faire-website.de Reviews 

Signed up to insider subscription for free duty & shipping, they have removed the offer from brands we use so works out more expensive to order via this platform than direct from suppliers. Yet still happy to take the subscription money!
No longer using this platform

I ordered the heart interlocking rope toy twice to sell for Valentine's - I had everyone of them either unravel or come back because upon the first tug they came apart. DO NOT BUY THIS and BEWARE FAIRE will not honor refund or replacement after 14 days (even though this was a Valentine's gift for many pups . VERY DISAPPOINTED IN MIDLEE and FAIRE. I had to refund ALL of my customers and my shop quality was negatively impacted by this product.

I created an account on Faire excited to make this huge and exciting investment in my business. I gave them all of the information they asked for to prove I was a legitimate business with a “brick and mortar” and url, etc.

I placed an order and they cancelled it along with an email stating they don’t supply to buyers who sells on third party companies etc etc and that vendors like to know where their items are being sold. Also that “selling on online only platforms is restricted to your own online boutique with a unique url or Facebook page or Instagram". They said to email back with any questions and they’d get back to me.
I emailed back and said that I do indeed have all of those and that I will be selling in my storefront too. I sent them all the links of “proof” for my business.

I figured it was a misunderstanding so I went back to my account to add more information to prove even further that I am a legitimate business with an actual storefront with over 800,000 social media followers so people know who I am and vendors can easily see where I will sell their items.
Never got an email back after sending the links to prove who I was as a business owner.

I decided to place my order again with hopes it was just a glitch or something. They canceled it again saying I can’t sell on Facebook? I emailed back saying I won’t be selling on Facebook but the last email they sent said I needed a Facebook or Instagram which I do so I showed them that, and even though I have an actual storefront and url that apparently wasn't enough “proof”. I Emailed back and forth trying to prove myself again and then no response back.
At this point I decided to deactivate my account because I figured if anything is this complicated it just isn’t meant to be.

I get an email back saying they noticed I deactivated my account but I could open a new account and place an order again but I just need to make sure that I clarify that I do indeed have a “brick and mortar”. At this point I’m quite flabbergasted because I DID clarify multiple times that I do have a storefront and am a legitimate business.
I have never in my life experienced such terrible, confusing customer service and it’s quite unfortunate the extensive amount of proof they ask for yet don’t apparently take into consideration.
Good luck if your a small business owner who attempts to purchase from them.

We purchased from Faire yesterday and found out after the fact that we had to "verify our account" for them to complete the order. It was a in-depth process where they requested private business records, but I was reassured knowing that I was sent to them by a brand that I trust. We have a legitimate LLC, but they still cancelled my order because one of the places we sell is Etsy. After skimming a few reviews on here, it sounds like we dodged a bullet. Unfortunately I still lost out on the most valuable resource we have - time. Don't waste yours on Faire!

I feel it's necessary to post good feedback from Faire due to how many bad reviews there are.

I first signed up to buy and also subscribed to 'insider' so I received free shipping and 10% off u.k brands. I've been using Faire for just over a year and had zero issues

I also referred my own brand to sell on faire and received £150 in credit on my buying account for the referral and £150 for every sale i made within 30 days. I managed to earn £900 in credit which is amazing and I've been able to buy more products from sellers for my store.

Selling on faire has been great up to now, it's been just over 2 months and I've not received any issues with customers or faire. I get paid as soon as my orders are shipping either same day / next.

I've been able to refer clients and they have received £100 to spend on my shop and 10% off if they're a UK client. If you refer clients faire won't take a commission from your sale. I do think their commission for new customers is quite high but repeat orders they lower the commission so I'd personally say its worth it.

Buying on faire has also been great I've found amazing sellers on there. The brands I stock are usual out of the UK and faire will cover costs and add credit to your account if you pay more than estimated of tax/dutys. Up until now I've had free shipping however I think from January shipping from America & Canada will no longer be free.

Highly recommend Faire

They will not make your shop visible unless you give them stockists. This is the biggest SCAM!!

Are you not looking for Faire reviews before doing business with them!? So many 1 star reviews here and still people are stupid enough to sign up to working with them. What is wrong with you? Do the research and you'll never have to worry about being scammed. Toooooo many people are falling for this and it's on everyones heads if you do get scammed by them. I wish people would wise up.

We had an issue with a cancelled credit card due to fraud which resulted in our payments being late on Faire. Our new card was sent to us and we paid our invoices in full. Our terms were reinstated a couple weeks ago, and have been paying all our invoices on time and ahead of schedule. Now, all of a sudden, over night they have reduced our terms and put our account on hold AGAIN. With no reason, no explanation. We have had no late payments and have nothing to pay. Be aware of this company's business practices as they can seriously harm your product procurement schedules by arbitrarily freezing your account for NO REASON.

Faire have copied the wrong product information into their website. I received an order which I fulfilled and delivered. Both the buyer and I discovered that the scent she ordered was a different description to what was on my actual website and the info given to Faire
Now Faire are refunding the customer and charging ME for their error which means I’ve lost money and products. As a small business I cannot afford this. They are scammers and you should beware. I’m reporting this company to the ombudsman as I’m so disgusted.

My order was cancelled without explanation (it was an in-stock item). I am a valid business and provided the requested information to confirm my business.

It is incredibly frustrating working through email/chatbots with the site. I needed to speak to a live person because the product I ordered was for a trade show 2 weeks away.

It’s a horrible experience working through the website. There is was no mention of verification of my business. They should ask for this information upfront vs after the order has been placed. Once my order is placed, I consider it a done deal.

the customer experience is poorly integrated into the website…Please do better with user experience when they face an issue.

Kann die Bewertungen hier nicht nachvollziehen, habe schon diverse Bestellungen gemacht und es hat immer hervorragend geklappt. Ich kann es nur empfehlen!

Sehr schlechte Erfarungen gemacht.
Man bekommt ein 300€ Gutschein, gibt Online all seine Daten ein und wird dann doch nicht als Käufer zugelassen, nachdem sich der Prozess 4 Wochen gezogen hat.

Wollte direkt abmahnen, geht aber nicht - nicht mal eine Impressum. Sowas hat in Deutschland nichts verloren, vor allem weil die angeblich kleine Shops unterstützen wollen.

I placed a first time order and because of quality I sent a few items back. I received an email stating that they received the return order but it was empty. WHAT??? EMPTY!!! It was taped, weighed, and shipped directly from FedEx. So, because they quote on quote received an empty box I have to pay for returned items I no longer have. This was a way for them to rip me off and say it was my fault. They’re con artist but they don’t know my Father in Heaven and they shall lose more than they’ve taken from me!

The definition of awful.

Not only, despite massive proof showing otherwise, did they not let me order; they didn't even let me show the proof they said I was missing, as a retailer! I offered, they said, "sorry, you can reapply in 90 days". I asked them to instead delete my account and I've asked them 3 times to do this over the span of a month and they refuse to. Yet they still spam my email with everything I'm 'missing out' on. What the heck?

The story doesn't end there. Amongst their terrible organization (or lack thereof) and horrific customer service, they led me to believe I was verified. So I spent time and money researching and buying, only to be cancelled without warning and without appeal.

Additionally, one brand I contacted, they had a few orders with Faire that FAIRE NEVER PAID THEM FOR - keep in mind as retailers we have to prepay for all of our orders. So Faire was withholding thousands of dollars from a small business selling their products on the platform. Disgusting.

If you don't know this, Faire charges brands a 25% commission on all their orders. So your $400 order is giving Faire a $100 commission. They act like a distributor does but they aren't a distributor, they are a platform.

I have had wonderful experiences with Tundra, Bulletin, Abound, Mable, Creoate. But Faire? The scum of the earth.

Faire should not be allowed to operate. My review and the hundreds like it is proof of this.

Avoid this shocking company. Con artists. Please do not get caught out by them like I did. Guy called Shrey will convince you to sign up then he’ll disappear. It’s all one big con.

It has not been six days since I had a reply from Faire to look into my original matter that Carson from the Trust and Safety Team brought up who did not register nor listen to my valid points that I have not breached their terms of service.

Continued poor service from them in resolving matters that are unfair and unjust

Honestly just scammers. They offered our clients £300.00 credit if they purchased via Flaire. None of them got it out 90+ we signed up. Only 1 managed to receive the credit. They did not tell us about it and let our team keep signing people up to build there own database. Honestly cant believe how bad it is. They damaged our reputation because we offered our retail shops £300 credit to purchase via flaire. Even if they at anyone stage said look we not giving credit out now please stop offering it to your retailers we would have.

Have been with Faire since January and it was going well.
Until April…we sent out 11 orders and we didn’t receive our payment even though all the orders had been received by our customers. After a few emails we were told our shop had been closed as breach of section 14…. Opens the link to the t&cc’s and there was no section 14. We asked what we had breached and wanting evidence and we were just getting the same email copied and pasted. Then got ignored. We have had to close our small business as we can’t afford to get new stock. We have sent over 50 emails a week and we are still getting ignored.
We just want answers and out money. This isn’t how to treat small businesses who work their arses off to be treated like this. Customer service is nonexistent. Our business manager was useless. AVOID!!!!

Poor experience- went through all the procedure of verifying my store online- made two sizeable orders from U.K. Sellars- only to receive an email to say order has been cancelled as they are no longer supplying to Etsy, Facebook, Instagram or online shops. When they already knew that is what I was- totally pointless- my time isn’t free either.