esure Reviews 

I was looking for insurance at a very reasonable price, and I’m genuinely pleased with the competitive price you offered. The process of getting the insurance was very easy and straightforward. I also found the app extremely user-friendly and easy to navigate.

I hope to continue enjoying excellent service and support from your company in the future. Thank you for providing such a positive experience.

I hope I be happy with you guys because is the first time I am happy the price is fantastic

It’s very cheap and easy to set up everything.

Best of the best

easy to get a reasonable quote strait forward questions

Quick and easy and by far the cheapest

Excellent customer service everyone working sure great service excellent like ingredients I thank everyone

if you need to change you police or need aces your online portal they don’t refer you in right department even end live chats and ask for email them but no respond on emails as well

The process was very easy and the price was much better than my renewal quote

The application was smooth, the price satisfied my budget and the payment was Swift

Quoted 998£ for premium and then asked my to pay another 247£ later saying i did not admit 3 points on my license which i did before the purchase.

From go compare site to Esure to complete my insurance very easy even for a novice like me great service

Real easy to insure with them. Hassle free and comes with an app that helps keep track of everything in one place. Great prices offered too.

The whole process was so easy and it was pleased with the quote

★☆☆☆☆

I would give eSure zero stars if that were possible.

My experience with eSure has been extremely frustrating. My motor claim (5000300290) has been ongoing since 17 July 2026, after my BMW was damaged after hitting a pothole in Bulgaria.

From the beginning, I have received repeated delays, contradictory information and statements that I believe were factually incorrect.

I was told that my vehicle had been inspected. However, when I contacted the garage in Bulgaria directly, they told me that nobody from Van Ameyde, eSure or an engineer had attended the garage or physically inspected my vehicle.

Despite this, I was later told again that the vehicle had been checked and that the problem had been assessed as a mechanical failure.

This is a very serious contradiction.

I repeatedly asked for the engineer's report and evidence showing how this conclusion was reached. I was told that the report would be sent to me immediately. Around 10 days later, I was still waiting for it.

I was also told that the damage was not accident-related and was caused by mechanical failure. But when I asked how the engineers could determine this without physically inspecting the vehicle, I was not given a clear answer.

Another representative told me that the engineering manager involved was Stuart Young. However, the person who called me had introduced himself to me as Jackie or Jack and gave me a telephone number to contact him directly. That number was incorrect. I have now asked eSure to check the call recording and confirm who actually called me.

I have also sent numerous emails about my claim and received no response to many of them. I have contacted eSure through online chat repeatedly and have been told several times that someone would contact me, that the relevant team had been contacted, or that I would receive an update. I repeatedly had to contact eSure myself because those promised callbacks and updates did not happen.

I made a formal complaint (97574981). The complaint was initially marked as resolved even though I had clearly stated that I did not accept the outcome. It was subsequently reopened. I was then told that I would be contacted within 3–4 working days, but again I had to chase eSure myself.

The most concerning part of this entire experience is the lack of consistency.

One person tells me the vehicle was inspected.

The garage tells me nobody inspected it.

I am told there is an engineer's report.

I ask for the report, but it is not provided.

I am told the vehicle has been assessed as a mechanical failure.

I ask what physical inspection or evidence this conclusion is based on, but I still have not been given a clear explanation.

I am told someone will call me.

Nobody calls, and I have to chase again.

I am told emails have been received, but many of my emails remain unanswered.

I have kept records of my communications, including online chats and details of phone conversations, and eSure has also confirmed that these records exist.

I am not saying that every eSure employee I have spoken to has been unhelpful. Some representatives have been polite and have tried to assist. My complaint is about the overall handling of my claim and the repeated contradictory or factually incorrect information I have been given.

My car has been left in Bulgaria since July while I have been trying to get a clear answer.

After all this time, I still want one simple thing: a clear, honest explanation supported by the actual evidence and the engineer's report.

I would strongly recommend anyone considering eSure to carefully consider the level of communication and claim handling they may experience when something goes wrong.

For me, this has been an extremely stressful and disappointing experience.

Excellent company. Really good price half my renewal price from my last provider. Very happy I changed to Esure 😊

Simple to sort very happy