GameStop Reviews 

Purchased a refurbished PS5 as a gift for my son. Since I live in Fla. it took at least five days to deliver to CAL. Once he got it immediately noticed unit was defective. Called game stop and got a run around and an email they could not refund the money because the issue was reported pass time frame. DO NOT buy from them.

I've notice recently that they're overcharging on collectible so now they're attacking the Collectors and trying to blame it on the tariffs. Hasbro price for new figures $27.99 which is confirmed, however GameStop is asking for $29.99 which is asking for a bit more so Basically $31 to $33 depends on your State Taxes! the reason why I'm posting this review is to let people know that it's time to start avoiding GameStop, trying to take money from hard-working Publishers and not giving them most of the profit that's what they're doing. All other main businesses is selling their products for the respected price Hasbro is asking.

First time reviewing on Trustpilot, for the once beloved GameStop.

Silent Hill f launch date 09/25/2025. Preordered over 1 month ago at my local store for the steelbook. GameStop even emailed ads on 09/24/2025 saying "Preorder now to get an exclusive steelbook". Went to the store as the first customer of the day, was informed that I'm the 3rd one preordered the game there, but they only got 2 in stock and will reserve for the 2 guys for 48 hrs. Ok I went to another store 25 miles away and was informed that they had 7 steelbooks which are first come first serve (irrelavent to the preorder date). Apparently this shitty company doesn't even know how to do marketing and operation.

I was once a pro member for many years. Cancelled 2 years ago. Now I've permanently blacklisted their email and deleted their app. This company deserves to bankrupt.

After being a long time customer I will not be returning. I purchased two remote controls that I was told I had 30 days to return due to my pro status. I go to return the two controllers which are both sealed and I was told they are not returnable because they are now on clearance. The store doesn't want to help and customer care just refers you back to the store. Sad.

I ordered a 100 dollar playstation card, had trouble getting access to the code, gamestop supposedly gave the code of the playstation card I ordered but when I tried to redeem it, the code said it was already used.

Their online ordering wasn't functioning properly so I called customer service. She told me to download the app, which I was trying to avoid. So I downloaded the app and still couldn't order online. When I called her back, she told me to find a store to order what I wanted. After about 45 minutes wasted trying to order online. The one bright spot in this whole thing; Kristy at the Fayetteville, NC store was great and I saved about 30% by ordering in-store

My son’s friends purchased a switch. It’s was delivered defective. I went to 2 Game Stop locations which were closed. I finally discovered a store open 25 min away and the warranty was expired by 2 days. I called customer service twice escalated the problem because I feel I went to 2 locations closed in the warranty window. Customer Service is rude and not helpful. Defective units are sent to customers and then you are stuck. AVOID ALL GAME STOP PURCHASES!The store is closing for a reason.

I was scammed
I was sold a pre owned PS5 to find out that it’s not functioning properly. We could not download a lot of games so we took it to a professional to check the problem only to discover that the system is unrepairable and un functional. I paid $474 for that system and Gamestop did not own that they sold me a scammed system. This is the worst that happened to me ever I will never shop at Gamestop ever again.
And for all of you like preowned please be aware

If I could leave 0 stars I would. I ordered ONE memory extension card for my Xbox series S, and it did not ship until 12 days after purchasing it, despite them advertising 3 day shipping.

Do not order from here.

Visited the Concord, CA GameStop on Sep 1. The store manager aggressively pushed the Pro Membership even after I said no. When I refused to engage further, he became angry and kicked me out — all in front of my kids. Completely unprofessional and hostile behavior. Customers should never be treated like this just for declining a loyalty program.

Store #5761 is the worst location. They see fit to open PREORDERS and use them as display copies. Was also told that they only got 2 copies of the preorder in. And the other copy was sold to someone who did NOT preorder. Employee Jordan is grossly incompetent. Took him 20 minutes to refund the person before me, and he refunded them for something they didn't even buy! Then, he admits that HE is the one that messed up my preorder and opened it. What a joke. Contacted customer service and was given a too bad AI PR response. Terrible company sells OPENED games as new.

Ordered a game counsel aug 18th. For my sons birthday today. When i carted the product the 25th was the delivery date. Mind you. I have ordered stuff off of the internet, for thirty years. I've lived at my residence for 5 years never had more than a one day late delivery. This has now been 6 days since promised date and my sons birthday that i have no present for and still no package. When I reached out to customer service, they said sometimes packages get delayed. A delay is a day or two, not more than a week. And as the tracking showed the item came within 20 miles of my house then proceeded to go back towards texas and has been sitting in Cincinnati for 2 days no movement. So now its 300 miles away and will not reach me till bare minimum sometime in sept. Because we all know nobody's moving mail on sunday or monday. Contacted customer service several times and basically was told to bad so sad..... boycott game stop until someone with management skills takes control

Never again doing pre order at gamestop. I had pre order gears of war for ps5, put down 10 dollars as a down payment. When I went to pick up my order. I end up paying full price, so where did my deposit go

The location at White Oaks Mall in London, ON, is probably the worst location for GameStop when it comes to customer service and warranty.

I came in to get a game replaced under warranty, and was told that it was only for one year. The receipt just says i have warranty on the game, and there is no indication on when it expires on the receipt. How is a customer suppose to know if they aren't told about it? Also, don't you think you should write that stuff on a receipt?

At this location, the associate refused to replace the game under warranty, and told me that the "other guy" two years ago, "must've told you about the 1 year limit". Complete BS. I wasn't told anything, if i knew it was for one year i wouldn't have bought it. Second, your receipt doesn't say that it expires.

Not only that when i asked him for a his employee id he refused, and i said okay i will take a picture of you so i know who i talked too, he threatened to call the police to get me kicked out of the mall. Dude, your store and the whole mall takes videos of you all the time. You aren't in a private location.

I will never buy anything from here again! And James, should be fired. The so called assistant manager while talking to me with his hands shaking needs to take classes on how to deal with customers.

Great store

The online store has become utterly unusable and annoying. A once amazing company has fallen due to the lack of adaptation to the future, I've stopped multiple times from buying items on your site due to the terrible UI! Fix soon please!

My order never even made it from their warehouse. I truly believe it wasn’t lost but stolen. I had to call 7 times and speak to different people. They had to do an “investigation “ which took 5-10 business days which they could clearly see from the tracking info that it never even made it from their location. I told them to just refund my money. A few days later, I called again and was told we’ll send you a replacement. I never asked for a replacement, I asked for a refund. An item which should have took 2-3 days is going on 3 weeks plus. I am finally getting my refund. Buyer beware with their shady practices. I used to always use them but they won’t get another time from me or my family. Absolutely terrible experience.

"Ordered online, but got the wrong item. Support was friendly and quick, but it took almost two weeks to get a refund. I also found similar products cheaper and with faster delivery elsewhere.

The item on the website was misrepresented in picture and description, and it ended up being exactly the same as the item I already have. Also, it doesn't even work. Their return policy is only one week, so they obviously try to make it so that you are unlikely to be able to return it unless you do so immediately. They do not provide free returns and send you a label like most places. I do not live near a store, so sending it back would be the only option. Doing so would cost as much as the item price though, so I'm not going to even bother. I will never order from Gamestop again because they have incorrect descriptions of the products, they do not carry through on their guarantee that items will work, and it is impossible to return an online order without paying for an expensive shipping label. Also, they make it impossible to log in to view your orders or account. When you click to login, a form to enter your name and email comes up. When you try to submit, it says an account already exists, so there is no possible way to login to your account and see orders.

Gamestop lost my charizard card I sent in to get graded. After several months of waiting I was told I would be getting compensation of the raw ungraded price. I have yet to receive any compensation and was told they can no longer talk to me about this and I would have to talk to "customer service". When I call customer service they say the store has to do something. I was extremely kind and patient, however I fear gamestop has taken advantage of this. Do not send your cards to be graded here.