Fiorelli Reviews 

Prompt delivery and carefully packaged. I contacted their customer service team with a query and had an immediate helpful response.

I ordered a bag online and it came through with a damaged zip. I emailed fiorelli and they immediately sent out a brand new one which I received really quickly without any problems. They also told me to keep the damaged one when I asked how to send it back. The team was extremely quick and efficient. I will definitely be ordering again 😀

Bought a lovely bag online but unfortunately, within a few weeks, the zip came off its track. I emailed Fiorelli and received a very quick response - apologising and offering a full refund. Within a day or two the refund was in my account.
It was very sad that this happened as I loved the bag! However, I’m so impressed with their customer service that I would certainly buy from them again. After all, it’s when a problem arises that you really see how a company values its customers. Full marks to Fiorelli customer services team and thank you so much.

Very impressed with this company! I've bought many bags over the years. Always loved the designs and quality. Had a small issue with one of my orders. It was addressed promptly and professionally. Very happy. Thank you!

Placed an order and put in the wrong delivery address, sent an email and I got a prompt response. Another email said the address couldn’t be changed but it was delivered to the new address I provided anyway. No complaints as such, just worried my item was going to be shipped wrongly. Their customer service is good but I guess they could communicate within the team so they could give customers reliable information.

I got the bag in the sale. Very good value nice small handbag

Fantastic customer service from Fiorelli. I contacted them on a bank holiday re a fault on a bag I bought earlier this month. They replied same day stating I could have a credit note or a replacement. A short time after I replied they sent an email confirmation that a replacement was in its way. V impressive and stands out from the typical customer service you get nowadays from online companies who often keep you waiting a couple of days for a response to every email.

Unfortunately, I never actually received the bag! Royal Mail delivered the bag and it was left in the communal hallway, despite me being home all day and the delivery driver didn’t ring the bell. It’s not common for parcels to go walkabouts in our apartment block, so it was just my luck really.
I reached out to Fiorelli last week to ask if this could be investigated and they’ve come back to me this morning to say they’ve investigated it with Royal Mail and have processed a refund.
I can’t complain at all as they were very prompt and kept me up to date.

Doesn’t recommend it at all. The quality of they products is very poor! My handbag that I took care of, I can no longer use it at all.

I was really pleased with the quick delivery of my back pack in late February. Unfortunately I chose not to use it until the sun showed an appearance. The lining of this bag is loose from the bag itself so when you fill the pockets at the sides it collapses into the centre of bag from both sides occluding the centre & making it that you cannot see or put items in middle. Lovely bag but the best solution is to leave it empty. Fiorelli tell me this is not a design fault ( their words ) I think it is unfit for purpose plus lining fouls the zips . As I am 28 days out of return dates Fiorelli are basically not interested.

Brilliant customer service, I ordered a bag and paid for next day delivery. The following day I checked the tracking and it said was in Wales and I'm in England. Emailed customer services to see if they could look into this, they were brilliant they refunded my shipping and investigated for me. Lucky the bag arrived the following day still in time. Lovely company and brilliant customer service will buy and use again thank you.

Such great assistance from the Fiorelli customer service team!

They were so helpful and resolved my query so promptly!

Thank you.

Love my fiorelli bags . Recently had to return a bag as my mum didnt like it and i already have 4 lol . customer services were great as always and accommodated the fact that my printer broke and provided me with a QR code for a simple return. Keep up the great customer service

Really great service. Response time super quick and issue resolved immediately.
Cannot fault the customer service team. Superb!

I requested a replacement for a damaged item and response was immediate.
Professional and quick to respond.
Thank you.

The Fiorelli team represents among the highest levels of customer service I have experienced. Information was accurate, responses to queries were turned around very fast.

Always the best customer service possible!
I have never had any issue with sorting out my after sale problems even if I was returning everything after all. Whether you buy something or return whole order, they always help you with everything and reply very quickly.
There are always attractive items on sale or in outlet!

I had purchased two bags that arrived but one had visible marking in the material itself. The customer service was fantastic and quick. They were more than happy to help and send a new one out to me and were very apologetic for the inconvenience.
Definitely will always continue to use their brand

Fast response to my enquiry within a few hours of sending it.
Pleased with the outcome.

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