Darren and the man who helped him were so polite and laid down carpet and door covering before entering the flat. They assembled the table and put into the exact position I wanted. Thank you gents it’... Toon meer
Bedrijf heeft geantwoord
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Fishpools is our go to place for furniture and soft furnishings? The range is extraordinary! And for this Waltham Crosser , it cannot be beaten! It is clear to see why this family run business has bee... Toon meer
Bedrijf heeft geantwoord
As usual with Fishpools delivery was excellent. 2 hour window for delivery was sent the day before. Delivery team called to say they were on their way-with ETA-which was accurate, Two very profes... Toon meer
Bedrijf heeft geantwoord
Visited the store today and met 2 lovely ladies who worked in the store Jenny and Marg. Absolutely exceptional customer service from them both , they were so helpful and spent lots of time with me hel... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Fishpools
Geschreven door het bedrijf
Fishpools furniture store in Waltham Cross is one of the largest quality furniture shops in South East England serving Hertfordshire, Essex and London.
With an established heritage dating back to 1899 and years’ worth of expertise and knowledge behind us, we are proud of our reputation for great products, incredible value and first-class service.
CUSTOMER FIRST
Our shopkeeper roots mean we always put the customer first. We pride ourselves on our commitment to outstanding service - it’s what has earnt us hundreds of excellent customer reviews.
INSPIRING SHOWROOM
Our inspirational showroom in Waltham Cross is home to stunning displays showcasing our extensive product ranges. Visit us to browse in store and you will receive a warm welcome from our knowledgeable staff who will gladly take you through our beautifully styled and curated room sets.
ON-TREND PRODUCTS
Our buyers travel across the globe to bring you the latest products for your home. We focus on the newest interior trends to ensure you will always find inspiration for every room, both in store and online. From statement furniture pieces to the perfect accessories and finishing touches, we’ve got everything you need to make your house a home.
Contactgegevens
115 High Street, EN8 7AL, Waltham Cross, Verenigd Koninkrijk
- 01992 636465
- info@fishpools.co.uk
- www.fishpools.co.uk
4,8
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8K reviews
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Fish pools great customer service from start to finish
Delivery drivers were polite and courteous, they made the final part of our purchase 5 star, ensured our property was safe and cleared all packaging away when finished.
18 augustus 2026
Review zonder uitnodiging
Antwoord van Fishpools
Hi,
Thank you for your fantastic feedback.
We’re delighted to hear that our delivery team provided a five-star finish to your experience with Fishpools. It’s wonderful to know they were polite and courteous, took great care to protect your property and removed all the packaging once everything was complete.
We’ll be sure to pass your kind comments on to the team. Thank you for choosing Fishpools, and we hope you enjoy your new furniture.
Kind regards,
Fishpools
Chairs arrived to fishpools slightly…
Chairs arrived to fishpools slightly damaged, but they alerted us to the issue and had no quibbles about replacing these
18 augustus 2026
Review zonder uitnodiging
Antwoord van Fishpools
Hi,
Thank you for your lovely feedback.
We’re pleased to hear that our team identified the damage to your chairs before delivery and kept you informed. While we’re sorry they didn’t arrive with us in perfect condition, it’s great to know that arranging replacements was straightforward and hassle-free.
Thank you for your understanding and for choosing Fishpools. We hope you’ll be delighted with your replacement chairs.
Kind regards,
Fishpools
Great experience in store
Great experience in store. David was really helpful and knowledgeable. Thanks for your help in making my decision on the garden table!
18 augustus 2026
Review zonder uitnodiging
Antwoord van Fishpools
Hi,
Thank you for your wonderful feedback.
We’re delighted to hear that you had such a great experience in store and that David was so helpful and knowledgeable. It’s fantastic to know that his advice helped you feel confident in choosing the right garden table.
We’ll be sure to pass your kind comments on to David. Thank you for choosing Fishpools, and we hope you enjoy your new garden furniture.
Kind regards,
Fishpools
Fish pools garden furniture
From start to finish great experience I bought garden furniture when it was time to deliver they took it round my back for me the also kept me updated when I called
18 augustus 2026
Review zonder uitnodiging
Antwoord van Fishpools
Hi,
Thank you for your wonderful feedback.
We’re delighted to hear that you had such a great experience from start to finish. It’s lovely to know that our team kept you updated when you contacted us and that the delivery team were helpful in taking your new garden furniture around to the back of your property.
Thank you for choosing Fishpools. We hope you enjoy your new garden furniture for many years to come.
Kind regards,
Fishpools
The didn’t deliver good the damage the…
The didn’t deliver good the damage the walls
18 augustus 2026
Review zonder uitnodiging
Antwoord van Fishpools
Hi,
Thank you for taking the time to leave your feedback. We’re sorry to hear of your concerns regarding your recent delivery.
Our delivery team have confirmed that the furniture was delivered to the agreed location and that, to their knowledge, no damage was caused to your property during the delivery. At the time, you chose not to sign the property damage declaration because you advised our team that you had previously signed a similar declaration following a delivery from another company, only to discover damage afterwards.
We completely understand why that previous experience may have made you cautious. However, we would like to clarify that it was not an experience involving Fishpools, and our delivery team have reported that they did not cause any damage to your property during this delivery.
Should you have any concerns, our Customer Services team would be happy to review the matter further.
Kind regards,
Fishpools
Excellent service and great quality…
Excellent service and great quality would definitely recommend
23 juni 2026
Review zonder uitnodiging
Antwoord van Fishpools
Hi,
Thank you for your wonderful feedback and recommendation.
We’re delighted to hear that you were so pleased with both the quality of your purchase and the service you received. It’s fantastic to know that you would happily recommend Fishpools to others.
Thank you for choosing Fishpools. We hope you enjoy your new furniture for many years to come.
Kind regards,
Fishpools
FABULOUS DELIVERY SERVICE
I really don’t mind paying a delivery fee when the delivery service is like this! Excellent customer service and care taken by the very respectful and professional delivery guys. Couldn’t fault them. Great work fishpools 😃
18 augustus 2026
Review zonder uitnodiging
Antwoord van Fishpools
Hi,
Thank you so much for your fantastic feedback.
We’re delighted to hear that you felt our delivery service provided such excellent value. It’s wonderful to know that our delivery team were respectful and professional and took great care throughout the delivery.
We’ll be sure to pass your lovely comments on to the team. Thank you for choosing Fishpools and for recognising the care that goes into our delivery service.
Kind regards,
Fishpools
Fishpools Service
Our salesman, David, was excellent. We have been using Fishpools for years and he is well informed on the products and also provides sound advice and alternatives. Highly recommended.
20 juni 2026
Review zonder uitnodiging
Antwoord van Fishpools
Hi,
Thank you so much for your wonderful feedback and for continuing to choose Fishpools over the years.
We’re delighted to hear that David provided such excellent service. It’s fantastic to know that his product knowledge, sound advice and helpful suggestions on alternative options made your experience such a positive one.
We’ll be sure to pass your kind comments on to David. Thank you for your continued loyalty and recommendation – it really means a great deal to us.
Kind regards,
Fishpools
Excellent and very helpful service from…
Excellent and very helpful service from David Short! We would highly recommend David! Thank you for everything! We really appreciate it!
25 juli 2026
Review zonder uitnodiging
Antwoord van Fishpools
Hi,
Thank you so much for your wonderful feedback and recommendation.
We’re delighted to hear that David Short provided you with such excellent and helpful service. It’s fantastic to know that his support made such a positive impression on your experience with Fishpools.
We’ll be sure to pass your lovely comments on to David, who will be delighted to hear them. Thank you for choosing Fishpools, and we truly appreciate your recommendation.
Kind regards,
Fishpools
Good technical advice and friendly…
Good technical advice and friendly service.
18 juni 2026
Review zonder uitnodiging
Antwoord van Fishpools
Hi,
Thank you for your lovely feedback.
We’re delighted to hear that you received helpful technical advice alongside friendly service from our team. Providing knowledgeable guidance and a welcoming experience is always important to us.
Thank you for choosing Fishpools. We look forward to welcoming you again in the future.
Kind regards,
Fishpools
Very friendly and polite delivery team…
Very friendly and polite delivery team who pre warned on exactly when they would arrive and arrived on time
Very efficient unpacking and assembling the furniture and removed all packaging
Excellent service
18 augustus 2026
Review zonder uitnodiging
Antwoord van Fishpools
Hi,
Thank you for your wonderful feedback.
We’re delighted to hear that our delivery team were friendly, polite and kept you well informed about their arrival time. It’s also great to know that they unpacked and assembled your furniture efficiently and removed all the packaging afterwards.
We’ll be sure to pass your kind comments on to the team. Thank you for choosing Fishpools, and we hope you enjoy your new furniture.
Kind regards,
Fishpools
The Best Furniture Shop
Fishpools is a wonderful furniture shop with a great selection to choose from. Even though we don’t live nearby, we knew we had to look there for a dining room suite, as we couldn’t find anything locally.
We weren’t disappointed. With outstanding assistance from David Short, who knew exactly where on the vast shop floor to take us, we found exactly what we wanted. Delivery was held until our refurbishment had been completed. And we had coffees in the cafe in celebration.
Thank you.
25 mei 2026
Review zonder uitnodiging
Antwoord van Fishpools
Hi,
Thank you so much for your wonderful feedback.
We’re delighted that you chose to make the journey to Fishpools to find your new dining room furniture and that you found exactly what you were looking for. It’s fantastic to hear that David Short’s knowledge of our extensive showroom helped make the experience so straightforward and enjoyable.
We’re also pleased that we could hold your delivery until your refurbishment was complete, allowing everything to arrive at the right time for you. And what better way to celebrate finding the perfect furniture than with a coffee in our café!
We’ll be sure to pass your lovely comments on to David. Thank you for choosing Fishpools, and we hope you enjoy your new dining room furniture for many years to come.
Kind regards,
Fishpools
Polite guys and very careful
18 augustus 2026
Review zonder uitnodiging
Antwoord van Fishpools
Hi,
Thank you for your lovely feedback.
We’re delighted to hear that our delivery team were polite and took great care throughout your delivery. We’ll be sure to pass your kind comments on to the team.
Thank you for choosing Fishpools. We hope you enjoy your new furniture.
Kind regards,
Fishpools
David was very helpful when choosing…
David was very helpful when choosing our furniture and made the whole process very easy
9 mei 2026
Review zonder uitnodiging
Antwoord van Fishpools
Hi,
Thank you for your lovely feedback.
We’re delighted to hear that David was so helpful when choosing your new furniture and made the whole process easy and enjoyable. Providing knowledgeable and attentive service is something we take great pride in.
We’ll be sure to pass your kind comments on to David. Thank you for choosing Fishpools, and we hope you enjoy your new furniture.
Kind regards,
Fishpools
Steve and colleague made the whole…
Steve and colleague made the whole experience look so very easy but I know how difficult it can be maneuvering heavy mattresses on the stairs. They completed the job within just a few minutes. They were polite, professional, provided good information, plus they disposed of the old mattress and plastic wrapping. You can't go wrong with these guys. A credit to Fishpools.
6 augustus 2026
Review zonder uitnodiging
Antwoord van Fishpools
Thank you for your positive review, we hope to see you shop with us again soon.
Ok where to begin
Ok where to begin. I purchased a dining table and 6 chairs approx 4-5 years ago. Not long after having them the table legs were very badly scratched terrible. Contacted Fishpools visited store no help called manager several times had visits from different staff said it was our fault? Anyway cut long storey manager finally said they would replace the legs oh and I was the only one to complain! Staff came to replace oh I’m the only one this has happened too, they both laughed, we have replaced absolute loads of this table… it’s still happening. Ok the chairs are ripped to shreds now nearly all of them ! Went into Fishpools weekend, told the guy he said oh well if you have had them around 5 years that’s what happends to them WHAT now these chairs are the faux leather type
So be mindful if you fancy the faux leather you can expect them to fall apart around the 4/5 years ?!!!!! Inky wish I could add pictures?
Ok had reply ?? I went into Fishpools as my mum wanted some chairs. I spoke to an assistant mentioned my chairs were all split, he said have you had them about 4 years? Yes. Oh well that’s what happens to faux leather!! What, they don’t tell you that when you are buying them, madam this set will only last 4-5 years I would never have purchased faux leather and got a fabric they is so bad
16 augustus 2026
Review zonder uitnodiging
Antwoord van Fishpools
Thank you for your review. We’re sorry to hear that you’re disappointed with the condition of your dining set.
As you mention, the table and chairs were purchased approximately 4–5 years ago. Furniture will naturally experience wear and tear over an extended period of regular use, and the appearance and longevity of materials can vary depending on usage, care and environmental factors.
We appreciate that this may not be the response you were hoping for, particularly given the previous issue you experienced with the table legs. However, after this length of ownership, deterioration through use would not necessarily indicate a fault with the product.
We do appreciate your feedback and are sorry to hear that, after several years with your dining set, you have been left disappointed with its current condition.
Drivers came within specified time were…
Drivers came within specified time were friendly and cheerful. Dining table was unpacked and put together with chairs
15 augustus 2026
Review zonder uitnodiging
Antwoord van Fishpools
Thank you for your positive review, we hope to see you shop with us again soon.
Very happy with the service and quality…
Very happy with the service and quality furniture. The delivery guys were brilliant too.
15 augustus 2026
Review zonder uitnodiging
Antwoord van Fishpools
Thank you for your positive review, we hope to see you shop with us again soon.
The delivery was on time with a very…
The delivery was on time with a very friendly service.
Assembly of the furniture was done with care.
Left the property in a clean and tidy state.
15 augustus 2026
Review zonder uitnodiging
Antwoord van Fishpools
Thank you for your positive review, we hope to see you shop with us again soon.
Nice lads polite and professional job
Nice lads polite and professional job , couldn’t be happier thank you
15 augustus 2026
Review zonder uitnodiging
Antwoord van Fishpools
Thank you for your positive review, we hope to see you shop with us again soon.
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