Fiorelli Reviews 

I am currently waiting for a handbag that was ordered on 28th of Dec for express delivery. I have contacted through 5 different avenues and not one single reply. It's disgusting! Don't bother ordering from them.

I purchased a handbag on the 18th Nov as a Christmas gift for my wife in line with Fiorelli's Christmas return policy which states.
"For a little extra time this Christmas, all items purchased from 2nd November 2023 can be returned up until Sunday 14th January 2024"

The handbag is unsuitable for my wife which I have explained in emails to their customers services. I attempted using Returnly as per their website but I got a message saying "The return window for the item(s) below closed on the 20th December". This quite clearly is not in line with the Christmas returns message. I contacted customers who sent me what I thought was a different link to return the item but just went back through the same loop. Again I've contacted customer services who have sent an email with the same screen shot I've already complained about. This is extremely poor customers service and their returns system requires looking quickly or they are going to more complaints like this.

Their website stated FREE DELIVERY on the photo of the actual handbag I was going to purchase. I put it in the basket but it showed a delivery charge. I sent them an email and as they had not got back to me, I called their customer services. They abruptly INSISTED it was not free delivery unless you spend £50 or over and treated me as if I was making it up. So a very poor star rating for the way I was spoken to.

Im still waiting for my refund. Fiorelli received the item in the 21/11 and according to their policy in 5-7 working days I should receive the refund. Todays is 07/12 still refund not received

Make sure you choose the correct item before u order because if u return a item they deduct the postage off your refund and they over charge for the postage £10+ also have to take the hassle of printing ur own return label

I have had many Fiorelli bags over the years and thoughts they where good quality. However, I will not be buying this brand again. The bag I purchased looks and feels cheap in comparison to previous bags and at the price I paid, £65 I expected better.
The strap is not long enough and looks like it wont last long but my main complaint regards the zip. When I open the bag, the zip is not fitted properly so rather than the zip stopping before it reaches the end of the bag, it over hangs. This means that I have to struggle to fasten it again every time I open the bag.
This is another bag to the one I previously ordered as this too had a faulty zip, this was due to bad design.
I asked for a refund but was told I could have a replacement or voucher. I therefore ordered a replacement and had to pay again for postage which I thought was unfair given the 1st bag was faulty.

I am writing to express my extreme dissatisfaction with the poor quality of the Fiorelli bag I purchased in December 2022. Despite the bag being on sale for £29, I expected it to at least maintain its appearance for a reasonable period. However, I am dismayed to report that within a few months of usage, the Fiorelli lettering has already begun to fall off, rendering the bag's appearance shabby and unattractive.

It is disheartening to note that a bag I took out of its delivery packaging in May of this year has barely endured a few months of regular use. This is not only disappointing but also a clear indication of Fiorelli's lackluster commitment to producing durable and reliable products. Most reputable companies provide a 12-month guarantee for their items, acknowledging their confidence in their products' quality and longevity. However, Fiorelli's decision to only offer a 6-month guarantee suggests that they are well aware of the subpar quality of their merchandise.

I find it utterly unsatisfactory that a bag from a supposedly reputable brand like Fiorelli would degrade in such a short span of time. I would strongly advise anyone considering purchasing a Fiorelli bag to think twice, as my experience has left me with the conviction that their products are not worth the investment. Regrettably, I will never consider buying a Fiorelli bag again, given the evident lack of durability and the disappointing warranty policy.

In conclusion, I am deeply disappointed in both the quality of the bag and Fiorelli's inadequate warranty duration. I hope that my feedback will prompt Fiorelli to take the necessary steps to improve their product quality and customer service. As a dissatisfied customer, I believe it is essential to voice my concerns and warn others of the unsatisfactory experience I have had.

Very good bags – well designed – looks good, keeps purse secure. Excellent Customer Service.

Bag strap came unstitched and only had for 8 months. As it was over 6 months Fiorelli won’t repair or replace. I have to prove it was faulty when bought. Appalling attitude and customer service. Offered 30% off a new bag but that’s going to cost me money for a faulty item. No gesture of goodwill or anything.

These people rushed a bag to me for my holiday, they’ve been so kind and helpful and I am delighted with my bag, very stylish and very practical. Thank you Fiorelli

Had difficulty using the return couier designated as I don’t have a printer, so after an email to the help desk they sent a QR code for me to use the post office. All sorted within a 2 hour window. Fantastic customer service.
Was very happy with both bags but they were different sizes so I chose the bigger sized one to keep. Love the product and happy I could get the bag I’d been watching when it went on sale.

I was struggling to return an item with a particular courier, Fiorelli couldnt have been more helpful within an hour or so of emailing a new return label was sent with a different courier. I was so relieved. Fiorelli made my problem feel important, didnt make me feel silly and couldnt have been more helpful and understanding. Thanks

Staff were extremely helpful as I no longer had a receipt for the Anna backpack and a strap had broken. I assumed there was nothing they could do but, using my postcode, they were able to track my order and kindly sent out a replacement free of charge.

Terrible quality, colour came off as soon as I started using purse, frayed inside so much can't use card holders. And they won't refund as it was a gift which is breaching consumer rights act. I would give 0 stars

Excellent customer service.
Keep up the great work !!

The speed with which they dealt with my query and amended the delivery address

Wife purchased a bag, describe as a white weaved bag, when received was not actually white but a light pink, there refunds policy states only cost of bag will be refunded not the shipping costs, I'm sorry but if you have not clearly put a correct description of colour you should still refund the shipping costs, the purchaser should not be liable for shipping costs if product is not what it states it is - very poor

Not the first time that I ordered, and it won't be the last time.
I ordered a bag, and unfortunately there was delays with the shipping which were communicated promptly and in good time.
These delays meant that I missed the delivery as I was away at the time of the new delivery. I found out that the bag was being returned to sender when I tracked the item.
After contacting customer service via e-mail, I received a fast response that they have received the bag and will have it shipped back to me. This has not incurred any additional charges either.
I have ordered bags from Fiorelli before and I cannot fault quality of the products.
I would definitely order again and recommend to others.

I ordered a bag as a gift, unfortunately the address was not complete on the shipping note. When I tracked the delivery I found out that the bag was being returned to sender. After a couple of emails to customer service they assured me that they had received the returned bag and dispatched it back to me. The bag arrived a couple of days later and there was no extra charge for re-delivery.
I can’t fault the service and quality of the product. I would definitely order again and recommend to others.

I won a giveaway with Fiorelli. The floral bag is very nice, has back pocket which is great if you're worried about phone or something. Great and responsive customer service.