GameStop Reviews 

I had sent out tcg cards through GameStop’s PSA grading program. The cards came back graded however one of them were damaged and this isn’t GameStop’s fault. However their system doesn’t allow you to pick up the other cards and their staff couldn’t figure out the process wasting over an hour of my time sitting in the store to leave with nothing. Their process for when a card is damaged is truly awful as it requires a DM to open a ticket..

Looking at these reviews I can clearly see that I am not the only person to have a problem with this store & the employees 2,000 + reviews & have a 1.5 star rating this proves the employees, the Manager, district & Regional Managers don't give a RIP about this store or it'sreputation, let alone care for the customers There is very little I can say about what happened B/c CLEARLY nothing will be done or change.BUT NOT THIS GUY! I will be pushing my issue I will get my problems solved. You see I am a DISTRICT MANAGER for another company & employees & managers get REPLACED for reviews & service like this...GameStop you want this store to change,give me the job for 30 days, & PROMISE THERE WOULD BE A MAJOR DIFFERENCE & yes I'd keep my other job as the hrs. & pay is better but fixing your store would be fun.

I purchased a graded card from there App and it’s been in processing for the past two weeks. I’ve called multiple times and all they said was it is still processing. I had one person admit that they sold the card and do not have any in stock. So why would you sell a card and charge someone’s account then on top of it they can’t tell me when I’ll get the card. Then they say a refund will take 5-10 days… 😂😂 Never again shit ass company

This happened August 1st 2025 after 4:30pm. I had a horrible experience at this Gamestop location so here's the full story:

I been a Gamestop customer since I was in middle school, I'm now 38 and this bad experience is making me change my mind if I wish to pursue being a loyal customer. I went there Friday Aug 1st with my nephew and as soon as we walked in there were about 6 big display boxes loaded with different games with 4-5 signs on these boxes stating "4 for $10 for games $5 and under." My nephew got excited once I told him what the sale was about and I as well and we began to dig through. Before I went further I asked the two associates, one of there names being Daniel "Is it 4 for $10 just in these boxes and no where else correct? No on the shelves too, right?" They both nodded and said correct. So I picked 4 games, my nephew as well who had a Gamestop card of his own with money on it, plus I picked another game not included in this sale. We spent about an hour doing this, especially my nephew asking me questions about the games. Once we were set, I went to ring up his games first so he could use his card, and the games came out to be $4.75 ea. Yet, Daniel tried charging me $20 and some change. I said, "Sir these are buy 4 for $10." He said "No they're not." I said, "You literally saw us dig through those boxes for over an hour, yes they are, plus the signs say they are." He continue to deny it by telling me "it's old sale and he apologizes for the other shift for not removing the signs." I said, "It doesn't matter who's fault it is, it isn't just ONE sign there's many on all them boxes, did I really spent an hour over there for nothing??" He went and looked and came back telling me, "It's for games $5 and under, these have $9.99 tags on them." Once again I told him, "but we got them out of those boxes, you have tons like that AND they rung up $4.75 ea which means they're marked down, but still show a $9.99 tag on these cases." He refused to honor the sale by telling me "it was $4.75 because my pro membership cut the price in half." That's not how pro membership is works, I never had my membership slash a price in half like that, it's usually a couple of dollars. I grew very agitated, took the 8 stack of games and handed them back and told him, "You're not screwing my nephew and especially me over because you don't want to honor the signs or the sale." I bought the one game I wanted so I could use my $5 discount and walked out. This happened after 4:30pm August 1st and I immediately called corporate and filed a complaint. I'm supposed to receive a call from the District Manager soon about getting this resolved. If I don't, I think this will be the time I cut ties with Gamestop completely. If he would of honored the sale this would of never of happened and I would've kept coming back. I will not let this go until this is fixed.

If I could give them zero stars I would. I purchased a pro account and they cannot access it even though all my information is pulled up; I cannot make a purchase because they cannot apply any of my pro discount codes. Customer service idiots told me to drive to another state to see if I could access my account discount there, I actually did drive to another state and the same problem happened. Now they are asking me to make a new account; Jesus Christ peace be upon him. It’s so frustrating I would rather buy from Amazon and tell Game Stop to keep their discount and shove it.

I got a keyboard i could not use. The keyboard was black and letters were black too so I couldn't see the numbers are letters. They wouldn't take it back because it was opened. They would replace it with the exact same one. No point in that I still couldn't use it. No refund and stuck with a keyboard I can't use.

Wish I could give zero stars. I ordered a 3ds and 2 games as a bday gift that never came. Tracking info shows it wa returned to sender. Gamestop is saying 5-10 business days for a refund. So I had to scramble to find alternate gifts and I'm out over $300 for at least 2 weeks. I'm furious and will never order from them again.

My son bought a supposed reconditioned X-Box S which failed after only 2 weeks. We contacted customer support but there was a delay of 3 days due to 4th of July holiday and they refused to honor any warranty claiming we were past 15 days. First off, what kind of crappy refurbishment does not at least give you 30 days? Second if you search on line it says 30 days warranty on all reconditioned X-boxes. LOUSY customer service from India as well.
My son saved his money and they screwed us to the tune of $299 + .
HORRIBLE COMPANY AVOID THEM, buy from a reputable company that stands behind their products.

Scottsboro AL store employees will not help you, they just tell you to call customer service but when you do they can’t help you either! They sell fraudulent games that don’t work and then refuse to help you, just useless

Ordered a game online on June 11th. Arrived July 14th and the game disc is faulty. Absolutely horrendous service

Awful customer service, game stop send me a game that didn't work. that didn't work. Had me go to store to return only for them not to take it. I just returned order and done with game stop.

I encountered the rudest clerk in my life. A bald man with glasses. I asked about a game and he begrudgingly looked it up for me. It being a sequel to a favorite of mine I asked if he liked the first one. He said Im not interested in those games and turned his back to me. I uncomfortably left the store never to return.

GameStop is the worst. I ordered a PowerA Fusion Pro Wireless Controller for Nintendo Switch. It took 2 weeks for delivery. The controller wouldn't even take a charge. Dead controller. Sent it back same day it arrived. Took a week to get there. I had to pay for shipping. They wouldn't send replacement until they received it and inspected it, even though they never inspected it to begin with. I waited 2 weeks for them to inspect and send out replacement. They never did. I called so many times over the course of this time. always same useless excuses. Finally one of the operators admitted they probably didn't have a replacement and were just stalling until one came in. I requested refund and ordered one from eBay which will arrive in 2 days. They also said it would take at least a week to get refund. All together so far , they wasted 2 months of my life. DO NOT ORDER FROM GAMESTOP!!

I received a $100 gift card via email as a Christmas present. I decided to save it until the launch of the switch 2. When I tried to use it at the start of June, the person at the store couldn't get it to work. So I reached out to GameStop customer service, and THREE WEEKS LATER they finally reply saying that the card was used in January which is absolutely not true. I try asking if they can tell me where it was used and what was purchased just to make sure it wasn't me even though I know it wasn't, and they say they don't have the tools for that. So essentially I'm out 100 bucks because somehow someone else was able to get my gift card information from their website because I know for a fact nobody accessed my email other than me.

Customer support takes hours on hold to get in contact with. I explain my issue where I just need assistance with re-activating my account. They said "one moment while I look into this for you". *Hangs up the call". I called them back immediately and it went to busy. Requested a callback. Havent got my callback and it's been over 2weeks. I went to a in-store location and the dude there was understanding and gave his best effort. Sadly didnt resolve my issue though. I forgot I submitted a ticket for this too and over a month later I got my first response on a support email I sent. I am currently trying to have them assist me but I am averaging one response every 2days at this point and they just keep asking me questions that I answer in the previous emails so they just blatantly refusing to read my emails and brushing me off.

Overall, I like to think I am very patient person but Customer Service being handled by overseas contractors is destroying the credibility of this company because they actually dont give two f-cks about their jobs and are robbing Gamestop blind by just giving the worst customer service experience imaginable.

I was expecting to be in the minority here but it appears Gamestop screws over its users daily upon me reading other reviews. I usually dont even leave reviews because people can have off days and I understand that. But when I have attempted to contact support 3times in the span of 2months and receive one email back and get hung up on mid call, then I am left with no other choice.

Ho preordinato Death Stranding che era in uscita il 26 giugno e finché bisogna solo ricevere soldi questa società lo fa egregiamente e soprattutto celermente. Il problema viene quando deve spedire o anche solo relazionarsi con il cliente. Partiamo dal lato spedizioni: un gioco preordinato dovrebbe di buona norma arrivare al day one o massimo massimo il giorno dopo (tralasciando che molti negozi lo fanno arrivare addirittura prima, ma ovviamente gamestop non è tra questi). Io ora mi trovo al 30 giugno con una mail arrivata poco fa sulla conferma della spedizione, arrivata solo perchè ho insistito fin dal 26 e perchè li ho contattati anche su instagram per accelerare la risposta via mail dato che non rispondevano. Quindi dopo la minaccia di annullare l'ordine guarda caso è stato fatto partire. Ovviamente però prima che arrivi il pacco ci vorranno minimo altri 4/5 giorni. In sostanza alla fine di tutto un gioco preordinato arriverà con la bellezza di più di una settimana di ritardo (sperando che Fedex non si diverta ad aspettare fino a venerdì così da prendersi il weekend di mezzo, dato che si, non solo hanno una pessima nomea da soli quelli di Gamestop, ma si affidano anche al peggior corriere possibile, ovvero Fedex

Reported this fraudulent company to bbb and ftc. Hope when law enforcement investigates they all go to prison for fraud.Selling open games for new price without offering a discount like other retailers is fraud and a felony.

Worst online experience. Never order online. It says 1 to 3 business day for delivery. It took 10 days. And when you call customer service they all speak Indian. Shouldn’t receive 1 star.

I recently ordered the Gears of war xbox one s refurbished. The red, matching controller is in every single picture and there is even a picture with just the red, matching controller. When it arrived today not only did it not include the .matching red, advertised controller it had a black controller, it has sticky buttons and is fairly scratched up. I get these things are refurbished but if I am already putting more effort than usual on the button this is junk that is not long for this world. I will DEFINITELY NOT be buying anything from game stop and I highly recommend you avoid the BS as well. Also called customer service, was told "well you didn't read closely enough I guess" and hung up. Horrible experience hope you don't repeat it

They dont care about pre orders bought online early for shipping..choose the slowest route possible and charge for shipping, also never get games close to release dates. Also extended your days supposed to be shipped, while everyone else got theirs. Stopped pro, because of services they provided are shady.