This organisation had very outdated and incorrect information about me. Their old data caused a lender to decline my application. The Equifax customer service is very poor, slow and completely misses... Toon meer
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Lees wat reviewers zeggen
My credit cards were not showing. Equifax worked out that the credit card company had not sent them (or other credit reference companies) details and advised me to contact the credit card company. A... Toon meer
Just really easy to set up an account, navigate the options and needed to raise a case which was also easy to do. Being kept informed of case progression throughout. Really impressed Overall gr... Toon meer
Bedrijf heeft geantwoord
Every single interaction I've had with Equifax has been bad. Any correspondence results in no issues being solved, their solution is always to go speak to someone else. I don't Equifax can actually do... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Kredietinformatiebureau
- Alternatieve financiële diensten
- Kredietregistratiebureau
- Niet-bancaire financiële diensten
Over Equifax
Geschreven door het bedrijf
Our Equifax Credit Report & Score has been built to be more usable, accessible and accurate than ever, featuring a credit score which is out of 1000 points. Our enhanced Equifax Credit Report also includes a range of Identity Protection Features as well as access to our highly experienced call centre Support Team.
Having access to your credit report will show you areas in your financial life that can affect your credit score. We explain how the Equifax Credit Report & Score works and how you can use it to help manage your financial information.
*Your first 30 days are free then it’s £14.95 per month. You can cancel at any time.
If you would like to discuss a query, raise a data dispute or make a complaint, you can do so by visiting our Online Help. This facility is free to use and you do not need to be an Equifax customer. Online Help also has lots of FAQ's which may answer your questions.
Contact
Visit Online Help for information.
Contactgegevens
Verenigd Koninkrijk
- www.equifax.co.uk
3,3
Gemiddeld
5K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
My experice great because i sent to…
My experice great because i sent to change my new address withing 10hrs the responsed was so fast as rocket to space.thanks equifax.
13 augustus 2026
Review zonder uitnodiging
Antwoord van Equifax
Hi there,
Thanks so much for taking the time to rate us and for your very kind comments, we really appreciate it. We’re always looking at ways to improve and develop our service and your feedback will help us.
I'm delighted that your address was updated so quickly. I hope that you will continue to find Equifax of value and that we can continue to assist with any future queries.
Thanks again for the review and if ever you have any questions about how our features can help you further, please feel free to contact using Online Help.
Kind regards,
The Equifax Team
No a fan at all find the site awful to…
No a fan at all find the site awful to use very confusing
14 juni 2026
Antwoord van Equifax
Hi there,
Thank you for taking the time to leave your feedback. At Equifax, we want to make sure our users are front and centre of our thoughts when improving our service. In this instance, it seems our service did not quite measure up to your expectations.
We’d be happy to discuss your feedback further so feel free to reach out via our Online Help page.
Kind regards,
The Equifax Team
Incorrect information on my file and it…
Incorrect information on my file and it is proving impossible to correct it. I have requested that my ex-wife is removed from being connected to me and a fraudulent hard search removed from my account.
It seems impossible to get anyone to actually action these changes and now my cases are not visible at all on their website so I cant see updates. One case was simply just marked as correct and immediately closed. They have now put a notice of correction on my file which is causing legitimate applications to be instantly rejected.
5 augustus 2026
Antwoord van Equifax
Hi there,
Thanks for taking the time to leave your feedback. Customer feedback, whether positive or negative, is invaluable in helping us improve our service and we really appreciate your comments.
I’m sorry that your experience with Equifax hasn't met your expectations. We're currently investigating this for you and will be in touch with updates on your case.
In the meantime, if there’s anything you feel you need to add, please don't hesitate to get in touch with us using the contact details on our Online Help platform.
Kind regards,
The Equifax team
Absolutely shit reported information on…
Absolutely shit reported information on my report twice as incorrect no help what so ever no proper explanation and they want you pay for this service total rip off anyone got a complaints direct email for them
13 augustus 2026
Review zonder uitnodiging
Antwoord van Equifax
Hi Kirsty,
Thanks for taking the time to leave us a rating and some feedback, we appreciate it.
I'm afraid you haven't left us enough information to locate your Equifax account. We're keen to assist you so please feel free to get in touch using online Help. Trust Pilot comments are not linked to Equifax systems so please be sure to explain your issue in full when you get in touch.
Kind regards,
The Equifax Team
Thank you for the Customer service
Thank you for the Customer service. Thank you for the person come back to me after we are sorted out the problem and updating our details. Many thanks. Hariam Omar
5 augustus 2026
Antwoord van Equifax
Hi Hariam,
Thanks so much for taking the time to leave us a rating and for your kind feedback. Your comments are much appreciated and we’ll be sure to share them with the team.
I hope we continue always to meet your expectations in future. If you have any further questions, feel free to reach out via our Online Help page.
Kind regards,
The Equifax Team
you stick up for lying bullkies like…
you stick up for lying bullkies like moneybarn who trash peoples credit
12 augustus 2026
Antwoord van Equifax
Hi Simon,
Thank you for taking the time to leave us a rating and a comment.
I'm really sorry that your experience with Equifax has not met your expectations.
We’re keen to listen to all feedback. If there’s anything in particular you’d like to raise with us, we’ll be happy to do what we can for you. Please let us know using Online Help, as Trust Pilot comments are not linked to Equifax systems.
Kind regards,
The Equifax Team
Inaccurate Data / Appalling Service
Inaccurate data. Appalling service.
I would encourage anybody who has the misfortune to have to deal with this business to exercise their Right to Erasure under GDPR (google "ICO Right to Erasure").
13 augustus 2026
Review zonder uitnodiging
Antwoord van Equifax
Hi there,
Thank you for taking the time to leave us a rating and a comment.
I'm really sorry that your experience with Equifax has not met your expectations.
We’re keen to listen to all feedback. If there’s anything in particular you’d like to raise with us, we’ll be happy to do what we can for you. Please let us know using Online Help, as Trust Pilot comments are not linked to Equifax systems.
Kind regards,
The Equifax Team
Antwoord van Equifax
Hi there,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards,
The Equifax team
Data protection disaster
I moved house in 2024, Equifax had the right street name and house number, but in a different town in a different county, but at least it was in Wales. They tried blaming organisations that supply information to them despite those same organisations confirming to me that they supplied the correct information. Took Equifax about 3 months to sort, after asking for proof of address on multiple occasions, and ignoring each one, before asking me to prove I didn't live at the wrong address. They eventually rectified everything, but not before I threatened them with the Information Commissioner.
Jump forward 2 years and I check my credit report, only to find they've linked me with a different address, this time in Plymouth, a city in which I've spent all of maybe 5-6 hours, back in about 1998. I raise a support ticket over the wrong address and two days later I receive a response. Which details the credit history of someone completely different.
This company have serious data protection issues, especially given they are one of the principal credit reference agencies in the UK, and the information they provide to their customers has such an impact on ordinary people. And yes, I have reported them to the Information Commissioner (again), and will be contacting the resident at the Plymouth address informing them that Equifax are sharing personal data with random people off the internet.
12 augustus 2026
Review zonder uitnodiging
Antwoord van Equifax
Hi there,
Thanks for taking the time to leave us a rating and some feedback, we appreciate it.
I'm afraid you haven't left us enough information to locate your Equifax account. We're keen to assist you so please feel free to get in touch using online Help. Trust Pilot comments are not linked to Equifax systems so please be sure to explain your issue in full when you get in touch.
Kind regards,
The Equifax Team
Well logged in to get report and cant…
Well logged in to get report and cant download ir been trying for days and still no copy of report
11 augustus 2026
Antwoord van Equifax
Hi Karla,
Thank you for taking the time to leave your feedback. At Equifax, we want to make sure our users are front and centre of our thoughts when improving our service. In this instance, it seems our service did not quite measure up to your expectations.
We’d be happy to discuss your feedback further so feel free to reach out via our Online Help page.
Kind regards,
The Equifax Team
Masterclass in Bureaucratic Incompetence
Diabolical. Doesn't use the official Royal Mail address system, then refuses to verify my address because it doesn't match my bank statements... which are naturally addressed to the official Royal Mail format.
Point this out to them, and they cite "system limitations" and repeatedly close the ticket. Customer service is a complete echo chamber.
How a company can run a service so ineffectually is beyond me. I would recommend going elsewhere, but regrettably, options are heavily limited.
11 augustus 2026
Review zonder uitnodiging
Antwoord van Equifax
Hi there,
Thanks for taking the time to leave us a rating and some feedback, we appreciate it.
I'm afraid you haven't left us enough information to locate your Equifax account. We're keen to assist you so please feel free to get in touch using online Help. Trust Pilot comments are not linked to Equifax systems so please be sure to explain your issue in full when you get in touch.
Kind regards,
The Equifax Team
Antwoord van Equifax
Hi Rajesh,
Thank you for taking the time to leave us a rating and a comment.
I'm really sorry that your experience with Equifax has not met your expectations.
We’re keen to listen to all feedback. If there’s anything in particular you’d like to raise with us, we’ll be happy to do what we can for you. Please let us know using Online Help, as Trust Pilot comments are not linked to Equifax systems.
Kind regards,
The Equifax Team
Not able to download the report
I tried to download the report, but i am not able to ,i tried multiple times, but the same result
11 augustus 2026
Antwoord van Equifax
Hi there,
Thank you for taking the time to leave us a rating and a comment.
I'm really sorry that your experience with Equifax has not met your expectations and that you are unable to download your credit report. We’re keen to listen to all feedback. If there’s anything in particular you’d like to raise with us, we’ll be happy to do what we can for you. Please let us know using Online Help, as Trust Pilot comments are not linked to Equifax systems.
Kind regards,
The Equifax Team
Downloading the statutory credit report…
Downloading the statutory credit report should work. I've been trying for days and nothing. I submitted a ticket and still waiting...
11 augustus 2026
Antwoord van Equifax
Hi there,
Thanks for taking the time to leave your feedback. Customer feedback, whether positive or negative, is invaluable in helping us improve our service and we really appreciate your comments.
I’m sorry that your experience with Equifax hasn't met your expectations. We’ve recently been in contact with you.
In the meantime, if there’s anything you feel you need to add, please don't hesitate to get in touch with us using the contact details on our Online Help platform.
Kind regards,
The Equifax team
I started with Equifax in April trying…
I started with Equifax in April trying to find my late husband finance details. It has taken over 3 months. What a merry go round, I knew they had to verify me but what a performance, rang (don’t bothered call centre abroad) so couldn’t really understand the caller, was asked to send various documents, so did, ( couldn’t scan them) so posted them, was given insufficient information needed more documents, that although ‘tracked’ they lost!! Sent more documents, sorry they weren’t in date, needed more upto date documents, this they finally told me three weeks ago, If this information was given on the first phone call or email this would have been sorted quickly. Only give them three stars because I finally got the details I needed.
24 april 2026
Review zonder uitnodiging
Antwoord van Equifax
Hi Linda,
Thank you for taking the time to leave your feedback. Customer feedback, whether positive or negative, is invaluable in helping us improve our service and we are listening carefully to your comments.
In this instance, it seems our service did not meet your expectations.
We’d love to go through your feedback in more detail so please feel free to reach out to us via our Online Help page.
Kind regards,
The Equifax Team
Cancelled, Yet Still Charged
I took out an Equifax subscription on 8 July while comparing my credit score with other agencies and cancelled it on the same day. Despite this, Equifax still charged me £14.95 a month later.
I called customer service, but they couldn't explain why I had been charged. I was then told they would refund me as a “goodwill gesture”, even though the subscription had clearly been cancelled before the charge was taken. No apology was offered either.
Refunding money that should never have been taken in the first place is not a goodwill gesture.
Very disappointing customer service and experience. This says a lot about Equifax.
8 juli 2026
Review zonder uitnodiging
Antwoord van Equifax
Hi Claudia,
Thanks for taking the time to leave your feedback. Customer feedback, whether positive or negative, is invaluable in helping us improve our service and we really appreciate your comments.
I’m sorry that your experience with Equifax hasn't met your expectations. We're recently been in touch with you regarding your refund.
In the meantime, if there’s anything you feel you need to add, please don't hesitate to get in touch with us using the contact details on our Online Help platform.
Kind regards,
The Equifax team
cannot log in
10 augustus 2026
Antwoord van Equifax
Hi there,
Thank you for your feedback. We are sorry to hear you are experiencing some issues, can you try the following steps?
Restart the App: Could you try force-stopping the app and opening it again? To do this on your iPhone/iPad, can you swipe up from the bottom of the screen ( or double-tap the Home button) and swipe the app off the top of the screen.
Restart the device: If the issue continues, a simple restart of your phone can often clear temporary glitches. Please try restarting your device.
Update the app: Please check if the myEquifax app is updated to the latest version in the App Store.
Reinstall the App: As a last step for basic troubleshooting, you can try deleting the myEquifax app and reinstalling it from the app store. This often fixes broken installations.
If you've tried these steps and the problem still persists, Please contact us on 0800 688 8023.
Kind Regards,
Equifax Customer Care Team
Antwoord van Equifax
Hi there,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Stubbornly wrong
Terrible communication and no correction was made. They used a connecter to get information on my bank accounts then refused to add it to my credit report after 2 weeks of back and forth.
11 augustus 2026
Review zonder uitnodiging
Antwoord van Equifax
Hi there,
Thanks for taking the time to leave us a rating and some feedback, we appreciate it.
I'm afraid you haven't left us enough information to locate your Equifax account. We're keen to assist you so please feel free to get in touch using online Help. Trust Pilot comments are not linked to Equifax systems so please be sure to explain your issue in full when you get in touch.
Kind regards,
The Equifax Team
Raised a request to have my mortgage on…
Raised a request to have my mortgage on my account and it was handled by Angelika. She stated she couldn’t update the record as apparently the address my mortgage is registered to is not the address they have on file for me even though it’s the exact same address, made no sense whatsoever. She then immediately closed the ticket. Shocking experience and now I remain worse off for it.
5 juni 2026
Review zonder uitnodiging
Antwoord van Equifax
Hi there,
Thanks for taking the time to leave us a rating and some feedback, we appreciate it.
I'm afraid you haven't left us enough information to locate your Equifax account. We're keen to assist you so please feel free to get in touch using online Help. Trust Pilot comments are not linked to Equifax systems so please be sure to explain your issue in full when you get in touch.
Kind regards,
The Equifax Team
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