Absolutely fantastic and quick response from them. Set up the cards with no issue whatsoever. My go to company for all my fuel card requirements.
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Lees wat reviewers zeggen
I gave it a one star because i had to, Do no use this company as soon as you sign up the customer service ends, then trying to get in touch with anyone is impossible. I have closed our account only fo... Toon meer
Bedrijf heeft geantwoord
From the start Chloe G made everything very clear and transparent, no question too many and all questions confidently answered. We received our card within a few days and we are now set up. Could not... Toon meer
Bedrijf heeft geantwoord
We called to arrange a review of our rate, and Iris was extremely helpful from start to finish. She explained the process clearly and kept us updated on how we could work towards achieving a better... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Betalingsdienst
- ook in
- Brandstofleverancier
- Business to Business-service
- Dieselbrandstofleverancier
- Laadstation voor elektrische voertuigen
Geschreven door het bedrijf
Fuelcards.co.uk is a prominent company specialising in fuel card services and solutions in the United Kingdom. We offer a range of fuel card options designed to help businesses manage their fuel expenses more efficiently. Some key points about Fuelcards.co.uk include: 1. Fuel Card Selection: Fuelcards.co.uk provides a variety of fuel card options tailored to different business needs. These cards can be used at a wide network of fuel stations across the UK, making it convenient for businesses to refuel their vehicles. 2. Cost Savings: One of the primary advantages of using Fuelcards.co.uk services is the potential for cost savings. Our fuel cards often come with discounts, rebates, and other incentives at partner fuel stations, helping businesses reduce their overall fuel expenses. 3. Expense Management: Fuelcards.co.uk offers tools and services to help businesses manage their fuel expenses more effectively. This includes detailed reporting and tracking features, allowing companies to monitor fuel consumption, expenses, and driver behaviour. 4. Dedicated Support: We are known for our customer-focused approach. We provide dedicated account managers or customer support teams to assist businesses in selecting the right fuel card, understanding discounts, and addressing any concerns or issues. 5. Nationwide Coverage: Fuelcards.co.uk boasts an extensive network of partner fuel stations across the UK, ensuring that businesses have access to fuelling options in various locations, whether urban or remote. 6. Online Convenience: Our online platform allows businesses to manage their fuel card accounts, access reports, and make transactions conveniently and securely. 7. Sustainability Initiatives: Some fuel cards offered by Fuelcards.co.uk may support sustainability efforts, such as carbon offset programs or partnerships with eco-friendly fuel providers. In summary, Fuelcards.co.uk is a reputable company specialising in fuel card solutions for businesses in the UK. Our services are designed to help businesses save money on fuel expenses, manage costs efficiently, and benefit from a wide network of fuel stations. With a customer-centric approach and a range of card options, Fuelcards.co.uk plays a crucial role in helping businesses optimise their fleet management and fuel-related expenditures.
Contactgegevens
Grimbald Crag Close 9, HG5 8QB, Knaresborough, Verenigd Koninkrijk
- www.fuelcards.co.uk
4,3
Uitstekend
683 reviews
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Its Always a great experience with the…
Its Always a great experience with the account manager HELEN in terms of communication & issue resolution and the fuel price. never disapponited
30 maart 2026
Review zonder uitnodiging
Antwoord van The Fuelcard Company
Hello Suni!
Thank you for your kind feedback! We’re delighted to hear that Helen consistently provides great communication, resolves issues effectively, and delivers competitive fuel pricing. It’s fantastic to know she’s never disappointed— we’ll be sure to pass this on to her. Thanks again!
The Head of Customer Experience
Absolutely awful
Absolutely awful, scam offers to get you in then jack the price up. 15p per litre more than pump an expect us to pay. Avoid and use someone better
27 maart 2026
Review zonder uitnodiging
Antwoord van The Fuelcard Company
Hello Jay,
We sorry to hear about your negative experience. We have sent you a request for more information so we can access you account and see how we can help.
Best Regards,
The Head of Customer Experience
We’re a logistics company based in the…
We’re a logistics company based in the Midlands, and we’ve had the pleasure of working with Dan Shackleton at The Fuelcard Company. Dan has been nothing short of fantastic — his service is always spot‑on, and the prices he secures for us are consistently competitive. It makes a real difference to have someone so reliable in our corner. Long may it continue!
Fuel costs are absolutely vital to our operation — especially in the current climate — so having a partner we can trust and depend on truly keeps us moving.
27 maart 2026
Review zonder uitnodiging
Antwoord van The Fuelcard Company
Good afternoon!
Thank you for such a detailed and thoughtful review. We’re delighted to hear how much of a positive impact *Dan* has had on your business, and that his reliability, service and consistently competitive pricing are making a real difference.
We fully appreciate how critical fuel costs are to your operation, especially in the current climate, so it’s great to know you feel you have a trusted partner supporting you. We’ll be sure to pass on your kind words to *Dan*—he’ll be proud to hear them.
We look forward to continuing to support your business and keeping you moving!
The Head of Customer Experience
Perfect attirude!
25 maart 2026
Review zonder uitnodiging
Antwoord van The Fuelcard Company
Hello Artis!
Thank you for your kind words! We’re delighted to hear you had such a positive experience—great attitude makes all the difference. We’ll be sure to share your feedback with the team!
The Head of Customer Experience
Amazing company been dealing with Helen…
Amazing company been dealing with Helen really helpful and easy to work with solved issues straight away would definitely recommend speaking to Helen if your looking for a fuel card.
25 maart 2026
Review zonder uitnodiging
Antwoord van The Fuelcard Company
Hello Joe!
Thank you for your kind feedback!
We’re delighted to hear that Helen has been so helpful and made the process easy for you, as well as resolving any issues quickly. We’ll be sure to pass on your comments to her.
We really appreciate the recommendation!
The Head of Customer Experience
Helen Duncan was brilliant in setting…
Helen Duncan was brilliant in setting up a new fuel card account everything sorted in one phone call thanks
18 maart 2026
Review zonder uitnodiging
Antwoord van The Fuelcard Company
Hello James!
Great to hear *Helen* provided such a smooth experience. We’ll make sure your feedback is shared with her—getting everything sorted in one call is exactly the level of service we aim for. Thanks for taking the time to let us know!
The Customer Experience Team
lily made the whole experience stress…
lily made the whole experience stress free
11 maart 2026
Review zonder uitnodiging
Antwoord van The Fuelcard Company
Hello Colin!
Thank you for your kind words. We're delighted to hear that Lily made the whole experience stress-free—exactly the level of service we aim to provide. We'll be sure to pass on your feedback to her!
The Customer Experience Team
⭐ 1 Star
⭐ 1 Star – Extremely Disappointing Experience
Our company has recently had a very negative experience with this fuel card provider, and unfortunately it appears that we are not the only ones. After reading other reviews on Trustpilot, I realised that several customers have experienced exactly the same issue.
On 27/02/2026 we received the weekly price notification confirming a diesel price of £1.1008 per litre for the period 02/03/2026 – 08/03/2026. Based on this information, we planned our refuelling accordingly and ensured that our vehicles fuelled before the next scheduled increase on 09/03/2026.
However, when we received Invoice 18791523, we discovered that the price had been increased mid-week from £1.1008 to £1.2628 starting on 06/03/2026. No notification of this price change was received.
We carefully checked all our emails and the site surcharge list to make sure we had not missed anything. There was no notification and no additional site surcharge applied to the locations we used during that period.
When we contacted customer service, we were simply told that the price had increased mid-week and that they do not store emails sent to customers. In other words, if we did not receive the email or could not find it, it was considered our responsibility.
This response is unacceptable. If a company cannot provide evidence that a price change notification was actually sent, it is unreasonable to expect customers to accept a retroactive price increase.
In our case, this situation resulted in an additional cost of around £350 on a single invoice.
Although we decided not to pursue legal action over this amount, the way the situation was handled has completely destroyed our trust in this company. For businesses that rely on transparent and predictable fuel pricing, trust is essential.
Because of this experience, we have decided to stop using this provider entirely and move our fuel purchasing elsewhere.
If you are considering using this company, I strongly recommend reading the reviews carefully before making a decision.
10 maart 2026
Review zonder uitnodiging
Antwoord van The Fuelcard Company
Dear Vladislav,
Thank you for taking the time to share such a detailed account of your experience. We’re genuinely sorry to hear about the situation you’ve described and understand how concerning this must have been, particularly given the impact on your costs and planning.
We do appreciate you bringing this to our attention as it highlights areas where we must improve.
The Customer Experience Team
I just wanted to leave some positive…
I just wanted to leave some positive feedback regarding Chloe. She has been very helpful throughout the whole process and dealt with everything quickly and professionally. It’s refreshing to speak with someone who is efficient, knowledgeable and willing to help. Chloe made the whole experience straightforward and stress-free. Excellent service – thank you.
13 maart 2026
Review zonder uitnodiging
Antwoord van The Fuelcard Company
Dear Mr Couston,
Thank you for your fantastic feedback.
We’re delighted to hear that *Chloe* provided such a helpful, efficient, and professional service throughout your experience. It’s great to know she made the process straightforward and stress-free—that’s exactly what we strive for.
We’ll be sure to pass on your kind comments to Chloe, who will be thrilled to receive this recognition. Thank you again for taking the time to share your experience.
The Customer Experience Team
Antwoord van The Fuelcard Company
Hello Matthew!
Thank you for your kind feedback.
We always aim to be transparent and keep our fuel prices as competitive as possible, so it’s great to hear that this has made a positive difference for you. Your support is very much appreciated, and we’re pleased to have you as Fuelcards customer.
If there’s ever anything we can help with, please don’t hesitate to get in touch.
The Customer Experience Team
Dont use this company
I have been using these for around 8 years consistently and then they stung me with an 18p increase last Thursday and then sent me another price Friday.
All the other companies I have got cards with stayed at agreed price until the Friday even though I don't use them as much.
Won't be using them from now on
6 maart 2026
Review zonder uitnodiging
Antwoord van The Fuelcard Company
Hello Dan,
Thank you for your feedback and for being a customer for the past 8 years — we truly appreciate your long-standing support.
We’re sorry to hear about your frustration regarding the price increase. Fuel prices can sometimes change during the week due to market movements, but we understand that unexpected changes can be disappointing.
If you would be open to it, we would welcome the opportunity to look into your account and discuss this further. We have send you a request for info so we can locate your account and organise a call to discuss.
We look forward to hearing from you!
The Customer Experience Team
greate team to work with
greate team to work with, fast response and quick action. thank Mr Oscar
9 maart 2026
Review zonder uitnodiging
Antwoord van The Fuelcard Company
Hello Alexandru!
Thank you for your kind feedback.
We’re delighted to hear that you’ve had a positive experience with our team and that the responses and actions were quick and helpful. I’ll be sure to pass on your thanks to *Oscar*, who will be very pleased to hear your comments.
We appreciate your support.
The Customer Experience Team
Great Communication and friendly…
Great Communication and friendly customer service
6 maart 2026
Review zonder uitnodiging
Antwoord van The Fuelcard Company
Hello Dany!
Thank you for your feedback! We’re really pleased to hear that you experienced great communication and friendly customer service from our team.
Providing clear support and a positive experience is something we always aim for, so it’s great to know we delivered. If you ever need any help in the future, please don’t hesitate to get in touch. 😊
The Customer Experience Team
Overchaging by up to £1 per litre on…
Overchaging by up to £1 per litre on Fuel absolutley robotic and generic answers as to pricing formulae blaming the middle east situation which i undersatnd will incease prices, but he current fule is old stock they already have. So why they have been overcharging since October pump price 1.19 per litre plus VAT my today price £1.96 per litre plus VAT
I have tried to ring you and i waited for a call backl all day yesterday and I have chased up again and I have still not be sorted apart from a 10p reduction which is standard every Monday stil paying£2.20 a lite against pump prices of £1.50
6 maart 2026
Review zonder uitnodiging
Antwoord van The Fuelcard Company
Hello Michael,
Thank you for your feedback. I’m sorry to hear that you feel the pricing has not met your expectations.
Fuel card prices are calculated using a number of market factors and are reviewed regularly. While global events, including developments in the Middle East, can influence wholesale fuel costs, we understand that this does not always align with what you may see at the pump locally.
However, we do want to ensure that everything has been applied correctly on your account.
Please contact our customer service team with your account details so we can review the pricing with you and provide a clear explanation.
We appreciate you raising this and the opportunity to look into it further.
The Customer Experience Team
Iris was very helpful when I rang!
27 februari 2026
Review zonder uitnodiging
Antwoord van The Fuelcard Company
Hello Mark!
Thank you for your kind feedback!
We’re delighted to hear that Iris was so helpful when you called. Providing clear and supportive assistance is exactly the level of service we aim to deliver, and it’s great to know she made a positive impression. I’ll be sure to pass your comments on to her.
Thanks again for taking the time to share your experience!
The Customer Experience Team
I have been using there prepaid card…
I have been using there prepaid card for over three years and now i am shutting my operations and have applied for a refund of £830 on my prepaid card. It's been 3 months since i have been chasing for it over multiple emails and phone calls. If anybody at the fuel card company is reading this and can do anything about it please contact me. Company - Zurima Transport Ltd .
30 december 2025
Review zonder uitnodiging
Antwoord van The Fuelcard Company
Good morning Abdul,
Thanks for providing your details. We will now look into the matter and come back to you asap.
Regards,
The Head of Customer Experience
Solannah is the best
This review is only for Solannah Springer and I would like to express my sincere appreciation for the assistance I received in resolving all the issues . She handled the matter in a highly professional and efficient manner. Her patience, attention to detail, and willingness to help made the process smooth and straightforward. I am very grateful for her support and the excellent level of customer service she provided.
5 maart 2026
Review zonder uitnodiging
Antwoord van The Fuelcard Company
Hello Violeta!
Thank you for taking the time to share your feedback.
We’re delighted to hear about the positive support you received from Solannah. Resolving issues professionally and efficiently is exactly the level of service we aim to provide, and it’s great to know her patience, attention to detail, and willingness to help made the process smooth for you.
I will be sure to pass on your kind comments to Solannah — I know she will really appreciate it. Thank you again for recognising the service she provided. 😊
The Customer Experience Team!
Paige was very thorough in explaining…
Paige was very thorough in explaining the fuel card and the prices to me i look forward to using it and see how i get on with it
4 maart 2026
Review zonder uitnodiging
Antwoord van The Fuelcard Company
Hello !
Thank you for your review.
I’m really pleased to hear that **Paige** took the time to clearly explain how the fuel card works and walk you through the pricing. Making sure everything is transparent and easy to understand from the start is an important part of the service we aim to provide.
We’re delighted to have you on board and hope the card proves to be a great fit for your business. If you ever need any help along the way, please don’t hesitate to reach out.
Thanks again for choosing us, and we look forward to supporting you.
The Customer Experience Team
Fabulous customer service
Fabulous customer service. Lilly was very helpful today.
I check the prices every Friday and if the local fuel prices are too close to their price, I email them, they review and amend accordingly right away.
4 maart 2026
Review zonder uitnodiging
Antwoord van The Fuelcard Company
Thank you for your great feedback Angela!
I’m delighted to hear that **Lilly** was so helpful and provided the level of service you expect. It’s also great to see how proactive you are in reviewing fuel prices each week. Our team is always happy to review pricing when needed to make sure you’re getting the best possible value.
We really appreciate you taking the time to share your experience, and we’re always here if you need any further support.
The Customer Experience Team
Be careful when signing up with these…
Be careful when signing up with these as they have a lot of hidden fees and surcharges, they send you a price to make sure you’re using them and when the invoice arrives surprise at least 5ppl more
4 maart 2026
Review zonder uitnodiging
Antwoord van The Fuelcard Company
Hello Florin,
Thank you for your feedback. We’re sorry to hear that this has been your experience.
Our pricing is designed to be transparent, and we always aim to clearly explain how fuel prices and any applicable charges work when an account is set up.
We certainly don’t want any of our customers to feel surprised by their invoice, so we’d really welcome the opportunity to review this with you and clarify any charges. Please feel free to contact our customer service team and we’ll be happy to look into it for you.
Thank you again for bringing this to our attention.
The Customer Experience Team
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