Donald Russell Reviews 

Purchased Lamb Rack, Hardly any meat, disappointed. Also purchase Chateaubriand, quality was unbelievably poor. Sent pictures of the meat, no response customer services as poor as the meat. Cannot recommend.

So very happy Donald Russell is back! The quality of the meat is first class. Will be ordering lots of fillet steaks.

On behalf of Onward Homes, Lee Russell Ltd came had Good Telephone communication, Punctual & Came in said he needs to do xyz & I'll be an hour & clean job. Thanks

I have been a customer of Donald Russell Butchers since 2014 and have regularly ordered quality Steaks, Roasts, Sausages, Fish and Ready Meals throughout that time. Overall the quality has been consistently of a high standard, the best Scottish produce surpassing what is available in even the best supermarkets. My latest order was 10x Filet Mignons Steaks which were delivered on 11th April, which were beautiful. I was going to place another order recently but was saddened to see that online orders have been temporarily suspended, and they are looking for new owners. Hopefully this gem of a company will survive and continue to offer the best of quality foodstuffs and service for many years to come.

If I could give 0 stars I would. Partner received a £50 Farmison gift voucher in April 2025 and had a year to use it. After a lengthy kitchen reno (with no oven) when he went to use it in January he found Farmison’s website empty. After a few weeks (and no email comms to advise of the takeover) it changed over to Donald Russell but the site wouldn’t accept the voucher. He emailed and called their team but ultimately got no resolution before the voucher expiry date. £50 down and very disappointed - awful customer experience. Had the voucher been upheld we may very well have become regular customers.

Found out on day of delivery that they could only send part of my order. My order had been placed at least 2 weeks before

Have used Donald Russell since the covid epidemic. Have always been very pleased with the service and products until today. Have also recommended DR to various family members, who have also made purchases. I placed an order on line two weeks ago to be delivered today.
It was duly delivered. On opening the package I found that one of the items was missing. I rang DR, to be told the item was no longer available as the company was for sale and no further orders were being taken. I was offered a refund on the items which I accepted. I was disappointed that nobody called or emailed to advise on the situation with the order.
Very disappointed to hear the situation at DR. Presumably I will be deleted from your email listing.

Had a few orders from DR, but regrettably, this will be my last.
I decided after the rib roast at Xmas that wasn't up tomusual standard..would give another try, wish I hadn't bothered
Sirloin steaks purchased previously have been delicious that's why I succumbed and ordered more, but these ones were tough and chewy.
I also purchased other meats which I haven't used, including Ribeye and tenderloin. .Will just have to give them a try, and until then reserve judgement, but I certainly won't be spending another 170 pounds .
I wish now that when realised DR had gone into liquidation, i forgot about company completely.

Meat tasted ok but both of the two ‘hand carved’ rump steaks were very fatty and contained a lot of gristle, far away from the promised thin layer of fat which should, apparently, have melted away during cooking!
I won’t be returning.

I ordered and received their Easter lunch selection comprising rack of lamb, beef gravy, dauphinois potatoes, parsnips, green vegetables and tiramisu dessert.

Although the meat was absolutely up to the standard I’ve come to expect from them (I’ve had lots of good meat in the past), the rest of the items apart from the potatoes and the gravy were very disappointing. The green vegetables were watery and an unappetising khaki colour (they were cooked from frozen), the parsnips were cardboardy in texture and the tiramisu bore no resemblance to any tiramisu I have ever eaten: I can understand that they would omit any liqueur but there was no coffee or mascarpone flavour either. It was just sponge, cream and chocolate powder with the cream dominating. Edible but not tiramisu. Fortunately we had other deserts and vegetables to accompany the meal so it was not a complete disaster but I regret to say that the green vegetables, the parsnips and the desert were binned.

I emailed Russell’s to complain but received neither acknowledgment of receipt nor reply. Poor customer service and a dreadful experience so I won’t buy in future.

Was about to buy meat at DR in Selfridges when butcher blew his nose on kitchen towel then immediately used the piece to wipe his hands as he was about to cut the meat
Truly horrific so I ran out empty handed

Avoid.. use local butchers!
Ordered with DR, after delays it finally arrived
Order had missing items which were charged for and no customer service in sight.
Scam website?!

Shoddy customer service.
Order took over a week to arrive
It did not arrive in full and I was not informed of this.
Still awaiting updates on refunds for missing items but unsurprisingly customer service seem to be missing as well..

I received my first order from Donald Russel today. Extremely happy with price and delivery. i took advantage of their deals i got 4x 320g entrecoute sirloins, 1.2 kg of dry cured sliced bacon and 1.2kg of lean minced steak for 57 quid including delivery. My supermarket is 48 quid for the equivalent steaks so great value for (what i am assuming) is better quality. check out the deals they have, it's really good value when you compare to other good quality meat, Highly recommended,

We have used Donald Russell meat suppliers who are based in Scotland.
After our latest order has gone missing we have now found out they may be in Administration.
So PLEASE be aware if you are thinking of ordering

Didn't turn up on the day it should have so I had nothing to feed 8 people who were turning up for dinner. No communication to tell me this was going to happen. Spent hours on hold trying to speak to someone just to get told it's the delivery companies fault, nothing to do with us. Asked to cancel the order, it turned up 2 days later anyway. Never again.

I spent £150 purchasing meat from an Easter offer.
- The delivery did not arrive on the day it was scheduled.
- The application to monitor the delivery did not work.
- I spent 2hrs on hold on the phone in a queue of zero waiting to speak to someone.
- No response from my email requesting an update.

My husband received £125 of Farmison gift vouchers for his birthday, with a purchase date of Jan 2026 and expiry date of Jan 2027.
The company have since been taken over by Donald Russell who will not accept the gift vouchers.
There was no email communication from Farmison or Donald Russell explaining this would happen.
Why were Farmison still selling gift vouchers with a year’s validity if they knew they were about to close down and why are Donald Russell not honouring them?
Awful customer service from both companies and my husband has now lost his birthday gift which the whole family clubbed together to buy.
I have used both companies in the past but I would not use Donald Russell in the future.

I ordered meat to be delivered on the 2nd April I am still waiting for my delivery on the 4th April what an absolute disgrace

The best meat I have ever tasted... Never disappointed... Great service and great products!
Long live Donald Russell.