It would have been 5 stars, as the evaluator arrived on time and did his job prudently, but the accounting office decided to double charge me, and not saying anything until I found out from my credit... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The service we received was brilliant. The estate agent quoted me much more for the same service, I put my details in on line and was contacted straight away by phone and offered a date the following... Toon meer
Bedrijf heeft geantwoord
Was v straightforward to organise. We thought it reasonably priced. We did get 'chased' a bit before going ahead but couldn't move any quicker than we did. Ryan was quickly in touch but there didn't... Toon meer
Bedrijf heeft geantwoord
They got back to me immediately with a proposed visit date and time. The visit was done and the certificate updated online in less than 5 working days. What more do you want?
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over energyperformancecertificates.co.uk
Geschreven door het bedrijf
energyperformancecertificates.co.uk is an Eco Approach and PropCert company, specialising in a range of property certificates and services including;
-
> Solar
> Air Source Heat Pumps
> EPCs
> EICRs
> Gas Safety Certificates
> New Build Services + more
Contactgegevens
182a High Street, BR3 1EW, Beckenham, Verenigd Koninkrijk
- 0203 397 8220
- support@energyperformancecertificates.co.uk
- www.energyperformancecertificates.co.uk
4,4
Uitstekend
28K reviews
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Fast efficient service.
10 september 2026
Antwoord van energyperformancecertificates.co.uk
Thank you for your lovely 5-star review! We’re really pleased to hear you found the service fast and efficient. We truly appreciate you taking the time to share your feedback. ⭐
If there is anything else we can do, please email info@propcert.co.uk.
Hayley
Customer Service Manager
Antwoord van energyperformancecertificates.co.uk
Thank you so much for your 5-star review ⭐
We’re delighted to hear you found our service very efficient. We really appreciate you taking the time to share your experience with us, and we’re pleased we could make the process quick and straightforward for you.
If there is anything else we can do, please email info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
Antwoord van energyperformancecertificates.co.uk
Thank you for taking the time to leave your review!
Joe Brennan
Head of Compliance and Certification
There were inaccuracies on the EPC; now correcteded
There were inaccuracies on the EPC. I have raised them direct with the Assessor as well as Energy Performance admin. . . now corrected and this Review updated. The problem I raised with the Company that triggered the inaccuracy on my first EPC is not allowing Assessors sufficient time to assess slightly larger properties such as mine in a defined 25 minute 'slot'.. so be cautious if your home is above 250 square metres in size would be my advice
9 september 2026
Antwoord van energyperformancecertificates.co.uk
I'm sorry to hear about your experience and sincerely apologise for the lack of response you have received. We completely understand how frustrating this must be, particularly when you are preparing to sell your property and need to ensure your EPC is accurate.
We would really like the opportunity to look into this for you and see what has happened. Please email us at info@propcert.co.uk with your order ID and the full property address, and we will investigate this further as soon as possible.
We are sorry again for the frustration and inconvenience caused and appreciate you bringing this to our attention.
Kind regards,
Hayley
Customer Service Manager
Antwoord van energyperformancecertificates.co.uk
Thank you for taking the time to leave your review!
Joe Brennan
Head of Compliance and Certification
Easy to book and arrange
Easy to book and arrange, far more responsive and better priced than the local companies
7 september 2026
Antwoord van energyperformancecertificates.co.uk
Thank you for taking the time to leave your review!
Joe Brennan
Head of Compliance and Certification
Antwoord van energyperformancecertificates.co.uk
Thank you for taking the time to leave your review!
Joe Brennan
Head of Compliance and Certification
The work was completed quickly
The work was completed quickly and professionally. The employee was very respectful, and I did not experience any inconvenience or problems.
31 augustus 2026
Antwoord van energyperformancecertificates.co.uk
Thank you for taking the time to leave your review!
Joe Brennan
Head of Compliance and Certification
The person arrived on time and was very…
The person arrived on time and was very clean and tidy and did all the checks which were required.
7 september 2026
Antwoord van energyperformancecertificates.co.uk
Thank you for taking the time to leave your review!
Joe Brennan
Head of Compliance and Certification
Friendly understanding and explained…
Friendly understanding and explained everything top guy
7 september 2026
Antwoord van energyperformancecertificates.co.uk
Thank you for taking the time to leave your review!
Joe Brennan
Head of Compliance and Certification
Good prompt service throughout
7 september 2026
Antwoord van energyperformancecertificates.co.uk
Thank you for taking the time to leave your review!
Joe Brennan
Head of Compliance and Certification
not enough interest was shown by the…
not enough interest was shown by the surveyor. things were missed that could have been put on the report.
13 augustus 2026
Antwoord van energyperformancecertificates.co.uk
HI Lucy,
Thanks for your review.
Sorry to hear that your experience was not a positive one and there may be some omissions from your EPC.
I will get someone from the team to give you a call tomorrow to discuss and see if we can put things right for you.
Best Regards,
Joe Brennan
Head of Compliance and Certification
After initial delay you allocated a new…
After initial delay you allocated a new assessor who turned up on time and posted the cert promptly
27 augustus 2026
Antwoord van energyperformancecertificates.co.uk
Thank you for taking the time to leave your review
Joe Brennan
Head of Compliance and Certification
Easy to book online
Easy to book online. Received a call from the engineer quickly afterwards.
28 augustus 2026
Antwoord van energyperformancecertificates.co.uk
Thank you for taking the time to leave your review
Joe Brennan
Head of Compliance and Certification
All pretty intuitive and easy
28 augustus 2026
Antwoord van energyperformancecertificates.co.uk
Thank you for taking the time to leave your review
Joe Brennan
Head of Compliance and Certification
Great service
Great service. I ordered an EPC on one day. A property visit was arranged for the next day and later that same day I had the EPC. Excellent
27 augustus 2026
Antwoord van energyperformancecertificates.co.uk
Thank you for your positive review!
Would avoid and not recommend
Had the quote for the EPC and they call you within 30 seconds for payment (maybe should have seen that as the first red flag).
Took several days to get an appointment booked so when an appointment was finally booked and the surveyor came that was over a week later.
Still no EPC report over 3 working days later although their website claims to have a 24hr turn around and this was advised over the phone. It then changed to 2 working days and now they’re advising it’s 3 working days..
would not recommend and would advise to avoid and use someone else.
26 augustus 2026
Review zonder uitnodiging
Antwoord van energyperformancecertificates.co.uk
Good afternoon.
Thank you for taking the time to leave a review. We have requested more information so that we can locate your order and expedite this for you
We apologise for the delay.
Best Regards
Joe Brennan
Head of Compliance and Certification
Antwoord van energyperformancecertificates.co.uk
Thank you for your positive review!
Poor quality service and zero response
I was initially impressed with the website and booking process, but unfortunately my experience with the EICR remedial work has left me very disappointed.
I paid £189 for an EICR. The result was then presented to me prominently as “UNSATISFACTORY”, so as a responsible landlord I naturally assumed remedial work was necessary and promptly paid a further £212.89 through their system.
I subsequently discovered that the work carried out amounted to replacing a faulty socket and a light switch with a small crack. More concerningly, when I looked carefully at the electrician’s report, the overall assessment appeared to state “Satisfactory.”
I contacted the electrician twice for clarification and received no response. I then contacted the company explaining my concerns and asking them to clarify why the EICR had been presented as unsatisfactory and to review the remedial charge. I have followed up and, so far, have not received a satisfactory response.
I accept that I should have scrutinised everything more carefully before paying, but I also think customers should be given very clear information about whether remedial work is actually required for compliance or is simply minor/recommended work.
It’s particularly disappointing because I liked the service initially and would happily have used the company again. Unfortunately, this experience has undermined my confidence in doing so.
26 augustus 2026
Antwoord van energyperformancecertificates.co.uk
Hi Jo,
We are so incredibly sorry to read your review and to hear about your experience. We completely understand why this situation has left you feeling disappointed and frustrated, particularly after you were initially happy with the booking process and service.
We sincerely apologise for the confusion surrounding the EICR outcome, the remedial works and, most importantly, the lack of response you have received when trying to get clarification. We absolutely appreciate that, as a landlord, you acted responsibly based on the information presented to you and arranged the remedial work promptly. You should not have been left chasing for answers afterwards, and we are genuinely sorry that this has been your experience.
We would really appreciate the opportunity to have this looked into further for you by our Electrical Team. If you would like us to investigate the EICR findings, the remedial works completed and the charges in more detail, please email electrical@ecoapproach.co.uk and the team will be happy to review everything with you.
We are truly sorry that an experience which started so positively has left you feeling this way and has affected your confidence in using us again. Thank you for taking the time to share your feedback and bring this to our attention. We genuinely value your custom and would really welcome the opportunity to look into your concerns properly.
Once again, Jo, please accept our sincerest apologies for the frustration and disappointment caused.
Kind regards,
Hayley
Customer Service Manager
A very smooth experience
A very smooth experience. I went on the website, booked my request and received a phone call within 48 hours.
Very happy.
24 augustus 2026
Antwoord van energyperformancecertificates.co.uk
Thank you for your positive review!
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