Absolutely fantastic and quick response from them. Set up the cards with no issue whatsoever. My go to company for all my fuel card requirements.
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Lees wat reviewers zeggen
I gave it a one star because i had to, Do no use this company as soon as you sign up the customer service ends, then trying to get in touch with anyone is impossible. I have closed our account only fo... Toon meer
Bedrijf heeft geantwoord
From the start Chloe G made everything very clear and transparent, no question too many and all questions confidently answered. We received our card within a few days and we are now set up. Could not... Toon meer
Bedrijf heeft geantwoord
We called to arrange a review of our rate, and Iris was extremely helpful from start to finish. She explained the process clearly and kept us updated on how we could work towards achieving a better... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Betalingsdienst
- ook in
- Brandstofleverancier
- Business to Business-service
- Dieselbrandstofleverancier
- Laadstation voor elektrische voertuigen
Geschreven door het bedrijf
Fuelcards.co.uk is a prominent company specialising in fuel card services and solutions in the United Kingdom. We offer a range of fuel card options designed to help businesses manage their fuel expenses more efficiently. Some key points about Fuelcards.co.uk include: 1. Fuel Card Selection: Fuelcards.co.uk provides a variety of fuel card options tailored to different business needs. These cards can be used at a wide network of fuel stations across the UK, making it convenient for businesses to refuel their vehicles. 2. Cost Savings: One of the primary advantages of using Fuelcards.co.uk services is the potential for cost savings. Our fuel cards often come with discounts, rebates, and other incentives at partner fuel stations, helping businesses reduce their overall fuel expenses. 3. Expense Management: Fuelcards.co.uk offers tools and services to help businesses manage their fuel expenses more effectively. This includes detailed reporting and tracking features, allowing companies to monitor fuel consumption, expenses, and driver behaviour. 4. Dedicated Support: We are known for our customer-focused approach. We provide dedicated account managers or customer support teams to assist businesses in selecting the right fuel card, understanding discounts, and addressing any concerns or issues. 5. Nationwide Coverage: Fuelcards.co.uk boasts an extensive network of partner fuel stations across the UK, ensuring that businesses have access to fuelling options in various locations, whether urban or remote. 6. Online Convenience: Our online platform allows businesses to manage their fuel card accounts, access reports, and make transactions conveniently and securely. 7. Sustainability Initiatives: Some fuel cards offered by Fuelcards.co.uk may support sustainability efforts, such as carbon offset programs or partnerships with eco-friendly fuel providers. In summary, Fuelcards.co.uk is a reputable company specialising in fuel card solutions for businesses in the UK. Our services are designed to help businesses save money on fuel expenses, manage costs efficiently, and benefit from a wide network of fuel stations. With a customer-centric approach and a range of card options, Fuelcards.co.uk plays a crucial role in helping businesses optimise their fleet management and fuel-related expenditures.
Contactgegevens
Grimbald Crag Close 9, HG5 8QB, Knaresborough, Verenigd Koninkrijk
- www.fuelcards.co.uk
4,3
Uitstekend
683 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I had an unexpected charge added to my…
I had an unexpected charge added to my account, I spoke with Lily on the phone. She was really helpful with this query. Lily explained everything in a polite manner and then came up with a solution.
10/10 customer service from Lily and The Fuel Card Company
3 maart 2026
Review zonder uitnodiging
Antwoord van The Fuelcard Company
Hello Kai!
Thank you for sharing your feedback.
We’re pleased to hear that Lily was able to help resolve the unexpected charge on your account. It’s great to know she took the time to explain everything clearly and worked with you to find a solution.
Providing helpful, transparent support is exactly what we strive for, so your 10/10 rating means a lot. We’ll be sure to pass your kind comments on to Lily and the team.
Thanks again for taking the time to share your experience! ⭐
The Customer Experience Team
We've been working with The Fuel Card…
We've been working with The Fuel Card company for a few years now; and today when I spoke with Lily on the phone about an enquiry with the invoice, the matter was dealt with professionally and also in a matter of hours. We also got a phone call back to tell us it was done and everything was sorted. The fuel prices are also reasonable and competitive.
3 maart 2026
Review zonder uitnodiging
Antwoord van The Fuelcard Company
Thank you for your continued support over the years — we really appreciate it Serban!
We’re delighted to hear that Lily was able to help with your invoice enquiry and that the matter was resolved quickly and professionally. Following up to confirm everything has been sorted is something we always aim to do, so it’s great to know this made a difference to your experience.
It’s also great to hear that you find our fuel prices competitive. We’ll be sure to pass your kind feedback on to Lily and the team.
Thank you again for taking the time to share your review! 😊
The Customer Experience Team
Great to deal with
Great to deal with, checks in with me every week
27 februari 2026
Review zonder uitnodiging
Antwoord van The Fuelcard Company
Hello Martin!
Thank you for your kind feedback.
We’re delighted to hear that you’ve had such a positive experience and that the regular weekly check-ins are adding value. Proactive communication is something we place real importance on, so it’s great to know this is making a difference.
We appreciate your support and look forward to continuing to work with you.
The Customer Experience Team
I spoke to Cameron today
I spoke to Cameron today, he was very helpful and dealt with my enquiry in a professional manner. Cameron is a great asset to your company. Excellent service.
27 februari 2026
Review zonder uitnodiging
Antwoord van The Fuelcard Company
Hello Chris!
Thank you for your kind feedback.
We’re delighted to hear that Cameron was able to assist you in such a professional and helpful manner. Delivering clear, efficient support is exactly what we aim for, and it’s great to know your enquiry was handled to that standard.
We’ll be sure to pass your comments on to him — he’ll really appreciate it. Thank you again for taking the time to share your experience.
The Customer Experience Team
Really impressed with the customer…
Really impressed with the customer service provided by Helen. She always goes the extra mile and her communication has been excellent throughout.
25 februari 2026
Review zonder uitnodiging
Antwoord van The Fuelcard Company
Hello Laura!
Thank you for taking the time to share this.
We’re delighted to hear how impressed you’ve been with the service provided by Helen. Going the extra mile and maintaining clear, consistent communication are exactly the standards we aim to deliver, so it’s fantastic to know that was your experience.
We’ll be sure to pass your kind comments on to her. We really appreciate your feedback and your continued support.
The Customer Experience Team
fool me twice
fool me twice! second chance given to fuel Card Company the price climbs every week regardless of pump prices/or request for the best price just cancelled all my cards weekly price 43p a litre more than my other supplier!!! when using 1000 litres a week that is a lot of money never again.
25 februari 2026
Review zonder uitnodiging
Antwoord van The Fuelcard Company
Dear Andy,
We’re sorry to read this and understand why that level of price variance would be frustrating — particularly at volumes of around 1,000 litres per week.
Although you’ve cancelled your cards, if you’re open to it, please contact us directly with your account details so we can conduct a full commercial review. If we’ve fallen short, we’ll be transparent about it.
We appreciate that trust is hard to regain once lost, and we’re sorry this has been your experience.
The Customer Experience Team
Appalling customer service and lots of hidden charges
Have used this service and felt it was generally good although you do need to stay abreast of their pricing. However, my van ended up in the garage for three months wrangling with the manufacturer over liability before I got it back. I then got an invoice from £50.00 for not using my account. Despite numerous emails to customer services, I just got the same reply and they refused to escalate this to a supervisor. They childishly antagonised me with patronising responses despite me explaining that my van had been out of use. I explained that they had not told me their policy when I signed up or sent me a copy of their terms and conditions.
They made no attempt to retain me as a customer and were content to have made a nice profit from fining me. Appalling experience.
26 februari 2026
Review zonder uitnodiging
Antwoord van The Fuelcard Company
Dear Alasdair,
We’re sorry to read this and genuinely disappointed that your experience ended this way.
While inactivity charges can apply in line with our terms and conditions, we recognise that situations such as a vehicle being off the road for an extended period are outside of normal operating circumstances. Where that’s the case, we would always expect the matter to be handled with empathy and professionalism.
It’s particularly concerning to hear that you felt your concerns weren’t properly escalated and that the tone of responses came across as patronising. That is not the standard of service we aim to provide, regardless of the outcome of the query.
We also take transparency seriously, including making our terms available at sign-up and throughout the customer lifecycle.
Although you’ve chosen to close your account, we would still welcome the opportunity to revisit this with you to ensure the matter was handled fairly. If you’re open to it, please contact us directly with your details and we will arrange for a senior manager to review the case.
Thank you for taking the time to share your feedback — it will be used constructively.
The Customer Experience Team
Charlie was super efficient to deal…
Charlie was super efficient to deal with.
He gave me a solution for where my Buisness is right now and where we are trying to get too.
We will have a long working relationship.
Well done Team !
25 februari 2026
Review zonder uitnodiging
Antwoord van The Fuelcard Company
Hello !
Thank you for taking the time to share your feedback.
We’re delighted to hear that Charlie provided an efficient and practical solution that aligns with where your business is today and where you’re aiming to get to. Supporting our customers with the right structure at the right stage of their journey is exactly what we strive to do.
We really appreciate your confidence in us and look forward to building a long and successful working relationship with you.
Thanks again for your kind words and support.
The Customer Experience Team
Excellent customer service great…
Excellent customer service great company to deal with and have come out on top with fuel prices week on week compared to others
24 februari 2026
Review zonder uitnodiging
Antwoord van The Fuelcard Company
Hello Ryan,
Thank you for your review.
We’re thrilled to hear that you’re happy with our customer service and that our fuel pricing has consistently worked in your favour. Providing great service and competitive rates week on week is exactly what we aim to deliver.
We really appreciate your feedback and continued support!
The Head of Customer Experience
Unexpected Charges and No Accountability
In January 2026, we noticed an additional charge appear on our invoice which we immediately queried. We were told that an email had been sent in November informing customers that a new fee would be introduced, with the option to opt out. We never received this email.
We informed them clearly that no such email was received and asked for the fee to be credited back and for our account to be opted out. The response was simply to refer us back to their terms and conditions, which apparently allow them to introduce new fees as long as they send advance notice — regardless of whether that notice is actually received.
Despite multiple emails and being passed between three different people, not once did anyone apologise or even acknowledge that emails sometimes fail to reach their intended recipient. The customer service was contradictory and confusing throughout.
At one stage we were told credits would be raised and that they were happy to apply them. Then we were told the credits were refused because the email was “sent” in November — which is the exact email we disputed receiving. Then we were told a credit could be applied, but only if we stayed as a customer. After giving notice to leave, we were informed that credits cannot be applied to closed accounts — despite the fact that their terms require three months’ notice and they are still able to issue invoices during that period.
The entire experience felt like a constant moving of the goalposts. Very disappointing and incredibly frustrating to deal with. After looking further into their terms and conditions there is a multitude of fees any new customer should know about, that they don't mention upon sign up. I have also seen several other recent reviews online under Allstar Business Solutions, all 1 star, all very unhappy customers and no replies from the business themself
24 februari 2026
Review zonder uitnodiging
Antwoord van The Fuelcard Company
Hello Charlie,
We’re very sorry to hear about your experience and understand how frustrating this has been. We appreciate you taking the time to explain the situation in detail — it’s clear that the communication and handling of your account didn’t meet the standard you should expect.
We want to resolve this matter fairly and make sure your concerns are fully understood. If you’re willing, we would like to review your account.
We do reply to reviews - even the 1-star ones - and I have sent you a request via TP so we can identify your account and come back to you.
Many thanks,
The Head of Customer Experience
Reliable Service .
I can gladly say that I have only positive experiences with this company.The effort that is used to ensure a successful service is well recognised.My account manager Helen Duncan always ensures my needs are been met on a regular basis.Thank you
Gareth Whiteside.
16 februari 2026
Review zonder uitnodiging
Antwoord van The Fuelcard Company
Thank you for your kind review, Gareth.
We’re delighted to hear about your consistently positive experiences and appreciate you recognising the effort we put into delivering excellent service. It’s fantastic to know that Helen Duncan continues to support you and ensure your needs are met.
We’ll be sure to pass on your thanks to Helen — your feedback is truly appreciated!
The Head of Customer Experience
Very quick service 10/10
24 februari 2026
Review zonder uitnodiging
Antwoord van The Fuelcard Company
Hello !
Thank you for your feedback!
We’re thrilled to hear you found our service quick and efficient. Your 10/10 rating means a lot to us, and we appreciate you taking the time to share your experience.
The Head of Customer Experience
Account management
I have now dealt with Cam at the fuel card company and his customer service has been great and does get better to be fair as he keeps in regular contact and keeps his word well done cam 10/10
24 februari 2026
Review zonder uitnodiging
Antwoord van The Fuelcard Company
Hello Graham!
Thank you for your review.
We’re delighted to hear that Cam has provided such consistent and reliable support. Regular contact and keeping promises are exactly the kind of service we aim to deliver, and it’s great to know he’s made such a positive impact.
We’ll be sure to pass your 10/10 feedback on to Cam — thank you for taking the time to share your experience!
The Head of Customer Experience
Well done Lily
When Lily called me from customer services, she listened to my concerns, acknowledged them and promised to call me back. She called me back very quickly with an answer, as well as a solution.
Well done.
24 februari 2026
Review zonder uitnodiging
Antwoord van The Fuelcard Company
Hello Allen!
Thank you for your review.
We’re delighted to hear that Lily provided such attentive and responsive support. Listening carefully, acknowledging concerns, and delivering a clear solution is exactly the service we aim to provide.
We’ll make sure Lily sees your kind words — thank you for taking the time to share your experience!
The Head of Customer Experience
Very good service quick and easy
Very good service quick and easy
16 februari 2026
Review zonder uitnodiging
Antwoord van The Fuelcard Company
Hello Lewis,
Thank you for your feedback.
We’re delighted to hear you found the service quick and easy, and that Helen was able to help. Providing straightforward, efficient support is exactly what we aim for, so it’s great to know that reflected in your experience.
We appreciate you taking the time to leave a review and look forward to continuing to support you.
The Customer Experience Team
Absolute joke
Absolute joke.
Do NOT use
Prices steadily increased unnoticed until it was 8p a litre more than other (my new provider).
When I cancelled the cards they stuck a £21 (inc VAT) on my account for some insurance that I didn’t ask for or approve.
Now refusing to refund me the money …..
And only offering a credit in the account I don’t use.
Happy to take my money and some dodgy ‘insurance’ I didn’t ask for.
But won’t refund.
Surely that can’t be right.
The amount is only small. However as a principle matter and Customer service point of view it’s disgusting.
I’ve read your response about my review.
You will see I already rang and discussed it with Customer Services yesterday and you still refused the refund. I made it clear then , that I would be leaving a negative review about this experience
23 februari 2026
Review zonder uitnodiging
Antwoord van The Fuelcard Company
Hello David,
We’re very sorry to hear about your continued frustration and understand how upsetting this situation has been.
We take concerns about billing and customer consent extremely seriously. As discussed with our Customer Services team, the insurance charge is applied according to the terms of the product. That said, we fully appreciate your point about principle and transparency, and we regret that the outcome didn’t meet your expectations.
Your feedback has highlighted that this approach can feel unfair, and we will review it internally to ensure our policies are clear and customer-focused.
We appreciate you sharing your experience—it’s important for us to know where we fall short so we can improve. Thank you for taking the time to raise this.
The Customer Experience Team
Helen was very positive to help.
23 februari 2026
Review zonder uitnodiging
Antwoord van The Fuelcard Company
Thank you Samuel for your review.
We’re pleased to hear that Helen was so positive and helpful. Delivering responsive, supportive service is exactly what we strive for, and it’s great to know she made a good impression.
We appreciate your feedback and look forward to continuing to support you.
The Customer Experience Team
Helen duncan
Just had Helen Duncan on the phone this morning from the Fuelcard company checking everything is ok and letting me know the rate for this week .Helen is on the ball as usual would throughly recommend you get in touch
23 februari 2026
Review zonder uitnodiging
Antwoord van The Fuelcard Company
Hello Dale!
Thank you for taking the time to leave this review.
We’re delighted to hear about your positive experience with Helen. Proactively checking in and keeping customers informed of weekly fuel rates is exactly the level of service we aim to provide, so it’s great to know she’s delivering that consistently.
We really appreciate your recommendation and your continued trust in Fuelcard Company. If there’s ever anything further you need, we’re here to help.
The Customer Experience Team
Impressive friendly fast and efficient service !
I was honestly surprised with how swift and hassle free the whole process from initial enquiry to taking out a fuel package. A dedicated account manager David Plumpton who explained everything to having our business fuel account set up within hours.
After service follow up call too - impressive friendly fast and efficient service !
17 februari 2026
Review zonder uitnodiging
Antwoord van The Fuelcard Company
Hello Ledi,
Thank you for such a detailed and positive review.
We’re delighted to hear that the process from initial enquiry through to account set-up was swift and straightforward. Making onboarding simple and efficient for businesses is something we focus on heavily, so it’s great to know that came through in your experience.
We’ll be sure to pass your kind comments on to David — dedicated account management and proactive follow-up are key parts of the service we aim to deliver at TFC.
If there’s anything further you need as you start using your account, we’re always here to help.
The Customer Experience Team
Great company and low Fuel price in the…
Great company and low Fuel price in the market then other companies who offering the fuel card in UK.
19 februari 2026
Review zonder uitnodiging
Antwoord van The Fuelcard Company
Hello Lokesh,
Thank you for your positive feedback — we really appreciate you taking the time to share your experience.
It’s great to hear that you’re seeing strong value from your fuel card and competitive pricing compared to other providers in the UK market. Delivering transparent pricing and helping businesses manage fuel spend effectively is exactly what we aim to do at TFC.
If there’s ever anything more we can do to support you and your business, please don’t hesitate to reach out.
Thanks again for choosing us.
The Customer Experience Team
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