Prompt delivery of my order. Plants were in excellent condition & very well packed . Will certainly consider ordering from this nursery in the future.
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No complaints about the plants. Everything ordered has been in good condition and well packaged. Latest order should have included a particular specimen for a special birthday gift to a 100 year old l... Toon meer
The ordering process online was really straightforward and easy. My pelargoniums arrived in perfect condition having been very carefully packed. Very clever packaging I must say, as the plug plan... Toon meer
Ordered three pelargoniums. I often order plants online, but these were by far the healthiest specimens I’ve ever had from any supplier. One was wven in flower! Planted up straight away and now looki... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Specialist growers of Pelargoniums, Ferns, Hedera, Begonias & Tropical Hibiscus for Mail Order. Home of the National Collections of Pelargonium & Hedera.
Contactgegevens
Verenigd Koninkrijk
- www.fibrex.co.uk
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Prompt delivery of my order
Prompt delivery of my order. Plants were in excellent condition & very well packed . Will certainly consider ordering from this nursery in the future.
When things go wrong
No complaints about the plants. Everything ordered has been in good condition and well packaged. Latest order should have included a particular specimen for a special birthday gift to a 100 year old lady with the same name. That was the only plant missing. I accept errors happen (we're all human). What i didn't get however was any support to ensure the plant arrived in time for me to pot it up and take it when I visited. No one ever answers the phone and no option to leave a message. Copious emails sent with no response. Plant sent out and the first I knew was a royal mail email saying they would deliver after I had left so I turned up to the celebrations empty handed. Plant hasn't actually been delivered yet and still no response from Fibrex. I am so disappointed. There were a couple of easy fix options that they chose to ignore which has soured my previously happy experience. Maybe writing this review will prompt some action as I am at a loss. A phone call could have sorted this in minutes.
Ordered three pelargoniums - fantastic quality
Ordered three pelargoniums. I often order plants online, but these were by far the healthiest specimens I’ve ever had from any supplier. One was wven in flower!
Planted up straight away and now looking forward to a summer of blooms.
Fibrex is the one and only for Pelargoniums
Fast and friendly email communication. Beautiful and informative website. High quality plants. Massive selection.
Better than expected for an online plant order
This was my first time ordering pelargoniums online, as I could not find these variegated varieties locally, and I have to say I am genuinely impressed.
I was honestly expecting smaller plants, but what I received was actually better than expected. The pelargoniums arrived in very good condition, were a great size and clearly well rooted.
The packaging was excellent and everything arrived safely without any damage during transit.
Overall, I am really happy with my order and would definitely purchase from Fibrex again.
Great customer service and fantastic quality plants!!
The ordering process online was really straightforward and easy. My pelargoniums arrived in perfect condition having been very carefully packed. Very clever packaging I must say, as the plug plants are packed on their sides facing one another. Quite brilliant.
As importantly, I really didn’t want any substitutions on my order and Ed was really reassuring about making sure that was the case.
My plants are now thriving in my garden and I’m looking forward to seeing them bloom.
Thank you Ed and the whole Fibrex team. I’ll definitely be ordering from you guys again.
Thrilled with my pelargoniums
Thrilled with my pelargoniums, a delight to buy from Fibrex nursery.
Top Service
Royal Mail lost my order and I called Fibrex to see if they could help and if they knew anything about it. With in an hour they had sent my full order out again!! The plants were packed perfectly on arrival which I’ve had issues with in the past with similar companies. Will use again, order 2 going in shortly, thanks again.
Gorgeous Pelargoniums
Fantastic plants as always, plus service with a smile 😊
Very satisfied customer
The 3 pelargoniums I ordered were lovely plants in good condition and well packaged. I am very pleased with them. I sent an email with some enquiries about how to care for them and got a prompt and helpful reply.
Really healthy and vigorous plants delivered in top condition
A really good experience: really interesting selection of pelargoniums, good communications and really healthy young plants delivered in great condition.
Super healthy plug plants. Highly recommended
Super healthy plug plants. Arrived on time and very well packed. Requested a different courier to DHL and I had a very swift positive reply. Marvellous service. Highly recommended.
Great plants and service.
Great plants and service.
I have made multiple orders and have been really pleased with the size and health and packaging of all the plants. Love their large collection of scented pelargoniums.
Very healthy new season pelargoniums…
Very healthy new season pelargoniums just arrived! 😃
Great communication from Fibrex from order to delivery and excellent new packaging. NO PLASTIC!
Plants were completely and safely protected, and it was very easy to unpack the parcel with no spillages of earth or anything.
Have been a customer of Fibrex for over 20 years.
Wonderful pelargoniums
Wonderful pelargoniums, and a very good selection on their website. Order early as they are popular!
I've been buying from Fibrex for years.
Thank you for my lovely plants
Thank you for my lovely plants, rooted pelargonium cuttings but bigger than l expected. Beautifully packed too, they arrived in good order despite the heat. So far so good, my turn now!
Customer Service
I had a query and sent an email to Fibre Nurseries. They responded very quickly with a fantastic personal service.
I absolutely love the plants I have received from them, all so well packaged, super healthy and have grown into mighty thriving plants just in one season.
I have the bug now and will be looking forward to picking out my new bunch of babies in spring. They are my new obsession.
Healthy plants delivered and very good…
Healthy plants delivered and very good communication, ie helpful customer service. Fantastic selection of pelargoniums.
Pelargoniums arrived in excellent…
Pelargoniums arrived in excellent condition and I really appreciated the effort made to ensure all the packaging was recyclable and plastic free.
Not recommended
The plants I ordered took two weeks to arrive. They were in dry soil and badly in need of a lot of tlc. Anyone who is not a gardener would probably send them back. I would not recommend using this company. Products you buy in June will probably no flower this year.
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