Donald Russell Reviews 

I used to religiously use them In 2020 and 2021, during Covid and they were fantastic with such good customer service.

I recently placed an order, which after placing I realised was incorrect (I had a lot of problems with the website and error warnings so think it was playing up)

I called immediately to try and cancel the order to re-load and was told, they need the order to process their end, they would make a note to cancel/ refund but won’t be until the next day.

The next day someone tried calling me at around 4:30pm on Friday, I immensely tried to call back 4 times on hold 15-20 mins with no answer, sent two emails- nothing.

Then I got an email on a new email thread saying because they couldn’t get hold of me, their accounts team will now process a refund which will take longer instead.

This is poor, I was going to re- place my order with the missing items but I’ll go somewhere else now. They used to be a fantastic company but this is poor.

Got a christmas box and 2 chateaubriands... all absolutely fantastic couldn't fault any of the food at all. To top it off the customer service was second to none, I stupidly clicked collection for my order rather than delivery and it was all sorted after one quick phone call. Will certainly order again 10/10

I placed an order for several items. However, the pork steaks were tiny.

I contacted Donald Russell twice regarding this and they did not respond in any way.

I had returned to them after having been disappointed in the past and I will not be using them again as the quality is inconsistent and the customer service totally absent.

They dont answer emails or contact form..wont order from these again.STAY CLEAR OF THESE

My first order and the most expensive item I ordered was missing. After that, many emails and complaints but no news from any one. I am not sure if this is a company run by real people or they have some chat bots managing customers!! I get daily emails selling me something ot new promos but no resolution to my issue!!
The customer service email does not work or they don’t care

Quality of products TERRIBLE Ordered Steak Pork and Lasagne. Used this company before and was not good but decided to try again. NEVER AGAIN !!! Waste of money

Ordered 2 Cote de Beouf in December £26 each, absolutely awful cuts, sinewy, tuff I have photos, phoned Donald Russell several times, kept waiting no answer, sent 3 emails with photo, no reply as of 14th Jan 26, all I can say is they seem not to care, this is one customer of many years who will never use them again, I can understand meat quality can be difficult to control all the time, but it is the customer service that is the issue, appalling.

Worst company ever ; never respond to ur emails my elderlery mum ordered her christmas dinner from them and they sent her a completely different order they said the labels got mixes up now they arent even responding there a joke

My second time ordering from DR but this time we pushed the boat out a little more and took advantage of some fantastic deals. 10 sirloin steaks for £70 was outrageous, we had the first one for dinner tonight and it was far 'beefier' than a steak from the high street. Absolutely delicious. We ordered some butchers sausages which were also lovely, meatier again than some from the high street but very smooth and easy to eat. Finally, mum loves calves liver so I cooked her some for a treat and it was absolutely beautiful. Tender and no gristle. If you get good deals, it's also not really that much more expensive than most supermarkets and you're getting great quality produce.

I loved the packaging in big polystyrene trunks packed with dry ice. Beautifully packed btw. No damage at
all.
The food was all delicious and my daughter and l had the most wonderful Christmas Fayre.
('Special shout out for the red cabbage and the sprouts with walnuts - such a pleasure. Mine never tasted so yummy!)
We never got to the bottom of the missing parsnips but our order was put in late and it is entirely possible theyran out.
Despite this, so impressed were we, l have put in another order since Christmas.
Many thanks.

Good food slightly high price unless you can get an offer which l unusually do, special this time was the the craps claws really good small but they are sent weight.

Placed Christmas order on 21/09/25 for delivery on 20/12/25. Received notification from FedEx on 15/12/25 to say awaiting item from DR. Didn’t arrive on 20/12/25 and delivery date changed to 23/12/25. FedEx notification on 22/12/25 showed still waiting on item from DR. Phoned DR and assured item will be delivered 23/12/25. Waited in all day and surprise surprise no delivery. Phoned FedEx and according to them still waiting on order from DR. Phoned DR on 24/12/25 to be told they would need to check with FedEx and someone will phone back. Waited and waited no phone call. I eventually had to phone back to be told my order is lost but don’t worry we’ll refund your money (really) and a code for £20 off next order. Christmas dinner destroyed and they fob you off with peanuts. Still waiting on payment returned to my account. The £20 code if received will not be getting used as I’m now finished with DR after many years.

PS MANAGED TO BUY A TURKEY CROWN FROM A WELL KNOWN SUPERMARKET 60% CHEAPER THAN DR AND FAR SUPERIOR.

I love Donald Russell food. I ordered Christmas dinner for 8 and it was superb. The pudding was also included and it was also superb. THANK YOU

Beef wellington for first time. Excellent from ordering to the Xmas table. Thanks so much for making this year v special on the food front. I’ll be back in 2026 👍

further to my recent review about awful delivery we have now tried the large sirloin joint. Almost all was not eaten as the really thick gristle throughout the meat not only made it impossible to eat but was also off putting. So just over £80.00 worth of meat went in the bin. From start to finish this order has been mostly dreadful - the sausagemeat for stuffing and the red cabbage were ok. Your standards have dropped and whoever cut this piece of meat and bagged it up for sale needs to be educated as to what is acceptable.
Never again Donald Russell. Not only have I wasted money, wasted time and electricity, my family were left to eat veg and sausagement today for their Christmas lunch. I will not recommend, or use, you again.

Ordered their Christmas dinner and cooked it according to the instructions. It was absolute mush and we all threw it away. Nearly £100 thrown down the drain. Don’t rely on newspaper reviews!

I ordered from Donald Russell on 11th October specifically for Christmas delivery, so I was very disappointed when my box arrived missing a leg of lamb.

I find it difficult to understand why there was no prior communication or heads-up, especially given how far in advance the order was placed and how important Christmas orders are to customers. Had I known earlier, I could have made alternative arrangements.

I phoned customer service, and while I appreciate that it may not have been the fault of the individual staff member, I was disappointed that the response was limited to an explanation rather than a goodwill gesture. For a premium brand, and particularly at Christmas, I would have expected at least some acknowledgment of the inconvenience caused.

Overall, it was a sad and frustrating experience, and not what I would expect from a company positioning itself as a high-quality Christmas food supplier.

I ordered my Christmas lunch online on 19th September 2025. It was due for delivery on 23rd December 2025. The courier employed by Donald Russell is Fedex and they have failed to deliver my order. It is now Christmas eve and I have no Christmas lunch. I don't drive and have Osteoarthritis so am unable to go out and purchase any replacements. Although I appreciate that Donald Russell are not to blame for my lack of Christmas fayre this year they are the ones that employ these couriers and must take responsibility. They emailed me a little while ago to apologise and they have said they will refund my payment, but that does not compensate for my lack of lunch tomorrow. The half-hearted way they have handled this is quite frankly unbelievable and I would not recommend this company to anyone irrespective of the quality of the food.

Ordered meats for our Christmas dinner and only half the order turned up (on 23rd December). I phoned customer services and they confirmed they were missing items so sent half the order (but didn't give us any advance warning so that we could save the Christmas dinner). There are so many online high quality butchers - just use another one and avoid risking your special event :)

First time have used this company but they made my life so much easier. As a vegetarian I had to cook a lamb joint. I purchased a lamb shoulder. It arrived on time, beautifully packaged and was so easy and convenient to cook. All of my guests loved the quality of the meat and the marinade they used. Will definitely be using them again