Oreillyauto Reviews 

They need to train their staff with proper respect and curtesy.
I waited in a store and there were 4 staff but only one was helping a customer. The other 3 were just chatting away not sure if they were on a break. After about 15 mns of waiting one guy asked me if Im ready.
LOL, i said that Ive been ready since I walked in! Then he gave me an attitude, with a sarcastic tone he said that he’s not there to argue. And im n my senior years. HORRIBLE!

Went to store off tower and I70 kid behind the counter not helpful at all asked about hydronic oil he said he knew nothing about trucks or buses and
Would not look it up on computer with bad attitude there were two sales people one good other really bad he had curly hair don’t know name would not helps us we have bought a lot from you guys but makes us go elsewhere

My name is Mary Gallien with Moran Trucking in Natchitoches, La.
I had a driver in Mobile at a plant that needed some clamps to offload his product. I called the nearest O'Reilly's to get some assistance with getting some clamps delivered. I spoke to Eric and Brandy. Brandy helped me get an order done online, walking me step by step.. with parts numbers and getting it paid. I must say the store in Mobile, Al on Schillinger Road is killing it with Customer Service... I so appreciate everything they did for me.. KUDOS to them!!!

The only thing better than getting auto parts that are well made, readily available & competitively priced? Is knowing - without a doubt - that the supplier and their staff(!) have got your back. Even if a mistake is made. Even one from a year ago. 5 Stars all the way to the management and staff at O'Reilly Auto parts on 8966 W Bowles Ave, Littleton, CO 80123 for making it right!

I placed an online order at the Snow Rd location via my online O'Reilly's account which you have to sign into. I received an email via MY email address saying the order was ready for pick up. Went to the store, I was the only person in there, one associate was eating, the other just sitting there, both of them doing absolutely nothing, both male employees. For some reason it listed my wife as the pickup person, why, is beyond me, because everything is in my name. I showed them the order from my "signed in account", the confirmation email and ready for pick up email I received and that our address is the same! They refused to give me our items because I wasn't "Crystal"! I even told them the items that would be in the order because they couldn't find it, so I clearly placed the order! Apparently they were mad that I interrupted their doing nothing so they acted like azz*****! I don't know how they stay in business, all the reviews I read say the same thing, the associates are doing nothing and give EVERYONE an attitude and treat them ignorantly. They're lucky it wasn't the old me going in there because I probably would've snatched one of their narrow azz** up and shook the parts out of them! Shame on O'Reilly's for allowing this to go on! Meanwhile, Autozone online orders are always quick and smooth and don't have to deal with this drama, and the employees treat you with respect! Do yourself a favor and avoid O'Reilly's and go anywhere else!

Today, 9/1/26, was the second time going to the O'Reilly's in Tigard, Oregon. The first time the clerk was unfriendly almost to the point of being rude. I decided I would never return, but the part I needed wasn't available at NAPA so I decided to give O'Reilly's another try today. It was a big mistake. I am a female person of color with a very short hair cut. The clerk addressed me as "sir" and then tried to laugh it off to it being a long day and offering an insincere apology and then calling me "ma'am". This happened in front of another customer. It was embarrassing and humiliating. The employees at this store are the worst.

I went into an O'Reilly's Auto parts to purchase a bottle of Armor All. There were several but I wanted the original. There was an orange shelf label stating the price was $7.49. I brought the bottle to the register and the associate said $12.58 please. Then I noticed the register. The Armor All rang up for $11.99. I said to the associate that the price on the shelf label said $7.49. He went over to the shelf and removed the orange label and revealed the white label below with the $11.99 price. He turned to me and said that was a mistake and that he wouldn't honor the $7.49 price. Beware of the price games that O'Reilly is playing. I won't go there anymore after this. Isn't this against the law or something???

Luis and Janiel great customer service quick and efficient. Thank you guys

The worst I can't even ask do they have va part

Charlie from the Rome location was the most helpful person I came across. He made it where I’m not only going to be only going to Oreily’s, but I’ll definitely be referring other’s there!

I ordered a Bosch three-wiper set that was clearly advertised as including a 26-inch driver-side front wiper, an 18-inch passenger-side front wiper, and a 14-inch rear wiper.

Unfortunately, that is not what I received. Instead, I was given two rear wipers and one passenger-side front wiper, with the essential 26-inch driver-side front wiper missing.

I had already sent someone back to the store twice costing me his hourly wage trying to get this sorted out. I was leaving immediately to drive to Texas, I simply could not make yet another trip back or wait for the correct three-piece set to come into stock.

I therefore had no choice but to purchase the 26-inch driver-side front wiper separately, costing me approximately an additional $30, purely because the original order had been incorrectly fulfilled.

What made the experience particularly disappointing was the response from the manager, John. He tried to say I had ordered 2 rear wipers and a passenger wiper in the package when my receipt clearly stated otherwise. John was extremely unhelpful, offered no apology, and instead of taking responsibility for the item being sold, he tried to suggest that I had ordered the wrong product. However, my receipt clearly confirmed exactly what I had ordered.

Mistakes happen, and I completely understand that. What I found unacceptable was the lack of assistance in correcting a mistake that was clearly not mine, particularly after two return trips and the additional expense in hourly salary for my assistant and being forced to purchase a new wiper it caused me.

A very disappointing experience, particularly when a simple apology and a little helpful customer service would have left me with a better feeling about O'Reilly Auto Parts in Englewood.

Ordered a part online and it said part would be available for pick up in am. That turned in to 2 days. Then on top of being late I was sent the wrong part! So now I have to wait another 2 days and maybe get the correct part.This company is a dumpster fire. If you need auto parts it's best to go with Napa or even Autozone. Oreillys is a hot mess!

Augustus was only one working there. His coworker does this (i think) he slept in. Said he'd be there in a 1/2 hour. Checked in for his help on wiper blade installation. Still not there 45 min later. It would be too busy by when he would arrive. I cannot count on Mount Vernon's employee help. Augustus gave me the wiper blade info. He Is VERY GOOD AT HIS JOB AND MANAGER SOME DAY.

My car died on a very busy day, making me late for work. AAA came but wanted too much for a battery, so I went to work worried about whether it would start in the A.M. Another busy day. So O'Reilly's to the rescue. I got off at 8 P. M. almost hopeless,and I remembered the auto part store just 5 minutes away. I called and they were open to 10 P.M, and my car started, and an hour later I had a dependable battery installed and a bulb in my headlight too. They were the nicest guys, helping an old lady out. I don't even know how to open the hood. Now I am set! Thank you, the men at the Foster and Harlem O'Reillys! And the best part the $ were 2/3 what AAA wanted!

I had a great experience at the Vermillion location. The employees were very nice and helpful, especially Fred. I arrived just before 8 and he still helped me with what we needed for my car and helped with installation. Great store and employees. (:

Fred was so helpful and kind during our visit at Vermillions oreilys location.
We arrived 10 minutes before close and he helped us find the correct coolant for our car and even helped us install it. 10/10 would recommend this location. ☺️☺️

Grant at Oreillys in Goddard KS doesn’t belong in a customer service role. What good is a warranty on a battery that they don’t honor. If the first one was bad and this one is bad, that is what a warranty protects.

Do Not Recommend!

Modern new battery six months ago two different separate mechanics. Confirmed that I have a bad battery. O’Reilly refuses to do anything. will never shop there again.
Hwy 153 piedmont sc

Stan from the Pittsfield, IL location was exceptional!! He went above and beyond to assist me!! Think it was the hottest day of the year but that did not stop him from troubleshooting the issue with my headlight! He literally was upside down, crawling around to access all the fuse boxes and tested all the connections!! He is a true asset to this company!!!

No compren motores en o rellys salio muy malo tienen partes internas de muy mala calidad tienen sonidos internos y no pasan el smog,le pague a mi mecanico para que lo checara y me dijo que estos motores le ponen partes de muy mala calidad y luego hable con ellos y me dijeron que tenia que hablarles a otro numero de telefono de la compañia de "power torque" que ni si quiera era mi obligacion porque yo lo compre directomante de la tienda de orellys, no de power torque, entonces yo les regrese el motor a ellos ( o rellys ) y ellos lo enviaron a su compañia de "power torque " .y luego de un buen tiempo no me solucionaban nada del motor, siempre me daban vueltas y se quedaron con mi motor ni el dinero ni el motor tengo todas las pruebas que le hicimos y videos de sonidos internos y la ultima vez que me llamaron me dijeron que nomas me hiban a regresar el deposito del core que fueron como $300 y es todo, el motor que compre con ellos me salio en mas de $3200
O sea que ya perdi el motor la arreglada del mecanico que me cobro otros $3000 y mas la puesta pero eso es lo que les comento lleven su troca con un buen mecanico que se las dejen bien y no compren motores Aqui porque no sedan ninguna solucion solo te roban tu dinero y tu tiempo.... gracias