Family Building Society Reviews 

Sophie was very knowledgeable, patient and professional.

Kathrin Ambrose responded to my call and dealt with my query quickly and efficiently. Very pleasant, very polite and very helpful. Everything was sorted in less than 5 minutes.

I had an issue with my account as I'm a new customer, Cameron talked me through it,all his instructions easy to follow and I thought showed great patience in dealing with my issue as I was concerned about my account, Cameron resolved my issue swiftly and satisfactory, again Many Thanks Martin.

Very helpful lady called Saniya who was extremely patient.

Becky was very clear and patient with us whilst we were setting up a new online account.

The lady I spoke to (Geneveve Doosaah) was extremely helpful, pleasant and polite. It was a pleasure to make the phone call

Polite, efficient, patient!

Please stop telling everybody they answer the phone. It will ruin it for existing customers. Furthermore the person who answers deals with your query - old school.
The products are competitive and once you've got over the recent change to the sign in the website is clear.
Hope they Mutual.

Lisa helped me greatly to correct my mistakes and helped me open my mew account. look forward to dealing with Family Building Society.

I am disabled and Sanya was kind ,patient and very helpful

Cameron was really patient, kind and helpful to this silly old duffer and successfully got me back into my Family Building Society Internet Banking after a lapse of more than a year. Lovely to speak to a proper person for a change!

Spoke to a very well
Informed human person!!! No wait time. Able to answer all my queries and lovely as well!!

Very helpful and patient re -registration support from Tracy solved a long standing issue with my online account. All in keeping with high standard of customer service at Family Building Society.

I have saved with the Family Building Society for many years now and always found the staff very helpful and their advice and guidance crystal clear.

If I were judging you on your staff I would give you 10+. we have had a difficult experience with my wife's account but your staff have been fantastic, two ladies in particular were really brilliant. I cannot remember the first ladies name but the second was Sanija Banerjee. Both were absolutely fantastically patient and kind. Please give them both a pay increase! Your systems are complicated and confusing for people of any age but especially for pensioners like my wife and I. These problems are really due to the dishonest people who will steal from anyone! try to simpify

Apart from having to contact the office a few times to remind them not to bother sending me statements every month, I have had no issues with Family Building Society. When I have spoken to a staff member they have always been courteous and helpful, in particular Lisa Adams, the last lady I spoke to. It’s a company I don’t worry about phoning because so far, they are all very pleasant.

Jayden was very helpful and efficient, great service

Very helpful and patient. Helped to reset password and waited until all the processes were complete.

Phone call was answered very promptly, with virtually no wait time.
I was assisted by Gillian Collard, who was very friendly helpful, and efficient.