GameStop Reviews 

GameStop has consistently made mistakes that have cost me money. For instance, I renewed my GameStop pro membership with an employee, yet GameStop argues that I never renewed it and they refuse to renew my old membership. They did state, however, that I could restart a new membership, but all the points and money that I earned over the last 15-20 years would be gone. To me, they made the mistake and they should fix it, and because they are unwilling, I believe they are stealing from me. The money on my account is money that I earned by paying regularly for their membership and they're willingly stealing it from me. Also, the customer service and support has gone downhill immensely over the last five years. For example, they used to call you when your new game arrived using an automated system. They got rid of that and if you do not pick your game up promptly, they will sell it. One time I had to wait a month for them to get the game. I already paid for back in stock because they sold the one they were holding for me. It is clear that GameStop only cares about the bottom line and not their customers!

I purchased a refurbished Nintendo Switch from GameStop in late November 2025 along with a 1-year warranty. By February 2026, the device developed issues that required replacement. I contacted customer service (email chain available) to understand the process, and the instructions I received were inconsistent and confusing from the start. I was eventually told I could take the device into a local store for replacement if a comparable unit was available, or mail it in otherwise.

Before moving forward, I specifically asked — in writing — how the replacement would affect the 1-year warranty I had already purchased. Customer service clearly confirmed that the warranty would transfer to the replacement device.

However, when I went into the store to complete the exchange, I was told the warranty would not transfer and that if I did not purchase a new warranty immediately, I would lose coverage entirely and would not be able to add it later. I referenced the same email chain with customer service showing the written assurance, but the store and customer support refused to honor the information previously provided.

Because I felt pressured to maintain coverage and avoid losing protection on the replacement device, I ended up purchasing a second warranty.

The lack of internal communication, contradictory information, and refusal to stand behind written statements from customer service made this an extremely frustrating and disappointing experience. Customers should not be put in a position where they have to pay twice due to misinformation from the company itself.

Purchased a used game system what was missing the cords and power supply. I walked back into store no less than 5 mins after noticing, and they told me they were in box and I must have taken them out. They refused a refund.

I recommend not doing business with GameStop. I purchased a refurbished Wii console and other items. I received a notification that the package was delivered on 12/28/25. I was home that day, so when the delivery person rang my Blink doorbell, I opened the package right away and noticed the Wii console was missing. I called customer service on 12/28/25, and they will investigate and they asked if I would like a refund or replacement once investigation close and I request for a replacement.

I called back on 01/12/26, and they said the investigation was still ongoing. They said due to the holidays, they’ve been busy, so they’ll send me an email when the investigation is completed.

No response, so I called 02/12/26, and they said the investigation was closed and it was delivered and would not be replaced and to file a claim with FedEx. I told her I never received a phone call or email about when it closed. She continued to say no replacement and to file a claim with FedEx.

Ordered an Xbox and they say it shipped, 5 days later tracking still says they are waiting for package to ship. It's now been almost 3 weeks and still no Xbox.

False advertising on shipping to home with 2-3 day shipping when they place it in shipping. Status and the carrier hasn’t even received it.

I ordered 6 games from Gamestop online. I made sure to choose games that showed the original jacket sleeve artwork. 4 of them showed up in a case but not with the original game sleeve and artwork. Instead they came with a sleeve that read "Certified Pre-Owned" with the title of the game. I called to complain and they said, they will send replacements and that I could keep the others. I don't want the ones originally sent to me. I'm not trying to rip off Gamestop. So my plan was to return them to my local Gamestop store, since I don't want extras. They promised me what I'd get would be a game with the right sleeve and artwork, but the replacements I've received are just more of the same, certified preowned labels.

Ordered 2 nintendo switches but only received one. After a month and a half they are sending the replacement. No sorry or compensation for my wasted time. Horrible service and will never order from again.

I will not badger this company and the employees whom work there, due to the fact gamestop is doing it on their own. More importantly gamestop stores will be out of business with their reputation and others word of mouth and reviews. This company needs a reality check for its practices toward the consumer of the gaming, cards, and collectible market. Gamestop take notice before the time is way too late to recoup. Have a nice day browsing elsewhere for items of this nature. Just not here if you have good common sense.

Trash. You sometimes have great luck with employees in store. The worst part about Gamestop are the higher ups that dictate prices and especially their idiot customer service agents. All I wanted was to receive a password reset link for my account because it wasn't letting me log in. Their website was refusing to send me a reset link so I had thought that their customer support would be able to help me. Their reasoning for not being able to send me a password reset link was because "that email had already been used to create an account". No duhh. that is the account I am trying to get access to. I had submitted cards to get graded and wanted to get constant status updates through the app. They told me that I had no choice but to create a new account. I called them out on how stupid this solution was because all I needed was a password reset link. The Indian lady on customer support lost their patience because I was challenging their stupid solutions and then hung up on me. The second person refused to give me any help because the previous issue had already happened. I tried a 3rd time and just created a new account to merge my old account after being reassured up and down that EVERYTHING would transfer. My accounts eventually "merged". But none of my PSA submissions transferred. I emailed the customer support hoping to get the names of the customer service reps so I could file an official complaint but gave me the run around and never gave me their names or even addressed my complaints. Later they told me that merging accounts would never transfer previous purchases so now I have no way of actually getting access to my old account because they have officially merged. I still don't have access to my order status because that wasn't going to transfer.

Whether its because of a language barrier, lack of training, or just not giving two flying ***** about their customers, their customer service agents will do nothing but make your problems worse. Good luck if you ever have any issues with gamestop or accounts because you will never be helped out properly and you're going to end up getting more pissed off about the interaction than just leaving the problem be.

Very dissatisfied with this company. I'll admit I should have read their return policy more carefully. I thought I was safe when I paid for a 1 year replacement plan with items I ordered. Maybe the replacement plan only applies to new items ordered. Nevertheless, I thought I was covered since I elected to pay those fees.

BTW, I did read today on gamestop's website that used items had a 7 day return window. My fault on that since I was so sure I was covered under a supposed "1 year replacement plan."

Out of 9 ps2 video games. Only 2 works on the used ps2 that I bought from gamestop. I have other ps2 games that won't load on that player either. Not sure if it's the discs or the ps2 player. I expected better from gamestop regarding the quality of the used products they sell. My orders were placed with gamestop in Oct 2025, Nov 2025 and Jan 2026. I spent almost $130 for a used playstation 2. In my humble opinion. People looking for quality used gaming consoles and video games, would probably be better off to buy from Amazon, Ebay or a local game shop.

They screwed up my order twice. First time they gave me the wrong controller then sent me the right one but it didnt work at all and it looked like someone took a bite out of it. I called to get my money back but the women hung up on me after asking to speak to someone who spoke English. I asked if they check their products to make sure they work and they said no. I DO NOT recommend going through them unless you wanna be screwed over like I was. So much for a good Christmas gift. I cant even use my Xbox till I find a controller for it. No one sells it except Gamestop and I wont go through them again.

I swear they use broken monitors for trade ins so that they can get your console for half of the typical trade value.

I brought my Xbox into 2 stores and when they plug it into their ancient monitors and nothing shows up they offer to take it for less than half of the original value. After each time i took it straight home, plugged it into, and it worked perfectly fine but pretty convenient how it never works in their store.

Scamming people and hoping they will just take whatever money they can get from it.

when items are shipped they come good quality, not damaged

The product page stated the item was in stock and would be delivered within 2-3 business days. However, after purchasing and confirming the almost $200 purchase, it tells me it isn't in stock. This is unacceptable as I need this part for a very important project.

No stars!!We just bought a clearance headset from GameStop on Camp LeJeune because the warranty ran out on my son’s headset… they said that they can’t put a warranty on a clearance item. BUYER BEWARE!!! We took the WIRELESS headset home and plugged it up to charge and when we tried to use it. It did not work. So we tried to return it because we only had it four days and they said they can’t take it back because it was opened. DO NOT TRUST GAMESTOP!! They steal your points you earn and give you crappy equipment that does not work and they refusal to take back their products… I lose out on $60 because it was on clearance?

Really no stars need to be given, ruined a little boys Christmas by not standing behind their crappy products.

Bought an Xbox for $200 online for my son for Christmas. Bought it in October bc it was a good deal and I didn’t wanna miss it. He didn’t plug it in until Christmas Day. It didn’t connect to the tv and won’t pair any controller. Can’t trade it in bc it doesn’t work. Can’t get a refund or a replacement bc it’s past the 15 day return policy. So I’m just out $200 and my son is out the only thing he asked for. Horrible horrible company with crap policies.

They resold the PSA 10 card I bought for a higher price. I bought it for $77 after using points and pro membership. These pricks refused to send it to me and told it was on back order but the same card was resold for $120 to someone else.