of the move to Sydney was all the emails and photos of the our lab "lady" who looked like she was having a great time. Dogtainers dropped here of at quarantine in Melbourne then after 10 days flow her up to Sydney and at 4pm as promised the team in Sydney had delivered. Not before we we got even more photos of Lady in the Sydney office waiting in there air condistioned office before being driven to our home.

If you need a pet shipper there's guys are the BEST, thanks to all the teams at Dogtainers from the UK to Melbourne and Sydney a job well done.

What a great service, we moved both our dogs from Brisbane to Darwin being a military family we needed Dogtainers to transfer our pets and board them for 2 weeks. Everything went very smoothly and after 2 weeks of boarding our boys tuned up at our door. Dogtainers Brisbane dealing with Laura was great, nothing was too much hassle, even after having to change the dates two or three times it all worked out fine. Delivery to our home was bang on time and the best thing about the move apart from our boys arriving safe and sound was that Dogtainers defence pets gave us 6 weeks before we had to pay. Thanks guys great service.

Just hired a crate for my labra to fly brisbane to Perth and I love the options the guys have to make it more comfortable for you dog or cat, I got soft vet bedding upgrade and an adaptil collar along with pet transit protection all round a great service and great prices.

Very helpful team, all new manager who was very helpful, Dogtainers has always been the best pet transport provider for me, always use them as I know they have a 45 years history of moving pets. Spoke to Debs last week who moved 3 new puppies for me one domestic and two over seas, fantastic service.

Amazing service can't speak highly enough of Dogtainers staff, attention to detail and fantastic communication. I had a very complicated move, as a defence soldier I needed collections, drop offs, boarding and stops on the way. Dogtainers did a fantastic job, thanks to Laura and the team.

moved 3 pets a few weeks ago, service was great, staff friendly, all 3 of my fur babies arrived in great shape and on time, thanks to sophie.

used Dogtainers again after 2 years and wanted to say yet again this is by far the best pet transport company to use, i did request a quote from a competitor and to start with it was cheaper but Dogtainers gives you one price for the whole move, other companies leave out stuff to hook you then add it later. Use Dogtainers they are by far the best.

What an excellent service, I bread pugs and Dogtainers Sydney always provide transport services for me, they now have a fantastic new call centre and some great staff. Big thank you to Julie and Ben, so helpful.

DO NOT USE DOGTAINERS!!!

Unacceptable service! My pets journey from Australia to the USA was made infinitely more stressful because of the mistakes and poor communication by Dogtainers. My pet's journey was made over two days longer due to their ignorant mistakes.

First, they miss-labeled my pet as "dog" rather than "cat" which made her miss her first flight. The next day I was told she was safely on her flight and on her way to me, only to be updated two hours later telling me she had been FORGOTTEN at the airport and was simply left at the airport!!! The next day she was finally on her Sydney to Los Angeles flight, however Dogtainers gave us the WRONG connecting flight details so she did not arrive on the plane we were told she would arrive on!! She ended up arriving on a flight 5 hours later after many frantic calls to United airlines.

Communication with Dogtainers is awful. I would send several urgent emails before getting a response. I was promised many photos of my pet, but I received very few. I asked for my emergency contact to be contacted if there was an issue while I was in flight but she was never contacted despite these major issues that occurred. I have sent a complaint directly to them three days ago and I have still not gotten a reply or apology for this ordeal. The level of stress it caused me and my pet is unforgivable.

Find a different company to transport your beloved pet!!!

My husband and I travel all over Australia showing our dogs and our two prize cats. We have been using Dogtainers Pet Transport now for over 6 years and have always found the girls and guys very helpful and they make all our travel arrangements for us, even when we don't fly with our show dogs and cats. Last year we took both dogs to the UK and Dogtainers arranged everything, nothing was to much trouble. I have used other pet transport companies in the passed and now having used Dogtainers I would never use anyone else. I call 1800 13 5252 from anywhere in Australia and always get hold of the guys in the office night or day. Thank you so much Dogtainers for looking after our dogs and cats.