Exascale Reviews 

Great experience with Exascale. We work with them to provide our business customers with broadband. Fantastic service, highly recommended. I also use them for my personal internet in my house and that also works great with very decent speeds.

Was with EE prices kept going up plus no customer service
Exascale are a local company with great service and always contactable plus the speed of my broadband has doubled for less money Tom and his team are
Highly recommend

Yet again Exascale has surpassed themselves. I sent an email (Sunday) saying my service was down with in an hour i was asked to send pictures of the lights on the box. After doing this it was about 30 mins and i had a phone call . Mark introduced his self and told me he was about to leave Telford to come and check it out. Once here he done his checks and gave me the good and bad news .Bad news he couldn't do anything there and then. Good news he will be back Monday and they will stay till its done . he came this morning found the fault at a near by box and fixed it. total of 5hrs work.
The day i moved to Exascale was the best day i ever had , Truly a professional company with customer care being the forefront of their business ethics . stick your virgin broadband , and your sky and BT too .
Thanks Guys Keep it up

Tom (initially sorting out the install) and Mark (carrying out the install) we’re beyond professional. Amazing service, clean install and speeds much higher and more reliable than BT (our previous provider) in every way. Wish I’d switched sooner.

Very disappointed... waiting 2 weeks for address change... needs calls many times and still not done! Paying bills without internet

We have had our Internet and Internet new phone for a couple of months now and they work much better than the system it replaced, so much clearer. Much appreciate the advice and time to sort it all out. Many thanks exascale

Previously in a contract with one of the major broad band providers. I experienced bad customer service but more importantly poor speeds and bad connections .

Thus decided to try a smaller company knowing they can provide a faster connection (double the speed) for cheaper than I was previously paying. Especially after I got told I was on the fastest connection that could be provided in the area that why the price was inflated by my previous provider.….. Clearly that was a lie.

After speaking to the Exascale team, I decided to join. The main three reason I decided to try Exascale (over the likes of Virgin, BT, etc):
1. Honest and easy to contact customer services.
2. Very cost effective.
3. Overall internet speed.

The nerd part:

Since being with Exascale I have ran multiple test on the connection both wireless (the proved mesh router) and wired (cat 8) connection . Overall the stats has been stable , thus please see below my average find

Idle-
Ping: Low 3
Ping: High 5
Jitter O

Download
Ping: Low 6
Ping: High 134
Jitter 7

Upload
Ping: Low 3
Ping: High 517
Jitter 30

Simple summary
1. Fast connection.
2. No buffer when watching tv / streaming services ( Netflix , Disney and Amazon)
3. Easy help provided via customer service.
4. No hassle sign up.
5. The latest technology in using mesh router systems.
6. Small sleek and discreet router.
7. Multiple devices no issues.
8. Cost effective internet.

Helpful and efficient. Competitive cost structure.

Exascale have recently installed fibre to the rural village where I live. Met with Tom to discuss the challenges of installing at a Grade 1 listed property and was assured they could install and fully meet English Heritage requirements. Installation was completed 8 days after my order was raised. The engineers were excellent, did a superb job and kept me fully informed at all stages of the installation. The increase in speed is substantial.
Wouldn't hesitate to recommend them.

The fitting date was on time, the Internet has never gone down and is a fast Internet. 100% helped my business

Great communication from exascale the whole way through
New broadband fitted and noticeable better!

The entire process of installing the infrastructure underground to having live fibre to the property went as smoothly as possible for something that is quite complex.

Excellent customer service and staff.

The fibre speed is exactly what was advertised.

Seamless renewal process, fully automated and well communicated 👌 Five Star ⭐️ ⭐️⭐️⭐️⭐️

We have recently swapped to Exascale to improve our previous internet speeds. The guys are friendly, helpful and we now have excellent broadband speed which I have just tested at 148.4mbps!

Excellent service by this company no complaints installation was done professionally and with courtesy clean & tidy left the room as they found it
Set up & connection was done in minutes very impressed. The super fast broadband has made a massive difference in our home when we have 16 devices connected!!! A++ after sales any issues just a phone call away

Excellent service from an excellent local company

Our BT broadband was sluggish meaning we were always waiting for the computer to keep up. Our VOIP telephone kept dropping out and we couldn't stream anything and use the phone.

Exascale installed our new full fibre connection just 3 days after contacting them and the installation was clean and smooth.

We now have very fast internet and can run as many devices as we like at the same time. I would recommend this company to anyone and everyone.

Well done Exascale.

We used to have terrible connectivity & speed issues which our previous ISP never managed to resolve. We were introduced to Exascale via a partner and decided to get the 1GB fibre line with copper backup line. Tom was very quick to organise everything for us. We had some delays on the BT and Vodafone side but even then, Tom was in constant communication with them and kept me personally in the loop about developments. Since we went live with Exascale a month ago in HQ, I have only had positive feedback from our users regarding the speed and stability of the service. We are now in the process of installing the service at our remote site as well. It is always delightful to deal with someone who goes the extra mile and make you feel like a valued customer. Top marks to Exascale for the excellent service and to Tom for his friendly and personalised communication style.

Put simply, fantastic customer service from a local company at really competitive prices - what more could you ask for!

Having been tied to Virgin Media on a new build estate for around 7 years, Exascale provided us with the opportunity to finally escape ongoing dire service from Virgin.

Exascale have expanded their network just to get us online (first on our development) so I’m really hoping more local people in Telford take up their services - they really deserve further success.

Great, tidy install from Mark and have been kept in the loop all the way through the process. How many other company CEOs would sit in your lounge personally configuring equipment for you, brilliant - thanks Tom & Exascale :-)