ordered on line with the Solihull branch and recieved a text with in 10 minutes that money was ready to collect,i then collected later that day,Very easy and good exchange rate. The lady that served... Toon meer
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Lees wat reviewers zeggen
Looked on other sites for best rates, euro change was 2nd , I chose euro change as I have used them many times before, ordering on line and then collecting from shop, this time I ordered on line and h... Toon meer
Bedrijf heeft geantwoord
Great customer service from Helen at the Bootle Strand branch. Ordered online as online rate better than in person rate, order reasy within minutes, great service and online rate, would recommend.
Easy to order and delivered on time. Customer service good when approached with an issue. However, acknowledgement email says they will notify when despatched but they didn't, and had not heard from... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
eurochange, one of the UK's leading currency exchange experts, specialises in travel money, international payments, money transfers and remittance services for retail, business and banking customers. With over 240 branches across the UK and a strong online presence, eurochange adds value at every stage of the customer journey, with great rates and excellent service. eurochange handles thousands of transactions each day across more than 50 currencies – the widest range on the market – including US dollars, euros and Turkish lira. Customers can buy travel money in cash or via the eurochange Travel Money Card, powered by Mastercard®. We also offer Western Union money transfers, enabling customers to send and receive funds globally.
Contactgegevens
SG1 2EF, Stevenage, Verenigd Koninkrijk
- +44 (0) 333 2401687
- customer.support@eurochange.co.uk
- www.eurochange.co.uk
4,7
Uitstekend
26K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 73% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Fast efficient service and great prices
13 oktober 2026
Antwoord van eurochange
Thank you for your review! The eurochange Team
Antwoord van eurochange
Hi! Thank you for your kind words! We love hearing feedback like this and can’t wait to help you again! 😊✨
Many thanks,
eurochange
It was a good experience
It was a good experience. Used them multiple times. So quick and easy. Friendly staff
24 oktober 2026
Review zonder uitnodiging
Antwoord van eurochange
Thank you for the amazing review! We’re so happy you had a great experience—come back anytime! 😃✨
All the best,
eurochange
Everything smooth
Everything smooth
only thing my Euros had large amounts of €50 notes some shops will not accept €50
due to large counterfeit notes in Spanish areas inc canaries so 2x€50 =€100 Also 5x€20 =€100
More €20 suppled
makes life less embarrassing
For you more to count
For me Easier to spend thank you
Regards JDC
12 oktober 2026
Antwoord van eurochange
Hi Jonathan, thank you for your review. Please can you contact our Customer Support Team at customer.support@eurochange.co.uk, or call us on 0333 240 1687 so we can address your concerns directly.
Kind regards,
eurochange Customer Support
Branch closed with makeshift sign…
Branch closed with makeshift sign saying back in half hour (like some sort of local corner shop).
Phoned customer service who, after initially transferring me to M&S for some reason, couldn’t have cared less.
Really poor customer service.
22 oktober 2026
Review zonder uitnodiging
Antwoord van eurochange
Hi Richard,
Thank you for your feedback. We’re sorry to hear about your recent experience with eurochange.
We expect all contact centre advisors to be informative, attentive, and professional at all times, ensuring every customer feels valued and supported.
We take the care of our sales advisors very seriously as such we require them to take a welfare break during their shift and this may result in the branch being closed for a short period of time. We always aim to do this outside of peak hours to keep disruption to a minimum.
Your feedback has been shared with the branch management team to help ensure our service standards are consistently delivered.
Should you wish to discuss this further, please contact the Customer Support Team by phone on 0333 240 1687 or email at customer.support@eurochange.co.uk.
Kind regards, The eurochange Customer Support Team
Visited the Stafford Guildhall kiosk…
Visited the Stafford Guildhall kiosk this morning. Lydia was very professional and offered perfect service with a smile. Thank you!
22 oktober 2026
Review zonder uitnodiging
Antwoord van eurochange
Hi Adam, we appreciate your kind words! So glad we could help—looking forward to next time! Best wishes,
eurochange
Excellent service
9 oktober 2026
Antwoord van eurochange
Thank you for your review! The eurochange Team
Seamless process
16 oktober 2026
Antwoord van eurochange
Thank you for your review! The eurochange Team
My experience
I got a good competitive rate and the money was delivered on time to my home address which saved me travelling to the store.
16 oktober 2026
Antwoord van eurochange
Hi Em, we appreciate your kind words! So glad we could help—looking forward to next time! Best wishes,
eurochange
BEWERE USING THIS EXCHANGE BUREAU
BEWERE USING THIS EXCHANGE BUREAU, I used this exchange bureau and got buyback was charged £4 imagine my surprise when i returned my unused notes they only exchanged 30% of my original amount purchased. I contacted them as was told tuff luch should have read t&c SO JUST BEWARE ALL .
10 oktober 2026
Review zonder uitnodiging
Antwoord van eurochange
Hi John, so glad to hear you had a great experience! Thanks for your support, and we’ll be here whenever you need us! Best wishes,
eurochange
Easy to order and arrived on time
15 oktober 2026
Antwoord van eurochange
Thank you for your review! The eurochange Team
Antwoord van eurochange
Hi Arthur, thank you for your kind words! We love hearing feedback like this and can’t wait to help you again! Best wishes,
eurochange
Antwoord van eurochange
Hi Peter, we appreciate your kind words! So glad we could help—looking forward to next time! Best wishes,
eurochange
Very easy to navigate the website
Very easy to navigate the website. Easy to choose the currency you required.
Very quick postal delivery.
16 oktober 2026
Antwoord van eurochange
Hi Peter,
Thank you so much for the wonderful review!
We’re thrilled to hear you had a great experience whilst at our eurochange Ltd branch.
Can't wait to welcome you back soon! Best wishes,
eurochange
Easy to navigate the web page
Easy to navigate the web page
Excellent delivery
Competative exchange rate
9 oktober 2026
Antwoord van eurochange
Hi Sharon, we appreciate your kind words! So glad we could help—looking forward to next time! Best wishes,
eurochange
Antwoord van eurochange
Hi Richard, thanks for the lovely review! We’re thrilled you were happy with everything—looking forward to next time! Best wishes,
eurochange
Easy to order prompt delivery .order…
Easy to order prompt delivery .order every time I go hols
16 oktober 2026
Antwoord van eurochange
Hi James, thanks for your kind words!
We’re delighted you’re happy with everything—can’t wait to help you again! Best wishes,
eurochange
They were quick and efficient- as they…
They were quick and efficient- as they were last year too.
16 oktober 2026
Antwoord van eurochange
Hi Susan, we appreciate your kind words! So glad we could help—looking forward to next time! Best wishes,
eurochange
So easy to navigate and delivery was so…
So easy to navigate and delivery was so quick and easy, I expected the money to be big notes but was a good mixture of all .
16 oktober 2026
Antwoord van eurochange
Hi, we appreciate your kind words! So glad we could help—looking forward to next time! Best wishes,
eurochange
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