We were treated with professionalism and courtesy by Paul who clearly knew his subject inside out and was able to provide advice and choice to help us decide on the right mattress for us. He was also... Toon meer
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Lees wat reviewers zeggen
Paul at Coypool store was brilliant. Amazing Knowledge of the products and answering any questions we had. Would have given 5 stars but when we purchased our bed we did not have any option for a deliv... Toon meer
Bought a new mattress from dreams after trying all the stores that are in the same vicinity. We went back to dreams and bought the one we liked from dreams. Callum spent alot of time talking us throug... Toon meer
Greeted with the offer of tea or coffee,l by one of her colleagues, very welcome after battling the traffic, Jane, with whom I had spoken the previous day, showed me the bed bases I'd identified as p... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Geschreven door het bedrijf
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contactgegevens
Unit 2 Coypool Retail Park, PL7 4FB, Plymouth, Verenigd Koninkrijk
- 01752874174
4,9
Uitstekend
366 reviews
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Fantastic customer service in store
Fantastic customer service in store. The young lady was very helpful and friendly. She took the time to help us find the right mattress to suit
Plenty of choice with a range of styles and price ranges too. We managed to find a great mattress with a good discount off too.
24 oktober 2025
Very happy with the comfort of the…
Very happy with the comfort of the mattress I purchased from Dreams and it was exactly the same as the one I tried out in the shop.
Delivery went to plan. Two very polite and courteous English lads turned up at the allotted time. I would buy from Dreams again.
17 oktober 2025
From the moment we walked into the…
From the moment we walked into the store we knew we had come to the right place.Raz looked after us and he knew his stuff. My wife and I have had the best sleep ever and no more waking up with a bad back and my wife loves her new pillow. Thanks to all your staff.
10 oktober 2025
Excellent service on arriving in…
Excellent service on arriving in plympton store welcoming and offered help and advice purchased bed booked delivery delivery kept us uptodate on time off arrival and they rang again when arriving and delivered bed with a courtesy and smile ,.
5 oktober 2025
Both Jason and Lewis were respectful
Both Jason and Lewis were respectful, kind and efficient. Thank you .
26 september 2025
Everything as promised
Everything as promised. Helpful and knowledgeable staff in shop and delivery. Very happy with mattress. As a bonus I was able to use my Veterans card for a nice discount!
27 augustus 2025
good service and sales explanation
5 september 2025
Highly reccomend!
Myself and my partner visited the store to purchase beds for our new home. Hannah was a fantastic help. She assessed our needs using the mattress finder (v nice experience), made us a tea and went around lots of the mattresses with us. She was very knowledgeable and friendly. We ordered the beds for delivery and assembly service. Both beds (1 king size and 1 double ottoman) were assembled by 2 gents in around an hour! Fantastic service from start to finish.
7 september 2025
Great service
Great service, very professional & experienced. Took the time to explain & recommend specific beds/matteesses/pillows all good
29 augustus 2025
Going the extra mile
I was blown away by the level of customer service. The delivery of my bed and mattress was quick and efficient and the drivers were extremely friendly. They even overcame a potential issue with the stair lift to avoid having to fail the delivery due to insufficient space so I was also impressed with their commitment to going the extra mile.
29 augustus 2025
Very pleasant and helpful staff nothing…
Very pleasant and helpful staff nothing was to much trouble
18 augustus 2025
Great service though out
Great service though out. Perfect mattress and pillows. Would recommend after previous service from other stores. The products are excellent.
11 augustus 2025
Very happy with my new bed and the Dreams experience
Very happy with my new bed and the whole experience was perfect from choosing the bed to the delivery!
3 augustus 2025
Excellent service in store in Plymouth
Excellent service in store in Plymouth. This carried on with the delivery of our matress. We received a text on the Saturday with a 2 hr slot for delivery on Monday .Monday we received a call from the driver to say they were 10mins away. exactly 10 mins they arrived. Both delivery guys stopped at the door and put on slippers.
They took the old matress away and removed the plastic from the new one on the bed and gave us lots of advice and booklet. They were done dusted within 10 mins. so professional and personable. Very impressed.
1 augustus 2025
Great service by all of the staff
Great service by all of the staff
Paul the server was very knowledgeable of the product and really helped
29 juli 2025
Review zonder uitnodiging
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Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
I am really sorry but Dreams have let…
I am really sorry but Dreams have let us down big style this time, having had to wait almost a month for our new mattress to be delivered today they came up with a lame excuse that they came to our front door and knocked but no answer, our kitchen is next to our front door, we have a dog who didn't bark, no vehicle was parked outside, I was in all day, phoned customer service who made an excuse he didn't have all the information from the delivery driver but then offered us another delivery date of 18th August, 3 more weeks away, this is not acceptable, this is a disgrace, when you spend good money you expect a service not a shambles. We have made the decision to talk to the Trading Standards because this is unacceptable, how about making a gesture of giving us a refund, that would be good DREAMS.
29 juli 2025
Review zonder uitnodiging
Antwoord van Dreams - Plymouth Coypool
Good afternoon Mr Norman,
Thank you for taking the time to leave us your review.
I am sorry to hear that your delivery did not take place. In order to look into this in more detail and to look into your new delivery date, I have requested your order details via Trustpilot, and I hope to receive this information soon.
Many thanks,
Kishan
Paula - Coypool
Paula, at the Coypool Retail Park in Plymouth, did a great job helping us select and purchase a mattress.
Very knowledgeable and patient.
Many thanks for a great service.
Well done Dreams!
25 juli 2025
Review zonder uitnodiging
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