ordered on line with the Solihull branch and recieved a text with in 10 minutes that money was ready to collect,i then collected later that day,Very easy and good exchange rate. The lady that served... Toon meer
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Lees wat reviewers zeggen
Looked on other sites for best rates, euro change was 2nd , I chose euro change as I have used them many times before, ordering on line and then collecting from shop, this time I ordered on line and h... Toon meer
Bedrijf heeft geantwoord
Great customer service from Helen at the Bootle Strand branch. Ordered online as online rate better than in person rate, order reasy within minutes, great service and online rate, would recommend.
Easy to order and delivered on time. Customer service good when approached with an issue. However, acknowledgement email says they will notify when despatched but they didn't, and had not heard from... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
eurochange, one of the UK's leading currency exchange experts, specialises in travel money, international payments, money transfers and remittance services for retail, business and banking customers. With over 240 branches across the UK and a strong online presence, eurochange adds value at every stage of the customer journey, with great rates and excellent service. eurochange handles thousands of transactions each day across more than 50 currencies – the widest range on the market – including US dollars, euros and Turkish lira. Customers can buy travel money in cash or via the eurochange Travel Money Card, powered by Mastercard®. We also offer Western Union money transfers, enabling customers to send and receive funds globally.
Contactgegevens
SG1 2EF, Stevenage, Verenigd Koninkrijk
- +44 (0) 333 2401687
- customer.support@eurochange.co.uk
- www.eurochange.co.uk
4,7
Uitstekend
26K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 73% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
All aspects good
24 september 2026
Antwoord van eurochange
Thank you for your review! The eurochange Team
Even with software issues, Anna sorted it!
Thanks to Anna at the Banbury Branch, even with software issues, the process of changing money took longer than it should, however, she dealt with it very well. Thank you
8 oktober 2026
Review zonder uitnodiging
Antwoord van eurochange
Hi Rara, thank you for taking the time to leave us a review. We’re sorry to hear about your experience whilst at our bureau de change eurochange Ltd. If you would like to speak with a member of the Customer Support Team in more detail, you can call us on 0333 240 1687, or email us at customer.support@eurochange.co.uk.
Kind regards,
eurochange Customer Support
Market st branch York
Market st branch York
What can I say again about Vanessa and Simon, absolute first class service, friendly, and extremely helpful in getting me a great rate. Ensure these 2 staff are not let go . Thanks again Joe
8 oktober 2026
Review zonder uitnodiging
Antwoord van eurochange
Hi Joseph, thank you for the amazing review! We’re so happy you had a great experience—come back anytime! Best wishes,
eurochange
Antwoord van eurochange
Hi, thank you for the amazing review! We’re so happy you had a great experience—come back anytime! Best wishes,
eurochange
very quick and easy
2 oktober 2026
Antwoord van eurochange
Thank you for your review! The eurochange Team
Shocking admin
Shocking admin. received my confirmation code today and in same email it says I had until yesterday to collect. Good job I just went in and got on date i said I'd collect. Though the wait for staff to return to post and then ring head office was total of 40 minutes waiting.
7 oktober 2026
Review zonder uitnodiging
Antwoord van eurochange
Hi Beth,
Thank you for taking the time to provide your feedback.
We're sorry to hear about the confusion surrounding your collection and the delay you experienced in branch. We understand how frustrating it must have been to receive your collection confirmation after attending the branch, and we appreciate the inconvenience caused by the additional waiting time.
We strive to ensure that customers are kept informed throughout the order process and that collections are completed as efficiently as possible. Your comments have been shared with the relevant team for review to help us identify any improvements that can be made.
If you would like to discuss your experience further, please contact our Customer Support Team on 0333 240 1687 or email customer.support@eurochange.co.uk.
Kind Regards,
The eurochange Customer Support Team
Reliable and easy currency exchange
Smooth and easy currency exchange experience. Great customer service. Polite and patient with customers. Good rates. Fast service. Trustworthy and secure.
7 oktober 2026
Review zonder uitnodiging
Antwoord van eurochange
So glad to hear you had a great experience! Thanks for your support, and we’ll be here whenever you need us!
All the best,
eurochange
The delivery was very quick
The delivery was very quick, and reliable. I have used eurochange a few times, and would recommend to family and friends.
2 oktober 2026
Antwoord van eurochange
Hello, so glad to hear you had a great experience! Thanks for your support, and we’ll be here whenever you need us! 😃🎊
Best wishes,
Eurochange
Antwoord van eurochange
Hi! We appreciate your kind words! So glad we could help—looking forward to next time! 🙌
Best wishes,
Eurochange
Speedy delivery and great rates my go…
Speedy delivery and great rates my go to place for currency
2 oktober 2026
Antwoord van eurochange
Hi!
Thank you so much for the wonderful review!
We’re thrilled to hear you had a great experience whilst at our Eurochange Ltd branch.
Can't wait to welcome you back soon! 😊
Best wishes,
Eurochange
£720 for €1000 today
£720 for €1000 today, totally robbed, bank offering and exchange rate over £120 more. Don’t use this place
6 oktober 2026
Review zonder uitnodiging
Antwoord van eurochange
Dear Liz,
Thank you for taking the time to share your feedback.
We're sorry to hear that you were disappointed with the exchange rate offered.
Exchange rates can vary between providers and will differ from interbank or market rates displayed online. Our rates are also subject to change throughout the day in line with market conditions.
We always aim to ensure customers can review the exchange rate and final value of their transaction before proceeding, allowing them to decide whether they wish to continue with the exchange.
We're sorry that our offering did not meet your expectations on this occasion and appreciate you taking the time to share your feedback.
Kind regards,
eurochange Customer Support
Antwoord van eurochange
Hi Anna! Thank you for your kind words! We love hearing feedback like this and can’t wait to help you again!
Best wishes,
Eurochange
Very easy to use the site and the euros…
Very easy to use the site and the euros were delivered on time and when I asked them to be easy smooth service
2 oktober 2026
Antwoord van eurochange
Hello Timothy, thanks for the lovely review! We’re thrilled you were happy with everything—looking forward to next time! ✨😁
Best wishes,
Eurochange
Best rates and good service
6 oktober 2026
Antwoord van eurochange
Thank you for your review! The eurochange Team
Quick fast efficient service
6 oktober 2026
Antwoord van eurochange
Thank you for your review! The eurochange Team
Excellent service
I ordered online and was notified quickly that I could pick up my travel money straight away.
The lady who served me was so nice and very helpful.
The service from start to finish was excellent.
5 oktober 2026
Antwoord van eurochange
Hi Gail! Thank you for your kind words! We love hearing feedback like this and can’t wait to help you again! 😊✨
Best wishes,
Eurochange
Antwoord van eurochange
Hello, thanks for your kind words!
We’re delighted you’re happy with everything—can’t wait to help you again! 😊💫
Best wishes,
Eurochange
Antwoord van eurochange
Hi Saba! Thank you for your kind words! We love hearing feedback like this and can’t wait to help you again! Many thanks,
eurochange
Great service + couldn’t find a better…
Great service + couldn’t find a better exchange rate
29 september 2026
Antwoord van eurochange
Hello, thanks for the lovely review! We’re thrilled you were happy with everything—looking forward to next time! Best wishes,
eurochange
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