FlashexpressReviews 

The mos worst courier!!! The service is very very very very slow!! The name flash is a scam! They don’t deliver the item to the promised dates and it’s vet frustrating!! Hope you go bankrupt FLASH!

Very sad to say, we have mostly negative experiences with FLASH and just poor courier communication! Seems like the concept of DOOR-to-DOOR is simply lost in their company services and mission statement. Sometimes difficult to get any parcel delivery messages, delivery/pickup confirmation nor any communication at all due to driver apathy, lack of mobile load excuses, lack of any customer communication requirement. Couriers ignoring the customer's several text requests to schedule parcel delivery or hub pickup often leads ridiculous delivery status updates "customer unreachable". And management seems quite content with this type of service since customer ratings are at an all time low. More importantly, FLASH headquarters is consistently apologizing and performing political "alleged" investigations with absolutely no change to the horrendous courier attitudes and poor communication.

If I could I will give 0 stars on this for a total bad service! My parcel that has been paid for in advance was suppose to come on the estimate d date: Nov 11-16. It is already Nov 17 and the tracker always claims it is on the sorting area for DAYS! Now originally they said it will be delivered before 16 but fck this sht I bet they'll deliver it tomorrow which is very inconvenient and I'm already not on the area. I am also stuck with a driver that keeps saying that he's almost there and keeps on giving false hope for the delivery! Please do something about this stupid companynn

Kahit nasa bahy ako mag hapon kakahintay sa flash express na mgdeliver, walang dumating tapos Failed to delivered ung Parcel ko. Walang ngang tawag o txt n nasa harap n sila ng bhy, wala nga kahit anino nila, tapos Failed ilalagay
Buwisit kayo. Kawit Cavite.

VERY WORST COURIER SERVICE PLEASE DO YOUR JOB ALL MY FAILED DELIVERY COMES FROM FLASH EXPRESS!!! I WAITED SUCH A WASTE OF TIME.

All items I ordered from Lazada through Flash Express were "failed delivery". Sent an email, made a call but no reply. Very frustrating. You order, paid, and waited for so long but no delivery. It must be so frustrating to Sellersas well coz they had to refund. Waste of time and lost of business . As a buyer, I will stop ordering from sellers who use flash express.

Doesn't live up to its name "Flash" "Express". Slowest delivery service. They picked up my order from the seller on October 7 in Cavite. It took 4 days before it arrived in (Cam Sur) Pili Hub and it took another 2 days before it arrived in Canaman Hub then another 3 days before they put the parcel out for delivery. However, the actual delivery was the next day. I received it on October 17.

Compared to another courier. They picked up my order on Oct. 10 from the seller in Bulacan and I received it on Oct. 13.

Out for Delivery but no delivery. I received the text from the courier but there is no movement at all. Then my delivery is marked as FAILED because I was "unreachable".

Fake delivery attempts. Won't answer phone. Promises to deliver but don't. Lots of lies. Sends back package after three days of fake delivery attempts.

false delivery attempts by Flash Express, with almost all of my orders are tagged "undeliverable" despite being available. The riders lie about making an attempt to deliver and post pics to show "proof of delovery" with the geo tags showing a location nowhere near my actual delivery address and claim they have made an attempt to call me. Any attempt to contact the riders or customer service are ignored.

PURO MISSED DELIVERY ! PERO WALA NAMAN TALAGA NAG DELIVER !!!!!!!!!!!!
MGA 5 PARCELS KO NA ATA ANG NA RTS DAHIL SA MGA FLASH RIDER NA TO ! LAHAT NG PARCEL NA YUN FLASH ANG CARRIER E !!!!!!!!!!! KAWAWA ANG SELLER SAINYO !!!
NAKAKARINDI KAYO !!!!

ANO NA FLASH BAT HINDI NIYO MAN LANG MA AKSYONAN MGA RIDERS NIYO? ANG TATAMAD ANG DAMING DAHILAN KAYA KAYO PURO BAD REVIEWS E !!!!!!

My parcel sat idle for a week with no updated scans on their website. When it finally showed “out for delivery,” I waited the entire day only to see it marked as “missed delivery.” No one came. I contacted their chat support, which felt like talking to a robot. The responses were copy-pasted, lacking empathy or any acknowledgment of what actually happened. Before I could even finish explaining my concern, they abruptly ended the chat with their scripted closing line.
The second time my parcel was marked “out for delivery,” I immediately reached out to support to ensure it would arrive that day. Again, the same scripted replies: “already escalated,” “please wait,” and so on. I waited until 6 PM, constantly refreshing the tracking page, texting and calling the driver only to see it marked “missed” again, followed by “return to sender.” What is going on?
This experience was beyond frustrating. If I could give zero stars, I would. From customer service to delivery operations, the entire system is broken. Flash Express needs serious improvement.

Completely lazy and incompetent. Someone in the organisation sent my package to a different delivery centre. They kept sending me different delivery notifications, but never delivered. When I went to the delivery centre they said that they do not deliver to my address, claiming that it was the responsibility of the centre closest to me. When I asked if they were going to send it to that centre, they replied that they weren't. They were actually in the process of returning my package to the sender when I picked it up. The other delivery centre is only about 4 kilometres away, yet they were too lazy and incompetent to deliver the package. Avoid this company, and tell your sellers to avoid it as well.

I’ve been waiting for a delivery and it was due four days ago. The tracking says exactly the same that it’s on its way, and expected delivery date is 20/9/25 but that date was four days ago and yet the tracking information hasn’t changed . I have emailed the company and there is no response. I’m now in a position where I am going to have to do a section 75. I’m not happy at all. What a terrible delivery company.

Seller here: For months now, ever since FLASH EXPRESS was added as one of the 'standard local' delivery options for Shopee sellers, they have been refusing to pick up orders. We have had orders cancelled from not being picked up for 3 days straight. I know they make fake delivery attempts, but in our case it is fake pick up attempts. This is the most unreliable and untrustworthy courier in the Philippines, right next to LBC.

Horrible delivery called me and says they can't deliver, their reason? they don't know how to go at my house, like just how stupid is that? you run a delivery company and don't know how to deliver just wow

Very disappointing service from Flash Express! This has happened to me many times, and only Flash does this. They always tag my parcel as ‘missed delivery’ without giving any call or text update. I even leave a waiver in the lobby so they can drop it off when I’m at work, but they still don’t deliver. I never experience this problem with other couriers—only with Flash. Their riders seem lazy and dishonest.

Like always parcel has no reliable tracking updates and delivery takes longer than promised. I will stop ordering on Lazada as long as they are using Flash express!

Business like this should not operate and taken down asap! No urgency, kept reassuring on emails but no commitment!

Sobrang disappointment na naman. For the third time, my parcel was suddenly cancelled without even an attempt to deliver. Nakakadismaya because I waited for that order and expected to be delivered only to end up with nothing. Nakakaramdam ako ng pangloloko at pangiinsulto bilang customer—parang wala silang pakialam sa oras at tiwala ng tao.

Hindi biro ang maghintay tapos bigla na lang mawawala yung inaasahan mo. Flash Express, your service is supposed to make things convenient, pero what I experienced is the opposite—stress, hassle, and frustration.

Sana naman you take responsibility and improve your system. Customers deserve better, not this kind of treatment.

And one more thing, why only rely to text messaging? What if, na lowbat SI customer or whatever reason na di nabasa text nyo? Kahit nabasa man din Wala rin Kasi di nyo nga deneliver Diba?. True to all customer naman, may naka indicate sa PARCEL na legit ADDRESS ni customer po, Mano ba yong e deliver nyo right in front of our doorstep,Kasi Diba ganun naman talaga!

Honestly, sana shoppe wag na isali itong SI FLASH EXPRESS sa courier nyo..