Encore Estate Management Reviews 

I would like to express my appreciation for the excellent service provided by the night concierge Umair khan at the Sandown house, Staines TW18. He was professional, attentive, and very helpful during my stay. He handled every request promptly and with a positive attitude. His support and dedication are truly appreciated.

Helen Emery at the concierge desk at The Waterside Apartments in Nottingham is always extremely helpful, patient and on hand for any urgent tasks. Always happy and great sense of humour too, and can be fully trusted. We are delighted to have her, long may it continue.

Ella is great.She is contactable and responds speedily to any queries we raise with her and find that action is taken without us having to resend the problem .She has a bright and friendly personality and has made a good start in her role as an Encore Estate Manager at Highsett , CB2 1NX

I just want to say that the concierge staff in my building
(Pearson Building) have been so helpful and always go beyond the call of duty to assist me if I require it. Edward & Junal, in particular, have been brilliant and they are always receptive to my comments and feedback. Thanks for all your hard work.

I have been living on the Badersfield estate for around 3 years and the work that our ground maintenance staff (James & Cheyenne) put into keeping the estate looking immaculate never ceases to amaze me. They are out in all weathers and are always very approachable. They are a testament to the company.

The same also goes to all the Encore office staff and Abbie who is always on hand if there is an issue.

Umair khan from sandown house, very polite, helpful, and professional throughout. He made everything easy and were always ready to assist with a smile. Truly great service!”

I lived in Sandown house for four years. It always felt like home. The concierge guys were amazing , helpful, there whenever needed to provide us with the assistance and info. we asked for. All members were amazing, but let me mention Omair Khan, Lazrows and Andrew, those guys I will never forget.

I have been living at Glasswater for about 3.5 months and I cannot fault the service that is provided by all the team, Nad, Sajed, Muhammad and Suki. They are always pleasant and go over and beyond, fantastic job guys.

Concierge management and services is good. Responded well to any questions, concerns, or problems I had.

All members of the team are helpful and co operative.

Amazing service; really happy.

Particularly from Nadeem, Mohammed, Sajid Kamil. Thanks to them all!

I just wanted to say thanks for all the great work and effort that Kaleigh Cowan is putting in on our behalf at St James Quay Norwich.
We have noticed a great deal of improvements and actions in the recent past, and it all coincides with Kaleighs arrival to take responsibility for our development for Encore.
From car parking, gardens, inspection routines, installation of key safes for water and electricity meters, rolling redecoration plans to simple cleaning regimes for bins and bin stores to highlight a few.
I dare say she spends most of her day fielding problems, issues, complaints and moans, as is the nature of customer care, so I thought it only fair to give her credit when it is due, and compliment her on her work for us, and say a massive thankyou to her for always having such a professional, proactive and always polite approach. Good luck to her….

We have just changed over to Encore from our former managing agents, and they have managed what was a difficult transition extremely well to date. In particular, we have been very impressed by our property manager Shannon Raven, who has gone above and beyond to reassure leaseholders that we are in safe hands after our previous negative experience.

Helen communicates with me through what’s app on things taking place onsite and with the arrival of any parcels, has also provided me with knowledge on the local area etc..

She always replies promptly and does a great job..

The service is fabulous, we've got well take care of things we need assist Andrei and Alina did the best job in their field. Everything always go smoothly.

Thank you.

Encore took over the Management of Victoria Court at the beginning of this year.
Shannon is our representative and is very good at her job.
She’s always available is we need to speak urgently and responds to any enquiries quickly and thoroughly.
In this day and age when there are so many rogue managing agents, she is a breath of fresh air.
Peter and John - Victoria Court.

Encore provide a great service with regard to property management. Encore have worked at Keephatch House, Wokingham for many years. The directors of Keephatch have worked well with the Encore team over the years but a special recommendation must go to Leanne Griffin our Estate Manager who communicates clearly and efficiently with us to maintain our property. The fact that Leanne is proactive in her approach raises the bar in relation to the service provided by Leanne and the Encore team. Great work ethics, keep going as always, well done on a great job. Quick efficient service.

Since we moving to Encore in November 2024 we have been very satisfied with the service we've received. Quite simply, Shannon Raven is the best property manager we have ever worked with: very much on the ball.

We’ve lived in an Encore Estate Management building in West Croydon for the past 2 years, and Edward the concierge has genuinely made a big difference to day-to-day life here.

He’s consistently warm, approachable, and always up for a friendly chat, no matter how busy the day is. He goes well beyond expectations — bringing packages up when he doesn’t need to, and often opening the door just as he notices residents heading out or coming in.

What really stands out is how kind and patient he is with our children. When they’re babbling away at him or trying to grab everything in sight, he always takes it in stride, acknowledges them properly, and even brings out little things for them to play with. It’s those thoughtful, human touches that make such a difference.

Edward helps make the building feel welcoming and cared for, and it’s clear he takes pride in what he does. Encore are lucky to have him.

Encore took over managing our block of 14 flats in January 2026. One of the reasons prompting the change was having Shannon as our Property Manager. She knows her stuff. She is now working very hard to get everything up to date and running smoothly.

We’ve lived in an Encore Estate Management building in West Croydon for the past 2 years, and one of the biggest highlights has been Edward, the building manager/concierge. He is always friendly, welcoming, and genuinely happy to help.

Edward consistently goes above and beyond for residents. He has brought packages up for us when he absolutely didn’t have to, and he practically opens the door the moment he sees us walking toward the building. It’s the small thoughtful things like this that make such a difference day to day.

He is always a delight to interact with and truly makes the building feel like home. Encore is lucky to have someone as dedicated and kind as Edward representing their team. Thank you, Edward, for all that you do!