GameStop Reviews 

Io volevo comprare una statuina di Zoey (kpop demon hunters) ma veniva 19.99 euro quindi ho deciso di nn comprarla

I ordered 2 games on 11/26/25 for my 7 out old granddaughter for Christmas. It should have only taken 5 days but I gave them a little more time because of the holiday. By 12/6/25 it check tracking and found that it was sent back to them in Tx they had sent the package to the east coast of Fl 3 hrs away from me. Do I called customer service and I was told it would be delivered to me. Nothing happened so I called them again and I was told they’d be sending me a replacement for the games that didn’t arrive. So they were suppose to resend them once again. They were tracked and was supposed to be delivered today by 9pm. They never came so I call a third time and it was the same speech about it was returned to them and they said they apologize for all the inconvenience of what I’ve been going through for all these days since I ordered the games. Basically it was just a runaround. Nobody could give me answers so I told them to refund my money and if I can’t find it at the GameStop store, I will not order it from the merchandise store they have. So if I can’t find it in the store, I won’t order it from them. I’ll go straight to Nintendo and order the games that I want from Nintendo and they can be downloaded to my switch within minutes. I’m very disappointed in this company and I’m what they call a GameStop pro and they have no respect for the people and the customers it’s all about them. you can’t speak to any higher management. They avoid answering questions by saying from what I see or I can’t do this. I can’t do that. This is bad business and very irresponsible of this company. I would warn anyone if you’re going to get games on the order part of GameStop don’t do it. It’s a waste of time now I’m waiting for my money to be returned to me which is almost $100 and I’m not satisfied with their outcome.

I'll keep it simple and put it bluntly. Do not order from Gamestop online for your games/accessories. The stated 1-3 days for shipping is the most inexcusable blatant lie they have on their site. I have been waiting for nearly over a week for my items. I ordered on the 29th of November, not counting the weekend, I thought it would be the 3rd of December. The 3rd became the 4th for slated delivery. The 4th became the 5th. And it has become the 6th as of writing. Their """promise""" of 1-3 business days is the most inexcusable lie ever presented bordering on false advertisement. Seek your items elsewhere. It is not worth the experience or trouble.

I have never experienced customer service this terrible at any GameStop. I visited the North Point Mall location in Alpharetta, GA to request refunds for cancelled preorders — something that should be simple and straightforward.

The manager, who introduced himself as “Vito” (not sure if that is his actual name), was extremely rude and condescending from the moment he got involved. He appeared clueless about how to correctly process a refund and acted as if I was the problem for calmly asking for my money back. For reference, he’s usually wearing a Buc-ee’s shirt or a Bibarel/Bidoof Pokémon shirt — so you’ll know exactly who I’m talking about.

Instead of trying to fix the issue or even acknowledge the inconvenience, he escalated the situation. When he couldn’t figure out how to do his job, he called mall security and had me removed from the store — despite me remaining patient, polite, and simply asking for the refund I was owed.

This was humiliating, unacceptable, and completely unprofessional. GameStop corporate needs to take a serious look at how this location treats its customers. I will never return to this store again, and I recommend others avoid it if they expect even basic respect.

I would leave a 0 if I could

Horrible company policies I made an online order and 10 minutes later realized the shipping address is wrong and they have no option to cancel and no option to change the address. So my kids presents are going to go to someone else as they told me even though it hadn't shipped there is nothing they can do.

Worst company ever I would buy from any other Store Chain Walmart, Target, Costco.

Stay as far away from Gamestop online as you can.

Pour payer en ligne c'est de la grosse m..., on ne peut pas. On crée un compte et après, on vous dit que ce n'est pas possible. Tant pis pour eux, je ne donnerais plus 1 cents à cette firme bidon et j'achèterai plus cher sur Amazon mais au moins je ne perdrais plus mon temps sur ce site et encore moins en magasin. Ils finiront comme beaucoup à fermer leur magasin et à mettre la clé sous la porte. Vive le progrès.

As of November 2025, their server is misconfigured for Canadian residents due to another rebranding from GameStop Canada back to the former EB Games. As a consequence of this misconfiguration, requests to their servers are re-routing through multiple domain names which is triggering Cloudflare's bot detection and automatically blocking any IP. When the site finally did work, I was able to purchase a digital product for my neice for which I received a purchase confirmation email, but I quickly received a second email moments later informing me that my order was "rejected". The contents of the second email then described the probably reasons for the rejection as either i) payment failure (however, the payment succeeded), ii) purchasing too many quantities of a limit item (however, it's a digital product of which I only ordered 1), or iii) cancelled by the supplier (not sure how this would apply to a digital gift card). The site seems unsafe and unusable. Avoid using it.

i recently ordered an xbox for my son's birthday and while everything worked out in the end the experience itself was a bit mixed. im a mom who usually shops through different sites but this time i decided to try something different and honestly im still not sure it was worth the stress.
The order did arrive but not on the day it was promised i paid extra for faster delivery thinking it would make things easier but instead the package showed up several days late with no proper updates along the way
As a parent trying to plan a birthday surprise that part was pretty frustrating.
Customer Service was not terrible but its was not particularly helpful either
i Had to repeat the same information multiple times and it felt like they were just reading from a script instead of actually listening. Eventually someone gave me the tracking details i needed but it took more effort than i should have
on the positive side the Xbox itself brand new and exactly what i ordered My son was thrilled which is the reason im giving 3 stars instead of 1
The final outcome was good but the process differently need improvement.

Once again GameStop screws over the collectors by jacking up the prices of their Pokemon cards. They set out a schedule not to long ago showing the prices of mega ETB ($59.99) and Booster boxes ($199.99) but now come out with new prices ETB ($69.99) and booster boxes ($239.99). This is disgusting and pathetic. This company is a multi billion dollar company yet they still strive to make money on people with this economy. I don’t think they realize the government is shut down, so what does that say to the military? Screw you? It’s sad the have resorted to this. Even the small shops here are selling at MSRP.
The increase the Mega Charizard ex UPC along with everything. Now the week of the drop they are increasing it again. The MSRP of this is $119.99, GameStop a few weeks ago increased it to $159.99, NOW the week of they are increasing it to $199.99.
They keep showing the customers that they don’t care about them and it’s just about making money. I’ve been told that your systems is used to automatically price match with other companies because if that was true your prices wouldn’t be so high. Target, Walmart, Best Buy don’t sell anywhere near as much as you. They sell either at MSRP or close to it. The fact when I email customer service and they keep coming up with excuses and lies instead of doing what is right shows what kind of a company this is.

Ordered 9 Funkos on Gamestop.com for the buy 2, get 1 free deal on October 3rd and I paid with Paypal.
I got 3 Funkos in a separate delivery. And i'm still waiting for 6 of them.
I emailed AND called Gamestop Customer Service numerous of times because I saw that Gamestop was trying to deduct the amount for the 6 Funkos on my Chase bank account that's linked with Paypal. But I didn't see the transaction in my Paypal. After calling with Paypal, they told me that Gamestop needs to re-authorize the transaction again, because it was expired. I told Gamestop Customer Service this numerous times and everytime they told me that my "payment" was still processing and that my case was being sent to an internal team and I would hear back from the within 24-48 hours. I NEVER heard anything back from the internal team.

27 emails later (no joke) I got standard replies that my order was processing and that my case was at an internal team. I asked 21 times to speak to a supervisor and they simply REFUSED. I told them numerous times that something was wrong with the payment and that they need to CALL paypal to re-authorize the payment again and NO ONE responded or even listened to me.
When you call Gamestop, you will get someone on the phone that barely speaks english and just yells over you, repeating their answer when you don't agree with them.

And on top of the cake: I emailed them for the 28th time where my order is and the reply I got was that my Funkos were not in stock and on backorder. I asked what Funkos, all 6 of them? And why am I hearing this now? I got no reply, the same standard bullshit email.
A couple of days later, I got an email saying a label was created at FedEx and my order was on the way. That was on Nov 5th, it's now Nov 13th and still no order.

Gamestop, you have the WORST customer service I ever encountered.
That orders can be delayed, no problem, I understand that. But to encounter such arrogant, incapable people through email and phone that work at your customer service, is beyond me. And that's coming from someone who worked in retail for 10 years and is a customer service agent herself.

People, spare yourself the energy and order somewhere else.

And oh yeah, the constant pushing to buy a pro membership when you're buying in-store from the employees there is insanely annoying. It's not from this time anymore. If I want one, I would get one. But to listen to them ramble for 15 minutes about a pro membership when I said "No" 15 times is fricking ridiculous.

Gamestop: pay your employees better, give them a better work environment and fix your customer service.

After I finally get this order, I will never buy here anything again.
This company is a complete mess and I really hope with every fiber that they will go out of business. Good riddance.

Update: I emailed Gamestop Customer Service where my order is because it has been a week that tracking hasn't updated. Now they say that my order got lost in transit. Meanwhile FedEx says that they didn't even scanned/received the shipment.

I'm requesting for my money back. See if they actually do...

Im leaving a 1 only because I can't leave a zzero.I purchased a $100 digital gift card for my game counsel form them. The code they sent me had been used previously. I reached out to them to get this corrected and they informed me to contact the company who the giftcard was for. I contacted the company to get this corrected and they bounced me back to GameStops customer service. I called GameStop the second time and basically received a stone face reading of policy from both the employee and supervisor. No creative solutions for my issue just reading of policy. I have worked for a company that sells third party gift cards and have run into a similar situation on the customer service end. Somehow the company I worked for at the time which is much smaller than GS was able to give the customer a new gift card and set the situation rite. However apperantly GameStop a major company can't or I should say won't. That $100 is the last they will ever get from me.

If there were a trophy for misleading customers, GameStop would be polishing it right now. Their so-called “Same Day Delivery” is nothing short of a complete scam, a marketing gimmick designed to squeeze a few extra dollars from frustrated customers while delivering absolutely nothing close to what’s promised.

I paid nearly ten bucks for same day delivery, thinking I’d actually, you know, get my order the same day. Instead, hours passed… then the day ended… and still no delivery. No update. No communication!

Here’s the reality: GameStop’s “same day” means “whenever we get around to it.” You might get your order tomorrow, or the day after, or not at all — but they’ll happily take your money up front for the privilege of being lied to.

It’s pathetic that a major retailer is running such a blatantly dishonest operation in 2025. If you want your product today, do yourself a favor: go anywhere else. DoorDash, Amazon, Best Buy, literally any company that actually understands what “same day” means.

GameStop’s “Same Day Delivery” isn’t a convenience , it’s a cash grab built on false promises. Shameful, misleading, and not worth a single cent!

Horrible i bought a 65 dollar controller went to use it it didn't work they won't refund me. Please dont make the same mistake I did. Trying to help all you out. GO SOMEWHERE ELSE.... PLEASE

I would give a lower star if I could. Dont shop gamestop online. They falsify information by saying shipping in 1-3 days. I have made purchases on two separate occasions, the first time, 1-3 days turned into 2 weeks. The second time, 1-3 days has turned into a week. They're pick up in store option doesn't work either. When you call customer support to get information on your order, you get help for someone who struggles to speak English. Word of advice go through Amazon, you'll get your package sooner with a lot less headache and possibly a cheaper price as well.

Either gamestop can't do math, or I can't. Because I bought a game and it promised 1-3 day shipping, and instead of 1-3 days, it became a week. Let alone the fact that I can't use any of my 16,000 points on redeeming rewards because I'm not a member. How did this company, which was on the verge of bankruptcy and saved by the fans, go so downhill and become so money hungry? I put in a support ticket two days ago about my delivery and STILL haven't gotten a response.

I had one of the worst online shopping experiences ever with GameStop. I ordered the Razer Quick Charging Stand for Xbox – Carbon Black and not only did they send me the wrong item once, but after waiting over a week for a replacement, they sent me another completely wrong item again.
Both times I received items that had nothing to do with what I ordered. I contacted customer support multiple times and instead of fixing the problem, they kept delaying and asking questions that were already answered in my emails. After more than two weeks, I still don’t have the item I paid for, and they haven’t issued my refund yet even though it was clearly their mistake.
This whole experience has been a waste of my time, energy, and money. If you value your time and want to receive what you actually order, avoid shopping on GameStop.com. Their order fulfillment is unreliable and customer service is slow and unhelpful.
I will not be ordering from GameStop again.

used console worked for one day. 220 loss. grandkid played one day came back 2 weeks later no longer powers on. 2 days past return period

Website is brutal, picked up 7 items I wanted, all said free shipping if purchases was over $79. Punched in my address and it says shipping is free but then get to the check out and it charges $35 for shipping??? Called the customer support and they were no help at all, basically told me that it was a mistake that those items had free shipping label on them and there was no way to fix it? It also wouldn't take my pro membership for the discount. Talked then to the local gameshop and they said the website is a joke and there are some issues and bugs with and they hear daily about it.

Ideally I'd give zero stars but you have to give atleast 1 to leave a review. Game stop has gone down hill significantly. We have been loyal customers since they first opened their doors Now I'm actually actively getting ready to file a lawsuit due to them stealing from my family in the scammiest way possible. On January 4th 2025 we went into a physical store and purchased 277.00 worth of games and gear. One of those games wasn't in stock, so they ordered on our account through GameStop.com to be delivered to our address. We also purchased the insurance on the game as well. We paid in full in cash and have all receipts for purchase. The next day out of nowhere that store closed its doors. 3 days later GameStop.com sent an email cancelling our online order stating not to worry there would be no charge for game . The game was already paid for in full with cash. I then contacted GameStop in the town over to see how to fix this issue brought my receipt and all and was told they couldn't do anything because it was an online purchase and to contact GameStop.com customer service. I did that and was promised a gift card refund should arrive in a few weeks it never arrived. When I called to see why they said they had no record of my purchase. I sent them the receipt and email notice cancelation and was told they would be back in touch. 8 months later and still nothing. This has been an extremely frustrating situation. I've had to take time out of my work and life to contact them repeatedly just to get no where. GameStop.com has basically turned into a scamming thief of a company and worst part they are scamming and stealing from their loyal hard working customers. Beware doing any orders with them even through your membership as they do not care one bit about anyone but their own bank account and will steal from anyone just to make an extra buck. The total they originally owed us was $47.17. Now I'm going for the money they stole , lawyer fees, emotional distress and lost wages simply because it's the principle. If you have loyal customers that pay membership fees regularly and make frequent purchases you take care of those customers or any customer for that matter. See you in court GameStop u hope the original $47.17 was worth the loss of a loyal customers you've had since you first opened up your doors many many years ago and all the lawyer fees and other penalties this is going to cost you because my proof is so strong and I am now spreading the word of your scams far and wide until everyone knows how horrible you are as a company. I wish I could attach the photos of the mountains of evidence I have here but since I can't I'll be posting all over social media until they make this right regardless of how long it takes

After being valued and long time customer I will not be returning. I purchase refurbished PSP as a gift for my son and I was told I had 2 weeks of returns due to my status. Having issues with psp and I was told they are not returnable since they only cover 7 days replacement.