I've had a great experience with this agency. Madeleine, my property manager, responds quickly and has solved every problem I've brought to her. Jaydn, who helped me through the rental process, was... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
We were tenants with this company for several years. To be fair, they found replacement tenants quickly. However, I believe this was mainly thanks to the flat itself: it was clean, well-mainta... Toon meer
A seamless service from start to finish from Alison at Frank Harris estate agents. We came to sell our investment property in Bloomsbury and invited three local estate agents to provide a valuation an... Toon meer
I can’t recommend Zak highly enough! As someone who had never rented before, I was a bit nervous about the whole process, but Zak made it completely stress-free. He was incredibly responsive and alway... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Frank Harris & Co. is a central London-based estate agent with over 40 years of success in the business. During this time, we have built up an in-depth understanding of the areas we cover, which include Bloomsbury, Kings Cross, Barbican, the City, Clerkenwell, South Bank and Waterloo. Many of the team at Frank Harris & Co. live and work within these areas, so we have first-hand local knowledge to share, as well as real understanding of the unique character of these parts of London and the properties for sale or rent within them.
Contactgegevens
3 Park Road, TW11 0AP , Teddington, Verenigd Koninkrijk
- 020 8614 1230
- md@frankharris.co.uk
- www.frankharris.co.uk
4,2
Goed
212 reviews
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Heeft 83% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Chris Dowd, thank you
I would like to say a big thank you to Chris Dowd and his team at Frank Harris. They were very professional and extremely helpful, and all lines of communication were great. I would highly recommend them.
4 september 2023
Review zonder uitnodiging
Antwoord van Frank Harris & Co
Dear Nicola, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Chris and the team, and hope we can help again in the future. Kind regards, Asma Chughtai, Customer Relations Team
Mr Dowd-Frank Harris long Lane EC1A
I've used Chris Dowd and many of the others from his office on many occasions and each and every time he has gone above and beyond to help and will go out of his way when necessary to make it as stress free and straight forward as possible, i 100% will happily highly recommend
4 april 2023
Review zonder uitnodiging
Antwoord van Frank Harris & Co
Dear SImon, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
He’s responsive and kind.
31 augustus 2023
Review zonder uitnodiging
Antwoord van Frank Harris & Co
Dear Thomas, Thank you for leaving a 5 star Google review. Kind regards, Asma Chughtai, Customer Relations Team
Antwoord van Frank Harris & Co
Dear Jessica, Thank you for taking the time to rate your service with the Frank Harris team. Kind regards, Asma Chughtai, Customer Relations Team
I want to thank Chris Dowds and all his…
I want to thank Chris Dowds and all his team at Frank Harris City Branch for all their hard work for me over the last few years. It’s been a very special relationship and they’ve done a remarkable job for me looking after my portfolio of rental properties. Thanks guys!
31 augustus 2023
Review zonder uitnodiging
Antwoord van Frank Harris & Co
Dear Tom, It’s great to hear that you have had a brilliant experience with our City office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team
Great flat
Mitchell Max found us a great flat - just what we were looking for. He was knowledgeable and helpful through the letting process.
31 augustus 2023
Review zonder uitnodiging
Antwoord van Frank Harris & Co
Dear Michael, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team
Dedication and customer focus
Charlotte and Tina have both gone beyond to secure my lease. A very dedicated, professional and committed team who are really looking at their client’s needs.
25 augustus 2023
Review zonder uitnodiging
Antwoord van Frank Harris & Co
Dear Daniel, Thank you for taking the time to leave such a great
review, your comments are really appreciated and we are delighted
you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
The Best!
Super helpful, informative and a great holding hand. Makes everything so straightforward for a landlord.
18 augustus 2023
Review zonder uitnodiging
Antwoord van Frank Harris & Co
Thank you for your kind comments and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
Absolutely brilliant advice and…
Absolutely brilliant advice and efficient service. Charlotte was very professional and helped me with all my many questions. Cannot recommend her and the agency enough, especially for a first time renter.
22 augustus 2023
Review zonder uitnodiging
Antwoord van Frank Harris & Co
Dear Caroline, Thank you for your kind comments regarding Charlotte and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
Mitchell was great
Mitchell was great! Extremely pleasant and helpful - understand your needs and always on the ball. Would recommend!
1 augustus 2023
Review zonder uitnodiging
Antwoord van Frank Harris & Co
Dear MJ, Thank you for taking the time to leave a wonderful 5 star Google review. Mitchell will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
Moving to London
We moved from Germany to London and had no idea about the housing market in the UK. Charlotte helped us find our dream flat and navigated us through the tenancy process. Charlotte and Frank Harris are highly competent and trustworthy. Thank you!
22 augustus 2023
Review zonder uitnodiging
Antwoord van Frank Harris & Co
Dear Robson, We really appreciate you taking the time to leave such lovely comments about Katy They will be so pleased to read your 5 star review. Please do not hesitate to contact us in the future. Kind regards, Asma Chughtai, Customer Relations Team
Moths and Black Mould: A Move In Nightmare
Absolute nightmare.
We moved in last week to a flat rented through Adeel, Nicole and Mark in the Waterloo branch. We found the flat infested with moths, not cleaned properly (the cleaners came in a second time upom request, but they still left the flat in an average state at best). If that was not enough, the flat was filled with the previous tenant's belongings, including but not limited to laundry, bedding and towels as well as greasy pots and pans.
Finally, we requested in our offer the bathroom to be treated of all mould, only to discover the back of the toilet caked with black mould. And here we are stuck for three years. Don't repeat our mistakes: avoid them at all costs. A week in, we are still waiting for pest control.
(The one star is only because they have a maintenance team that picks up the phone - but isn't that the bare minimum?)
14 augustus 2023
Review zonder uitnodiging
Antwoord van Frank Harris & Co
We are sorry to hear that your experience with us didn’t go as planned and would be eager to hear more so that we can rectify this for you. We cannot find you in our database, so if you could please email me further details at customerrelations@dexters.co.uk, I will make sure this is dealt with. Kind regards,Asma Chughtai, Customer Relations Team
Got stood up at viewing…
Got stood up at viewing…
But guess this is just a reflection of the London market right now where agents can afford to lose a few clients given they have more than enough demands from other leads
18 augustus 2023
Review zonder uitnodiging
Antwoord van Frank Harris & Co
Dear RLT, We appreciate and understand your concerns and we are sorry that your experience wasn’t as expected. If you’re open to discussing further please do email us on customerrelations@dexters.co.uk and we would be happy to look into this further. Kind regards, Asma Chughtai, Customer Relations Team
Over the past few months I have had a…
Over the past few months I have had a number of enquiries relating to my account with Frank Harris. My contact is Danielle Longmuir. She has been excellent! Responsive. Conscientious. Helpful. Friendly.
She is a pleasure to deal with!
18 augustus 2023
Review zonder uitnodiging
Antwoord van Frank Harris & Co
Dear CustomeTimr, Thank you for your kind comments regarding Danielle and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
Great experience with Christopher Dowds
Chris and his team were friendly, helpful and professional. I had a very smooth process of viewing, finalising contact and moving in. Chris and his team are always available to help and provided extremely helpful advice. I would reach out to the Chris and team again when I need to move again.
17 augustus 2022
Review zonder uitnodiging
Antwoord van Frank Harris & Co
Dear Richie, We really appreciate you taking the time to leave such lovely comments about Chris. He will be so pleased to read your 5 star review. Please do not hesitate to contact the Frank Harris team in the future. Kind regards, Asma Chughtai, Customer Relations Team
Helpful agent (Mitchell Max)
Mitchell was really helpful and was very friendly in my search for properties in London.
15 augustus 2023
Review zonder uitnodiging
Antwoord van Frank Harris & Co
Dear Divyia, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
Quick and professional with great viewings
Very quick to respond to initial viewing request, the viewings given by Mitchell were very professional and helpful. He had our best interests in mind as renters and gave a lot of information about the properties.
14 augustus 2023
Review zonder uitnodiging
Antwoord van Frank Harris & Co
Dear Andrew, Thank you for the 5* Trustpilot Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team
Kevin Ilunga
I would recommend Kevin - he worked very hard to make renting a property in the Barbican as straightforward as possible. I was very impressed with his customer service. He was able to organise viewings at short notice, and provided all the essential information. He is also very easy to chat with.
11 augustus 2023
Review zonder uitnodiging
Antwoord van Frank Harris & Co
Dear Dima, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team
Great experience
Great experience, Mitchell provided a good overview and was very accommodative.
10 augustus 2023
Review zonder uitnodiging
Antwoord van Frank Harris & Co
Dear Vagiz, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent
standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
It was very nice to meet with the agent…
It was very nice to meet with the agent Mitchell Max, he showed me couple of properties and provided with the all information I needed. Would be very happy to come back to work with him again. Natalia Boguslavscaia
19 juli 2023
Review zonder uitnodiging
Antwoord van Frank Harris & Co
Dear Natalia, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
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