Fleur Quebec Reviews 425

Très déçu 5 minutes après ma commande on m'appelle pour me dire qu'ils ne peuvent livrer à la date demandée. Le pire c'est que l'appel, reçu était en anglais seulement et on me confirmait ne pas pouvoir être servi en français. Je leur dit que j'annule la commande. Et croyez le ou nom ils ont pris le montant sur ma carte de crédit et refuse de me rembourser. On me répond ...toujours en anglais "aucun service" en français, qu'il n'y pas de remboursement possible. Que seulement u. Crédit possible le pour mon prochain achat....ben oui toi je vais recommander des fleurs à cet endroit " Fleurs Quebec" avec la fleur de lys et aucune possibilité de parler à quelqu'un en français....je suis dans les démarches administrative pour les obliger à me rembourser ......mes recommandations : placer vos commandes de fleurs au commerçant locale

The flowers are beautiful and fresh. Delivery was fast. Every happy with your service. Will use you again.

It would be useful to be able to add pictures as what I ordered was just beautiful. What was received was like a bouquet that was so terrible, it was just awful. Plus, it was delivered on the wrong date!

It was easy to order from, friendly staff made made the process alot smother. But I still haven't received my receipt yet it's been a few hours

Very helpful, fast and accurate

Phillip was very helpful and I alway receive beautiful flowers.

Allan was super helpful in adjusting the message to my friend. Thanks Allan!

nice options, freindly site, fast delivery

Quick, efficient, and friendly service. Meg and Annie were able to help me with resolving my issue effectively, which I appreciate very much.

For the price the flowers were great with lots of colour. The plants in a basket needed to be substituted but they turned out to be fine. As the venue was unknown to me or florist the three bouquets turned out to be better.

I find the bloomex.ca website to not be very easy to use. It kept resetting the delivery address for my order when I made changes to my shopping cart, so I didn't notice when I ended up checking out my delivery address had somehow defaulted to match the billing address. But, 4 stars for Lily in customer support as she was able to help fix it fairly quickly, it would be nice to have an easier to use website though.

Lily was great and quick with responding to all questions and requests

Don't know about the flowers yet because they are meant to arrive on the 21st. Somehow I got link to "Shop"? I got two different order numbers and on all the email could not find the delivery date I entered. Using the chat window, got connected to Alex. Got a confirmation for the correct delivery date. So that interaction went very well. Here hoping that what I order arrives on time and with what I payed for. I will write another review once the arrangement is delivered.

Lily was a great help - I needed a delivery date adjusted and she did so quickly without issue. Thanks again, Lily!

At first, we thought we had done something wrong, so we were very stressed. Since we were ordering from another country, we were not familiar with how the system in Canada worked. But Allan was so helpful and understanding the whole time. He answered quickly, asked about every detail carefully, and guided us through everything step by step. Thanks to his support, our problem was solved and we felt much more at ease. If you want to send flowers to Canada from another country, this is definitely a helpful and trustworthy service. I’m very grateful for his help and the professional service.

I had to make a last minute address change and Allan was very quick and helpful in making this change for me. 5 Stars all the way!

Eva was great, very quick to respond and very helpful.

J'ai commandé un bouquet et une carte pour faire livrer le lendemain. Ils m'ont chargé la livraison la plus chère. Quand le paiement sur ma carte de crédit a passé, ils m'ont tout de suite appelé et dès que j'ai répondu ils ont raccroché. Ils m'ont envoyé un message me disant qu'ils ne pouvaient pas livrer le vendredi. J'ai réussi de peine et misère à rejoindre quelqu'un par courriel pour lui dire que je voulais annuler ma commande et avoir un remboursement. Ils m'ont dit que je ne pouvais pas avoir de remboursement. Ils m'ont donné une autre date de livraison allant à 4 jours plus tard. Rendu au jour de la livraison, ils ont communiqué avec moi par courriel me disant qu'ils ne pouvaient pas livrer ma commande. Ils m'ont donné une autre date de livraison.J'ai mentionnée que je veux un remboursement. Aucune réponse .Je suis en communication avec un journaliste pour qu'il sorte publiquement le stratagème de cette entreprise. C'est de la fraude

I waited 2hrs to get my inquiry attended to, i had to provide the order number on 6 different occasions. In the end Nelly was able to help me however the overall customer service was atrocious