ECS Tuning is the primary partner for my projects. ECS bridges the parts from the BMW/Mini dealer and the aftermarket in a helpful way - offering the best parts at competitive prices and willingly ac... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Decent selection, awful availability. Items they claim are in stock will randomly be delayed. I attempted to purchase an item in march of 2026, which had a June ship date at the time. After zero comm... Toon meer
Bedrijf heeft geantwoord
Made a order for an audi emblem. Paid $175 including shipping. Package was lost. DHL confirmed the package was considered lost. More than 2 months have passed. They refuse to reimburse me or ship anot... Toon meer
Bedrijf heeft geantwoord
ECS tuning has outsourced all returns and rebates after a waiting period! Instead of returning funds, a third party debit card is sent to customers, who must apply to get their own money returned. My... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
VW / Audi Parts and Tuning Specialists. ECS Tuning specializes in the distribution of Volkswagen (VW) / Audi performance aftermarket tuning parts and OEM BMW / VW / Audi replacement parts.
Contactgegevens
1000 Seville Road, 44281, Wadsworth, Verenigde Staten
- 1-800-924-5172
- CVanhauter@ecstuning.com
- www.ecstuning.com
2,6
Slecht
5K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Lifetime replacement policy is not what it sounds like
I didn’t have problem with my purchase or parts received but do not use them based on there lifetime replacement policy! It’s a joke it not free replacement it’s lifetime paid replacement they will let you buy it as many times as you want. Read the policy you pay for the replacement they keep the money as store credit so unless you have future purchases with you never get your money back. Part two you have to pay for the shipping on the return which is my case was $100 and I don’t get my money back so my lifetime replacement has now cost me $400. If you continue to read the policy your in-store credit expires in two years, correct it has a time limit so the whole policy is built around keeping your money. It should not be called lifetime replacement. It should be called. Will let you buy it for a lifetime replacement as many times as you want.
10 maart 2026
Review zonder uitnodiging
Antwoord van ECS Tuning LLC.
Rita, we appreciate your review and feedback regarding our Lifetime Replacement Program. We apologize for any misunderstanding, as the intention of this program is to provide our customers with some form of compensation for products that are no longer under warranty or never had a warranty. Typically, our only solution would have been to offer a replacement product; however, our goal is to provide you with a credit that can be applied toward other purchases.
We sincerely apologize if the purpose of this program was not clearly communicated. We would welcome the opportunity to discuss this further if you are willing. Please feel free to contact us at ejansen@ecstuning.com to explore any additional options we may be able to offer.
Stellar products & customer service!
My order arrived much sooner than I had expected. Upon arrival, I was promptly checked in with via email by the team, who kindly inquired about my satisfaction with my order. I was thoroughly impressed with the quality of the product and will definitely be ordering from ECS Tuning again!
3 maart 2026
Review zonder uitnodiging
Antwoord van ECS Tuning LLC.
Zahra Roberts, thank you so much for the kind words! We’re thrilled to hear your order arrived early and that you’re happy with the quality of your new parts. Our team prides itself on staying connected with our customers, so it’s wonderful to know that outreach was appreciated.
We look forward to helping you with your next project!
Coiloiver spring broken into 2 piece
Coiloiver spring broken into 2 piece, despite running on normal road.
24 februari 2026
Review zonder uitnodiging
Antwoord van ECS Tuning LLC.
K.Mahendran, we're very sorry to hear about this failure. While this product is currently outside of its warranty period, we take concerns like this very seriously. We have flagged this with our team, and an agent will reach out to you directly via your ECS Tuning account email to discuss potential options and next steps.
Horrific support for failing parts and QOS
I have a current open ticket (as of 2/13/26) and I am receiving 0 response from their support. My ticket was escalated to their manager Erin who has not replied to me.
This is the 2nd set of Monoball control arms (preinstalled) that I have purchased from them, both have failed, first set I ordered last year, had them installed, and the bushing fell out of the control arm, under their warranties, I ordered a 2nd pair and had the 1st part refunded, same exact issue happens again. Their support team confirmed in the email that this was a defect and a failure, after paying over $1600 for remove, install, and allignments, their support told me that I can't get a refund but just a store credit, it has been less than 90 days since the last order was received and it is a clear defect of their product, that is costing a customer an arm and a leg, and they won't respond anymore. I Have tried calling support weekly and I dont get any help other than I have to wait for Erin to reply, but still no response.
As a customer, I understand their policies, but their support has not made me want to remain as a customer, with little solution for an issue that is a defective part and a hazard for their customer.
30 december 2025
Review zonder uitnodiging
Antwoord van ECS Tuning LLC.
Justis, we sincerely apologize for the lack of communication and the repeated issues with your control arms.
We have flagged your ticket (E#9695220) for immediate management review. We are prepared to offer a full refund for the defective parts and provide a store credit to help cover your labor costs. You will receive an update shortly to finalize this.
Inefficient shipping department and poor communication
The shipping department is terrible. How hard is it to verify an address label can be created for a certain location? If you can’t, you would think they’d reach out and let the customer know. Not the case, instead they toss a coin and see where it lands. I’ve had 5 packages turned around from either FedEx or UPS because of it.
I don’t write public reviews, but at this point I feel forced to do so because I am fed up with their inefficiency and lack of communication from their team. I’m at the point where I probably will not order from them again.
13 februari 2026
Review zonder uitnodiging
Antwoord van ECS Tuning LLC.
steven fletcher, we sincerely apologize for the shipping issues and the lack of communication you experienced. Because the order was going to an APO address, it unfortunately exceeded size limits for USPS and could not be delivered by FedEx.
We have issued a full refund and are using your feedback to improve how we handle and communicate about restricted delivery locations.
Extreme slow shipping
It's a good place to locate product. Although they're shipping it is absolutely atrocious. Even when they don't roll out an excuse of they were doing inventory or they were shut down for some other reason. There are literally a five hour and twenty minute drive form me yet it takes product4 to 5 days to arrive after it ships.
24 januari 2026
Review zonder uitnodiging
Antwoord van ECS Tuning LLC.
Hi Jeffrey,
Thank you for your feedback. We’re glad we have the products you need, but we apologize for the frustration regarding the transit time.
It looks like this order was placed using our 5–7 business day shipping option. While your package is currently on track to arrive within that window, we completely understand that being only five hours away makes that wait feel much longer than it should be.
We are looking into how we can better optimize these local routes, and for your next order, we’d recommend checking out our expedited options if you need a quicker turnaround. We appreciate your support and your patience.
I Recommend
I’ve purchased multiple OEM and aftermarket parts for my car in the last 14 years and haven’t had any problems whatsoever. Will continue to buy products from ECS as long as I still have my car. It would by nice if I win the spin game 😆
10 december 2025
Review zonder uitnodiging
Antwoord van ECS Tuning LLC.
Hi Chris, thank you so much for taking the time to share your experience with us! We are incredibly honored to have been your go-to source for both OEM and aftermarket parts over the last 14 years. Knowing that we’ve consistently met your expectations for over a decade is the best feedback we could ask for.
We truly appreciate your continued support, and we’ll be sure to keep the high-quality parts coming for as long as you're behind the wheel. Also, we’re rooting for you on the spin game—good luck!
Sent older wrong product
Sent older wrong product, return processed smoothly, then correct part was sent.
They should have sent the same part that's advertised on their website 1st, instead of some older outdated inferior part .
Delay and hastle
18 december 2025
Review zonder uitnodiging
Antwoord van ECS Tuning LLC.
Richard, we’re sorry for the initial mix-up and the hassle it caused. While we're glad we could resolve this by getting the correct part to you, we understand the frustration of the delay. We would appreciate the opportunity to discuss this further. Please contact ejansen@ecstuning.com at your earliest convenience.
DO NOT ORDER FROM THEM
DO NOT ORDER FROM THEM. I ordered some parts from these people and between them and UPS delivered the package somewhere else. Now they are putting a enormous effort changing the story over and over to do not refund my money and also had the audacity to ask me to investigate on their behalf to try to locate the package they miss-delivered one month ago. It looks like this will end up in court, it's a good thing all the communication is on the record and a judge will see right through it very quickly.
15 januari 2026
Review zonder uitnodiging
Antwoord van ECS Tuning LLC.
Thank you for your feedback, Frank. We're sorry to hear about the issues you've faced with your order and the delivery mix-up. We take these matters seriously and would like to resolve this for you. We will be sure to have a Team Member reach out to discuss next steps.
Poor customer service
Poor customer service. I had an issue with a tune I bought through ECS and when I contacted their customer service for resolution, they were unable to assist and kept providing different excuses. After calling 5 or 6 times, I ended up contacting the manufacturer of the tune (Integrated Engineering) and they were able to address my problem. ECS, you need to do better.
29 december 2025
Review zonder uitnodiging
Antwoord van ECS Tuning LLC.
Curt Honcharik, we regret to hear about your experience. Unfortunately, due to the holiday schedule and the limited availability of necessary team members when our team was notified, we were unable to resolve immediately. We apologize for not meeting your expectations, but we are pleased to see that our Tuner was able to coordinate with Integrated Engineering to address your concern.
They sent me the incorrect coilovers 3…
They sent me the incorrect coilovers 3 times in a row. The third time, they insisted that the wrong coilivers they were sending were actually the correct the whole time. I even sent them my vin number for the vehicle and brought them in to be installed (over $1000 in labor). Guess what! still the completely wrong part, and did not come close to fitting. Ridiculous job done by every single department in this facility. I can not even fathom what is going on over there. DO NOT BUY PARTS HERE.
6 januari 2026
Review zonder uitnodiging
Antwoord van ECS Tuning LLC.
Benjamin, we apologize for any confusion regarding the installation of our product. We acknowledge that the product sticker may have caused some uncertainty; however, our Product Agents have confirmed that it is compatible with your vehicle. Additionally, our team is happy to offer further guidance to you and your mechanic as needed. Performance products can sometimes be complex, and we hope the assistance provided has been helpful. If you encounter any further issues, please feel free to contact us.
this is my second major purchase with…
this is my second major purchase with them and I've always had good experiences with them. they have competitive price match and all you have to do is email or chat with the CSR team and they will price match or offer a better deal. Also, look carefully inside your boxes, I've gotten free stickers/decals (who doesn't like stickers?) and ECS branded license plate holders. I mean, they don't have to do that, but they do.
3 januari 2026
Review zonder uitnodiging
Antwoord van ECS Tuning LLC.
skoobz, thank you so much for taking the time to share your experience with us! We are thrilled to hear that your second major purchase was just as successful as the first. We appreciate your loyalty and look forward to helping you with your next project!
I ordered a South Bend clutch kit…
I ordered a South Bend clutch kit and there were issues from the Vendor on Backorder and delivery ultimately impacting where the item was shipped instead of cancelled.
ECS took ownership and worked with me to resolve my concerns.
21 december 2025
Review zonder uitnodiging
Antwoord van ECS Tuning LLC.
Thank you for sharing your experience, Benjamin. We're sorry to hear about the issues you faced with your clutch kit order and the delivery complications. We understand how frustrating this must be, especially given the urgency of your repair. We appreciate your cooperation with our Team and are glad to see your concern was resolved.
Great experience from ECS
Great reliable products for my E46. All of my purchases made with ECS have been satisfied with a fast delivery on standard. Does cost a fortune but worth it!
19 december 2025
Review zonder uitnodiging
Antwoord van ECS Tuning LLC.
Jay Olmos, thank you for providing your valuable feedback. We are pleased to hear that you are satisfied with your purchase and the promptness of delivery. We appreciate your continued support as a customer of ECS Tuning!
Customer service is horrible
Customer service is horrible. Company did not charge per we originally purchased. Items say in stock, but orders are super delayed.
20 december 2025
Review zonder uitnodiging
Antwoord van ECS Tuning LLC.
None, thank you for providing your feedback. We are sorry to hear about your experience and would appreciate the opportunity to discuss this further. Please contact us at ejansen@ecstuning.com at your earliest convenience so we can address your concerns.
Ordered a windshield cowl and the one…
Ordered a windshield cowl and the one that arrived was not the same cowl that was pictured on their site. I even showed pictures of what i purchased from an image on their site and compared it to what I received and showed how it was different. I returned it but only got refunded the product amount and not my shipping cost. So basically I paid shipping for something that was the incorrect part from their site. Beware of ordering on this site. It could cost you.
3 november 2025
Review zonder uitnodiging
Antwoord van ECS Tuning LLC.
Christian Sumabat, Thank you for bringing this issue to our attention. We sincerely apologize that the windshield cowl you received was not the correct part as pictured on our website, and we understand your frustration with having to cover the outbound shipping cost for an item that was incorrectly represented. Our standard return policy generally does not cover a refund on the original outbound shipping cost. However, in cases where an incorrect or misrepresented item is sent due to an error on our part, we understand the importance of supplying you with a full refund. A team member will be reaching out to ensure you have been taken care of. We thank you for your transparency and hope to apply your feedback to better our customer experience.
My First Go To Parts Store
Possibly the best customer service on the planet.
29 april 2025
Review zonder uitnodiging
Antwoord van ECS Tuning LLC.
SAF, that is one of the highest compliments we could ever receive, and we are absolutely thrilled to hear it. At ECS Tuning, we believe that providing outstanding support and customer service is just as important as having the right parts for your vehicle. We truly appreciate you taking the time to share your feedback and we look forward to continuing to provide you with the best possible experience!
check engine light on my audi…
I had a check engine light on my audi A5 . The cause was a misfire in cylinder #2 . I looked at the video provided by ECS and I purchased 4 new spark plugs and 4 ignition coils with a few needed tools for the job from ECS. In less than an hour I completed the removal and installation. When I started the car up the check engine light was off and the car ran a lot smoother.
18 november 2025
Review zonder uitnodiging
Antwoord van ECS Tuning LLC.
Carmine Aloise, thank you for sharing your excellent experience with ECS Tuning! We're thrilled to hear that the spark plugs, ignition coils, and tools you purchased from us helped you quickly resolve the misfire in your Audi A5. It's fantastic that our provided instructional video helped guide you through the repair. We appreciate you choosing ECS Tuning for your Audi parts and support!
Disappointed how they handled their mistake
Have placed a number of orders with ECS. This order they shipped the wrong part - ordered a single pod gauge holder - they shipped a double pod. I was preparing for an event and I made it clear I needed the correct part by the end of the week - 5 days away. The part did not arrive on time so I had to find another solution. When I went the return the part - they charged me $15 to ship it back. Very disappointed they charged me $15 for their mistake.
9 oktober 2025
Review zonder uitnodiging
Antwoord van ECS Tuning LLC.
Dave, thank you for being a repeat customer and for bringing this disappointing experience to our attention. We apologize for the series of errors that occurred with your recent order, which included shipping the wrong part and then failing to deliver the correct replacement in time for your event. We are truly sorry that you were charged a $15 shipping fee to return a part that was incorrectly shipped due to our mistake. This is absolutely not our standard procedure, and we will be sure to have a Team Member reach out to resolve this. Thank you for your feedback as we continue to improve our customer experience!
Don’t buy here
Used this company 2 years ago, they said the parts I ordered were in stock. They got delayed 3 months because they weren’t in stock. Fast forward 2 years, I order $2,000 worth of parts and it’s been delayed twice now. Order was supposed to ship 11/14/2025, delayed to 11/21/2025, now delayed until 12/01/2025 and I probably won’t see my parts till after Christmas. Don’t place important orders through ECS if you need them in a timely manner. I will never use ECS again
21 november 2025
Review zonder uitnodiging
Antwoord van ECS Tuning LLC.
Jonathan King, thank you for taking the time to share your feedback regarding your recent and past experiences with ECS Tuning. We sincerely apologize for the significant frustration and inconvenience caused by the repeated delays, both two years ago and with your current $\$2,000$ order. We understand how critical timely delivery is, especially for important parts, and it is unacceptable that you have faced two delays on your latest order. We will be sure to have a Team Member reach out to address these concerns and work towards a resolution that best fits your needs.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.