Called out engineer for faulty burner on gas cooker. He turned up and said it was faulty didn't event try to examine parts properly, turned up with no tools and asked to borrow brushes. This service i... Toon meer
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Lees wat reviewers zeggen
Aaron, the service engineer from Dolphin Appliance Care came to fix a problem with my fridge freezer. He was well prepared and very skilled. Did a great job. I would reccomend him for all service requ... Toon meer
We had a problem with our washing machine flooding the floor! We reported the problem and was informed the time of day the engineer would arrive. He arrived and had a very pleasant manner and soon fi... Toon meer
Reference Job 121513: CDA FRIDGE FREEZER Engineer Aaron from Dolphin was booked directly by CDA. On the same day we received a confirmation email of our appointment for two days later.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Dolphin Appliance Care Ltd is a major domestic appliance repair company working directly with the general public, manufacturers and insurance companies. We cover the full range of major domestic appliances (Cooking, Cooling, Home Laundry, Dishwashing) both freestanding and integrated, repairing and servicing in customers’ homes. We Cover East Anglia and surrounding counties If you’re in our coverage area and need your domestic appliance repaired, contact us today. No issue is too big or too small.
Contactgegevens
21 Regal Drive, CB7 5BE, Ely, Verenigd Koninkrijk
- 01353 624839
- service@dolphinappliance.co.uk
- www.dolphinappliance.co.uk
4,5
Uitstekend
251 reviews
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Heeft 72% van zijn negatieve reviews beantwoord
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Aaron was exceptional with everything…
Aaron was exceptional with everything regarding our appliance and customer service
4 december 2025
Review zonder uitnodiging
Antwoord van Dolphin Appliance Care Limited
Dear Bea,
Thank you for your feedback. We’re delighted to hear that Aaron provided exceptional service and support with your appliance. Your kind words are greatly appreciated and will be passed on to him.
Kind Regards,
Dolphin Appliance Care
Professional and on time service
1 december 2025
Review zonder uitnodiging
Antwoord van Dolphin Appliance Care Limited
Dear Kareem,
Thank you for your feedback. We’re pleased to hear that you received a professional and punctual service. Your comments are much appreciated.
Kind Regards,
Dolphin Appliance Care
Jermaine visited our house today
Jermaine visited our house today. He provided me with a courtesy call to advise estimated time of arrival and was prompt in arriving. He was both friendly and professional providing an excellent service.(Reference 95057)
28 november 2025
Review zonder uitnodiging
Antwoord van Dolphin Appliance Care Limited
Thank you for your feedback. We’re delighted to hear that Jermaine’s punctuality, professionalism, and friendly approach provided an excellent service. Your kind comments will be passed on to him.
Kind Regards,
Dolphin Appliance Care
Friendly and fast
Friendly and fast
Engineer: Aaron
Ref:93650
25 november 2025
Review zonder uitnodiging
Antwoord van Dolphin Appliance Care Limited
Dear Samantha,
Thank you for your feedback. We’re pleased to hear that Aaron provided friendly and fast service. Your kind comments are much appreciated and will be passed on to him.
Kind Regards,
Dolphin Appliance Care
Antwoord van Dolphin Appliance Care Limited
Dear Christine,
Thank you for your feedback. We’re delighted to hear that the job was completed quickly and to your satisfaction. Your kind words are much appreciated.
Kind Regards,
Dolphin Appliance Care
Excellent ServiceI used Dolphin Appliance care when l…
I used Dolphin Appliance care when l needed a repair on my washing machine. The Engineer, called Callum, from Bishops Stortford came exactly when he said he would - sorted out the fault, ordered a new part and came back within the week to fit. He also sorted out a problem with my oven while he was here. Couldn't have been nicer or more helpful
24 november 2025
Review zonder uitnodiging
Antwoord van Dolphin Appliance Care Limited
Dear Sue,
We’re thrilled to hear that Callum was able to resolve both your washing machine and oven issues efficiently and helpfully. Your kind feedback is greatly appreciated, and we’ll be sure to pass it on to him.
Kind Regards,
Dolphin Appliance Care
Jermaine came to fix our dishwasher
Jermaine came to fix our dishwasher, he arrived on time, he was very polite and changed the pump and the dishwasher is now working, excellent service thank you
24 november 2025
Review zonder uitnodiging
Antwoord van Dolphin Appliance Care Limited
Dear angelabarker,
It’s great to hear that Jermaine was punctual and able to get your dishwasher working again. We appreciate your kind words and will be sure to pass them on to him.
Kind Regards,
Dolphin Appliance Care
Aaron was skilled
Aaron was skilled, polite and friendly. He explained what he was doing and gave me all the information I needed. Thank you Aaron. 93228
24 november 2025
Review zonder uitnodiging
Antwoord van Dolphin Appliance Care Limited
Dear Gabrielle,
We’re delighted to hear that Aaron’s expertise and friendly approach made the repair clear and straightforward for you. Your feedback is much appreciated and will be passed on to him.
Kind Regards,
Dolphin Appliance Care
Aaron was great
Aaron was very professional, knowledgeable and efficient. Thank you
20 november 2025
Review zonder uitnodiging
Antwoord van Dolphin Appliance Care Limited
Dear Lily,
Thank you for your feedback. We’re delighted to hear that Aaron provided professional, knowledgeable, and efficient service. Your kind comments are much appreciated.
Kind Regards,
Dolphin Appliance Care
Aaron couldn't have done more for us.
After a stalled start because of no part in stock Aaron fixed the washing machine perfectly. Fast, courteous and professional. He couldn't have done anymore.
18 november 2025
Review zonder uitnodiging
Antwoord van Dolphin Appliance Care Limited
Dear Shaun,
We really appreciate your feedback. We’re pleased to hear that despite the initial delay with the part, Aaron was able to complete the repair quickly and to a high standard. Your comments about his courteous and professional service will certainly be passed on to him.
Kind Regards,
Dolphin Appliance Care
Came out to fix plug on tumble dryer…
Came out to fix plug on tumble dryer were fuse had blown fixed very quick
18 november 2025
Review zonder uitnodiging
Antwoord van Dolphin Appliance Care Limited
Dear Emma,
Thank you for your feedback. We’re glad to hear that our engineer was able to resolve the issue with your tumble dryer quickly and efficiently. Your comments are much appreciated.
Kind Regards,
Dolphin Appliance Care
Washing machine
Aaron (ref 93938) came this morning, spot on time arranged. Explained what was wrong, fixed it promptly. Worked quickly and very tidy. Very friendly and efficient.
17 november 2025
Review zonder uitnodiging
Antwoord van Dolphin Appliance Care Limited
Thank you for your feedback. We’re pleased to hear that Aaron arrived on time, explained the issue clearly, and completed the repair efficiently and tidily. Your kind comments about his friendly and professional approach are much appreciated.
Kind Regards,
Dolphin Appliance Care
Our engineer Ben was brilliant
Our engineer Ben was brilliant, he was so thorough and would not stop untill the problem was solved.
7 november 2025
Review zonder uitnodiging
Antwoord van Dolphin Appliance Care Limited
Dear Matt,
Thank you for your feedback. We’re very pleased to hear that Ben provided such thorough and determined service to resolve the issue. Your kind comments will certainly be passed on to him.
Kind Regards,
Dolphin Appliance Care
Great professional work
Jermaine has been great into fixing my washing mashing while other repairers have been wasting our time. We’ve always had a great experience from Dolphins whenever we used them.
14 november 2025
Review zonder uitnodiging
Antwoord van Dolphin Appliance Care Limited
Dear Artemis,
Thank you for your kind feedback. We’re delighted to hear that Jermaine was able to resolve the issue with your washing machine and that you’ve consistently had positive experiences with us. Your continued trust and support are greatly appreciated.
Kind Regards,
Dolphin Appliance Care
Enquiry staff were polite and efficient…
Enquiry staff were polite and efficient in handling my request for a freezer problem repair.
I was notified the evening before the appointment when to expect the engineer, Aaron, to arrive, and this was updated en route.
Having diagnosed the problem part, Aaron requested a priority order due to my circumstances. Within the week the part was fitted. Again the time of arrival was notified the previous day,
What was a stressful time for me was eased by the efficient administration and the efficiency in which
Aaron carried out the repair, in a polite and helpful manner throughout.
I would definitely use this company for any future problems with my appliances.
12 november 2025
Review zonder uitnodiging
Antwoord van Dolphin Appliance Care Limited
Dear Gillian,
Thank you for taking the time to share such detailed feedback. We’re pleased to hear that our team provided efficient and supportive service throughout, from your initial enquiry to the completion of the repair. It’s great to know that Aaron’s professionalism and helpful approach made a difficult situation a little easier for you. Your recommendation means a great deal to us.
Kind Regards,
Dolphin Appliance Care
Dale the washing machine engineer was…
Dale the washing machine engineer was superb thank you. Super fast, tidy and fixed the issue. Just what we needed for a Friday load of washing waiting. Thank you.
7 november 2025
Review zonder uitnodiging
Antwoord van Dolphin Appliance Care Limited
Dear Alice,
Thank you for your kind feedback. We’re delighted to hear that Dale was able to fix your washing machine quickly and efficiently. We’ll be sure to pass your comments on to him - your recognition means a lot!
Kind Regards,
Dolphin Appliance Care
Antwoord van Dolphin Appliance Care Limited
Dear Adrian ,
Thank you for your feedback. We’re pleased to hear that our engineer was able to complete the job quickly and efficiently. Your comments are much appreciated.
Kind Regards,
Dolphin Appliance Care
Quick and friendly service
Quick and friendly service, thanks Rich!
31 oktober 2025
Review zonder uitnodiging
Antwoord van Dolphin Appliance Care Limited
Dear Shannan,
Thank you for your kind feedback. We’re glad to hear that Rich provided quick and friendly service. We’ll be sure to pass your comments on to him.
Kind Regards,
Dolphin Appliance Care
Speedy repair to our dishwasher
Aaron came ahead of schedule. I explained the problems with the dishwasher and he immediately got to the source of the problem - showing me as he worked what was wrong and how it needed to be fixed. He was very pleasant, friendly and took his time explaining everything to us.
31 oktober 2025
Review zonder uitnodiging
Antwoord van Dolphin Appliance Care Limited
Dear Brenda,
Thank you for your detailed feedback. We’re delighted to hear that Aaron was able to identify the issue quickly and explain the repair clearly. Your kind words about his friendly and thorough service will be passed on to him.
Kind Regards,
Dolphin Appliance Care
Aaron was very efficient and friendly.
31 oktober 2025
Review zonder uitnodiging
Antwoord van Dolphin Appliance Care Limited
Dear Martin,
Thanks so much for the feedback! Aaron will be thrilled to hear he made the job smooth and friendly for you. Really appreciate you taking the time to leave your feedback.
Kind regards,
Dolphin Appliance Care
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