The Electric Heating Company Ltd Reviews 

I had a problem with my boiler and found it very difficult with anyone to look at it, or knowledge on it.

Rob Sale was fantastic. He talked through the electrician, what to inspect on the system, found the fault and supplied me the part, next day.

Fantastic service, and so refreshing to receive such personal service in this modern digital world.

Another first class service from the professionals I always use this company for electric radiators and nothing seems to be a problem, radiator delivers as promised the very next day and John Webb is a star performer nothing is a problem to him, keep up the good work

Alex from Falkirk

Great website backed up by quick answering landline staff if needed, fast APC delivery and products that do what they say. Thank you EHC team.

Excellent customer service.
I would definitely use again.

Very good experience with this company, excellent communication from order to delivery.

Exceptional electric radiators that are very easy to control via the App and produce great output. The EHC Team were also very helpful and I would highly recommend.

So far all good 👍 the people Iv felt with on the phone or on line have been brilliant! Delivery was spot on and the delivery guy was mega helpful with dropping pallet off.
Iv not had the boiler or tank fitted as yet that’s being done next week but if all goes aswell as it has so far I’m sure there will be no problems.

Absolutely fantastic in every way. Always very helpful and very knowledgeable

Very quick delivery with great communication from the sales team. There was a problem with the delivery which was due I'm sure to the courier. It was all sorted out efficiently.
I've had these heaters for 8 years and they are excellent.

I would like to thank John and his team for getting me up and running again, no probs to them, friendly and so helpful as always..

Thanks john

Everything is good until delivery then only delivered to roadside is a let down. thanks for your reply that is the answer I expected but doesn't help me when the delivery put it at my front entrance which was fine I knew it was going there so I arranged for it to be taken to my flat. I had just purchased a item from your company for over £500 so it wasn't cheap maybe ask them to improve their insurance or get a different company just a thought

Brillaint and patient technical support. Reassuring and working with me to find a fault which ended up being a bent pcb connector pin (which was faulty at manufacture or for some reason electrician fitting the boiler unecessarily removed connector and bent pin when re-inserting connector) . Dont know which. Straightened pin and and controls now working .

The service was amazing. From minute to minute they resolved the problem. The delivery for a new boiler came next day. I highly recommend this company for everyone as the service is amazing.

We ordered a part for our boiler and it arrived very promptly. It then transpired this was not the issue with the boiler so we returned the part for a full refund. The customer service team were extremely helpful despite me being a few days late to return the item due to family circumstances. Great customer service and I would not hesitate to use them again.

Ordered a PCB for my boiler. I had special delivery requirements due to the country lane I live on. EHC were superb in their communication and, at my request, passed my phone number onto the courier in case of difficulties. The PCB arrived within 2 days as promised. Really good customer service from EHC

Ordered two new radiators from EHC, which arrived promptly the next day. Unfortunately they were cosmetically damaged during transit, but their customer support was fantastic at replying quickly, organising a replacement and collection, all within two days of the original delivery date. John Webb provided excellent support and communication throughout.
I would recommend this company highly.

I called around 4 years ago and spoke to John in technical. He was mega helpful and sorted my problem out. I was really pleased to be dealing with him again today. Very knowledgeable and helpful, my new pump is arriving tomorrow!
Always a pleasure to deal with.

Very quick and helpful support on technical hotline. The delivery company used (APC) have been slightly problematic on multiple occasions (late or missing deliveries), suggest reviewing. Thanks

Bought a heater in December wouldn’t work by February, I rang and spoke to technical who asked me to test the heater, I left my number and nobody has rung me back since, as I’m caring for my mother and wife my time is rather restricted so, I bought another just for ease of fitting!! You get one star because of your previously woeful customer service and faulty product, so let’s see if this one lasts longer than 2 months!