Furniture & Choice Reviews 

30.437
•
TrustScore 4.5 uit 5

4,7

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Decent quality product,hudson table and chairs, only downside i didnt realise they were flatpacked,my fault i guess not reading everything in the add. Great communication from ordering ro delivery... Toon meer

Beoordeeld met 5 van de 5 sterren

Treated exceptionally well by your staff especially Amanda who was so helpful and pleasant, nothing was too much trouble. Deiivery was really good and on time. So pleased with the sofas and dining ch... Toon meer

Beoordeeld met 5 van de 5 sterren

From start to finish - outstanding Delivery people., professional, polite and streets ahead of other furniture company delivery folk. Customer service post delivery because I foolishly attached a... Toon meer

Beoordeeld met 5 van de 5 sterren

Very happy with my purchase. Delivered on time within the time slot given, by two really helpful gentleman who took great care when putting the items in my kitchen. Really clear step by step instruc... Toon meer

Bedrijfsgegevens

  1. Meubelwinkel
  2. Woonkamermeubilairwinkel
  3. Zitbankenwinkel

Over Furniture & Choice

Geschreven door het bedrijf

We’re a furniture company that helps you achieve stylish room ideas at feel-good prices. We back it up with fast delivery, free returns, 0% finance, UK customer service and thousands of independent 5-star reviews.

Keep on living with Furniture And Choice.

Browse our range of living and dining furniture at www.furniturechoice.co.uk

Furniture And Choice

Geschreven door het bedrijf

How did we do? Good or bad - we'd love to know.
Your feedback helps new Furniture And Choice customers when choosing the perfect item for their home, and it allows us to understand what we're doing well and what we need to work on.

Contactgegevens

4,7

Uitstekend

TrustScore 4.5 uit 5

30K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 98% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 48 uur

Zo gebruikt dit bedrijf Trustpilot

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4,7

Alle reviews

(30.437)

1.178 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Very happy with my purchase

Very happy with my purchase. Delivered on time within the time slot given, by two really helpful gentleman who took great care when putting the items in my kitchen.
Really clear step by step instructions for assembly.
I am really happy to recommend this company, excellent from order to delivery.

14 september 2026
Beoordeeld met 5 van de 5 sterren

Excellence personified.

From start to finish - outstanding

Delivery people., professional, polite and streets ahead of other furniture company delivery folk.
Customer service post delivery because I foolishly attached a piece at the wrong end and rung in a panic , the young man was outstanding and problem solved in under 10 minutes . He put me at my ease , knew the product and made the finish line even better than expected. He is a credit to the company.
Now regarding the item we purchased, fits beautifully into our farmhouse kitchen. We are always sitting down and putting our feet up and dog now also wants to join us after12 years of being content on his own posh bed. Great quality for the price. We will be back. Couldn’t recommend them highly enough.

21 september 2026
Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service, was worried not sat on the sofa before ordering but couldn’t be happier. Fraction of the costs high street but better quality.
Do not hesitate, delivery on time great communication.

18 september 2026
Beoordeeld met 1 van de 5 sterren

Ordered a table and chairs from this…

Ordered a table and chairs from this company around 9 months ago.

Came looking very cheap quality thin mdf with a plastic marble effect wrap on it

Set was around £1000 which isn’t cheap so expected better, chairs wobbly already and the laminate has lifted on the corner to table and caught on someone’s jumper and ripped the laminate off the table revealing how badly made it really is

Contacted them and was told it isn’t a manufacturing issue and it was caused ourselves..

Granted the jumper caught it but had the laminate not been lifting it would have never caught a jumper

If you want good quality furniture DO NOT buy from here

I have pictures of the terrible quality underneath the wrap and honestly at £1000ish it’s a rip off at best

Update!!! Had the laminate not lifted (manufacturing fault) then no item of clothing would have caught on it and tore it!! Honestly if you want to pay good money for cheap furniture this company is the one for you!!!

You can refuse liability all you like. I’ve ordered a new good quality table from elsewhere I just want everyone to know the terrible quality of your items and hopefully this is enough to save someone else £1000 to have to replace 9 months later

Terrible customer service and terrible quality products

15 september 2026
Review zonder uitnodiging
Logo Furniture & Choice

Antwoord van Furniture & Choice

Dear Darren,

Thank you for taking the time to post your feedback.

I'm sorry to hear that you are unhappy with the quality of the product.

From the images you provided, it was clear to see that the damage caused was accidental and not a manufacturing fault. Had it been due to a fault, we would have rectified the issue, as you are within the 12-month manufacturing guarantee period.

Regarding the wobbly chairs, please try the below:

1. Flip the chair over on a flat, raised surface and pull back the dust cover
2. Loosen the bolts for the rear legs and then place the chair back upright
3. Hold the backrest and gently move it side to side until the legs are wobble-free. You may wish to sit on the chair to check all feet touch the floor and it is wobble-free.
4. Retighten the bolts for the rear legs and reseal the dust cover.

We appreciate your feedback as it helps us improve both our products and the information we provide to customers.

Kind regards,

Ben
Customer Service Team Manager
Furniture & Choice

Beoordeeld met 5 van de 5 sterren

Perth chairs

I had already purchased a dining table with Perth chairs months ago of which I was very pleased with and decided to order another two chairs. So easy to assemble, very comfortable and look great. The ease of ordering online is second to none and the delivery service is excellent. 👌🏻

16 september 2026
Beoordeeld met 5 van de 5 sterren

Table and chairs

Hi, ... i was so happy with my table and chairs, ... they were exactly what the picture showed, ... beautiful and well made, ... i will be telling every one to look in on Furniture & Choice, before looking anywhere else, ... 😊😊😊

16 september 2026
Beoordeeld met 5 van de 5 sterren

The 3 seater and 2 seater in white…

The 3 seater and 2 seater in white leather is absolutely stunning, it’s even more gorgeous than the pictures show. I would recommend to anybody wanting a new modern stylish sofa that you won’t be disappointed

14 september 2026
Beoordeeld met 3 van de 5 sterren

Assembling and assembling instructions are poor

Assembling and assembling instructions are probably the worst I have come across, elderly people and anyone living alone would struggle with assembling. The colour is already coming off the chairs. Quality is poor and not worth the price. Communication around trying to get replacement parts could be better.

The dining table so far looks decent but again assembling without good alignment between the holes and the pieces is what ruins it.

I appreciated the refund in the end.

14 september 2026
Review zonder uitnodiging
Logo Furniture & Choice

Antwoord van Furniture & Choice

Good Morning Rubel,

Thank you for taking the time to leave a review.

I am sorry to hear that you found the assembly process difficult and that there were issues with your dining set. We appreciate your feedback regarding the assembly instructions, and I apologise that they did not meet your expectations.

I can see that our Customer Service team has been in contact with you and that a partial refund was agreed as a resolution for the issues you experienced.

We appreciate your feedback as it helps us improve both our products and the information we provide to customers.

Kind regards,

Joe
Customer Service Team Manager
Furniture & Choice

Beoordeeld met 5 van de 5 sterren

CHAIR

The order process was so easy and the chair was easy to assemble and excellent quality. The delivery service was quick with regular correspondence, highly recommended this company.

14 september 2026
Beoordeeld met 5 van de 5 sterren

Totally delighted with our sofas

Totally delighted with our sofas. Ordering was simple. Delivery was on time with excellent communication and pleasant delivery people. The sofa is of excellent quality, actually much better than we expected for the price. The colour looks the same as on line and the fabric feels very good quality. The seating is firm and the back cushions slightly softer but supportive. Delighted to find all the cushions are removable so will be able to rotate them. We only had to attach the legs and this was really straightforward and the tool was supplied.

14 september 2026

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