Flashexpress Reviews 166

We have had drivers refuse to deliver unless we pay them extra (above and beyond what has already been paid) We constantly have false delivery reports claiming we are unavailable when no one showed up. (Can be proven with cctv) Reporting to main company seems to be useless. Proof of delivery photos usually show lat lng coordinates found with the picture to be at local distribution center. This is an ongoing issue. To the point that I now ask people I order from what shipper they use, if they respond flash express I do not order as it is a waste of time and money for everyone.

FEX Riders did a fake delivery attempt. They don't actually delivery the parcel. They don't reach out the customers, they always tag the order, Recipient missed delivery.

1 star is an understatement for this company. If I could give -100 stars, I would.

By far the worst courier service I've ever dealt with.

I've had bad experiences with them on both Lazada and Shopee. If you're ordering online, avoid Flash Express at all costs. They should be removed from these platforms due to their consistently poor service.

The parcel didn't get delivered and I can no longer track where it is. This is the second time this has happened to me. Sana mag sara na kayo

They are willing to aid scammers and basically say forget the victims. Had a scammer sell me a fake product and when brought to customer service they kept repeating to contact the seller who had already blocked me. Don't trust flash, they will side with the scammer

Hands down the worst operated business in the philippines. Liars, thieves and just lazy as you can get. Forever losers in life.

Whenever a parcel is to be delivered by his courier, it says that they attempted to deliver, they never do! It takes additional days for my parcels to arrive, all failed to be delivered between the expected date of arrival. It's pissing me off because all the parcel that I received from this courier are late. I would understand if it happened twice or thrice. But man, that's eleven times.

If there was a 0-star option, that’s exactly what this company deserves. This courier service is an absolute joke. They take your money and then completely disappear when you need support. Their so-called “live chat” is useless, no one responds, especially Sue, who seems incapable of doing the job she’s supposed to be doing.

I’ve wasted so much time trying to get assistance, only to be ignored. The level of incompetence and lack of customer service is unbelievable. How can a delivery company operate like this and expect customers to trust them? It’s beyond frustrating, it’s infuriating.

Save yourself the stress and avoid this courier at all costs. This has been one of the worst customer service experiences I’ve ever had. Completely unacceptable.

Name is William Wegmuller, MSgt police retired.

avatar
2026-05-30 08:15:05
Oh, and my partner, Miscell Martinez had one. So 7 total in a month.

avatar
Suz

2026-05-30 08:21:17
We understand that you have a concern regarding with the delivery of your parcel. For us to coordinate your concern with the assigned distribution center, may we ask for the parcel's Tracking Number?

avatar
2026-05-30 08:23:43
Not parcel, PARCELS" These lying POS never come here and then say we were not available for contact. Being a retired Cop I am used to dealing with liars but these piss me off\

avatar
2026-05-30 08:24:46
I have up to 9 witness that they are LYING. That they never came here. You need to through those in Barili to the street

avatar
2026-05-30 08:25:42
Courier Dante Escarpe Baga an this guy FIRST

avatar
2026-05-30 08:26:07
Or is Flash all like this?

avatar
2026-05-30 08:26:22
J&T isn't

avatar
2026-05-30 08:34:25
P3524K38QXFBJ P3524K9VX7XBJ P3524K38QXFBJ P3524JR6SM7BJ P3534HRHCSMAH

avatar
Suz

2026-05-30 08:50:19
I truly understand your frustration, and we acknowledge your report regarding the rider. Please know that we do not tolerate this kind of behavior, and rest assured that this matter will be coordinated with our Quality Control Team for proper validation. Appropriate action will be taken to ensure the courier receives the necessary sanction.

Worst delivery service ever. Every single time I receive notifications "OUT FOR DELIVERY "
Wait at home but no delivery. And that for 5 days so I wait everyday at home but nothing. There system is non existing. Last time I visited the place to pick up my package myself, there was a pill of package, no order and they couldn't find it. The customer service will just say to you that they will ask for urgent delivery but they do nothing. Just a waist of my time

My parcel delivery was tagged on delivery but they never actually called they just wrongly tagged as customer unreachable. Worst service if I can only give negative rating I would.

Don’t even deserve a single star. Very disappointing and unprofessional service experience. The courier was extremely rude and even spoke bad things to me, which is completely unacceptable behavior.

I also contacted customer service through chat, but the representative suddenly ended the conversation even though I was still politely asking for assistance. Instead of helping resolve the issue, they completely ignored my concern.

Both the courier and customer service showed a lack of professionalism and respect toward customers. I expect this matter to be properly investigated and addressed to prevent this kind of experience from happening again.

flash express can't handle well all parcel ! maybe they don't have rider so that they will always cancelled our parcel without permission!!!!

#poor delivery service !!!!

absolute worst logistics company in the Philippines. their riders/couriers consistently lie about "failed delivery attempts". Nobody answers calls or texts. Customer service is useless. I dont know why this company still exists

Grabe ang courier ng flash express laging failed to deliver in first attempt kase di nila dine deliver kahit may tao naman sa address ng recipient.

The rider did not go to the pinned location and failed to deliver my order. They have repeatedly texted me but have not completed the delivery. This has happened to me five times.

On 4/18 I got a call that my order with estd arrival of Apr 19-24 has arrived. Despite a complete house address, the delivery person was asking where my house is, so I told him. To my surprise, he asked me if I could pick up my order because it is bulky. I told him I paid 784 pesos and expect my order to be delivered to my house like all my Lazada orders in the past and was never asked to pick it up. He argued that he was not asking me to pick up my order which he did so I asked how much he was willing to pay me if I did. In the end he agreed to deliver it but he will deliver small items first. He doesn't know what time mine would be delivered. Bad conversation and service.

“I am extremely disappointed with your service, Flash Express. It is very poor and unacceptable. You should consider closing your operations because of how bad your service is. I am truly frustrated and dissatisfied with what you have done.”

Out for delivery then say cannot contact customer but never contacted me then photo on order is not my address it is the delivery depot address. Now today something out for delivery even now at 9pm. Other delivery eventually turned up next day. At moment I do not trust them as service is absolutely awful. Worse courier ever