Oreillyauto Reviews 

They know what they are talking about. Very helpful.

I have ordered several times for brake pads for my 2016 Harley Davidson Street Glide either on line or in the store. Today I have ordered the same thing and the brake pads were not right. Online and in the store computer has the brake pads but not the right ones. I don’t know why but for some reason they changed the part number and pads. For the compatibility for the Harley Davidson motorcycles listed they will not work or fit. I highly recommend that the individuals who are in charge of purchase orders need to review their system and make the necessary adjustments

I was ignorant enough to think that the store in Centennial Hills got better. LMAO What a clow show this place is. Dont shop there, they dont even wat customers or they would change the shitty way this store is run. STAY AWAY

While on my way to work on 2/2/2026, my battery light came on. I stopped at O'Reilly located at 891 Battle Street in Talladega (where I purchased my battery). Matthew was very professional and provided me with excellent customer service. He went above and beyond to ensure my car did not leave me stranded. He is a very valued employee and should be acknowledged as so.
Sincerely,
A very happy customer.

The Assistant Store manager sold me the wrong fluid for my $100,000 truck, which cost me $250 to repair. The District Manager, Michael Walters, advised me through the Store Manager to have the truck fixed, and they will reimburse me for the costs. I did so. Waited three months, and then the Regional Manager, Chance Alford (who never called me), said that he would fire the store manager if they reimbursed me.

I would not advise anyone to purchase from O'Reilly Parts, as it could literally destroy your vehicle. These people are not honest and do not stand by their word. Very disgraceful!

Steer clear of this place. I sent my daughter—who’s learning how to take care of her vehicle—to pick up an O‑ring for a dipstick. She walked in fully prepared, with the dipstick and the exact part number in hand. Max, the counter salesperson, told her he “didn’t feel like helping her” and sent her away without even attempting to look it up.

When I called to follow up, Max challenged me to “call corporate” and insisted he doesn’t take parts off cars. I explained again that the dipstick was literally in her hand with the correct part number, and he still dismissed it, laughed, and repeated that I should call corporate. When he said he doesn’t take parts off cars, I asked about batteries, and he added that they only help with the parts they feel like doing.

If a salesperson can’t value their customers—regardless of age or gender—then they don’t deserve our business. I won’t spend another dime here. Advance Auto and other stores consistently go out of their way to help, while this location has an employee who jokes around and refuses to assist a young girl simply because he “doesn’t feel like it.”

Good luck. You’ll need it. I'll never go here again, nor will my friends that all work on cars. we are done with O'Rielly's, thanks Max D.

I was driving in the rain when the windshield wiper of my rental car flew off of the clip. After my girlfriend called a few places, she was told by a number of places that they weren't sure if they had the wipers for this car (a Nissan Sentra). She finally reached George at O'Reilly's in Seven Hills, Ohio who said, "bring it on in and I'll take care of it." Sure enough, after literally a minute or two I had a new wipers that George installed free-of-charge (for the installation). George was great and I wouldn't hesitate to go to this O'Reilly's again, even if it took me a little out of the way.

If i have to call for a price looking at the website I won't waste my time. Autozone and advance and other auto related stores give you pricing without calling. Last time I ever use O'Reillys.

Customer service from the bar to the front desk was what other pub standards should follow nothing to much trouble on holiday from uk keep up the good work

Adrian, he was so helpful and polite. He assisted me in what I came in store for. He knew exactly what I needed and showed me how to use it as well. (Store 5522). Thank you so much, we need more people in customer service to take the time.

I called O’Reilly Auto Parts for part # MOOG K6187T (Idler Arm) . O’Reilly matched the price and I said I’ll be in. Upon entering the store I asked for the part and someone brought out a Master Pro idler arm. I was just ready to pay when I looked at the box and it said Master Pro. I said I asked for the MOOG. Then , the counter person said that will be more money. I said I specifically made mention of MOOG and the part number to the counter person via the telephone. The manager said he could not match the price given him.

I wasted my time, gas and lost money in not being able to receive the correct part. I filed a document online to O’Reilly and never heard from them. I called also in speaking with Stephanie as she said the district manager would be in touch with me within twenty-four hours. Never heard from anyone, nor did any ever address this issue.

* I can corroborate every word verbatim for all my calls are logged. We shall not be bringing any customer support to O’Reilly. This is the classic bait and switch method. O'Reilly Auto Parts seeks to entrap the unsuspecting. We would not at all recommend O'Reilly Auto Parts: "Inferior parts substituted for genuine O.E.M. parts".

* Pictured is the correct part I did not receive from O'Reilly but purchased at Home Depot in Warwick, a trustworthy store. *Apparently, O'Reilly does not wish to display the correct part, rather only to hide the truth.
* O'Reilly Auto Parts "does not" match prices, rather pretending to do so under false stipulations. Below are the facts.

"Prices For MOOG K6187T"-
O’Reilly : $53.99
Summit Racing: $28.99
Amazon: $23.79
Jegs High performance: $30.99
CARid: $26.99
Home Depot: $23.74
Why would anyone consider or trust O'Reilly Auto Parts, only to be taken advantage of. Think twice people.

Called ahead too the Brooklyn location asked the Employee to pick a part too be picked up !arrived too get the part only to watch them stand arround bullshiting with each other ! Piss poor service! Walked out will order amazon !this was sunday oct 6 ,2025 around2:30 pm

Review:
My son, Juan, is a student and applied to work at O’Reilly. Unfortunately, the manager treated him very badly during the process. As a company that many young people see as a first job opportunity, I expected more professionalism and respect. This experience left us very disappointed.

Subject: Formal Complaint – Incident at O’Reilly Auto Parts Store #5327 (Beville Rd) on September 15, 2025

Dear O’Reilly Auto Parts Customer Service,

I am writing to file a formal complaint regarding an alarming and unacceptable incident at your Beville Road location (Store #5327) on Sunday, September 15, 2025. This matter endangered my father—a 100% disabled Navy veteran with terminal prostate cancer—and caused significant stress and hardship for our family. I request immediate investigation and corrective action.

Background
I have been incapacitated for four weeks with severe sciatica and back pain, making it impossible to replace our dead car battery myself. Reliable transportation is critical for my father’s medical care. AAA jump-started the car, and my father drove it directly to your store with both the vehicle and the old battery to ensure the correct match.

Your staff sold us the wrong battery. When asked about installation, the employee falsely claimed the job was “too hard” for O’Reilly and that the air filter box would need to be removed. In truth, the procedure required only removing a single bracket bolt—a basic step on nearly every vehicle. Because of this incompetence, I was forced to install the battery myself despite my injury.

Attempts to Resolve
When I called the store, the employee was rude and refused to help. I then contacted customer service around 4:00 PM. Their only suggestion was for me to purchase a second battery online and wait for Instacart delivery—completely unworkable at that hour. As my father’s VA-registered caregiver, I cannot be left without a functioning vehicle.

Escalation at the Store
I returned with the incorrect battery to resolve the matter personally. Anticipating problems, I recorded the encounter on video. Instead of addressing the issue, your employee escalated it:

He argued rather than assist.

He ordered another employee to photograph our vehicle, clearly to antagonize.

He then called the police and falsely claimed I had threatened him.

Filing a false police report is a serious offense. Such behavior placed both me and my veteran father at genuine risk of harm. We left before officers arrived (after waiting 15+ minutes) to protect our safety. I am now pursuing the official police statement to confirm exactly what was reported.

Requested Actions
This situation demonstrates severe failures in customer service, training, and professionalism. I demand the following:

Immediate suspension of the employees involved pending investigation.

Direct contact from the district manager and escalation to senior leadership, as I have heard nothing after four days.

Full reimbursement for the incorrect battery, AAA service, and compensation for the unnecessary hardship caused.

A written corrective action plan, including retraining on installation procedures and de-escalation.

I have preserved video evidence and will share it publicly if this is not resolved. I am consulting with Morgan & Morgan regarding legal options for harassment, endangerment, and emotional distress. Formal complaints are also being filed with the Better Business Bureau, Yelp, Google, and the Florida Attorney General’s Office.

O’Reilly Auto Parts has lost our business permanently due to this ordeal. What should have been a routine purchase turned into a threatening and dangerous experience. I expect immediate action and a written response within 10 business days.

After another auto parts store had sold me two identical parts that were labeled as different manufacturers.the guys at oreilly showed me how to cross reference part numbers and were able to get me a part that actually works . Good vibes from professionals 10/10 would recommend!

I purchased a “rebuilt starter” on 7/31/2025 from “Chuy” at store 4708 O’Reilly auto parts. The starter they sold me left me stranded on 8/13/2025. I attempted to return their defective starter with receipt and “Dario” at the same location refused to accept my return stating this wasn’t the same starter sold to me. I explained I purchased this starter as a rebuilt and this is what was given. Return was refused and they would not take responsibility for their defective product. BUYER BEWARE, OREILLY’s WILL NOT STAND BY THIER PRODUCT AND WILL NOT REFUND WITH OR WITHOUT RECEIPT. Bad business and I will not step foot in another Oreilly Auto Parts ever again. I will even advise my employer (US Gov) to not do business with OREILLY’s as they don’t honor or stand behind their products.

El 31 de Julio compré un motor de arranqué de este local. El motor de arranque estuvo defectuoso y me dejó en la calle. Tuve que comprar otro motor de arranque y intenté devolver el motor de arranque y me negaron la garantía y no me quisieron devolver mi dinero. NO LE COMPRAN PARTES A ESTOS LADRONES QUE SI TE SALE DEFECTUOSO, CON O SIN RECIVO TE QUIEREN DEVOLVER TU DINERO.

The folks at store 6469 in Kershaw South Carolina went out of their way to help me get the right part for my 95 Jeep.

Store: 6168 Invoice #: 239964
Placed online order mentioned above. 2 cans out of 6 of tire spray came with no caps and employees explained to my pick up folks it comes that way. Cans appear used and cannot store properly without lids, just BS.

MALE EMPLOYEE ANSWERED PHONE WAS VERY RUDE. MY HUSBAND CALLED ABOUT A WASHER FLUID CAP, THE GUY TOLD HIM HE DID HAVE ONE AND IT WAS $14.99. I CALLED BACK TO MAKE SURE BEFORE HE DROVE 25 MINUTES TO PICK UP. THE SAME GUY ANSWERED AGAIN AND TOLD ME THEY DID NOT HAVE ONE AND SOMEONE HAD CALLED ALREADY ABOUT THE SAME THING. MY HUSBAND CALLED BACK TO SEE WHAT WAS GOING ON BECAUSE WE HAD BEEN TOLD 2 DIFFERENT THINGS. THE SAME GUY TOLD HIM NO HE DIDN'T HAVE ONE AND WHAT WAS UP WITH PEOPLE CALLING ABOUT AN AVALON WASHER CAP. VERY RUDE AND LIED AT FIRST ABOUT HAVING THE CAP.

Tonight I took oil to O'Reilly's to be recycled, the attendant starts yelling at me asking where I got the oil, I told him out of a tractor, he then states that they only take oil from people who buy oil and starts screaming DIY DIY DIY, I asked what he meant, he screams DO IT YOURSELF, I asked him to show me where it states that as no other employee has asked where the oil came from or if i purchased oil from them and plus I have purchased oil, filters, transmission fluid starters and parts. He said we will no longer take your oil, this is the last time. I told him this will be the last time I purchase anything from this store, there is no reason to act like I stole used oil to bring it in to be recycled.