GameStop Reviews 

As a publicly traded company, GameStop should not require customers to become pro members just to purchase Pokemon cards. This is a violation of consumer rights. Please strengthen guidance and training for store staff.

I’ve tried twice to place an order through the GameStop website to purchase an Xbox pass, both times my orders were cancelled and nothing was done from their side to fix it.

thank you for holding 550$ for an entire month without any order

I purchased a pro membership in order to get rewards points for a very large purchase. However, almost 2 weeks and a message to their support email later, I have no rewards points from my purchase. I have the receipt confirming my Pro rewards account on it, so I know the error is not on my part. Very unhappy that I was misled over rewards points and lost money as a result. Unacceptable. At the very least, please respond to emails and attempt to solve problems.

I went to the GameStop in the Jersey Gardens Mall New Jersey on a Saturday morning to make a purchase and had the DISPLEASURE of dealing with the so called manager. He immediately told minority customers the price of items without them asking as if they could not afford them. Before the customer swiped the card, he would say, "If it declines, you can try again or call your bank." His attitude was distasteful, disgraceful, and unprofessional. Not a good representative for GameStop!!!!😡

If I could give zero stars, I would.

I ordered a refurbished Xbox Elite Wireless Controller Series 2, which was supposed to arrive in one week. Instead, it took 18 days, and when it finally showed up, it was the wrong item—I only received controller accessories, not the actual controller.

I called customer service, and was told I had to drive 50 minutes to a GameStop store to return the incorrect item before they would send the right one. I explained that the mistake was theirs, not mine, and asked if they could just email me a return shipping label to avoid wasting time and gas. I also asked if they could go ahead and ship the correct item since my order was already 11 days late. They refused and said it was “company policy.” When I asked to speak to a manager, I was told they would say the same thing.

At that point, I asked for a refund instead. Again, I was told I’d have to go to the store to return the item. I voiced concern because the item I received was worth less than what I paid. The representative said it wouldn’t be a problem and emailed me a letter to bring to the store.

Today, I went to GameStop, and the store manager had to call customer service—only to be told that the store couldn’t process the return after all. I was emailed a shipping label and told I now had to take the package to UPS myself.

This entire process has been frustrating, disorganized, and a total waste of time. Between the delayed delivery, receiving the wrong item, the lack of accountability, and poor customer service, I will never shop at GameStop again.

I sent in $8000 in cards through Gamestop on Feb 11, 2025 to be graded by PSA . It is now June 4, 2025 and the box was lost by Fed Ex. I am being told that mine and the 5 other peoples cards that were in my same box. They have offered me $1600 in compensation which included my original $143 for submitting my cards. I told them they were worth around $8000 and they didn't care. They will not supply me with MY tracking number which leads me to believe it never left the Gamstop store. I told them I am taking them to court and they can care less. I really believe that the Gamestop employee and Fed Ex driver are thiefs. If you go on Youtube there are at least 7 other people who Gamestop and Fed Ex have lost there box. There was one guy on there who lost $375,000. DO NOT LET GAMESTOP SEND YOUR CARDS TO PSA .

I tried to return a brand new, Original Switch game, never opened today. Found out they only allow 30 days for returns (if you are a Pro member, otherwise it's only 15 days!!!). Only offered me $5 trade in on another game. This will be my last purchase at GameStop. Walmart offers a 90 day return policy and in some casee cheaper prices, so they will get my future business!

Not sure how they're still in business. I purchased a brand new game for my dad, and when I went to pick it up, it was clearly used. No shrink wrap. The person at the counter insisted it was new, and just used for display. I was caught so off guard by this, I foolishly paid for the item and left...but the experience left a bad taste in my mouth. Not to mention their sketchy practices with grading Pokemon cards. I try not to do business with them.

Ordered a new PS5 game, received a disc with fingerprints in a plain GameStop case and inlay. It being a deluxe edition should have come with a bunch of extras but I got nothing. Needless to say I returned it, not without issue as they now require an ID, I also emailed customer service who didn't bother to reply.
In the same order after 8 days I also received a new game which was opened and had no plastic wrap with a cut on the side of the case going into the inlay.
This experience just says it all so order supposedly new games at your own risk.

More Like ZERO Stars….

*FIRST PROBLEM*

I went to Gamestop one day, and it took 3 hours and an extra 5$ than originally quoted. As you see I was already not a happy camper.

*SECOND PROBLEM*

I simply could not log in to my Gamestop account no matter what I tried. I did try contacting support (useless, it took 8 employees to tell me they couldn’t do anything).

*THIRD PROBLEM*

When it said my card was ready I went into the store and the staff did not know what to do, and they did not want to call for help.

*BONUS PROBLEM*

It took 4 months to get my card.

*ONE LAST THING*

There was a nice staff member who fixed everything but this was still not a happy experience.

Someone else has used my monthly $5 pro rewards coupon, I asked customer service and they seemed to care, they said they would get back to me within 24hrs or I would see points in my account. Neither of that has happened, as a paying customer/yearly subscription I expect to use what I payed for. I explained to them time and time again. Yet they seemed to give me the vibe of ( I don’t care, there’s nothing we can do about it, someone else used your coupon you are shit out of luck.)

I would give this less stars if this was an option.

Ordered a game 3 weeks ago, when I use the tracking number they provided it says "pre shipment". After the first week I wrote in and GameStop tells me that my game was "lost in the mail"... I am not sure if it would say "pre shipment" if it had already shipped, but okay.

They asked if I wanted a refund and I told them "no, I want the game". They tell me that their "internal team is investigating my case" and it will be 7-10 days before it is complete. I told them to forget it, I'll take the refund and will order from somewhere else. They tell me that it is too late for a refund and I am stuck waiting for the game. 3 weeks so far, no game, no working tracking number. Should have read the reviews before I used GameStop!

GameSpop della corte del Sole.
Enrico un commesso ottimo: gentile disponibile competente.

According to my experience and hundreds of others GameStop is a complete scam of a company. NEVER purchase anything refurbished from them. The console I purchased arrived dusty and the controller smelled so strongly of cigarettes I could barely stand it. Plus most of the buttons stuck. The console worked for a couple months then just stopped powering on! I kept it on a surge protector so it’s definitely a faulty product. They refuse to take any responsibility.
GameStop is a complete scam!

sono dei truffatori
vendono prodotti al 50% in più rispetto al prezzo ufficiale del produttore

Delusione sul servizio reso.
Quando ordinno una dispositivo (nel mio caso una XBOX) usato ci si aspetta :

1. che il bene sia stato almeno visto e controllato
e non che arriva sporco, con la polvere

2. che l'imballo di spedizione abbia un minimo di protezioni anche con della semplice carta
e non console, controller e cavi mollati in una scatola grande dove sono "liberi" di correre ed essere
sballotatti tranquillamente da corriere

Questo significa NON curanza delle cose , non si chiede che imballo speficio , non ci hiede sia sia "lucido"
ma con la polvere e mollato in una scatola a caso.. vuol dire non aver nemmeno controllato che funzioni
Speriamo bene ma eviterò il servizio GAMESTOP
poco professionale , molto alla buona

Worst customer service ever. They sold me a preowned game that we quickly found was defective. When we tried to return it for one that worked or a refund we were told we could not get a refund because they have a 7 day return policy. Ridiculous. Then when you try to talk to customer service you can't get anyone that speaks English and the ones that do are entirely unhelpful. Never giving them business again.

I will always buy on Amazon and never come to the store again. The staff is horrible. They are try to upsell you. They don’t give you the right products or the right information. They’re always pushing for you to buy a membership which from what I’ve read is definitely not worth the money but to each their own. My husband was in buying a game and the person in front of him had been mentally challenged, and they took advantage of him and got him to buy things that was not needed even after he told them he did not want them. they still continued to push him to buy these things and rang them up. The people that work there are horrible human beings.

It amazes me that GameStop is still in business for the atrocious customer service they provide their website is just hard it's impossible to update your payments or cancel an order and when you try to get assistance with this you can't get a hold of anyone if physical media actually dies out in video gaming it's because of GameStop