The Fuelcard Company Reviews 

Dealt with Jessica at the Fuel card company who is professional and couteous , so far been a great addition to our fuel suppiers and beating them consistantly on price every week which is good news in these difficult times.🙂

Good rates...Good service

I think i must have been unlucky, so lets give them a chance to redeem. I was sent the wrong cards for half my fleet (SHELL LPS) Should have been Shell Commercial. 4 weeks later we realised their error, unleaded being charged £1.97 a litre instead of £1.63 (both prices inc VAT), & Diesel the same £2.18 per litre inc vat instead of £1.71 per litre. When your average consumption is over 650 litres a week, means we've overpaid by about £200 a week, because 'Jack' arranged the wrong cards. Im well aware that Mr Trumps shenanigans and the issues in Iran are not helping the price of fuel, however getting the account structure correct from the get go would have been good.
The lack of any real apology or an effort to correct the massive overcharge, and no response to my emails and messages really dont fill me with confidence. My reason for moving my fuel account to The Fuelcard Company was poor service and lack of attention from our account manager at Velocity. The phrase from the frying pan into the fire would seem about right.
Most of the incorrect cards have finally arrived 2 weeks later, but no Pins so we assume the pin numbers are the same. Ah my friends, no, this is not the case, hence 3 drivers holding up the queues at Shell in Queenborough as we didn't have the correct Pin numbers, so another phone call as emails get no response.
Sadly calling their 0845 number has now cost me over £30 from my mobile as our work voip system wont permit calls to premium numbers.
Finally the last card that needed replacing arrived today, but guess what no pin number.
at 9.03am i spoke to an account manager and was promised an email with card numbers and pin numbers. 10.34am i was still waiting and car 2 and 3 were now at the garage attempting to use their new cards with wrong pin numbers, so another phone call to get the pin numbers, as despite being promised at 9.03am i would get them shortly, they still hadn't arrived at 10.34am.
Emails to Customer Service and Cameron Cooke today at 9.04;9.32;9.44;10.01 and 16.36 remain unanswered. Sadly i find myself doing my dirty washing in public so to speak, in the hope that perhaps I'll get a response, you never know!
If i do get a response and a resolution I'll update my comments!
Stop the press!!!!!!!
Cameron has been in touch this morning with the correct card numbers and pin numbers for the cards we need to be using, so not such a bad egg. Some resolve on the financial side of the faux pax would not go amis from the company.

I’m so happy to have an account manager again, Cameron always looks after us each week by keeping me informed on a Friday and Monday morning he normally tweaks it some more for us, if it continues like this I will be more then happy to use your fuel card for all our purchases, thank you so much Cameron!

The fuel card company offers a decent rate on fuel as I set up a account a while ago however I wasn’t aware of the protection fee which is monthly , I hadn’t used the card and cancelled however I still had a payment of £7.18 I was out of work and contacted them to agree to pay the amount and also re activate the card I told them I’d pay it on 1st of May and they decided to attempt a direct debit before this date which resulted in a £99 charge the person I spoke to on the phone confirmed that I wouldn’t be charged and that they had advised when it would be paid , after speaking to them again they said they won’t take the charge away so because they lied to me and mislead me they are trying to charge £99 and won’t remove it. Absolutely disgusting. They try to sneak in extra charges and don’t care about anyone that uses there services it’s all about money.

So I signed up and watched the fuel price to see if I wouod save money and guess what the price were not good enough. Then because I didn't even use them they charge me for none use. Call emailed and nothing watch out.

Cameron Cooke goes above and beyond – 10 stars isn’t enough ⭐⭐⭐⭐⭐

From day one, Cameron has given us an outstanding level of support and customer service. He took the time to properly research and provide Unisnacks with the best fuel card options for our fleet, tailored perfectly to how we operate. What really sets him apart is the aftercare – he’s continued to support and attend to all of our needs, big or small, with zero delays. Professional, knowledgeable, and always on the ball. Couldn’t recommend him highly enough.

I’ve been using them recently and their customer service is brilliant especially Helen Duncan.
Fully recommend

Helen was great to deal with, she made the process very easy.

As a long term haulier, never ever have I come across a fuel card provider with a worse service, unethical and illogical pricing, and hidden charges more than The Fuelcard Company.
Its like the Ryanair or fuel card companies.
How can a company offer a fuel price more expensive by 12ppl to a seperate division of the same company using the same fuel card.
The trash and excuses they spin you in order to justify their own pricing is out of this world.
Their customer services is on an 0845 premium rate number, making them more money, £15 call charges, just to pay a fuel card bill - that would be the 42 minutes on hold to get through however.
Then if you dare query the invoice, recall the direct debit because they get it wrong, they charge you £99 for a returned DD ... yes that right, £99.
After this when you want to close your account because youre fed up of all the charges, fees and high pricing, of course you have no longer access to your invoices. Dont worry, the fantastic and money seeking Fuelcard Company, will happily send them over to you in an email of PDF documents, at a fee of £5 per invoice, yes that £5 per attachment to an email. Never short of robbing you in any way these guys.
To be honest, and in summary, just NEVER EVER EVER touch these clowns with a barge pole, con artists at best, thieves at worst, have extortionate rates compared to other providers, so many hidden charges its unreal, so take heed, you have been warned.
JOIN THESE CLOWNS AT YOUR PERIL

Due to ever increasing fuel costs we looked around for competitive solutions and after quite a bit of research we're glad that we decided to go ahead with the Fuelcard Company. Our contact Helen Duncan has been really helpful throughout explaining the different options available to us and always answered any questions we have. Also the savings we're receiving compared to the pump prices is substantial so couldn't be happier!

Our experience with [Helen Duncan] as our fuel card account manager has been mostly positive. They were very helpful during onboarding, explained the different card options clearly, and helped us set appropriate spending limits and controls to prevent misuse.
Communication is generally good, and they’ve been quick to sort out occasional billing questions or card issues. The fuel discounts and network coverage work well for our routes.
The only minor downside is that response times can occasionally be a bit slower during peak periods, but overall [Helen Duncan] is reliable and knowledgeable about fleet fuel management.
Would recommend the service, especially if you value having a dedicated point of contact.

Website is easy to use giving accurate information. Helen Duncan on the team regularly checks in to ensure every thing is going smoothly.

Iris is so wonderful and she is so good at her job so smooth and swift must be a good asset for the company

I’ve been using the Allstar fuel card for a while now and honestly, it’s been a great experience. The card is widely accepted, making it really convenient when travelling, and the pricing has been competitive compared to other options I’ve tried.

The account management is straightforward and easy to keep track of, which saves a lot of time. What really stands out is the customer service — Harriet Callender has been especially helpful, always responsive and professional whenever I’ve needed assistance.

Overall, I’d highly recommend the Allstar fuel card to anyone looking for a reliable and efficient fuel solution.

We’ve been with this company for around two months, and in that time I’ve received the weekly fuel prices once without having to chase. Every other week, I’ve had to email repeatedly just to get basic pricing information, and even then the prices often arrive a day or two before they change, making them practically useless.

The savings offered are minimal, and certainly not worth the constant hassle.

Customer service has been appalling. I was repeatedly told to “check my junk folder,” despite explaining for two months that nothing was being received. It turns out the issue was entirely on their end due to incorrect account settings, yet nothing was done to investigate this, and I was simply told the emails were being sent when they clearly weren’t.

Our account manager has been completely absent since the initial setup. Emails are ignored, support is non‑existent, and there is zero ownership or communication.

I was assured again yesterday that the issue was finally resolved. Unsurprisingly, no fuel prices were sent out today either. At this point, I genuinely cannot express how poor this company’s service has been.

Absolutely not worth the time, effort, or frustration.

Honestly, avoid all fuel card companies. These lot and all the others are genuine scammers. Just pay for you fuel at the pump. Save your receipt and claim back the vat. In the end you'll we be much happier. Total scammers. And for all those on the fence, don't be fooled by their replies to negative reviews. They are bs and generic. They don't want customers for life, that want to scam you for life and hope you don't notice. You've been warned

Hi, I’m a long distance courier driver . Corrie at the Fuelcard company has been so supportive with all my enquiries. So nice to speak to a nice genuine guy, top man! Thank you.

I enquired one evening and received a call the next morning from Harriet Callender. Harriet was very helpful, listened to my numerous questions I had and was very patient. I then got I follow up call a week later to check I had received everything. A really positive service, I couldn’t fault it.

Harriet is always very helpful and gives clear and consice
information.