GameStop Reviews 

I ordered an Xbox with a disc drive from GameStop for my son’s Christmas gift. What arrived was an all-digital Xbox, in very banged-up condition, despite being listed as “very good.”

On Christmas morning, my son couldn’t play the disc games Santa brought him. It was heartbreaking and completely avoidable.

I contacted GameStop on 12/26 and was told I must ship the Xbox back before they would send the correct one, and that I could not exchange it in a physical store because online and retail are “not connected.”

Weeks later, I still have not received the return label they said was required to send it back.

I had no choice but to purchase the correct console elsewhere so my child could actually use his gifts.

This was a major failure in quality control, customer service, and basic accountability. I will never order from GameStop again and strongly recommend supporting a local, independently owned game store instead.

Stay away from them. They deserve to be out of business. Bad customer service, horrible shipping. Go anywhere else.

Bad company I bought a console and was promised 3 to 4 days delivery. 7 days after there was no movement on order processing, I asked for a refund and was told that I will have to wait 10 business days to get a refund. Those kids are rude, no one has a customer service skill

I ordered five games online. They delivered one fine. The other four not so much. After 2 weeks with label created and waiting to ship, I called the particular shop and they said it was sent. Two more weeks, after I tried unsuccessfully with customer support to cancel my order they sent the remainder of the shipment. When it arrived there were only two video games in the package instead of four. The shipping label said the package contained four. I finally got PayPal to get my money back for me after a month and a half.

Grandson went to GameStop to inquire about a Xbox controller trade-in. I waited in the car. All I know is before I knew it he traded his $54.99 Xbox for $7. This is not what he I think he heard . He thought she said he could trade it and pay $7 toward a new one. Either way gamestop duped him.

I bought a controller from this location on Xmas Eve, realized it was the wrong one and tried to return it the day after Xmas. I walk into the store and instantly everything is negative, no greeting no hey can I help you with something etc ... Just some rude guy with a receding hair line with a ponytail belly boarding on the counter says what ya want! Before I can even respond he looks at what I'm holding and says did you open it! Then the manager who is on the phone and doesn't know whats going on comes and snatches the controller from me without taking the receipt and walks off to the back. I wait for 10 minutes with no information. I try to ask what's going on and the belly boarder gets an attitude and becomes hostile. The manger comes to the front finally and without hearing me out says "can't do anything for you so yeah you're out $200!" I ask can I get credit for the controller towards the one I actually meant to get and he says I can give you $25 but that's it! Then it hits me as Im walking out hearing them interact with everyone else in the store that I'm the only black person in there. Im not one to put negative social labels on someone but I've lived long enough and in a variety of places to know when someone is being prejudicial and or racial. I say that to say I hear them speak to the other customers in the store and their tone, demeanor, patience etc ... Is a complete 180 from how I was treated. I never came in with an attitude I stayed respectful the entire time. All I wanted was to exchange a controller that was mistakenly purchased for the correct one so now I'm stuck with something I can't do anything with! Please everyone avoid this GameStop location or maybe GameStop as a whole

Paid 10.00 for same day shipping. Clearly stated if bought by 5pm I'd get the controller by 8pm. I paid for it at 230pm and it's 845pm and still nothing. Called CS and they hung up on me. Told me to wait til tomorrow. if I wanted NXT day delivery I'd just have saved my money from this company all together and we t thru Amazon !

Edit: I went up to the store where my controller was at and so it's sitting on the desk labeled ' delivery ' And they would not give it to me. You can't make this stuff up. They literally told me I had to wait for an overdriver to pick up the controller bring it to my house and then I can bring it back to that same store for a refund if I wanted. with it only being a $10 delivery for them there has been many cancellations of the delivery of my controller. Thank God I was refunded the next day after that so this total same day delivery ordeal turned into 4 days and no controller! Lol!

I ordered borderlands 4 digital they said they would send me the code in email but never did now I’m down 70 bucks and can’t play borderlands 4

the gamestop website is a pretty shit website to use and i do not recommend using it. its filled with bugs and the address info never gets saved properly. they might mess up your delivery. i recommend not having relations with gamestop at all, since you can get digital games for cheaper nowadays. if you really want physical, go to local video game stores or even walmarts or targets. if not, amazon always has a good selection of games. they tie you into an ecosystem that tricks you into spending way more money than you think you'll spend.

So disappointed! I ordered a switch for my son for Christmas, one of the only things he asked for on Dec 16, I got an email saying it would be delivered in 1-3 days, then when I just the tracker it said Dec 23, then Dec 24. We'll it's the 24th and it now shows It is back to the original address it left from and I won't be receiving it until Dec 29th!!! I've emailed customer support but have had no response. Going through some of the other people's reviews, it seems it is a common issue. Now I am going to have an extremely disappointed little boy Christmas morning. Especially since all of his other presents had to do with the Switch, so he won't be able to use any of his gifts on Christmas Day.

Train your staff on what your website says and comply with what it says!

I purchased an item online and it was shipped to the wrong address. I called and requested a replacement, not a refund. The first person I talked to took my name and address and guaranteed a replacement would be sent to the correct address. After several days of no communication or confirmation I called again asking of the status. Again, I had to explain the whole situation and the rep I talked to assured me my replacement would be sent as soon as it was approved(??).
Finally, over a week later I get a email denying my replacement. None of the reps I talked to mentioned that this was even a possibility. All lead me to believe they would take care of this mistake. Now, I am out a significant amount of money and no Christmas present for my child.
Very disappointed - if I had been told from the very first call there is even a slight possibility the replacement request could be denied, I would have been able to plan. But Gamestop was not forthcoming about this at all.
Will NOT buy from them again.

I received my package on 12/2 and 2/ 3 Battle 6 games I paid for were in the box. I reached out to GameStop that day and they said they would investigate this and would get back to me within 3-5 business days. After many attempts by phone and email, this is the response I got from them 15 days later.

Hi Anthony,

Upon further investigation of your order, your refund/replacement request has been denied. The carrier is claiming delivery to the full address listed on the order. We recommend that you contact the carrier and file a Missing Mail Search. You can begin the process by going here. This will prompt them to check where it was scanned delivered via GPS. If its not scanned at your residence they will issue a letter of mis-delivery.  We also advise contacting neighbors to make sure that the item was not misdelivered by the carrier. If you are unable to file a claim, please visit your local facility and ask them to geolocate your package and issue a letter of mis-delivery that you can forward for a refund or replacement.
 

If you have any questions, you may contact Guest Care at the phone number 800-883-8895.

Great job ruining a Christmas gift that I purchased and a relationship for Order # 1100000076250079.

You didn't even listen. I receive the package with 2/3 games in it.

I have done business with for for a very long time and spent 10s of thousands of dollars at least with your company and you won't see another penny from me or anyone that is in my family.

Not Happy but you don't care anyway.

I will be sharing this with everyone I can.

Shame on you GameStop!

Anthony Z

I'm so over GameStop. I ordered my husband a Switch and some games for Christmas on the 11th and everything was supposed to be here Monday. They shipped one item separately and it got all the way to our post office and they decided to return to sender for some reason. They literally lost the larger package with the Switch inside, found it, and it's supposed to be here today but now that tracking says they're setting up to send it back. I have no idea why. I've called GameStop's customer service three separate days this week and I got the run around about everything until yesterday. I spoke with a supervisor finally who told me they will not refund or exchange until they receive everything back then the refund will take a few business days to process. Christmas is less than a week and I'm out $400. 🥲 I'll never buy from them again. Customer service has been a nightmare and they refused to help me out.

The gta 5 i got didnot work

GameStop the worst customer service experience I will NEVER buy any product or merchandise from you, it has been over three weeks since you sent me broken merchandise and were supposed to replace my item, call today you never sent It and you’re call center can’t even speak English, waiting for a supervisor to call me back for over 2 days yall suck!!!!

I was treated pretty poorly in front of my child. Hello, tonight around 8:15 I purchased Mario and Luigi brother ship after I learned about a sale so I stopped in my local GameStop at 735 upper Glen Street in Queensbury NY. There when making my purchase with my son I was appalled by how I was treated. I won't be going back to GameStop after my son saw me treated that poorly. I was treated very rudely by the staff. I took my son and went down and there are 2 guys there. I was of course asked to start a subscription and I politely said no. The second person jumped on me and said "that's a pretty good deal I'd say". I looked at him and said "Yeah it is, but I don't shop enough here to use it, back in the day I did but I don't now." Then the guy cashing me out says "it is what it is, when GameStop closes I don't want to hear it". Do as I'm paying it's now awkward. He puts my receipt down and I say "have a good one", and he said "yup, yup.". I look at the other guy and say "take it easy" and he just totally ignores me 100 percent. Who does that. So I leave and as I'm driving away I see the second guy staring at me the whole way as I drive off. Pretty appalling and one can imagine with such a negative experience I won't be going back.

Bought some games from them online that they were selling and charging as brand new. Games came in opened, clearly used (scratches, dirty and dog eared artwork, etc), and missing the limited edition artwork and manuals that were supposed to be inside. This is unacceptable.

Never order anything with GameStop. They have lost the package that is a week late 3 times already, toured it around the country which might be q Fed-Ex issue.... but the horrible customer service where they literally lied is completely on them. Told a complete REPEATED INTENTIONAL LIE about how they'd send a replacement order and we'd get an email. The next day they had no email but said it was coming. Never happened and they are still failing to deliver the package that was in my state again last night but many states over this morning.

I recently purchased a new PS5 online with GameStop. I have had a very terrible experience. First the estimated delivery was 1 to 3 days. When it didn't arrive and the tracking showed it hadn't left the store the first thing I did was call the store that it was supposed to ship from to see what the hold up was and I was told that they had no way to look up my order in the system at all and that I should call USPS well I had already checked with USPS and they informed me that they had not received it. I then call customer service who can see that I've placed the order but have no idea where it is and that it was estimated as 3 to 5 days instead of the original estimate and the only solutions I was offered was to wait for it or a refund. After 7 business days and 11 days overall I went to my local store to see if they could help me since the package still hasn't left the store. When I got there they did look it up but had no information. I left and called USPS they said they didn't have it and that there was no way that it wouldn't have been scanned at all in 11 days. I then called the store it was shipped from again this time they did look up the order but said they had already sent it and they didn't have it. So I return into the store asking if I can speak with a store manager to resolve this. The store manager said that there was nothing he could do but issue me a refund and sell me one at the same price. Well GameStop has already taken my money a refund according to your policy can take up to a week. I don't have money to buy a second one and wait for a refund that is a lot of money. When I asked if he could call the district manager he refused saying he wasn't allowed to give his number out. I explained that I was not asking for him to give me the number but simply to use the store phone to contact them and see if they had the authority to resolve it. He refused to call anyone saying he wasn't allowed abd that he could email him. I have already waited almost a week and a half I don't want to wait for someone to stumble across an email and get back to me when? I left the store called customer service the only thing they offered was to escalate it to a team who could look into it but couldn't tell me how long that would take or when I would get my product. This is supposed to be a Christmas present for my husband which I had to work extra to be able to afford and now I don't know if I'll be able to give it to him. I feel as though my money has been stolen and no one wanted to help me just pass me off to the next person. I hope the company can improve there services because this does not make me want to be a customer.