Excelparkingservices Reviews 

Couldn’t give less than one star unfortunately.
Received a parking ticket in May this year - appealed as we actually had a permit on display which was visible in the evidential photos provided by the parking company.
Took 4 months for them to make a decision ie drop the parking fine, and they didn’t even have the decency to email a confirmation of this. Only found out by logging back in to portal.

You can’t speak to a person. Emails are ignored. They do not follow procedures in line with their Ombudsman. An absolutely lowly and terrible company with no morals.

Fined for a 20m overstay. I have used this car park to shop in The Mall Wood Green several times and always paid for an hour despite the neglected state of the car park. The parking bay lines are so faded they are practically invisible. I paid at 16:10 for an hour parking on this occasion and returned to my vehicle just after 5pm. I stupidly assumed it may be free after business hours and I could take a phone call. If a ticket inspector should be doing the rounds I could drive off. It was only after receiving the PCN in the post that I realised its a 24h enforcement with a camera monitoring one's entry and exit at all times. I appealed but was rejected and reluctantly ended up paying £60.00. Incidentally, the day I returned to have a proper read of the signage to appeal I noted new signage that wasn't there before! I tried to pay for an hour as usual but the ticket machine wouldn't issue a ticket on repeated contactless payment attempts so I entered the same reg number again and tried contactless again. The machine then issued two tickets starting a minute apart with the same car registration number, charging my card twice! Sums up how old/analog the ticket machine is that it can be so slow to process a ticket, prone to faults and issue two parking tickets for the same hour with the same reg number! I felt like writing to Excel parking to demand £1.00 back but I don't doubt they will not take responsibility for the faulty ticket machine or maintenance of the car park.

Excel Parking Services, what happened to the little payment box where you could simply pay the toll at Warburton Bridge?

This new system seems unnecessarily complicated and leaves genuine customers facing substantial charges for simple mistakes.

I own two vehicles and accidentally entered the registration number of my other vehicle. The £1 toll WAS paid and I have proof of payment. This was a genuine human error, not an attempt to avoid paying a £1 toll.

Yet, surprise surprise, Excel Parking have rejected my appeal and now want £31 for a £1 toll that I actually paid!

I’d genuinely rather take the long way round and never use Warburton Bridge again than risk being charged £30+ because of an innocent registration mistake. How is that fair or proportionate treatment of someone who actually paid the toll?

Thieves, the lot of you! Karma you robbing bastards!

SCAMMERS!
Charge jumped from £60 to £100 just because I appealed the charge. I inputted the wrong number plate when purchasing a ticket in Lincoln. Despite giving proof of payment and told them the number plate they will find on the system I was still required to pay! They’ve had £111 pound out of me for using the car park for 2 hours. I am not short on bills and will have to decide between my weekly shop or my electric bill. Corporate greed.

We paid £6.60p to park in the St
Marks car park in Lincoln only to get a parking notice for not paying we then appealed and where in form on the 16/09/26 the it had failed so we now have paid £40 total rip off and the company could not care of the out come in one bit just want your money. Will never park there again and advise other people to no either

Excel operate a parking scam...do not send an initial parking notice so follow up letter increases the fine with no option to pay a lower amount. Some councils operate a similar practice to increase revenues. Time someone took them to task to curtail this immoral practice. .

Never use these car parks, we paid and put one digit of the reg number in wrong.
We proved payment through banking and now they say it's a tablet in a shop that we should have used when clearly my banking says excell parking.
Total robbing wa nk ers
We will see you in court scammers.

Absolute scumbags, parked at their Lincoln site and paid for a 2 hour ticket. I entered the car park 5 minutes before I was able to physically purchase my ticket due to a queue and just generally because you have to park, then walk to a machine to purchase a ticket etc. Upon leaving, due to how small this car park is, I had to navigate people waiting for my space before then being able to actually get out of the car park (5 minutes over the end of my ticket time).

I challenged this, provided proof of ticket purchase time relative to CCTV footage of me entering the car park, however this was declined and I was forced to pay a fine.

Joke of a company, already charging nearly £7 for parking for 2 hours and then fining people £60 because you take CCTV of them entering which is different to the purchase time of the ticket and fine them even though the ticket says they still have time left.

brigandage

I would strongly advise people to be very cautious when dealing with Excel Parking.

As a member of the gym, I am entitled to free parking and, like every other gym member, I enter my vehicle registration into the computer system provided. Despite following the required process, I have still received parking charge notices and a stream of threatening letters.

What is most frustrating is that I am far from alone. I have spoken with other gym members and local visitors who have experienced similar issues. As a result, many of us now avoid visiting businesses in the area because we do not want to risk receiving parking charge notices despite following the parking rules.

I even provided evidence that I was legitimately using the gym at the time. My gym membership records clearly show that I was in the gym when the parking charge was issued, yet this evidence has been disregarded. Despite providing proof, they continue to pursue me for payment.

We also spoke to a member of the maintenance team for the site, who told us they have received a very large number of complaints relating to the parking arrangements over the years. Hearing this only reinforced the impression that these issues are not isolated incidents.

The constant letters, threats of court action, and warnings about potential CCJs create unnecessary stress and anxiety. Instead of helping genuine customers resolve issues, the process feels intimidating and excessively aggressive.

In my experience, customer service has not provided a satisfactory resolution, and the entire situation has left me with very little confidence in the company's parking management system.

Based on my experience, I would not recommend Excel Parking.

I received a PCN from Excel Parking Services in June 2026. I had parked in a blue badge holder's space at Manor Walks Shopping Centre and forgot to display my blue badge. That was my fault but I decided to appeal the charge. At the beginning of Sept. 2026, I received an email informing me the PCN has been cancelled and I owe nothing. Excel have been polite and courteous throughout.

Complete scam - paid for parking to recieve two fines that I had parked in a e permit and haven’t uploaded my vehicle to the e permit vehicle portal ??? Obviously trying to scam people and then won’t let you appeal as you have to pay the full charge otherwise

July 2025 I Parked and paid for 2 hours at the Corn Exchange Leeds, there was a machine that had a queue and the app wouldn’t download so I called the Excel parking number provided. Was sent confirmation of payment, an invoice stamped “Paid” and left within an hour. Few weeks later had a fine sent saying I hadn’t paid. I appealed, explained to someone over the phone, sent proof, bank statement, screenshots of calls and their copy of their invoice stating “paid”, they rejected the appeal saying I had not met the terms that payment through the app or machine requires. I emailed again reminding them that I had paid by their phone line. August 2026 and they are now threatening to take me to the small claims court for unpaid fine of £170.
They have my £4.40 from the original ticket I paid.
I am currently awaiting a time and date of a mediation call to see if they want to take this to court. I’m taking this as far as it will go, not just for me, but for all the people that have been put through the stress of dealing with an unreasonable, inhuman, dry, blank wall, unshifting, customer dismissive leaches, on top of any other life issues they might have. No doubt the most vulnerable customers will just pay up these false fines to avoid the stress of having to fight a money backed, lawyered up unscrupulous big corporate company.
The owners of this company are at best oblivious and any landowners considering putting this company in place to represent their parking should be thinking twice about being associated with them.
I’m hoping the judge, should it come to it, hits this company hard for its waste of courts time, it’s harassment of its paying customers and its misuse of requesting customer’s data from the DVLA … surely that is a breach of data protection?
EXCEL PARKING …. AVOID … it’ll cost you more than just the parking time and money shown on their display boards.

I parked in a blue badge space legitimately, when I went to pay they required an EPASS to use the blue badge, I tried to register my blue badge without any luck, spoke to hospital receptionist who could not help and even spoke to their help desk, number displayed on parking rules and regs, they couldn’t help, WHAT AM I SUPPOSED TO DO I paid at the machine with my blue badge which worked ok “ no charge required “ this company is criminal in their actions, DONT USE A CAR PARK RUN BY THIS COMPANY

Absolute scumbags, parasites. I paid for my parking ticket and due to a typo error when inputting my reg which they never sent evidence to back this up by the way!! was given a parking fine which I appealed and was rejected numerous times. This company are a disgrace and rip people off at any opportunity. It’s a money making scam of a company and I will never use their car park again and advise anyone reading this to avoid like the plaque because they will use anything to take money from you. These people need to be stopped!!!! Don’t know how the hell they get away with it. Wouldn’t have given no stars but had to so I could do review 0 stars from me

Excel don't send an initial letter only a final reminder thus you don't have right to appeal 7 days later it's an extra 70 pound on top of a 100 pound basically a company out to make money should be shut down or better put down

I parked in one of there car parks in Ebbw Vale to pick an item up from Argos that I had paid for on line and it was in store waiting to be collected. It was an artificial hanging flower basket. I parked up and had my blue disabled badge on display. This was on the 5th August 2026. I was not aware that as a disabled badge holder, I had to pay for parking still. I was in Argos 25 minutes if that. Today being 24th August 2026, I have received a parking fine of £100 or £60 if I pay within the next couple of days. I have used this particular car park for many years and as a rule, I always pay for parking using the ticket machine and still put my blue disabled badge on display. But on this occasion I did not purchase a parking ticket as I forgot to bring change with me and I have no other way to purchase a parking ticket as I do not know how to pay using my mobile phone. I am not computer minded as computers were not invented until a few years after I left school. Anyhow. This was the first time I had not purchased a parking ticket from there parking ticket machine. I thought as a blue badge holder I was entitled to free parking anyhow. But I guess that's not the case at The Walk Car Park in Ebbw Vale NP23 6DL. So if you are a blue disabled badge holder, be aware that you will still need to purchase a parking ticket regardless of a blue disabled badge. I have to admit that I have never seen any sign saying you will still need to purchase a parking ticket even if you hold a blue disabled badge. But on further investigation, it does state quite clearly you need to purchase a parking ticket even if you do hold a blue badge as its a private car park and not council run. So be warned.

Avoid!
Paid for car park. The machine only registered the first letter of my car reg. Got fined. Used Independent Appeals IAS for appeal. The IAS backed the Excelparkingservices despite they identifying that I had paid for the car park.

Total scumbag company. Should be shut down and all put out of work.

They fined me for returning to a car rental to collect my passport that was found in my rental car. I didn't park, but they said that I came to rest. It's just a total rip off.
I disputed the fine, but failed to get it overturned.