Oreillyauto Reviews 

They can start by firing everybody in Duncan,ok I delt with them for about 20 years with no problems now I returned a part today that I bought today and they treated me like a criminal for returning the wrong part .it took about an hour to get my money back.ill never trade there again and I will tell everybody I know about them.

Want a store that has 0 experience for automotive help. Run as fast as you can from this establishment, it will save you time and money big time. It's a joke that this Oreilly auto parts is a poor excuse for an auto parts store. High prices, no experienced help, and poor quality parts. If you like getting garbage for service, then this is your kinda place. Enjoy it!

first of all, the staff working here are not educated don’t even have basic education, like example, how to speak to human beings outside that is not the same skin color as them, cos his mentality is still in the 50’s. 2nd of all, A Racist, intimidates people in public, as you probs see if u seen on social media recently their true colors. 3rd telling people to go back to their country when in fact these are the people that are building their crapp¥ country. Only if they educated themselves and seen thier own president cant deport them back, because trump knows the downfall will happen to his country. As everyone knows only the immigrants and colored people are doing all jobs in the US to be lasting whilst the original americans only know how to smoke weed, and be racist, as u can see from the staff at this place, from his disgusting attitude! 4th of all, going back to the phrase “Go back to your country” the answer is, which country, cos our 🍉 country is the one you are constantly attacking, destroying the middle east and the brass neck you have to say “Go Back! Maybe stop touching what’s ours, including babies, cos u have a thing for babies clearly! 🩸 I’m speechless at the americans illeterate mind, but then again aint suprised they think London is a country 🤣🤣! Please educate before hiring people, or at least give basic training such as, how to behave like a human.

Counter person Jerry #406634 acted like pain in his ass to wait on me no hello thank you I will not be back is this the kind of people you hire if so you might educate on common courtesy

I have never been to OReillys and received good service. One visit I went for a oil filter for my Beetle. The filter they said would fit I had purchased before and it was the wrong one. Even though I told them that when I got home I had a different wrong filter even after telling them which one I needed. On this visit today I went for parts but when I walked in there were 4 men standing by a register talking. I asked for my friend Amanda who was in the back working hard putting away freight. She had told me that those guys were bullies and mean to her. I went back out front and said that she could use some help she was working so hard. The guys said while laughing "That's what women are good for." WTH" If that's the case those 4 men should be fired and replaced with 2 good women because it would only take 2.

From entrance to exit as well as selling and delivery 100 percent satisfaction!

They checked my husband's battery and it showed a dead battery so he purchased a new one and 2 boy's came out to put a new one in and in the process of doing so one of the boy's leaned against my husband's bug shield and broke a big chunk out of it. This happened in London Ky. They ordered him a new one but said he would have to put it on himself or pay someone else to install it. In my opinion that's bad business when you break something on a customers vehicle you replace it and have it installed for them at no charge since they broke it and calling customer service was no help at all it was a waste of time calling them.

Needed a separate starter battery (vehicle has two)
reasonable price and quick install. Battery failed during
warranty period. It happens they sell them, they dont make them. They had a new battery under the warranty delivered for install within a few hours and
were helpful working with shop.

I had an incredibly frustrating and disappointing experience at O'Reilly Auto Parts today, on S Miami Blvd in Durham NC. I was trying to use my Synchrony Car Care card, and the employee assisting me was unfamiliar with the process. Instead of trying to understand or resolve the issue, he became belligerent—yelling at me, the computer, and even his coworkers in the back, who never came to help. At one point, he was hitting and unplugging the computer, making the situation worse. When I needed help finding a part on the shelf, he refused to assist and just motioned in the general direction of where the parts "should" be.

To make matters worse, he called another worker on the phone and complained, essentially threatening to quit. Later, a worker named Chris arrived and attempted to assist, but when I asked him if the car outside was still running (as I couldn't turn it off without securing a new battery, knowing it wouldn’t restart), he gave me a rude, dismissive response and a look of disgust. When I expressed that I didn’t appreciate his attitude, he became hostile and accused me of being the one with the problem. All I was trying to do was explain the poor treatment I had received from his coworker earlier.

Chris then had the audacity to tell me not to "antagonize" the other worker, completely disregarding my concerns. There was a line of customers witnessing this entire interaction, and I have never felt so disrespected by employees of a business I was supporting.

Adding to this, Chris completely dismissed any explanation I provided about how the Synchrony Car Care card works. When I contacted Synchrony, they asked for the merchant's code to troubleshoot, but Chris flat-out refused to provide it. This left me unable to complete my transaction or resolve the issue.

After this ordeal, I spoke to some local mechanics who have a business account with O'Reilly, and they were familiar with how the first worker behaves. They advised me to bypass him in the future and go directly to the lady in the commercial department. While this advice is helpful, it’s unacceptable that customers have to navigate around employees to receive decent service.

This experience was completely unacceptable, and I will seriously reconsider ever shopping at O'Reilly again.

I recently visited the O'Reilly Auto Parts in Zephyrhills, FL, to purchase a new battery, expecting the advertised "free battery installation" service. Unfortunately, the experience was far from satisfactory. Despite buying the battery, the staff refused to install it, claiming they were "too busy." However, it was clear they were more interested in playing on their phones than helping customers.

It’s frustrating to see a business advertise a service they aren’t willing to provide. If you're going to promise free installation, make sure your employees are trained and motivated to deliver on that promise. I'll think twice before returning to this location.

Rude customer service and lack of effort in helping find a simple bolt!Manager choose to send me on a goose chase to look for the bolt that I needed instead of trying to assist me!!! Didn’t even try at all! Terrible!!! Rosenberg store on Minonite Rd!!!

Recently was issued a rewards coupon and so called wondering about the past ones. They say they can’t reissue nor issue a new coupon. I had $25 rewards expired due to landing probably in the spam folder. I’ve spent thousands at OReilly’s over the last decade. No cares about customer loyalty.

But it doesn’t end there. The manager at my O’Reilly’s told me he makes a mistake every day. He sold me the wrong set of 20 lugnuts and had the audacity to be mad about him having to warranty them because they all got totaled by my foot. No concern that my wheels could have popped off because the lugnuts kept loosing. I was commuting 150 miles daily and tightening them every 75 miles until a mechanic told me I was sold the wrong lugnuts. Ignorance is not an excuse, it’s a choice.

HAD A BATTERY GO BAD 6 DAYS BEFORE THE 36 MONTH WARRENTY EXPIRED STORY IS TO LONG TO TELL BUT I GUESS EACH LOCATION DOESNT DO THE THE SAME PRACTICES.PER THE MANAGER IN LITCHFIELD PARK AZ SO I I WENT TO AUTO ZONE TO HAVE IT TESTED CAME UP DEAD BAD CELL NEEDS REPLACING SO I HAD TO SPEND $283 THAT I SHOULDNT HAD TO DONT TRUST THEIR WARRENTYS IT MIGHT COST YOU ALOT OF $ CHECK OUTMY POST ON THE. BETTER BUSINESS BUREAU FOR THE FULL COMPLAINT

Your Mobile 1 engine oil and Delco AC filters are completely out of line with competitors. Your Mobile 1 engine oil is $10.00 for 5 quarts higher that Walmart. And your AC Delco oil filters are $6.00 more expensive than Walmart. Talk about price gouging. I think this is exactly what it is.

I would like to thank keanna in Yazoo city at store 1070. She was very helpful and nice about the situation

When I was stranded out of town in Omaha, Conner went above and beyond any reasonable expectation to get me and my daughter back on the road and home safe that night. We had already waited 5 hours for a tow truck that wasn’t coming. He not only knew what was wrong, he knew how to fix the problem and did it with a very humble and generous attitude. And I am so grateful!! . His kind of dedicated service and kind heart is what is missing in the world today. Every business needs someone like him!

Incompetence at its worst. (Best?) Screwed up the simplest of transactions and they couldn’t have cared any less. I ordered a … brace yourself… can of spray paint. Paid for in-store pick up. Got email saying “ order ready for pick up.” Went there, woman couldn’t find it. After searching for it, she then asked me what the item was. She had the attention span of 2 year old, and kept going to do other things. She said maybe it was put in stock. I asked why they would put a paid-for customer item on the shelf. It just arrived. It’s not like I didn’t show up to get it. She said she didn’t process the order. I said I don’t care who processed it, I’m here to pick it up. She said what’s your phone number, I’ll call you later if I find it. I said don’t bother, just give me my money back. It would’ve been impossible for her to have cared any less. It may be a small order, but don’t sell it if you can’t be bothered. Customer service? What?

I used to go to O'Reilly's because they had employees that understood parts.

Now days, they barely know the difference between a spark plug and a lug nut. Today, lady at the counter barely spoke English and seemed confused about me picking up a "special order" part that came in.

Great Staff
I recently bought bulbs for my back turn signal from O'Reilly's on Laguna Blvd., in Elk Grove, CA. My family helper could not find where to change out the old bulb. So I returned to O'Reilly's. Staff there was very kind to help - did the job in 3 minutes (the bulb was well hidden)! Forgot to get his name - but all the staff there thus far have been very pleasant and helpful. (Same goes for their store on Florin Blvd., in Sacramento, CA, over a number of years - also great staff).