Furniture & Choice Reviews 

30.437
•
TrustScore 4.5 uit 5

4,7

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Decent quality product,hudson table and chairs, only downside i didnt realise they were flatpacked,my fault i guess not reading everything in the add. Great communication from ordering ro delivery... Toon meer

Beoordeeld met 5 van de 5 sterren

Treated exceptionally well by your staff especially Amanda who was so helpful and pleasant, nothing was too much trouble. Deiivery was really good and on time. So pleased with the sofas and dining ch... Toon meer

Beoordeeld met 5 van de 5 sterren

From start to finish - outstanding Delivery people., professional, polite and streets ahead of other furniture company delivery folk. Customer service post delivery because I foolishly attached a... Toon meer

Beoordeeld met 5 van de 5 sterren

Very happy with my purchase. Delivered on time within the time slot given, by two really helpful gentleman who took great care when putting the items in my kitchen. Really clear step by step instruc... Toon meer

Bedrijfsgegevens

  1. Meubelwinkel
  2. Woonkamermeubilairwinkel
  3. Zitbankenwinkel

Over Furniture & Choice

Geschreven door het bedrijf

We’re a furniture company that helps you achieve stylish room ideas at feel-good prices. We back it up with fast delivery, free returns, 0% finance, UK customer service and thousands of independent 5-star reviews.

Keep on living with Furniture And Choice.

Browse our range of living and dining furniture at www.furniturechoice.co.uk

Furniture And Choice

Geschreven door het bedrijf

How did we do? Good or bad - we'd love to know.
Your feedback helps new Furniture And Choice customers when choosing the perfect item for their home, and it allows us to understand what we're doing well and what we need to work on.

Contactgegevens

4,7

Uitstekend

TrustScore 4.5 uit 5

30K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 98% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 48 uur

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4,7

Alle reviews

(30.437)

1.178 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 2 van de 5 sterren

Customer service was very good

Customer service was very good. Furniture not so good chairs wrinkling and bottom of chairs and table legs very flimsy. I will need to purchase pads to protect my oak floor. Black marks on the table legs. Amanda was very good. Company gave £90 but I am left with ugly marks visible through the glass. The furniture is not good quality and I would not buy from this company again.

14 september 2026
Review zonder uitnodiging
Logo Furniture & Choice

Antwoord van Furniture & Choice

Good Morning Sheena,

Thank you for your review.

I am sorry to hear about the issues you have had with your table.

I am glad we got this resolved but if you decide that you would like a replacement instead just get in touch with us and we will be happy to help.

Kind regards,

Joe
Customer Service Team Manager
Furniture & Choice

Beoordeeld met 5 van de 5 sterren

We are thrilled!

The ordering and delivery were very straightforward. We enjoyed putting it all together. Two oldens!! The instructions were clear. Just the cushion bit was a bit of a struggle. Best to have an electric screw driver. Very pleased with how it all looks. The seats are nice and light but comfortable. And the price was reasonable. Very satisfied.

8 september 2026
Beoordeeld met 5 van de 5 sterren

Delivery was on time as advised

Delivery was on time as advised. The table and chairs were easy to assemble. Clear instructions. I’m delighted with them. They look just as I thought from the picture. Would definitely order from this company again.

11 september 2026
Beoordeeld met 5 van de 5 sterren

High quality furniture

I didn’t know this company before ordering online and I’m so glad I took a chance. I’ve got a dining table that is stunning, amazing quality, beautiful design and looks much more expensive. I would definitely buy from them again. The company hasn’t been spamming me with emails after my purchase was completed so that’s a big plus.

11 september 2026
Beoordeeld met 5 van de 5 sterren

Very pleased with the table

Very pleased with the table, looks really nice and is well made. Kept informed on delivery and the two young men that delivered my order couldn't have been nicer and were very helpful

10 september 2026
Beoordeeld met 1 van de 5 sterren

Looking forward to receiving my table…

Looking forward to receiving my table and chairs from furniture&choice I waited in all day I was following delivery progress online only to see they were delivering near prescot which is only about 20 minutes from my address mine was the next delivery only to see them returning to Manchester without delivering. I phoned furniture & choice I spoke to a woman she couldn't explain why my order wasn't delivered or when it would be delivered I asked for her name she didn't tell me so I cancelled the order I did get a full refund quickly

2 september 2026
Review zonder uitnodiging
Logo Furniture & Choice

Antwoord van Furniture & Choice

Good Afternoon William,

Thank you for taking the time to share your feedback. We’re very sorry for the disappointment and inconvenience caused by your missed delivery.

Unfortunately, on the day of delivery, the driver reached their legal driving hours limit and was unable to complete the final deliveries on the route, which included your order. We understand how frustrating this must have been, especially after you had waited in all day and could see that the vehicle was nearby.

While we completely understand your decision to cancel the order, we're pleased that your refund was processed promptly. We regret that we missed the opportunity to deliver your table and chairs and provide the service you expected from us.

Kind regards,

Joe
Customer Service Team Manager
Furniture & Choice

Beoordeeld met 5 van de 5 sterren

when I contacted furniture & choice.

when I contacted furniture & choice.
I found all their customer service people very friendly & helpful.
I placed my order, after receiving my fabric samples & was kept upto date as to when my sofas would arrive, I now have them & they look very nice & modern. 😀

10 september 2026
Beoordeeld met 4 van de 5 sterren

Hudson dining table

This table is solid, very good quality and colour with the bonus it extends to seat more people. Would recommend.
The Assembly Instructions went from page 5 to page 8. Luckily my son, a joiner, knew how to build the table.

9 september 2026
Beoordeeld met 5 van de 5 sterren

Dining Table

I was kept upto date about item comming into stock and delivery .Good communication and prompt delivery. Table was packaged well and easy to put together. Fab quality ,looks lovely in my new kitchen .

2 september 2026
Beoordeeld met 5 van de 5 sterren

Very happy customer…

Quality of the chairs that I purchased is really good. Swatches sent first as requested. Fast delivery and arrived when stated. Well packed with lots of protection around each chair. Excellent communication throughout. Would highly recommend this company.

9 september 2026
Beoordeeld met 3 van de 5 sterren

good delivery,well packed,but not the…

good delivery,well packed,but not the most comfortable

1 september 2026
Logo Furniture & Choice

Antwoord van Furniture & Choice

Good afternoon Peter,

Thank you for taking the time to leave us a review.

I'm sorry to hear that you are not 100% happy with the product. Whether an item is comfortable or not comes down to personal opinion, which we appreciate.

This is one of the reasons we offer a 14-day free return policy. However, due to the order being delivered outside of this period, we can no longer offer this.

Kind regards,
Ben
Customer Service Team Manager

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