Quality watches, great prices and very reliable. The order process is easy, your purchase can be tracked all the way with fast delivery to your door by DHL. I have bought a number of watches over the... Toon meer
Bedrijf heeft geantwoord
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Watch arrived faster than expected, and faster than anywhere else was advertising. Ordering was easy, the whole process was smooth and I am impressed. Will definitely use them to buy watches in futu... Toon meer
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The order was given 10 pm via the website, acknowledged the next morning, and the next morning advised the watch is on its way from Singapore. Expected a bit of a wait, but one day and one night lat... Toon meer
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Ordering a Seiko watch from these guy’s website was easy and straightforward. Prompt service and delivery to regional South Australia (7 days) especially at this time of the year (Xmas & New Year) was... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Ask any Australian and they will confirm that the watch they wear on their wrist matters to them – this is why downunderwatches.com brings to its lovely Australian customers, the very latest and best in watch design, accuracy, and functionality. Our sales have been on a growth path ever since this online portal was launched. This tells us that when it comes to stocking the most beautiful and functional watches, we are doing the right thing. This we feel, is the reason for us having so many repeat customers. We like to think of them as ‘our friends’. Although we can’t offer you a beer here on our website, we hope you feel welcome and enjoy scrolling through our awesome collection of watches. If there is any particular watch you are looking for, please don’t hesitate to contact us – will do our best to procure it for you; we are here to help.
Contactgegevens
SE020 IDS Company Unit 2/38 Zakwell Court, 3048, Coolaroo, Australië
- cs@downunderwatches.com
- www.downunderwatches.com
4,7
Uitstekend
530 reviews
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Five Stars
Excellent service prompt delivery,kept informed watch in original box.
Very happy with the whole process and love the watch
5 september 2020
Review zonder uitnodiging
Antwoord van DownUnderWatches
Dear Anthony,
On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
Legit?
I’m not sure if Down Under Watches are legit. I ordered and paid for a Hamilton Jazzmaster Thinline after emailing customer service to confirm they had stock. Their website said the watch was in stock. I received a reply (not straight away but eventually) confirming they had stock. So I went ahead, ordering and paying. I received order process updates promptly, with the final update confirming the order had been completed. I was happy and impressed. Then silence. 2 days pass and I receive an email telling me they are out of stock. Wait, what? My happiness dissolved. One minute their website says they have stock. Next minute they accept my order, then process it, next minute completing it. 2 days later they discover they are out of stock. So how did my order get completed? I’m confused. Is the error that they didn’t complete the order because they don’t have the stock or is the error that they have completed the order and they do have the stock but got the out of stock wrong? When I check their website they show the watch is in stock.... still. I can’t get a reply to my emails. I have also asked them to phone me. Silence. I’m worried because they have my money and I can’t get a reply. So the question is... are they legit?
31 augustus 2020
Review zonder uitnodiging
Antwoord van DownUnderWatches
Dear Allan,
Sorry for any inconvenience caused to you. We always try to give the best service to our customers. We have noted your request for order cancellation, will refund you soon.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
Very fast delivery. Great watch variety.
The delivery arrived much sooner than expected and was very securely wrapped. The Seiko SNK809 I ordered matched my expetations and is a very enjoyable watch.
31 juli 2020
Review zonder uitnodiging
Antwoord van DownUnderWatches
Dear Shane,
On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
Highly recommended
Website is very user-friendly and has a vast number of watches to choose from. Purchasing using Apple Pay made things very easy and delivery took 7 days which in this day and age of Covid is pretty fair. This is the third watch I have purchased from Down Under Watches and they have never disappointed.
26 juli 2020
Review zonder uitnodiging
Antwoord van DownUnderWatches
Dear John,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
Beautiful watch and great service!
Watch was shipped extremely quickly. A beautiful timepiece that exceeds the performance of many other watches I own. Website was easy to use and I enjoyed the whole experience. I now look at the website every day working out what to buy next!
7 juli 2020
Review zonder uitnodiging
Antwoord van DownUnderWatches
Dear Glenn,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
Scam??
I purchased a watch for my partners birthday and haven’t received it yet, tried to email them and have had no response. Very worried I have been scammed out of nearly $500!
22 juni 2020
Review zonder uitnodiging
Antwoord van DownUnderWatches
Dear Laura,
Sorry for any inconvenience caused. We always try to give the best service to our customers. Due to the continued global epidemic of COVID-19, the shortage of international air freight and constrained overseas postal/ courier services will result in delay of the shipment and delivery. Please believe the customer support team is working honestly.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
Wide range of watches…
They had a wide range of watches available and were very easy to deal with. My purchase arrived in a timely manner and was exactly as described.
11 juni 2020
Review zonder uitnodiging
Antwoord van DownUnderWatches
Dear Guy,
On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
Slow Returns and Customer Service
If you know exactly what watch you want, with no chance of needing a return, I'd say Downunderwatches will work very well for you. Watch arrived quickly and packaged well.
When I found the watch was not suitable, I contacted customer service to process the return. Their initial reply was prompt, asking why I needed to return and stating the conditions (30 days, unused etc). When I stated I met all the criteria and queried further details (if they would accept, address, paperwork etc) I received no reply for a week. Since posting this review, customer service have been in contact with requested information. Whilst appreciated, it shouldn't take a negative review to prompt better service.
4 juni 2020
Review zonder uitnodiging
Antwoord van DownUnderWatches
Dear Catherine,
On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
Antwoord van DownUnderWatches
Dear Bowen,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
Good web site and great value for money
The web site was easy to use and and the watches were great value for money
The delivery was very quick especially in this time of the pandemic.
I recommend this company
30 april 2020
Review zonder uitnodiging
Antwoord van DownUnderWatches
Dear Robyn,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
Seiko Watches
This latest watch is my second purchase and I am very happy with the watches and also the great service i have received from DownUnderWatches. Delivery was fast and secure with DHL . many thanks JG
30 april 2020
Review zonder uitnodiging
Antwoord van DownUnderWatches
Dear Justin,
On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
Good price for a nice watch.
Good price for a nice watch with quick postage thrown in. A great way of buying your watch.
28 april 2020
Review zonder uitnodiging
Antwoord van DownUnderWatches
Dear David,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
Ordered it on a Sunday was here by…
Ordered it on a Sunday was here by Thursday
pretty good
23 april 2020
Review zonder uitnodiging
Antwoord van DownUnderWatches
Dear Shaun,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
I am happy with the online purchase
I am happy with the online purchase, it's simple & delivery was super fast (on the next biz day)
20 april 2020
Review zonder uitnodiging
Antwoord van DownUnderWatches
Dear Agnes,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
Fast delivery but no service after delivery for faulty watch
The delivery of the product was great. Unfortunately the follow up service is poor. Have emailed without response and unable to locate a phone number. The watch is faulty and needs repairing under warranty.
Sally - having 30 days to return goods is irrelevant. You advertise a 12 month warranty which you fail to uphold. You have clearly missed the point.
15 april 2020
Review zonder uitnodiging
Antwoord van DownUnderWatches
Dear Kerry,
We are sincerely apologize for inconvenience caused to you. We have 30 days return/exchange policy which has been expired on your watch. Please have the watch serviced at the nearest Service center listed in the warranty booklet (or nearest experienced watchmaker).
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
Yet another fast delivery and a great…
Yet another fast delivery and a great product recieved!!! Ordered on a Wednesday got delivered on a Friday.
3 april 2020
Review zonder uitnodiging
Antwoord van DownUnderWatches
Dear Michael,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
Great service, great watch
I received excellent service from DownUnderWatches, they answered all my question regarding my purchase and kept me fully informed about the delivery time (only 2 working days). I would highly recommend them, to anyone looking to buy a watch.
23 maart 2020
Review zonder uitnodiging
Antwoord van DownUnderWatches
Dear Vince,
On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
Quick service but rotten delivery people
Love the watch and how fast and efficiently it arrived. However, I took a couple of stars off because the watch was left on the front step unattended, tempting anyone to steal it. The delivery people must have forged the signature needed to leave the parcel and just dumped it and left. Who pays if it's stolen?
23 maart 2020
Review zonder uitnodiging
Antwoord van DownUnderWatches
Dear Phil,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth. We are sincerely apologize for inconvenience caused.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
reliable service
reliable service. No promises broken. I will be back. Thanks :-)
14 maart 2020
Review zonder uitnodiging
Antwoord van DownUnderWatches
Dear Tony,
On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
DownUnderWatches On Consumer Affairs Watch List, Victoria, Australia
3rd March 2020
Well Sally if you always try to give Customer satisfaction try responding to my emails in which I have tried to reach some kind of settlement with you .
DownUnderWatches with a postal address, only, in Victoria Australia has been placed on a 'Watch List' [Not a Pun] by Consumer Affairs Australia following my unsatisfactory dealings with them, their failure to provide a 'Fit For Purpose' Watch, or replace the same, as well as for 'False & Misleading Advertising'. Others suffering similar dealings may register a complaint with Consumer Affairs, Victoria, Australia to help build a case history for potential future action against them.
17 July 2020 - For any potential customers reading this it has taken Downunderwatches from March to July to respond; they have taken no action to replace or substitute the failed watch. That what they call Customer Servive. If Ozzie based please register any Complaint regarding failed watches with Consumer Affairs, Victoria.
28 februari 2020
Review zonder uitnodiging
Antwoord van DownUnderWatches
Dear Customer,
Sorry for any inconvenience caused. We always try to give the best service to our customers. Please be assured all our watches are 100% authentic and we deal only in genuine watches.
If you have any query please contact us on cs@downunderwatches.com.
Best Regards,
Sally
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