Fantastic service from start to end! Browsing and ordering via the site was simple and straight forward and the delivery was rapid. Unfortunately our sink was damaged in transit however a new one wa... Toon meer
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Lees wat reviewers zeggen
Fantastic customer service! I needed a spare part that they don't normally stock, and they sourced it for me in double quick time.
I ordered a corner cupboard Le Mans pull out carrousel unit, which arrived within two days, Excellent. Unfortunately it had been damaged on transit beyond use. The manufacturers packaging was insuffic... Toon meer
Sadly we were unable to place our order for a bespoke door. The only type of payment method they would accept was bank transfer. Whilst we have no issue in paying in full at the time of placing an ord... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Eastcoast Kitchens & Bedrooms includes 20 years of experience in providing top quality products whilst providing a top service. Full projects or storage solutions. Tambour door kits, waste bins to corner storage are available with new & exciting products arriving daily. All backed with friendly & informative advise.
Contactgegevens
Butterfields, Church Road, PE22 0NX, Boston Lincs, Verenigd Koninkrijk
- 01205 760462
- sales@eastcoastkitchens.co.uk
- www.eastcoastkitchens.co.uk
4,6
Uitstekend
202 reviews
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Excellent service throughout my buying…
Excellent service throughout my buying process.
1 oktober 2020
Review zonder uitnodiging
Antwoord van Eastcoastkitchens & Bedrooms Ltd
Janee Thank you for your extractor fan purchase and indeed time taken to add this review for us. We really appreciate it. Amanda & the team
Excellent service
Excellent service and aftercare, communication, products and price. No question or quibble over a replacement part. Highly recommended.
26 september 2020
Review zonder uitnodiging
Great customer service
Ordered my new Gessi tap online on Sunday night and with free delivery. Got an email on Monday morning stating my order was being dealt with got another telling me my order was on its way and would be delivered on Wednesday. Hoorah so pleased it has turned up as stated. Very pleased very professional. Thank you
16 september 2020
Review zonder uitnodiging
Excellent value for money
Excellent value for money. No fitting instructions were included just diagram but website details did not say they were included so not surprised. Three screws for spindle were not included but my son is an engineer so it was not a problem and he used his common sense to fit it so did not need to use the diagram which was not useful anyway without fitting instructions. Lower door hinges caused a problem for lower tray but he raised the tray to avoid the problem. If you were a less skilled person, you would need fitting instructions. Delivery was stated as 7 days but arrived in less than two days. Overall very pleased. Good quality trays.
4 september 2020
Review zonder uitnodiging
Antwoord van Eastcoastkitchens & Bedrooms Ltd
Good morning Charmaine. Thank you for your valuable comments. I would like to thank you for your purchase. We are always here for our customers and can be easily contacted via various methods. We would of been more than happy to obtain fitting instructions for you and indeed replace any parts that were missing but we do apologise for any inconvenience caused.
Helpful service but comparatively expensive
Quick delivery and helpful staff. The only reason you can’t give 5 stars is the prices - identical items are available for less if you shop around, so great for service but not so on prices.
4 september 2020
Review zonder uitnodiging
Antwoord van Eastcoastkitchens & Bedrooms Ltd
James, thank you for your review. As we offer a large number of manufacturers which in turn allows us to offer a large range of varied products, we do not always buy in bulk which will have an impact on prices, but do really appreciate your comments
Antwoord van Eastcoastkitchens & Bedrooms Ltd
Helen, thank you indeed for your time spent in leaving us your review. We really appreciate it and are really pleased to hear you are happy with our service & products
Got exactly what I wanted
Got exactly what I wanted, took a little bit longer than usual which is only to be expected due to the Virus. Would definitely use again!
3 september 2020
Review zonder uitnodiging
Antwoord van Eastcoastkitchens & Bedrooms Ltd
Gordon, we really appreciate the time taken for our customers to leave reviews for us. Myself and team are most happy you have been happy with our service and hope to see you again soon!
Excellent service
Excellent service. Really helpful in answering my questions and product arrived the next day, even with standard delivery. Great prices too!
3 september 2020
Review zonder uitnodiging
Antwoord van Eastcoastkitchens & Bedrooms Ltd
Sarah, myself and team really appreciate your review and time taken to write. We hope you enjoy your product! Thanks from the team
Sorted an issue I had with a product quicker than a F1 wheel change 😀
East Coast Kitchens are really good to deal with. This was my first purchase from them, a double integrated bin that fits inside a cupboard. Unfortunately, and through no fault of theirs, the bin arrived damaged. This was due to poor packing by their supplier and not East Coast Kitchens. This problem was dealt with in a couple of days and a replacement bin was provided. It is understandable that problems happen, it’s the way they are dealt with that makes the difference. I am in the bathroom and occasional kitchen fitting business, and believe me, there are some terrible companies out there. East Coast Kitchens do NOT appear to be one of them.
25 augustus 2020
Review zonder uitnodiging
Antwoord van Eastcoastkitchens & Bedrooms Ltd
Keith, thank you very much for your kind review. We appreciate nothing is perfect in today's world even though we do try! But, as you have generously stated, we do try and rectify any problems within the shortest time possible to keep disruption to a minimum. Thank you for appreciating the effort my team are making for our customers.
First Class customer service and price competitive
I wanted to feedback about the first class customer experience I received from east coast kitchens company.
I placed my order on line, after checking with them live stock availability. My sink was received 2 days later, but unfortunately the tap hole had been drilled on the wrong side.
From the moment I called to notify the error, the mistake was swiftly dealt with, an uplift and new sink replacement ordered. Within 24 hours of all this happening I am thrilled to report the new sink has arrived and the old one collected for return to the supplier.
It is so refreshing to experience such service, which has way surpassed my already usually high expectations.
And the icing on the cake, they are competitive on price, so stop googling and get buying from this company
A sincere thank you to you all!
21 augustus 2020
Review zonder uitnodiging
Antwoord van Eastcoastkitchens & Bedrooms Ltd
Leslie, we appreciate your review left for us. The team were extremely pleased to learn that you were happy with their efforts. We appreciate errors can occur and especially in a compromised time but it is indeed how these are rectified and i am very happy you felt this was in an efficient & timely manner. Thank you Leslie.
The service was prompt communication…
The service was prompt communication was excellent. A company that cares about its clients and is looking for repeat business by providing an efficient and courteous service.
20 augustus 2020
Review zonder uitnodiging
Antwoord van Eastcoastkitchens & Bedrooms Ltd
Mike, thank you for your review and indeed time out of your busy day. We hope to be able to help you again soon
Excellent service
Excellent service, great product and price
Highly recommend
6 augustus 2020
Review zonder uitnodiging
Antwoord van Eastcoastkitchens & Bedrooms Ltd
Paul, thank you for your review and time taken to do so. We really appreciate your comments
No response on website chat
No response on website chat, no help received
5 augustus 2020
Review zonder uitnodiging
Antwoord van Eastcoastkitchens & Bedrooms Ltd
Michael, very sorry you have had no response from our team, this is unusual as we aim to reply to all of our customers within 24 hours. After checking thoroughly our chat system, there was no sign of any messages left from yourself? However thank you for your order placed, your business was much appreciated.
Very efficient service!
5 augustus 2020
Review zonder uitnodiging
Disappointed
Sadly we were unable to place our order for a bespoke door. The only type of payment method they would accept was bank transfer. Whilst we have no issue in paying in full at the time of placing an order, for our own protection would only be willing to do so by credit card or PayPal. East Coast would not accept either of these payment methods for bespoke items. Now placing order elsewhere.
4 augustus 2020
Review zonder uitnodiging
Antwoord van Eastcoastkitchens & Bedrooms Ltd
Jayne, thank you for your review, i am sorry we were unable to help you on this order. We have a strict policy for Bespoke, made to order products and i am sorry we could not provide the payment method you requested on this occasion.
Antwoord van Eastcoastkitchens & Bedrooms Ltd
Rob, thank you for your time and indeed the pleasant review, hope we can help you further into the future
Excellent service
3 augustus 2020
Review zonder uitnodiging
Antwoord van Eastcoastkitchens & Bedrooms Ltd
Hello and thank you very much for your kind review
What a great company to do business…
What a great company to do business with, they are really helpful in every way to help you out. The tap I purchased was top quality and looks really good once I fitted it.
Geoff
18 juli 2020
Review zonder uitnodiging
Antwoord van Eastcoastkitchens & Bedrooms Ltd
Geoff, Thank you very much for your review. We really appreciate our customers taking time to add for us. Great to hear you are pleased with your kitchen tap!!
Simply brilliant!
Don't waste your time with others EastCoast are the place to go. Efficient, friendly service and quality products too. What more do you need? Would definitely use them again and again with absolute confidence.
10 juli 2020
Review zonder uitnodiging
Antwoord van Eastcoastkitchens & Bedrooms Ltd
Graham, thank you so much for your kind words. We really hope you enjoy your kitchen pull out baskets!!!
Customer Service 100%
This is the first time I've have ordered from East Coast Kitchen, but it will not be the last! I was so impressed firstly with the updates on my order, especially given the circumstances at the moment! and then with the delivery updates, Customer service 100% and this makes all the difference, the Dressing Table stool looks perfect and the Quality is excellent, thank you all so very much Kind Regards Linda Ward
8 juli 2020
Review zonder uitnodiging
Antwoord van Eastcoastkitchens & Bedrooms Ltd
Hi Linda, Glad you are happy with your new dressing table stool! Thank you for taking the time in writing this review for us, much appreciated.
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